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Pulseway

Pulseway

Overview

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and…

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Learn from top reviewers

Great tool, Great price, Great terms.

Rating: 8 out of 10
October 6, 2022
IncentivizedVetted ReviewVerified User
Pulseway is our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also...
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Brian Cook
Vice-President - Customer Service
Information Security Officer
Unified Technology Solutions, Inc.
Pulseway4 years of experience

Pulseway is a great option for anyone who needs to monitor and remotely manage computers or servers

Rating: 9 out of 10
October 30, 2020
IncentivizedVetted ReviewVerified User
We are using Pulseway to monitor computers and servers, both internally and for our clients' systems. We use it to "keep an eye" on things. It notifies us if a computer is hav...
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Richard Hogan
Professional - Information Technology
Engineering Technician
Hogan's Systems Consulting, LLC
Pulseway4 years of experience

Pulseway the best RMM for SMB

Rating: 10 out of 10
June 9, 2019
IncentivizedVetted ReviewVerified User
Pulseway is being used at our company to manage all of our end-user devices. We manage multiple properties spread out over Arizona and other states in the US. Pulseway has bee...
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Nathan Weber
Manager - Information Technology
Network System Administrator
Chamber + Associates
Pulseway1 year of experience

Pulseway is a requirement for every system administrator.

Rating: 10 out of 10
August 1, 2018
IncentivizedVetted ReviewVerified User
Pulseway is used in IT by our technicians, administrators and as a dashboard on the big screen in the office. Because of the multi-platform availability we have Pulseway insta...
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Brian Heersink
Director - Information Technology
IT Director
San Luis Valley Health
Pulseway6 years of experience

Pulseway: The System Administrator's Best Friend

Rating: 10 out of 10
July 31, 2018
IncentivizedVetted ReviewVerified User
I use Pulseway to monitor a few systems so that I can keep an eye on processes and disk space usage. I'm also sent email alerts when certain apps start. Only the IT department...
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Kenneth Hess
Professional - Information Technology
Senior Systems Analyst
CymSTAR, LLC
Pulseway7 years of experience
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Pricing

View all pricing

Enterprise

$0.80

Cloud
per month per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.pulseway.com/pricing/?rfid=t…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pulseway: NOVITA' per la soluzione RMM che semplifica la vita del MSP

YouTube

Pulseway RMM Technical Demo

YouTube

Pulseway - Overview Demo

YouTube

Pulseway demo

YouTube
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Product Details

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds.

Pulseway features:

  • Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them.
  • Mobile Access: Customers can monitor, manage, connect with and troubleshoot devices from their mobile devices, update tickets to enable a rapid response to issues.
  • Remote Control: It's proprietary remote control function allows to connect to monitored endpoints or network devices, remotely access user applications and files, transfer files to and from the endpoint, and chat with them.
  • Patch Management: Patches applications from any device and updates all Windows systems and servers.
  • Network Monitoring: Offers visibility across the entire network with Pulseway Network Monitoring, turning Pulseway agents into probes and enrolling any discovered devices.

Pulseway gives System Administrators and MSPs a single pane view of their entire IT environment so they can know what is going on at any time. The software is scalable, working for business of any size letting them grow.

Pulseway Features

  • Supported: IT Automation
  • Supported: IT Issue Auto-Remediation
  • Supported: Network Monitoring
  • Supported: Automated Alerts and Instant Notifications
  • Supported: Remote Control
  • Supported: SQL Server
  • Supported: Windows Backups
  • Supported: VMware hosts
  • Supported: XenServer hosts
  • Supported: Amazon services
  • Supported: Azure services
  • Supported: Active Directory
  • Supported: Exchange Server
  • Supported: Hyper-V
  • Supported: IIS
  • Supported: SCOM
  • Supported: SNMP Monitoring
  • Supported: ESET Remote Administrator
  • Supported: Multi-Account Management (Multiple User Environment)
  • Supported: Notification Email Customization
  • Supported: Audit Log
  • Supported: OS Patch Management
  • Supported: 3rd Party Patch Management
  • Supported: Customisable Reporting
  • Supported: White Labelling
  • Supported: Cloud Backup

Pulseway Screenshots

Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom ReportScreenshot of Troubleshooting from Any DeviceScreenshot of Script editing

Pulseway Videos

Pulseway App Overview - Demo
Pulseway Customer Case Study- Millennium IT Services
Pulseway: Workflows & Auto-Remediation
Pulseway - Introduction
Pulseway for simplicity

Pulseway Integrations

Pulseway Competitors

Pulseway Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Other: any Applications using the monitoring API
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, Other: Windows 8
Supported CountriesAll countries
Supported LanguagesEnglish, German

Pulseway Downloadables

Pulseway Customer Size Distribution

Consumers11%
Small Businesses (1-50 employees)31%
Mid-Size Companies (51-500 employees)51%
Enterprises (more than 500 employees)7%
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 11)

Pulseway Server Management

Rating: 10 out of 10
Incentivized
January 31, 2018
AT
Alex Taylor
Director / Owner
Support Stack Limited (Computer Networking, 1-10 employees)
Vetted Review
Verified User
Pulseway
3 years of experience
View profile
Use Cases and Deployment Scope
I use, manage, and support a team of engineers and end users using the Pulseway suite of products. The helpdesk ticket management system integrates flawlessly with the Pulseway remote monitoring and alerting system, to enable ourselves to react quickly to problems before they become an issue. Pulseway gives a clear oversize of a problem with an easily accessible set of management tools and great reporting.
Pros
  • Helpdesk Ticket Management
  • Remote Server Management
  • Server Monitoring and Alerting
  • Integration with third-party tools and scripts
Cons
  • Windows updating features could be a little more clear, such as recommended, optional and mandatory updates.
  • Integration of PSA in to the Pulseway App would be useful for users of both systems, so you can easily switch between the two.
  • And/or a Pulseway PSA app, rather than the mobile optimised site which doesn't work so well on mobile devices.
Likelihood to Recommend
  • Management of helpdesk tickets across multiple different customers and multiple different customer sites.
  • Management of multiple Windows servers, scripting, and updating by groups allows simple update management of client systems.
  • Integration of Hyper-V tools allows management of Virtual as well as physical PCs.

Pulseway - The Heartbeat of our System Monitoring

Rating: 9 out of 10
Incentivized
February 25, 2016
CS
Chris Short
Director of IT
Medicat, LLC (Information Technology and Services, 11-50 employees)
Vetted Review
Verified User
Pulseway
4 years of experience
View profile
Use Cases and Deployment Scope
We use Pulseway to monitor all mission critical servers that are connected to our client facing and internal infrastructures. It is used by the IT department, which uses its functionality to get a quick, real time glance at our systems. Pulseway's color coding system allows us to get instant feedback on the overall health of our servers.
Pros
  • Real time view of servers and alerting of any issues or resources beyond a specific threshold.
  • Customization of alerts. Allowing each server to have custom thresholds of resources.
  • Event viewer monitoring and custom alerting.
Cons
  • Maintenance mode - currently maintenance mode is enabled by individual servers. A way to put an entire group of servers into maintenance mode would be a huge time savings.
  • Rolling out bulk changes to the monitoring policies. Making a change to a template and it being applied to all servers in the same group.
  • More colors available for custom alerts.
Likelihood to Recommend
Pulseway's ease of setup beats other high end competitors. We were able to get a monitoring dashboard created for all of our servers within a matter of hours and not days that it took to do the same with similar competitor products. The web dashboard makes it easy to set up. Not much in terms of network monitoring though.

Pulseway is a great option for anyone who needs to monitor and remotely manage computers or servers

Rating: 9 out of 10
Incentivized
October 30, 2020
RH
Richard Hogan
Engineering Technician
Hogan's Systems Consulting, LLC (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Pulseway
4 years of experience
Use Cases and Deployment Scope
We are using Pulseway to monitor computers and servers, both internally and for our clients' systems. We use it to "keep an eye" on things. It notifies us if a computer is having problems, running out of disk space, has gone offline, etc. It can monitor things and let us know, for example, if a service stops running, or a particular event appears in the Event Logs. It notifies of when a server is shutting down, or rebooting, etc.

Pulseway also allows us to do things like remotely reboot a computer, or perform other remote management tasks. There are many things in Pulseway that we haven't made use of yet. It is a great solution for remote support, monitoring and management.
Pros
  • It monitors computers and notifies us of any issues with any computer.
  • It allows remote control of computers, such as requesting a computer to reboot itself.
  • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
Cons
  • Sometimes, notifications are delayed. I'm not sure if this is really a problem specific to Pulseway, or if it is more of an issue with networks, cell service, or notification processing on our phones.
Likelihood to Recommend
Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc.

My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.

Well priced RMM system

Rating: 10 out of 10
Incentivized
August 02, 2018
Verified User
Executive in Information Technology
Computer Networking Company, 1-10 employees
Vetted Review
Reseller
Pulseway
5 years of experience
Use Cases and Deployment Scope
We use Pulseway across our entire organisation to service our internal infrastructure as well as our supported clients' infrastructures. It provides us with the ability to remotely monitor and respond to client requests and critical issues in real time, allowing us to focus on what we do best: supporting our clients.
Pros
  • Remote monitoring of both server and end user architechture
  • Remote access of Windows OS with both CLI and desktop sharing interfaces
  • Real-time monitoring dashboard (has now become critical to how we operate)
Cons
  • Remote access and control of Linux and Mac OS X architecture
Likelihood to Recommend
If implementing in a heavily Microsoft orientated environment I would highly recommend implementing Pulseway as a monitoring and management tool. If environment is heavily Mac OS X or Linux/UNIX orientated the monitoring functions will operate without any issues, however configuration is a little clumsy and remote access is not to the standard of some of its more expensive competitors.

Great Solution To Solve Everyday Needs

Rating: 10 out of 10
Incentivized
November 30, 2020
Verified User
Administrator in Information Technology
Consumer Goods Company, 51-200 employees
Vetted Review
Verified User
Pulseway
1 year of experience
Use Cases and Deployment Scope
I use Pulseway as a remote monitoring solution for systems. This allows me to monitor how my systems are performing and apply system updates or restart the machine if needed, all from my phone. Pulseway is such a nice system that I use it personally in my home to manage my systems as well.
Pros
  • System status at a glance
  • Remote windows updates
  • Remote restart functionality
Cons
  • Ability to see hardware that is installed in the system
  • Not all systems will display the same information; I have one system that will not display networking information
  • Remote-control functionality could be more robust
Likelihood to Recommend
Pulseway is well suited for organizations that need to monitor multiple servers remotely all from your phone or another system. If you are not a business, you can still use Pulseway, but you may want to consider the model that allows for two systems to be monitored for free.
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