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Pulseway

Pulseway

Overview

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and…

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Learn from top reviewers

Great tool, Great price, Great terms.

Rating: 8 out of 10
October 6, 2022
IncentivizedVetted ReviewVerified User
Pulseway is our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also...
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Brian Cook
Vice-President - Customer Service
Information Security Officer
Unified Technology Solutions, Inc.
Pulseway4 years of experience

Pulseway is a great option for anyone who needs to monitor and remotely manage computers or servers

Rating: 9 out of 10
October 30, 2020
IncentivizedVetted ReviewVerified User
We are using Pulseway to monitor computers and servers, both internally and for our clients' systems. We use it to "keep an eye" on things. It notifies us if a computer is hav...
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Richard Hogan
Professional - Information Technology
Engineering Technician
Hogan's Systems Consulting, LLC
Pulseway4 years of experience

Pulseway the best RMM for SMB

Rating: 10 out of 10
June 9, 2019
IncentivizedVetted ReviewVerified User
Pulseway is being used at our company to manage all of our end-user devices. We manage multiple properties spread out over Arizona and other states in the US. Pulseway has bee...
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Nathan Weber
Manager - Information Technology
Network System Administrator
Chamber + Associates
Pulseway1 year of experience

Pulseway is a requirement for every system administrator.

Rating: 10 out of 10
August 1, 2018
IncentivizedVetted ReviewVerified User
Pulseway is used in IT by our technicians, administrators and as a dashboard on the big screen in the office. Because of the multi-platform availability we have Pulseway insta...
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Brian Heersink
Director - Information Technology
IT Director
San Luis Valley Health
Pulseway6 years of experience

Pulseway: The System Administrator's Best Friend

Rating: 10 out of 10
July 31, 2018
IncentivizedVetted ReviewVerified User
I use Pulseway to monitor a few systems so that I can keep an eye on processes and disk space usage. I'm also sent email alerts when certain apps start. Only the IT department...
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Kenneth Hess
Professional - Information Technology
Senior Systems Analyst
CymSTAR, LLC
Pulseway7 years of experience
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Pricing

View all pricing

Enterprise

$0.80

Cloud
per month per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.pulseway.com/pricing/?rfid=t…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pulseway: NOVITA' per la soluzione RMM che semplifica la vita del MSP

YouTube

Pulseway RMM Technical Demo

YouTube

Pulseway - Overview Demo

YouTube

Pulseway demo

YouTube
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Product Details

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds.

Pulseway features:

  • Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them.
  • Mobile Access: Customers can monitor, manage, connect with and troubleshoot devices from their mobile devices, update tickets to enable a rapid response to issues.
  • Remote Control: It's proprietary remote control function allows to connect to monitored endpoints or network devices, remotely access user applications and files, transfer files to and from the endpoint, and chat with them.
  • Patch Management: Patches applications from any device and updates all Windows systems and servers.
  • Network Monitoring: Offers visibility across the entire network with Pulseway Network Monitoring, turning Pulseway agents into probes and enrolling any discovered devices.

Pulseway gives System Administrators and MSPs a single pane view of their entire IT environment so they can know what is going on at any time. The software is scalable, working for business of any size letting them grow.

Pulseway Features

  • Supported: IT Automation
  • Supported: IT Issue Auto-Remediation
  • Supported: Network Monitoring
  • Supported: Automated Alerts and Instant Notifications
  • Supported: Remote Control
  • Supported: SQL Server
  • Supported: Windows Backups
  • Supported: VMware hosts
  • Supported: XenServer hosts
  • Supported: Amazon services
  • Supported: Azure services
  • Supported: Active Directory
  • Supported: Exchange Server
  • Supported: Hyper-V
  • Supported: IIS
  • Supported: SCOM
  • Supported: SNMP Monitoring
  • Supported: ESET Remote Administrator
  • Supported: Multi-Account Management (Multiple User Environment)
  • Supported: Notification Email Customization
  • Supported: Audit Log
  • Supported: OS Patch Management
  • Supported: 3rd Party Patch Management
  • Supported: Customisable Reporting
  • Supported: White Labelling
  • Supported: Cloud Backup

Pulseway Screenshots

Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom ReportScreenshot of Troubleshooting from Any DeviceScreenshot of Script editing

Pulseway Videos

Pulseway App Overview - Demo
Pulseway Customer Case Study- Millennium IT Services
Pulseway: Workflows & Auto-Remediation
Pulseway - Introduction
Pulseway for simplicity

Pulseway Integrations

Pulseway Competitors

Pulseway Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Other: any Applications using the monitoring API
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, Other: Windows 8
Supported CountriesAll countries
Supported LanguagesEnglish, German

Pulseway Downloadables

Pulseway Customer Size Distribution

Consumers11%
Small Businesses (1-50 employees)31%
Mid-Size Companies (51-500 employees)51%
Enterprises (more than 500 employees)7%
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 9)

Pulseway Server Management

Rating: 10 out of 10
Incentivized
January 31, 2018
AT
Alex Taylor
Director / Owner
Support Stack Limited (Computer Networking, 1-10 employees)
Vetted Review
Verified User
Pulseway
3 years of experience
View profile
Use Cases and Deployment Scope
I use, manage, and support a team of engineers and end users using the Pulseway suite of products. The helpdesk ticket management system integrates flawlessly with the Pulseway remote monitoring and alerting system, to enable ourselves to react quickly to problems before they become an issue. Pulseway gives a clear oversize of a problem with an easily accessible set of management tools and great reporting.
Pros
  • Helpdesk Ticket Management
  • Remote Server Management
  • Server Monitoring and Alerting
  • Integration with third-party tools and scripts
Cons
  • Windows updating features could be a little more clear, such as recommended, optional and mandatory updates.
  • Integration of PSA in to the Pulseway App would be useful for users of both systems, so you can easily switch between the two.
  • And/or a Pulseway PSA app, rather than the mobile optimised site which doesn't work so well on mobile devices.
Likelihood to Recommend
  • Management of helpdesk tickets across multiple different customers and multiple different customer sites.
  • Management of multiple Windows servers, scripting, and updating by groups allows simple update management of client systems.
  • Integration of Hyper-V tools allows management of Virtual as well as physical PCs.

Well priced RMM system

Rating: 10 out of 10
Incentivized
August 02, 2018
Verified User
Executive in Information Technology
Computer Networking Company, 1-10 employees
Vetted Review
Reseller
Pulseway
5 years of experience
Use Cases and Deployment Scope
We use Pulseway across our entire organisation to service our internal infrastructure as well as our supported clients' infrastructures. It provides us with the ability to remotely monitor and respond to client requests and critical issues in real time, allowing us to focus on what we do best: supporting our clients.
Pros
  • Remote monitoring of both server and end user architechture
  • Remote access of Windows OS with both CLI and desktop sharing interfaces
  • Real-time monitoring dashboard (has now become critical to how we operate)
Cons
  • Remote access and control of Linux and Mac OS X architecture
Likelihood to Recommend
If implementing in a heavily Microsoft orientated environment I would highly recommend implementing Pulseway as a monitoring and management tool. If environment is heavily Mac OS X or Linux/UNIX orientated the monitoring functions will operate without any issues, however configuration is a little clumsy and remote access is not to the standard of some of its more expensive competitors.

Pulseway Evaluation

Rating: 6 out of 10
Incentivized
March 16, 2018
PH
Phillip Hare
Pastor
Stanhope Baptist Church (Religious Institutions, 1-10 employees)
Vetted Review
Verified User
Pulseway
1 year of experience
View profile
Use Cases and Deployment Scope
As the owner of an IT company - Pulseway is used to support our clients. I receive instant notifications of selected metrics of each of my client's computers allowing me to address problems before my client's even know there is a problem. Virus/malware detection, patch updates, unauthorized log on attempts, programs installed or uninstalled by client - to even the temperature of hard drive and processors. As my clients are located an hour from my office - this saves me considerable time in maintaining their networks.
Pros
  • Virus detection and removal
  • MS updates
  • Unauthorized logon attempts
  • Drive utilization
Cons
  • File transfer
  • There are a couple of computers that I keep ScreenConnect around for - as I lose connection with Pulseway and have to reestablish with ScreenConnect. I can't seem to get tech support interested in resolving this issue and it cost's me many $$ just to keep ScreenConnect running.
  • There is an issue with Webroot, their new endpoint solution. I can't get it to work - again, no help from Pulseway - they ignore my emails.
Likelihood to Recommend
For what it does, when it does it, it is a great product. Weaknesses have already been discussed. I can't recommend this to a colleague until these issues are resolved. Tech support is the weak link.

Pulseway is a requirement for every system administrator.

Rating: 10 out of 10
Incentivized
August 01, 2018
BH
Brian Heersink
IT Director
San Luis Valley Health (Hospital & Health Care, 501-1000 employees)
Vetted Review
Verified User
Pulseway
6 years of experience
View profile
Use Cases and Deployment Scope
Pulseway is used in IT by our technicians, administrators and as a dashboard on the big screen in the office. Because of the multi-platform availability we have Pulseway installed on our phones, tablets and computers for keeping tabs on servers in our environment. The server administrators are able to do windows updates, reboot, troubleshoot, read event logs, reset AD passwords, run command line arguments and monitor disk space all from the Pulseway app. We have set up alerts to notify us on over utilized servers, low disk space and even customized alerts if CryptoLocker slips through the cracks and starts attacking a file server. Pulseway allows us to keep tabs on critical events and manage our infrastructure anywhere in the world. It enables administration to happen anywhere and anytime.
Pros
  • Pulseway is convenient and accessible with a well designed and non-cluttered UI.
  • Support has always been helpful and there is a user forum with an active community to provide additional information.
  • The amount of features jam packed in one application is astounding.
Cons
  • Remote desktop is great on the PC but no support for the app yet
Likelihood to Recommend
Pulseway is well suited for IT environments of any size who need to manage environments of any size. I recommend it wholeheartedly above any other system administration tool in the industry. This is a necessary purchase for all system administrators anywhere.

Pulseway the best RMM for SMB

Rating: 10 out of 10
Incentivized
June 09, 2019
NW
Nathan Weber
Network System Administrator
Chamber + Associates (Real Estate, 51-200 employees)
Vetted Review
Verified User
Pulseway
1 year of experience
Use Cases and Deployment Scope
Pulseway is being used at our company to manage all of our end-user devices. We manage multiple properties spread out over Arizona and other states in the US. Pulseway has been very helpful in automating tasks like running upgrades, backups, and pushing out new software or links to company resources. Pulseway gives us insight into each machine when there is an issue that needs to be resolved. We use the desktop client to support our clients remotely. Pulseway really helps manage hundreds of computers, without the need to leave your desk.
Pros
  • Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
  • Sending notifications on our servers really helps with taking care of issues before they cause downtime.
  • Pulseway's remote desktop client works very well, even over slower internet connections.
Cons
  • It would be nice if they increased their scope of supported third-party apps.
  • It would be great if they would create an ios app for their ticket system.
  • If they could possibly build in a location service for tracking devices, that would be helpful.
  • If they had two-factor authentication, it would be nice.
Likelihood to Recommend
I have used n-able and Pulseway, and I find Pulseway to be a better product and more affordable.
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