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PureChat has been widely used by businesses and organizations for a variety of purposes. Users have reported that PureChat is a valuable …
Starting at $10 per month
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What is Pure Chat by Ruby?
Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat…
Recent Reviews
Pricing
Additional Users - Pro
$10
Cloud
per month
Additional Users - Growth
$15
Cloud
per month
Growth
$49
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://purechat.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pure Chat Dashboard - Install Demo
YouTube
Product Details
- About
- Tech Details
What is Pure Chat by Ruby?
Pure Chat by Ruby Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
PureChat has been widely used by businesses and organizations for a variety of purposes. Users have reported that PureChat is a valuable tool for real-time communication, allowing them to sign up new clients through chat and email without the need for phone calls. The availability of PureChat on every page of a website has resulted in higher client response rates and better customer retention. It has proven effective for customer service in various industries, such as online education programs, where teachers can receive quick responses and resolve issues without the need for phone calls. PureChat has also been successful in providing real-time support to online customers, addressing their questions, complaints, and problems promptly, leading to increased retention rates and improved customer satisfaction.
Moreover, PureChat has been used effectively by businesses for lead generation and sales prospecting. Users have found that PureChat helps convert website visitors into product demos and sales while also monitoring site traffic after marketing campaigns. It has been used to assist customers with IT problems, online product navigation, and ordering questions. Additionally, recruiters have found PureChat to be effective in communicating with potential hires, answering their questions and providing support throughout the recruitment process.
Furthermore, PureChat has been utilized as a cost-effective alternative to other similar services. Customers appreciate that it is easy to use and not overly technical, making it a convenient communication tool. However, some users have experienced occasional issues with the app's functionality, such as missed chat notifications and unexpected logouts. Despite these minor drawbacks, PureChat offers an excellent avenue of communication for customers who prefer not to use the phone, offering support and answers to their questions quickly. Overall, PureChat has proven to be a valuable tool for businesses looking to enhance their customer communication and support capabilities.
User-Friendly and Intuitive: Users have consistently praised Pure Chat for its user-friendly and intuitive nature. Many reviewers have stated that the software is easy to use, with a simple interface that allows for quick and efficient communication with customers. Some users appreciate how easy it is to navigate the platform, making it accessible even for those without technical expertise. Customization Options: The ability to customize the chat box and set up canned responses has been highlighted by numerous users as a major advantage of Pure Chat. This feature enhances communication accuracy and effectiveness, allowing businesses to tailor their messages to meet specific customer needs. Some users felt that this customization capability made interactions more personal and engaging. Integration Options: Users value the seamless integration options available with Pure Chat, particularly the connection with WordPress websites. This integration allows businesses to easily incorporate the chat function into their existing website infrastructure, streamlining customer interactions. Several reviewers mentioned how this integration has improved their overall customer service experience by providing a cohesive platform for communication. Overall, these three pros - being user-friendly and intuitive, offering customization options, and providing seamless integration - are repeatedly mentioned by users as key strengths of Pure Chat in enhancing effective communication with customers and improving customer service.
Confusing User Interface: Some users have found the Pure Chat user interface to be confusing, especially when it comes to the navigation options that open in new windows. This inconsistency has been a source of frustration for several users.
Email Receipts Not Working: Users have reported issues with email receipts not functioning properly, despite attempting to use multiple email addresses. This lack of functionality has been disappointing for many users.
Occasional Slow Performance: Some users have experienced occasional slow performance, which can be frustrating when trying to handle chats efficiently. They find it inconvenient and hindering their ability to provide prompt assistance.
Users commonly recommend Pure Chat for the following reasons:
Firstly, many users appreciate the availability of a free trial version, making Pure Chat a suitable option for small businesses or those who want to try the service first.
Secondly, users recommend Pure Chat for its ability to provide good attention and support through websites, enabling live interaction with customers. This feature is particularly useful for businesses looking to improve customer service and sales.
Lastly, Pure Chat is described as incredibly simple and straightforward to use, requiring almost zero training. Users find it intuitive and user-friendly, making it accessible for all skill levels.
Overall, Pure Chat is highly recommended by users as a valuable tool for improving customer interaction and support, especially for online companies and businesses that prioritize live chat functionality on their websites.
Reviews
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December 12, 2018
Simple, Affordable, and Incredibly Easy To Use
Pure Chat is used across our website and lead pages allowing us to connect instantly with interested prospects. Within a week of implementing this function to our website we saw an increase in lead flow from our mobile pages. This day and age many consumers prefer to chat or text rather than talk on the phone which is fine by us.
- Instant notifications
- Mobile app
- Customizing the chat box
- Instant access to the transcripts once the chat has ended
- Ability to send a copy to the consumer allows us a second chance to connect
- Personal chat pages
- Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
- Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
- Instant connection with our clients and prospects
- Expanded our ability to increase client contact efficiency
- Allows us to stay up to date with the ever changing demand of consumers
Most chat products are pretty similar in terms of functionality, it comes down to price and function. I've reviewed Olark and LiveChat when we were searching the marketplace for comparison purposes and both services were very comparable in functionality and pricing however it didn't justify the move from Pure Chat.
November 24, 2018
Good (and Free) online chat software
Pure Chat is a simple online chat solution we use on our websites. It provides all the fundamental features and comes free if you don't use their reporting and analytics function. It can be deployed to different users and different websites which meet our requirements. It is used by our sales and support teams to help customers online.
- Online chat
- Multiple websites, multiple users
- Supervisor feature
- It's not easy to control which page to show chat, which pages not to show. You have to remove the code if you don't want the chat to show on that page. there is no global setting.
- Customization is limited. You can control how it shows up, what the color is.
- Online chat helps customer with a quick way to get information, increase satisfaction.
- Online chat helps us to convert visitors to customers better.