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Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and …
Overview
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quadient Inspire?
Quadient Inspire offers a customer
experience management portfolio that provides human-centric communication
solutions that span the entire customer lifecycle, to help organizations to create
meaningful connections with their customers, wherever, whenever they prefer.
Quadient Inspire Features
- Supported: Communication templates for all physical and digital channels available from a single design interface.
- Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
- Supported: Deployments for cloud, hybrid, and on-premise.
Quadient Inspire Screenshots
Quadient Inspire Competitors
Quadient Inspire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Frequently Asked Questions
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
OpenText Exstream, Adobe Experience Manager Forms, and Smart Communications SmartCOMM are common alternatives for Quadient Inspire.
Reviewers rate Professional Services highest, with a score of 8.9.
The most common users of Quadient Inspire are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.
Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.
Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.
Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.
Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.
HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.
Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.
Attribute Ratings
Reviews
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March 31, 2023
Quadient Inspire for solutions to your problems.
We use Quadient Inspire to create highly personalized color and b/w pieces for our clients. These become part of larger campaigns providing information to consumers. Their software works with all major inkjet and digital printers. It supports all major formats with the flexibility to complete everything we ask of it. The feature set within the software has no comparison within the direct mail and fulfillment industry.
March 30, 2023
Thoughts from a guy "in the trenches"
We use Inspire all day, every day. From basic names and addresses on postcards to complex campaigns with highly customized documents and procedures. The slow speeds of other applications are one problem that Inspire handles very well for us - it's really fast. The ability to connect into a database is another great advantage. A more general response is how robust this platform is. It handles every challenge we throw at it, and we recognize we're only using a small fraction of what the software has to offer.
March 24, 2023
Quadient Inspire is very Inspiring!
We use Quadient Inspire in the 'IT' department. We use it to create complex mail merges, statements/invoices and other types of personalised mailpieces. It is only used in the IT department as they create everything that gets mailed. It has helped with many business problems, for example a customer sends us a pre merged PDF which they would like mailsorted. Through Inspire we are able to extract the address data from the PDFs using TextinRect which gives us a data file to work with.
March 23, 2023
Amazing Workhorse
I use Quadient Inspire all day, every day. It allows me to create extremely complex variable documents for high speed printing and emails. We take data sent by the customer and take their requirements and turn that into a printed piece or an HTML.
February 07, 2023
Quadient Inspire, top of the class in customer communications
I currently use Quadient Inspire Designer and Inspire Automation to securely create some of the worlds most complex and confidential documents. This is both on an ADHOC basis (just designer) and repeated automated work (Designer and Automation combined). This is the best on the market that we have used at achieving both of these goals.
January 09, 2023
Revolution in power and options for our clients
We use Quadient Inspire to create mail merges of various degrees of complexity and formats for numerous services, advertising and marketing campaigns. This may include transactional processes such as invoices, statements, demands etc. It has enabled us to broaden the scope of what we do, from using client supplied databases to capturing information directly from pre-printed PDFs. The flexibility of this tool enables us to meet most of the demands of our customers in ways that would have been much more problematic in the past.
August 04, 2022
Quadient - Powerfull CCM Tool
Score 10 out of 10
Vetted Review
Verified User
In our organization, We are currently using Quadient Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scaler in our projects. Now a days in the market Quadient is one of the most reliable CCM applications. By using Quadient Inspire products we can deliver paper-based, e-mail-based and digital-based communication to customers.
June 30, 2022
CCM industry leader and best CCM services tool
Quadient Inspire is one of the most important and useful tools in [the] CCM industry. This tool has all the features which are useful to solve problems in print and mail industry. This tool has robust growth in CCM and it’s very much helpful to program document to make better communication between costumer and businesses. Our whole CCM serves CCM service to other businesses so my whole organization is using this tool. This tool is very much helpful to address and solve all the problems and give beneficial solutions to print and mail industry.
May 23, 2022
Quadient Review
We use Quadient Inspire for print, email, and online communication of marketing, statement, notification, and regulatory compliance documents and information. We send millions of communication annually, from thousands of internal sources. Inspire helps us to unify these communications into one platform and interface, and allows us to efficiently manage these communications.
December 14, 2021
Inspire can do that
We use Quadient Inspire for print, email, and online communication of marketing, statement, notification, and regulatory compliance documents and information. We send millions of communication annually, from thousands of internal sources. Inspire helps us to unify these communications into one platform and interface, and allows us to efficiently manage these communications.
December 12, 2021
No Need for a Map for Your Journey With Quadient Inspire
The suite of [Quadient] Inspire consists of Content Manager, Designer, Interactive, and Scaler. Certified Inspire Designer developers create master templates and other form/document types in addition to developing Scaler workflows for production processing. The master templates created by the developers are made available through Content Manager to Business Authors at various Lines of Business for enhancing with additional content in the Inspire Interactive environment.
December 04, 2021
Quadient gives me the power to deliver!
We use Quadient Inspire throughout our organisation by a number of teams, from our studio, transactional teams, internal systems dev, my team's Professional Services, as well with some of our proprietary systems. We use it to deliver dynamic solutions to our clients challenges and needs. It gives us the power to deliver projects that our competitors can’t deliver within our agile timeframes and complexity.
November 29, 2021
The Best Content Management System on the Market
Score 10 out of 10
Vetted Review
Verified User
We do three things with Quadient Inspire: Honor communication preferences by sending letters either in paper form or electronically through secure delivery; Consolidate similar communications to personalize and customize letters; Maintain a central repository of content, fonts, images and variables.
We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.
We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.
November 26, 2021
Satisfied User
We currently use Quadient Inspire for the majority of [our] VDP. [It's] the best tool available in the industry and makes it very easy to manage multiple clients. Inspire makes it very easy to come up with solutions when clients have difficult asks. We can always rely on Quadient for support even when we [can't] find the answers [ourselves].
We are using Quadient Inspire in our BPO, and we can provide our customer's different ways to access their documents. Now they can access the documents at any time, quickly and securely. We can provide documents by e-mail, Whatsapp, and for printing. We are generating dynamics communications and transpromo
November 18, 2021
Overall the only reliable tool of its kind
We mostly use [Quadient Inspire] to to generate reports, directories, letters, financial statements and so on. We address business problems related to communication.
November 18, 2021
Quadient yeah!
Score 10 out of 10
Vetted Review
Verified User
Inspire is used across several business units to handle communications ranging from marketing, statements, financial planning, disbursements, and more. We are using it more everyday.
November 10, 2021
Quadient Inspire is a great, easy-to-use product that allows for custom scripting to handle any use case that we throw at it.
We are migration to using the Quadient Inspire software across the organization. Inspire addresses many things that we were just unable to do very easily using our legacy document generation including a single source for commonly used resources such as a logo and allows for us to implement a common look and feel of documents throughout the organization and update that company style in a single location. A logo change occurred prior to implementation of Inspire products which forced us to have to update tens of thousands of surfaces and some were still missed, but with Inspire a single file can be updated and all of those surfaces are updated in a matter of seconds. Inspire also allows for approval processes to be implemented with ease, which would take quite a bit longer to develop in our legacy systems.
November 10, 2021
Brilliant software that will do exactly what you need it to.
It is used within the DATA department allowing us to create bespoke dynamic communications for customers.
November 10, 2021
Valuable Partner with innovative software solutions
Quadient Inspire has been used in my organization for over 9 years as a composition tool for both batch and real time communication generation. It is used in several divisions for both Marketing and regulated communications. Quadient helps our company better manage content for both print and digital channels along with dynamic HTML communications.
November 09, 2021
Quadient Inspire continues to lead the CCM industry as the TOP tool for customer communications
Our Customer Communications Management team selected Quadient Inspire as the strategic tool for Composition and Delivery for our correspondence need. We are migrating several legacy applications to the Inspire platform. We are also using Quadient DAS and messenger to help drive digital strategy and customer preference. We have been able to utilize the Inspire suite to automate many manual processes and assist internal users in completing their work more efficiently.
November 09, 2021
Quadient: inspiring effective communications!
Quadient Inspire is used as a communication delivery platform in many areas of our company. It serves as our content generation engine delivering fully integrated omnichannel solutions in various verticals, including our financial and insurance clients, healthcare, regulatory and retail.
November 08, 2021
Improved Production Speed.
We are using Quadient Inspire Designer, Inspire Content Manager and Scaler. It is used across our organization in all of our facilities. Moving to Quadient [Inspire] has improved the amount of time to produce production files. It has given us the ability to use common templates for web previews and production.
November 01, 2021
An engine for success
As a service provider across many industries, RRD has a wide range of requirements for document composition. These reach across the spectrum from managing precomposed document streams through document composition from data with CCM integration and a great variety of blended requirements. We represent customers in nearly every aspect of business and consumer communications from insurance to medical to utility to transactional to kitting and more. These varied industries also have equally varying output requirements. The Inspire tool suite fills many of these requirements with a solid performance that we rely on for continuous automated production. The flexibility of Inspire Designer is second to none and a critical part of our solution architecture.
July 13, 2021
Brilliant software that will do exactly what you need it to, if you know what you need it to do.
Score 10 out of 10
Vetted Review
Verified User
We use Quadient Inspire as a core to our output creation methodology. Without this software, we would struggle to create most of our tangible content.