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Pushpay

Pushpay

Overview

What is Pushpay?

Pushpay delivers digital solutions to help churches achieve their missions. Their ChurchStaq, ParishStaq, and Resi Media suites aim to simplify engagement, giving, administration, and video streaming—enabling their 14,500+ customers to increase generosity, drive participation, and build stronger community relationships.

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Recent Reviews

TrustRadius Insights

Pushpay is a widely-used online giving platform that has received praise for its stability, reliability, and the helpfulness of its team. …
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Pricing

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What is Pushpay?

Pushpay delivers digital solutions to help churches achieve their missions. Their ChurchStaq, ParishStaq, and Resi Media suites aim to simplify engagement, giving, administration, and video streaming—enabling their 14,500+ customers to increase generosity, drive participation, and build stronger…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

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Product Details

What is Pushpay?

Pushpay aims to deliver digital solutions that equip churches to more effectively and efficiently make an impact in their communities. Their suites—ChurchStaq, ParishStaq, and Resi Media—are designed to make engagement, giving, administration, and video streaming simple. The vendor states their goal is to assist their over 14,500 customers in bolstering generosity, increasing participation, and fostering genuine relationships within their communities.

Pushpay Features

  • Supported: Giving
  • Supported: ChMS
  • Supported: App
  • Supported: ChurchStaq
  • Supported: ParishStaq
  • Supported: Resi Media

Pushpay Integrations

Pushpay Competitors

Pushpay Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesCanada, US, New Zealand, Australia
Supported LanguagesEnglish, Spanish, Vietnamese (in select features)
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Comparisons

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Reviews and Ratings

(12)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pushpay is a widely-used online giving platform that has received praise for its stability, reliability, and the helpfulness of its team. Users have found it easy to send monetary donations to organizations that utilize Pushpay's platform, enabling congregants to give online and register for events. It has been particularly valuable for ministry organizations as it streamlines administrative tasks, simplifies record-keeping, and enhances budget accuracy. Pushpay has made it easier for people to give online and on their cell phones, with integration with church management software and improved record-keeping. By centralizing financial donations and providing efficient record-keeping, Pushpay saves users time and effort while also encouraging generosity in churches by offering a simple and accessible platform for giving. It has helped increase online giving, overall giving, and budget accuracy for ministry organizations. Additionally, PushPay serves as a third-party payment software that integrates seamlessly with church management software, allowing for the seamless processing of donations, payments for events, and online contributions. Users appreciate the ease of use and great reports provided by Pushpay. Overall, Pushpay is seen as a reliable and transparent software that can be recommended to anyone seeking a comprehensive solution for their organization's giving needs.

Simplicity and Ease of Use: Users find Pushpay to be simple and easy to navigate across multiple devices. The user-friendly design and intuitive interface allow users to make donations quickly without any frustration.

Convenience of Online Giving: Pushpay offers a range of giving options, including credit card or bank account payments, as well as the ability to set up recurring donations. Users appreciate the convenience of mobile giving and the option to support charitable organizations through Pushpay's platform.

Ability to Track Giving History: Both users and volunteer admins find Pushpay's platform user-friendly. They value the ease of tracking giving and payment history, making it convenient for them. Additionally, returning givers can donate in less than 60 seconds, while distributing and accessing giving statements is hassle-free.

High Processing Charges and Fees: Many users have complained about the high processing charges and fees associated with Pushpay, considering them to be the highest in the industry. This has resulted in a financial burden for some users who find it difficult to pay both the base fee and the percentage taken for transactions.

Deceptive Sales Team and Customer Support: The sales team and customer support at Pushpay have been criticized for being deceptive and making promises they couldn't deliver on. Some users have expressed frustration with being locked into two-year contracts that cannot be canceled.

Outdated User Interface: Several users have mentioned that the user interface of Pushpay is outdated and in need of an overhaul. This has made the overall user experience less than satisfactory for some customers.

Based on user reviews, the most common recommendations for Pushpay are:

  1. Conduct a cost/benefit analysis: Users suggest evaluating the cost and benefits of using Pushpay before making a purchase. It is important to determine if the platform's features align with the organization's needs.

  2. Seek assistance during setup: Many users advise getting help during the initial setup process. This can help avoid confusion and potential mistakes. Users recommend reaching out to the Pushpay support team or experienced users for guidance.

  3. Utilize additional integrations and features: Reviewers recommend integrating Pushpay with other tools like Church Community Builder and creating a custom app for the church. This allows for a more comprehensive and tailored solution to maximize donations.

Overall, users find Pushpay to be a valuable tool for increasing online giving to churches and non-profit organizations. However, it is important to carefully consider costs, seek assistance during setup, and explore additional integrations to make the most of the platform's capabilities.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Stephen Crawford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Pushpay helps the church receive payments for events like our annual youth conference, our summer camp, and various conferences. Additionally, Pushpay helps us receive online donations to our church. Lastly, Pushpay is the company that owns our Church Community software, Church Community Builder, which has proven to be an invaluable resource to us in connecting with our congregants.
  • Receive payments for church events
  • Receive donations and contributions to the church
  • Help manage our CRM (church community database)
  • Ability to apply multiple discount codes on a single transaction
  • Church management software could be more aesthetically pleasing
  • Church management software could be slightly more user friendly in the "Process queues"
Pushpay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. Pushpay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used Pushpay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).
  • Security of information
  • Ability to keep track of contact info
  • Ability to effectively receive payments and contributions
  • Pushpay has helped us as pastors connect more effectively with our congregants
  • Pushpay has helped us put on increasingly professional events and conferences
  • Pushpay has helped us effectively receive online payments and contributions
We had previously used a program called eGiving to receive online payments and contributions, and we have previously used PowerChurch as our CRM, and Pushpay (including its Church Community Builder program) far excels both of these other programs. Pushpay is more user-friendly, and its financial program and its CRM program work much more effectively with one another.
Google Slides, Google Sheets, Todoist: To-Do List & Task Manager
February 14, 2020

Good Product...but Pricy

Score 6 out of 10
Vetted Review
Verified User
Incentivized
Pushpay is used as 3rd party payment software in which the organization receives both donations and payments for mission trips etc. It integrates with our church management software, where the contributions are then posted directly to a donor's profile for tax and record purposes.
  • User Friendly
  • Secure
  • Cannot give to more than one fund in a single transaction.
  • Cannot pull data from the church management software. Therefore, if donors give electronically and via cash or check (which is processed directly in Church management software), the donor cannot run one giving statement through Pushpay, which includes all of their gifts. Pushpay does allow check and cash scanning through their platform which can resolve the statement issue, however, they do not have image scanning software, therefore, a visual copy of checks or cash envelopes cannot be exported or retrieved.
As the fees are incredibly high, I would not recommend smaller organizations with lower budgets. If an organization is looking to separate their electronic giving processing outside of their church management software to allow a consistent user experience regardless of a change from one church management platform to another, Pushpay is a great solution.
  • Recurring giving schedules allow higher and more consistent electronic giving.
  • Time and cost savings with paperless statements.
  • The giving directly inside of our Church management platform (CCB) was not a great option as the mobile site was not as robust. Due to previous transitions between church management platforms, we did not want to migrate, giving from one software to another, which is both a detrimental change for users engaged, scheduled giving migrations, and administrative resources internally.
  • Online Giving.org was a product that we did not learn about until we had transitioned to Pushpay and is a newer company. That being said, the product is very comparable to Pushpay and also has many features that outperform Pushpay in addition to significantly lower processing fees with no contractual obligation. We are in the process of evaluating whether a transition from Pushpay to Online Giving.Org is better for our organization.
The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.
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