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Pulseway

Pulseway

Overview

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and…

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Learn from top reviewers

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Pricing

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Enterprise

$0.80

Cloud
per month per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.pulseway.com/pricing/?rfid=t…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pulseway: NOVITA' per la soluzione RMM che semplifica la vita del MSP

YouTube

Pulseway RMM Technical Demo

YouTube

Pulseway - Overview Demo

YouTube

Pulseway demo

YouTube
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Product Details

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds.

Pulseway features:

  • Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them.
  • Mobile Access: Customers can monitor, manage, connect with and troubleshoot devices from their mobile devices, update tickets to enable a rapid response to issues.
  • Remote Control: It's proprietary remote control function allows to connect to monitored endpoints or network devices, remotely access user applications and files, transfer files to and from the endpoint, and chat with them.
  • Patch Management: Patches applications from any device and updates all Windows systems and servers.
  • Network Monitoring: Offers visibility across the entire network with Pulseway Network Monitoring, turning Pulseway agents into probes and enrolling any discovered devices.

Pulseway gives System Administrators and MSPs a single pane view of their entire IT environment so they can know what is going on at any time. The software is scalable, working for business of any size letting them grow.

Pulseway Features

  • Supported: IT Automation
  • Supported: IT Issue Auto-Remediation
  • Supported: Network Monitoring
  • Supported: Automated Alerts and Instant Notifications
  • Supported: Remote Control
  • Supported: SQL Server
  • Supported: Windows Backups
  • Supported: VMware hosts
  • Supported: XenServer hosts
  • Supported: Amazon services
  • Supported: Azure services
  • Supported: Active Directory
  • Supported: Exchange Server
  • Supported: Hyper-V
  • Supported: IIS
  • Supported: SCOM
  • Supported: SNMP Monitoring
  • Supported: ESET Remote Administrator
  • Supported: Multi-Account Management (Multiple User Environment)
  • Supported: Notification Email Customization
  • Supported: Audit Log
  • Supported: OS Patch Management
  • Supported: 3rd Party Patch Management
  • Supported: Customisable Reporting
  • Supported: White Labelling
  • Supported: Cloud Backup

Pulseway Screenshots

Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom ReportScreenshot of Troubleshooting from Any DeviceScreenshot of Script editing

Pulseway Videos

Pulseway App Overview - Demo
Pulseway Customer Case Study- Millennium IT Services
Pulseway: Workflows & Auto-Remediation
Pulseway - Introduction
Pulseway for simplicity

Pulseway Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Other: any Applications using the monitoring API
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, Other: Windows 8
Supported CountriesAll countries
Supported LanguagesEnglish, German

Pulseway Customer Size Distribution

Consumers11%
Small Businesses (1-50 employees)31%
Mid-Size Companies (51-500 employees)51%
Enterprises (more than 500 employees)7%
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Comparisons

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Reviews From Top Reviewers

(1-5 of 6)

Well priced RMM system

Rating: 10 out of 10
August 02, 2018
Vetted Review
Pulseway
5 years of experience
We use Pulseway across our entire organisation to service our internal infrastructure as well as our supported clients' infrastructures. It provides us with the ability to remotely monitor and respond to client requests and critical issues in real time, allowing us to focus on what we do best: supporting our clients.
  • Remote monitoring of both server and end user architechture
  • Remote access of Windows OS with both CLI and desktop sharing interfaces
  • Real-time monitoring dashboard (has now become critical to how we operate)
Cons
  • Remote access and control of Linux and Mac OS X architecture
If implementing in a heavily Microsoft orientated environment I would highly recommend implementing Pulseway as a monitoring and management tool. If environment is heavily Mac OS X or Linux/UNIX orientated the monitoring functions will operate without any issues, however configuration is a little clumsy and remote access is not to the standard of some of its more expensive competitors.

Pulseway - The Heartbeat of our System Monitoring

Rating: 9 out of 10
February 25, 2016
CS
Vetted Review
Verified User
Pulseway
4 years of experience
We use Pulseway to monitor all mission critical servers that are connected to our client facing and internal infrastructures. It is used by the IT department, which uses its functionality to get a quick, real time glance at our systems. Pulseway's color coding system allows us to get instant feedback on the overall health of our servers.
  • Real time view of servers and alerting of any issues or resources beyond a specific threshold.
  • Customization of alerts. Allowing each server to have custom thresholds of resources.
  • Event viewer monitoring and custom alerting.
Cons
  • Maintenance mode - currently maintenance mode is enabled by individual servers. A way to put an entire group of servers into maintenance mode would be a huge time savings.
  • Rolling out bulk changes to the monitoring policies. Making a change to a template and it being applied to all servers in the same group.
  • More colors available for custom alerts.
Pulseway's ease of setup beats other high end competitors. We were able to get a monitoring dashboard created for all of our servers within a matter of hours and not days that it took to do the same with similar competitor products. The web dashboard makes it easy to set up. Not much in terms of network monitoring though.

Pulseway Evaluation

Rating: 6 out of 10
March 16, 2018
PH
Vetted Review
Verified User
Pulseway
1 year of experience
As the owner of an IT company - Pulseway is used to support our clients. I receive instant notifications of selected metrics of each of my client's computers allowing me to address problems before my client's even know there is a problem. Virus/malware detection, patch updates, unauthorized log on attempts, programs installed or uninstalled by client - to even the temperature of hard drive and processors. As my clients are located an hour from my office - this saves me considerable time in maintaining their networks.
  • Virus detection and removal
  • MS updates
  • Unauthorized logon attempts
  • Drive utilization
Cons
  • File transfer
  • There are a couple of computers that I keep ScreenConnect around for - as I lose connection with Pulseway and have to reestablish with ScreenConnect. I can't seem to get tech support interested in resolving this issue and it cost's me many $$ just to keep ScreenConnect running.
  • There is an issue with Webroot, their new endpoint solution. I can't get it to work - again, no help from Pulseway - they ignore my emails.
For what it does, when it does it, it is a great product. Weaknesses have already been discussed. I can't recommend this to a colleague until these issues are resolved. Tech support is the weak link.

Pulseway Server Management

Rating: 10 out of 10
January 31, 2018
AT
Vetted Review
Verified User
Pulseway
3 years of experience
I use, manage, and support a team of engineers and end users using the Pulseway suite of products. The helpdesk ticket management system integrates flawlessly with the Pulseway remote monitoring and alerting system, to enable ourselves to react quickly to problems before they become an issue. Pulseway gives a clear oversize of a problem with an easily accessible set of management tools and great reporting.
  • Helpdesk Ticket Management
  • Remote Server Management
  • Server Monitoring and Alerting
  • Integration with third-party tools and scripts
Cons
  • Windows updating features could be a little more clear, such as recommended, optional and mandatory updates.
  • Integration of PSA in to the Pulseway App would be useful for users of both systems, so you can easily switch between the two.
  • And/or a Pulseway PSA app, rather than the mobile optimised site which doesn't work so well on mobile devices.
  • Management of helpdesk tickets across multiple different customers and multiple different customer sites.
  • Management of multiple Windows servers, scripting, and updating by groups allows simple update management of client systems.
  • Integration of Hyper-V tools allows management of Virtual as well as physical PCs.

Great tool, Great price, Great terms.

Rating: 8 out of 10
October 06, 2022
BC
Vetted Review
Verified User
Pulseway
4 years of experience
Pulseway is our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also use it to alert us to things like server outages, failing hardware, drives getting full, and CPU and Memory being exhausted. Finally we run regular maintenance tasks via its scripting ability.
  • Keep PC up to date.
  • Deploy software and tools.
  • Warn of hardware failures.
  • Monitor major systems uptime.
Cons
  • Scripting could have more features such as storage better use of variables.
  • Reporting could offer more customization
  • Software deployment could be easier to use
  • Scripting should offer a opportunity to run when turned on if the device was not available at the scheduled time.
  • Remote control tool is adequate, but we actually found ConnectWise Control to be so superior we purchased and use that most of the time.
If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take.
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