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Quadient Inspire

Quadient Inspire

Overview

What is Quadient Inspire?

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and …
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Amazing Workhorse

10 out of 10
March 23, 2023
Incentivized
I use Quadient Inspire all day, every day. It allows me to create extremely complex variable documents for high speed printing and emails. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Quadient Inspire?

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

Entry-level set up fee?

  • Setup fee optional
    Optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Making searching easy in Quadient Inspire Scaler (part 1)

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Product Details

What is Quadient Inspire?

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

Quadient Inspire Features

  • Supported: Communication templates for all physical and digital channels available from a single design interface.
  • Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
  • Supported: Deployments for cloud, hybrid, and on-premise.

Quadient Inspire Screenshots

Screenshot of Inspire Interactive can be used to create ad hoc communications with pre-approved blocks of content.Screenshot of Additional personalization can be added leveraging customer data and variable content with Inspire Interactive.

Quadient Inspire Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

OpenText Exstream, Adobe Experience Manager Forms, and Smart Communications SmartCOMM are common alternatives for Quadient Inspire.

Reviewers rate Professional Services highest, with a score of 8.9.

The most common users of Quadient Inspire are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(43)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.

Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.

Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.

Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.

Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.

HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.

Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.

Attribute Ratings

Reviews

(1-25 of 34)
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Eric Langer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Handles massive quantities of data
  • Endless coding possibilities and variable options
  • Quickly and efficiently creates production files
  • Awesome end user development and training options
  • Support group knows the software. Frequently answers requests same day
  • As they are the best and they know it, the software is pricey
  • Software is complex. That is both good and bad, without training you cannot use it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Extensive data manipulation
  • Easy to configure output for multiple devices, both print and electronic)
  • Great logging of processes so you can trouble shoot problems quickly.
  • There are some UI issues we hoped would be resolved in R15 that weren't, it would be great to see those resolved.
  • Seems to struggle to run smoothly on the Mac platforms.
  • We have a "sheet backgrounder" module, would LOVE a sheet foregrounder one. We have work arounds but would love to do that natively.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It keeps the graphic quality and colors of the supplied PDFs. Other software we have used to personalise PDFs has reduced the DPI and even changed the colors. Inspire is great at keeping everything as it should be.
  • The imposition tools within Inspire give a vast range of getting the most out of your printers for the least cost. You can easily arrange documents 2 up or 4 up on SRA3 sheets for printing, cutting and stacking.
  • The TextinRect tool is extremely useful for pulling information off a Digital Document allowing you to manipulate it in many ways.
  • The little known MinMax Generator module is useful for seeing if all your text fits within a flow, if not the 'First Fitting Auto' feature enables you to shrink text automatically if it doesn't quite fit.
  • I'd like to see more help in the way of scripting. The language is unique to Quadient Inspire so it can be a bit daunting, even coming from a programming background, to know the correct syntax.
  • The ability to use TextinRect with UNC paths as we have multiple licences for production so we can run more than one 'Production' at a time but this doesn't seem to work on the server with UNC paths.
  • I find inserting tables somewhat troublesome, I've also found that if you copy a table and paste it to another page in your layout module, although it makes a new table in the Table tab, if you change the contents of your new table, it also changes the contents of the table you copied.
March 23, 2023

Amazing Workhorse

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Manipulate data
  • Merge data into documents
  • Allow variable text
  • Ability to export a report of scripts and variable flows in a simple format (not xml)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use document composition modules
  • Scripting module for more advanced user needs
  • University of users and employees of Quadient to assist
  • Powerful processing
  • Great for both physical and dynamic communications
  • The occasional endless loop crash (Probably more to do with my coding than the software though)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I am impressed with the way that documents can be inserted as images or natively to create the greatest flexibility of production from final file sizes and formats to amending content via personalisation with the minimum of difficulty.
  • The intuitive drag and drop facility in the workflows makes even complex processes easy to work with despite potentially appearing daunting at first sight.
  • Modules are capable of great adaptability and precision from inserting crop marks, imposing multiple copies onto single sheets, capturing data from input documents etc that make otherwise serious problems practical to solve.
  • Scripting gives almost limitless power to manipulate data and documents to fulfil the requirements of our customers across a wide breadth of possibilities.
  • There is an excellent and responsive community on hand to provide expert advice when we are challenged by either the application itself or what we need to achieve using it.
  • Scripting is quite daunting to the uninitiated and more help would be appreciated.
  • Transactional mail is quite complex to put together but that is to be expected from its very nature. Although we did receive some additional basic training on this, it still remains a little unclear.
  • Some of the error messages received during processing could be more specific so that the user can diagnose more effectively the issue at hand.
Naveen Bhatt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Contact customers via their choice of channel.
  • Personalise customer communications.
  • Can be ahead in CCM technology.
  • So far everything is seems fine with Quadient products.
  • They should include easy migration with all other technology.
  • They should include features to rename all the layout objects automatically as per the context of the respective project.
Pardeep Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Document composition is very easy
  • GUI environment is very user friendly
  • Data is secure and encrypted from end to end
  • Multiple modules are available for multiple tasks
  • Integration with other software is very compatible
  • Easy integration with APIs
  • Support multiple input and output like xml, line data, json data, HTML data, fixed length and output like pdf , ps , and other many formats
  • Use Version control system by Inbuilt services like ICM(inspire content managers).
  • It solves a wide range of problems in print and mail industry and gives a new direction to CCM business.
  • They can use artificial intelligence
  • They can improve themselves in BCC implementation for address validation
  • Otherwise this tool has very many features and everything is very useful
December 14, 2021

Inspire can do that

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Rationalizing data from different input sources.
  • Powerful programming allowing for flexible and innovative solutions.
  • Rapid development and testing.
  • Seamless deployment into production.
  • SDL management via ICM.
  • Support of legacy print systems could be easier.
  • More examples and built solutions on Exchange.
  • Developer licenses so individuals can learn outside of a company.
Max Nyirenda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Data processing, you can do things quicker and safer than with other tools
  • Dynamic content, the ability to drive complex dynamic documents completely data driven
  • Produce multi channel communications such as DM, emails, notifications, micro sites and SMS
  • Integration with other systems and tools such as Salesforce & Litmus
  • The HTML module isn’t the easiest to use so my development is often twinned with Dreamweaver
  • Designers pixel units don’t stack up with Dreamweaver so it’s takes a little calculation to get your desired HTML look and feel if using layout module
  • More free training especially for new users
Score 10 out of 10
Vetted Review
Verified User
  • Centralized content management
  • Variable letters based on data or point-of-mail decisions
  • Omnichannel communication
  • Content consolidation
  • Challenging user interface for things like bullets or font changes
  • Lack of a global find/replace function to automatically insert variables into text
  • Large tech lift to do major upgrades
November 18, 2021

Quadient yeah!

Tim Patterson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Documents composition
  • Data ingestion
  • Omnichannel output
  • Ease of use
  • Better integration with api responses
  • Simplify licensing for specific features
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Usage of Common Resources
  • Allows for Custom Scripting
  • Custom Approval Processes
  • Upgrades can sometimes be painful
  • Scaler Logs are verbose and not always helpful
  • Interactive edit/view mode is not always the same
Brian Cox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • HTML dynamic documents
  • Very user friendly development UI with easy to use workflow configuration tool
  • Great ability to manipulate print ready files to restructure content or pull data from the content of old legacy print to create new digital communications.
  • Production run time instance model could be more robust to not cause all processing to fail if one occurrence fails.
  • Like to see a production cloud instance
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Interactive letter creation and completion
  • Smart Forms
  • Data manipulation and transformation
  • Batch letter processing
  • Job scheduling and services
  • cloud capabilities
  • improved rationalization offering/pricing
November 01, 2021

An engine for success

Ed Walter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Highly flexible data ingestion
  • Clear and powerful workflow design that makes support easy to understand as teams evolve
  • Great internal debugging tool that simplifies and accelerates the development cycle
  • Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met
  • More flexibility in licensing would be beneficial to our unique requirements as a large service provider
  • The Min/Max tool is an easy way to extract either extreme from each field of a data set, but it doesn't generally produce viable data for a complex data structure. A tool that could generate "test" data in a similar way but with the ability to provide parameters regarding the construction would be very beneficial. Often, good test data is often a major delay in starting or testing composition development. This is especially true where PII is involved.
  • As stated earlier, the debug tools are a fantastic tool within Inspire Designer, but there are times when the resulting error seems a bit cryptic. One way to enhance this functionality would be adding a link from the error to a related discussion on the user forum.
  • Add a tool as part of the proofer that is a robust screen reader. This could test for ADA compliance and highlight things that don't meet the standard and link back to the exact area in the design where the tag is available.
  • I'd like to be able to have two views of the document tree open simultaneously showing different segments of the hierarchy.
  • I would like ways to more easily gather related document resources (flows, etc.) and manage their names and family containers other than individually (or having to export as XML and try to manage that behemoth without making a mistake that kills the workflow)
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