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Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and …
Overview
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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- Setup fee optionalOptional
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- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quadient Inspire?
Quadient Inspire offers a customer
experience management portfolio that provides human-centric communication
solutions that span the entire customer lifecycle, to help organizations to create
meaningful connections with their customers, wherever, whenever they prefer.
Quadient Inspire Features
- Supported: Communication templates for all physical and digital channels available from a single design interface.
- Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
- Supported: Deployments for cloud, hybrid, and on-premise.
Quadient Inspire Screenshots
Quadient Inspire Competitors
Quadient Inspire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Frequently Asked Questions
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
OpenText Exstream, Adobe Experience Manager Forms, and Smart Communications SmartCOMM are common alternatives for Quadient Inspire.
Reviewers rate Professional Services highest, with a score of 8.9.
The most common users of Quadient Inspire are from Mid-sized Companies (51-1,000 employees).
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(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.
Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.
Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.
Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.
Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.
HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.
Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
March 24, 2023
Quadient Inspire is very Inspiring!
We use Quadient Inspire in the 'IT' department. We use it to create complex mail merges, statements/invoices and other types of personalised mailpieces. It is only used in the IT department as they create everything that gets mailed. It has helped with many business problems, for example a customer sends us a pre merged PDF which they would like mailsorted. Through Inspire we are able to extract the address data from the PDFs using TextinRect which gives us a data file to work with.
- It keeps the graphic quality and colors of the supplied PDFs. Other software we have used to personalise PDFs has reduced the DPI and even changed the colors. Inspire is great at keeping everything as it should be.
- The imposition tools within Inspire give a vast range of getting the most out of your printers for the least cost. You can easily arrange documents 2 up or 4 up on SRA3 sheets for printing, cutting and stacking.
- The TextinRect tool is extremely useful for pulling information off a Digital Document allowing you to manipulate it in many ways.
- The little known MinMax Generator module is useful for seeing if all your text fits within a flow, if not the 'First Fitting Auto' feature enables you to shrink text automatically if it doesn't quite fit.
- I'd like to see more help in the way of scripting. The language is unique to Quadient Inspire so it can be a bit daunting, even coming from a programming background, to know the correct syntax.
- The ability to use TextinRect with UNC paths as we have multiple licences for production so we can run more than one 'Production' at a time but this doesn't seem to work on the server with UNC paths.
- I find inserting tables somewhat troublesome, I've also found that if you copy a table and paste it to another page in your layout module, although it makes a new table in the Table tab, if you change the contents of your new table, it also changes the contents of the table you copied.
- Being able to utilise conditions for selective artwork.
- Scripting to manipulate data
- TextinRect to pull data from PDFs
100%
10.0
- Since purchasing Inspire we have won many business opportunities as it enables us to create documents we couldn't do before, for example: Council Tax Bills.
- It is a lot faster at processing than our previous software. We had one job we had to extract addresses from, it was 56,000 records from a 5.5million line text file. Our previous software took 26 hours to pull out the addresses, Quadient Inspire took 43 seconds!
- We are able to automate processes through Inspire via CLI batch files, where a job would normally take 30 minutes to set up and process, a bit of time spent on the workflow and automation script means we can just double click a batch file for repeat jobs and the print file is created in seconds.
Quadient Inspire is a lot more user friendly and faster.
7
2
- Document composition
- Automation
- Streamlining
- Pulling data off PDFs
August 04, 2022
Quadient - Powerfull CCM Tool
Score 10 out of 10
Vetted Review
Verified User
In our organization, We are currently using Quadient Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scaler in our projects. Now a days in the market Quadient is one of the most reliable CCM applications. By using Quadient Inspire products we can deliver paper-based, e-mail-based and digital-based communication to customers.
- Contact customers via their choice of channel.
- Personalise customer communications.
- Can be ahead in CCM technology.
- So far everything is seems fine with Quadient products.
- They should include easy migration with all other technology.
- They should include features to rename all the layout objects automatically as per the context of the respective project.
- Inspire Content Manager to manage all the resources centrally.
- Inspire Scaler for automating the process.
- Inspire Designer for creating personalized documents.
85.71428571428571%
8.6
- Improve productivity.
- Budget friendly.
- Power full CCM tool.
- Quadient Inspire
For the past 5 years, I have been consistently using Quadient Inspire products for customer communication management. The best part of Quadient products is the easy GUI which makes it easy even for non-technical users. And Quadient has a knowledge-sharing site called Quadient University in which developers from around the world can interact with each other and share questions in the community.
30
We deal with all types of CCM projects such as Healthcare, Banking, Utilities, Telecommunication, Life Insurance domains etc. We have been able to achieve the desired output by using various Quadient Inspire products. Nowadays we are mainly using few Quadiant products like Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scalar.
10
You need to be a good learner to collaborate and work with Quadient. You must know about Max Quadient products.
And the best way to master it we can do Quadient Inspire Certification. We can use Quadient Education Portal and Quadient University for self learning. We can also get information about various useful topics which can help us to be a good Quadient support person.
And the best way to master it we can do Quadient Inspire Certification. We can use Quadient Education Portal and Quadient University for self learning. We can also get information about various useful topics which can help us to be a good Quadient support person.
- Omni Channel Output
- Dynamic Communication
- Email Messanger
- Following Quadient Development Guidelines
- Learning from Quadient University
- Self Learning
- Less use of scripting
- YouTube videos
- Monthly get together virtually
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Quadient products come with several important features that make document structure very easy for developers and end users.
By using Quadient products you can produce omni channel output. With Quadient products you can trigger WhatsApp communication and e-mail communication. Quadient has given a new way of communication which is helping their partners and end users.
By using Quadient products you can produce omni channel output. With Quadient products you can trigger WhatsApp communication and e-mail communication. Quadient has given a new way of communication which is helping their partners and end users.
We would prefer to stick with Quadient and not change any evaluation and selection process. Because by using Quadient products you can produce omni channel output. With Quadient products you can trigger WhatsApp communication and e-mail communication. Quadient has given a new way of communication which is helping their partners and end users.
- Don't know
Change management was a small part of the implementation and was well-handled
The person who built the system may feel an impending sense of loss of control, as they know the system at a detailed level. They understand how it operates. They may not see some of the flaws, because they have worked around them for years. To engage these people, it is important to let them know the value of what they do is not linked to that specific legacy system. Their value is in combining rules, data and content in a way that reaches customers accurately. It helps to explain how a new system will reduce some of the re-keying parts of their job, tracking down business people, and double-checking rollout with compliance people.
- Nothing
- Online Training
Yes, I feel we should have follow Quadient guidelines for configuring Quadient products.The configuration for all Quadient products is exactly what we can do with minimum efforts. You will never feel too broad or complicated as they have made all the tools very easy to understand even for the non-technical user.
So far I have not found any additional configuration or customization for any of the Quadient products. But as per my self learning and I raided that Quadient University for custom configuration and customization, there are user manuals that can help us while doing this activity for Quadient Inspire products.
No, we have not purchased any premium support from Quadient. The reason we have not opted for premium support is because we are able to do most of the work without any hassle at the moment. And for some minor issues we can also get the desired support by using primary support.
No
As I mentioned earlier we have not purchased any premium support from Quadient as we are able to do most of the work at the moment without any hassle. And for some minor issues we can also get the desired support by using primary support.
But sometimes when I am stuck in any development work I always prefer Quadient University and there I always get all my questions answered.
But sometimes when I am stuck in any development work I always prefer Quadient University and there I always get all my questions answered.
- Data Processing
- Design
- Omni Channel Output
- Script Library
- Imposition Script
- Nothing
So far I haven't come across any Quadient products integration with any third party application. But as per my education and I read in Quadient University that there are user manuals for most of the integrations which can help us at the time of integration of Quadient products with other applications.
- No at the moment
I have no idea on this.
So far I haven't come across any Quadient products integration with any third party application. But as per my education and I read in Quadient University that there are user manuals for most of the integrations which can help us at the time of integration of Quadient products with other applications.
So far I haven't come across any Quadient products integration with any third party application. But as per my education and I read in Quadient University that there are user manuals for most of the integrations which can help us at the time of integration of Quadient products with other applications.
There were few basic principles we followed at that time.
We had made a plan and according to that plan we asked for each item from the seller. We had cleared all our doubts in the initial communication. We were very proactive in our communication. We also discussed emergency matters.
We had made a plan and according to that plan we asked for each item from the seller. We had cleared all our doubts in the initial communication. We were very proactive in our communication. We also discussed emergency matters.
Anyone can follow below given tips for successful deal.
Make a plan. Before you reach out to your vendors, know what it is you're going to ask.
Make a plan. Before you reach out to your vendors, know what it is you're going to ask.
Be proactive in your communication. Early communication is always more welcome than suddenly reaching out in an emergency.
Find a win-win solution.
Ask for the most.
No
- We are currently working on R15
- New features are there in every section (Data Input, Layout Design etc.)
- More new features
- Less use of scripting
No
May 23, 2022
Quadient Review
We use Quadient Inspire for print, email, and online communication of marketing, statement, notification, and regulatory compliance documents and information. We send millions of communication annually, from thousands of internal sources. Inspire helps us to unify these communications into one platform and interface, and allows us to efficiently manage these communications.
- Support
- User friendly
- The way you're going is fine keep facing the same.
- If possible try to reduce the license cost it will help for small companies.
- User friendly
- Quick response
- To run the batch it's taking less time.
71.42857142857143%
7.1
- User are happy
It's the leading tool in the current CCM market and is user-friendly.
We use Quadient Inspire for print, email, and online communication of marketing, statement, notification, and regulatory compliance documents and information. We send millions of communication annually, from thousands of internal sources. Inspire helps us to unify these communications into one platform and interface, and allows us to efficiently manage these communications.
10
Inspire is used to turn large sets of boring data into amazing looking client communications. XML and SQL data go in at one end, its then restructured and manipulated, and then put back together before being integrated into various layout templates.
In the most simple terms, it allows us to present clients' data to them in a way that is professional-looking, informative and user-friendly.
In the most simple terms, it allows us to present clients' data to them in a way that is professional-looking, informative and user-friendly.
- Restructures and merges data from multiple sources
- Produces great looking reports and correspondence
- automates the process including sending out the door in an audit-able way.
- It has a really steep learning curve.
- There is always more to learning and it may take years to find every feature that's useful to you.
- Its not cheap, but then again, what enterprise software is?
- We wouldn't be able to produce automated client output without it.
- Having a solution we can modify in-house has reduced reliance on outside contractors.
- We can better track output, reviewing where we are incurring cost in communication.
I believe that Inspire stacks up well against the other products I've seen. While others have some nice fancy features, I believe that Inspire is the complete package.
The breadth of the solution, in particular, allows you to cover many potential use cases in one solution with great interoperability. Integration with your other solutions is, however, likely to be the deal-breaker.
The breadth of the solution, in particular, allows you to cover many potential use cases in one solution with great interoperability. Integration with your other solutions is, however, likely to be the deal-breaker.
5
Although everyone's content goes through Inspire, only a limited number of people are hands-on with the product. That is one of the great things about the tool. Users don't need to know what it does, or even if its there to benefit from it. It just quietly gets on with it in the background.
4
There are currently 3 systems administrators and 1 developer.
We currently do all support and development in house and feel that this is the most appropriate model.
We currently do all support and development in house and feel that this is the most appropriate model.