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Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and …
Overview
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
Entry-level set up fee?
- Setup fee optionalOptional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Making searching easy in Quadient Inspire Scaler (part 1)
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quadient Inspire?
Quadient Inspire offers a customer
experience management portfolio that provides human-centric communication
solutions that span the entire customer lifecycle, to help organizations to create
meaningful connections with their customers, wherever, whenever they prefer.
Quadient Inspire Features
- Supported: Communication templates for all physical and digital channels available from a single design interface.
- Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
- Supported: Deployments for cloud, hybrid, and on-premise.
Quadient Inspire Screenshots
Quadient Inspire Competitors
Quadient Inspire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Frequently Asked Questions
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
OpenText Exstream, Adobe Experience Manager Forms, and Smart Communications SmartCOMM are common alternatives for Quadient Inspire.
Reviewers rate Professional Services highest, with a score of 8.9.
The most common users of Quadient Inspire are from Mid-sized Companies (51-1,000 employees).
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(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.
Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.
Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.
Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.
Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.
HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.
Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.
Attribute Ratings
Reviews
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August 04, 2022
Quadient - Powerfull CCM Tool
Score 10 out of 10
Vetted Review
Verified User
In our organization, We are currently using Quadient Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scaler in our projects. Now a days in the market Quadient is one of the most reliable CCM applications. By using Quadient Inspire products we can deliver paper-based, e-mail-based and digital-based communication to customers.
- Contact customers via their choice of channel.
- Personalise customer communications.
- Can be ahead in CCM technology.
- So far everything is seems fine with Quadient products.
- They should include easy migration with all other technology.
- They should include features to rename all the layout objects automatically as per the context of the respective project.
- Inspire Content Manager to manage all the resources centrally.
- Inspire Scaler for automating the process.
- Inspire Designer for creating personalized documents.
85.71428571428571%
8.6
- Improve productivity.
- Budget friendly.
- Power full CCM tool.
- Quadient Inspire
For the past 5 years, I have been consistently using Quadient Inspire products for customer communication management. The best part of Quadient products is the easy GUI which makes it easy even for non-technical users. And Quadient has a knowledge-sharing site called Quadient University in which developers from around the world can interact with each other and share questions in the community.
30
We deal with all types of CCM projects such as Healthcare, Banking, Utilities, Telecommunication, Life Insurance domains etc. We have been able to achieve the desired output by using various Quadient Inspire products. Nowadays we are mainly using few Quadiant products like Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scalar.
10
You need to be a good learner to collaborate and work with Quadient. You must know about Max Quadient products.
And the best way to master it we can do Quadient Inspire Certification. We can use Quadient Education Portal and Quadient University for self learning. We can also get information about various useful topics which can help us to be a good Quadient support person.
And the best way to master it we can do Quadient Inspire Certification. We can use Quadient Education Portal and Quadient University for self learning. We can also get information about various useful topics which can help us to be a good Quadient support person.
- Omni Channel Output
- Dynamic Communication
- Email Messanger
- Following Quadient Development Guidelines
- Learning from Quadient University
- Self Learning
- Less use of scripting
- YouTube videos
- Monthly get together virtually
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Quadient products come with several important features that make document structure very easy for developers and end users.
By using Quadient products you can produce omni channel output. With Quadient products you can trigger WhatsApp communication and e-mail communication. Quadient has given a new way of communication which is helping their partners and end users.
By using Quadient products you can produce omni channel output. With Quadient products you can trigger WhatsApp communication and e-mail communication. Quadient has given a new way of communication which is helping their partners and end users.
We would prefer to stick with Quadient and not change any evaluation and selection process. Because by using Quadient products you can produce omni channel output. With Quadient products you can trigger WhatsApp communication and e-mail communication. Quadient has given a new way of communication which is helping their partners and end users.
- Don't know
Change management was a small part of the implementation and was well-handled
The person who built the system may feel an impending sense of loss of control, as they know the system at a detailed level. They understand how it operates. They may not see some of the flaws, because they have worked around them for years. To engage these people, it is important to let them know the value of what they do is not linked to that specific legacy system. Their value is in combining rules, data and content in a way that reaches customers accurately. It helps to explain how a new system will reduce some of the re-keying parts of their job, tracking down business people, and double-checking rollout with compliance people.
- Nothing
- Online Training
Yes, I feel we should have follow Quadient guidelines for configuring Quadient products.The configuration for all Quadient products is exactly what we can do with minimum efforts. You will never feel too broad or complicated as they have made all the tools very easy to understand even for the non-technical user.
So far I have not found any additional configuration or customization for any of the Quadient products. But as per my self learning and I raided that Quadient University for custom configuration and customization, there are user manuals that can help us while doing this activity for Quadient Inspire products.
No, we have not purchased any premium support from Quadient. The reason we have not opted for premium support is because we are able to do most of the work without any hassle at the moment. And for some minor issues we can also get the desired support by using primary support.
No
As I mentioned earlier we have not purchased any premium support from Quadient as we are able to do most of the work at the moment without any hassle. And for some minor issues we can also get the desired support by using primary support.
But sometimes when I am stuck in any development work I always prefer Quadient University and there I always get all my questions answered.
But sometimes when I am stuck in any development work I always prefer Quadient University and there I always get all my questions answered.
- Data Processing
- Design
- Omni Channel Output
- Script Library
- Imposition Script
- Nothing
So far I haven't come across any Quadient products integration with any third party application. But as per my education and I read in Quadient University that there are user manuals for most of the integrations which can help us at the time of integration of Quadient products with other applications.
- No at the moment
I have no idea on this.
So far I haven't come across any Quadient products integration with any third party application. But as per my education and I read in Quadient University that there are user manuals for most of the integrations which can help us at the time of integration of Quadient products with other applications.
So far I haven't come across any Quadient products integration with any third party application. But as per my education and I read in Quadient University that there are user manuals for most of the integrations which can help us at the time of integration of Quadient products with other applications.
There were few basic principles we followed at that time.
We had made a plan and according to that plan we asked for each item from the seller. We had cleared all our doubts in the initial communication. We were very proactive in our communication. We also discussed emergency matters.
We had made a plan and according to that plan we asked for each item from the seller. We had cleared all our doubts in the initial communication. We were very proactive in our communication. We also discussed emergency matters.
Anyone can follow below given tips for successful deal.
Make a plan. Before you reach out to your vendors, know what it is you're going to ask.
Make a plan. Before you reach out to your vendors, know what it is you're going to ask.
Be proactive in your communication. Early communication is always more welcome than suddenly reaching out in an emergency.
Find a win-win solution.
Ask for the most.
No
- We are currently working on R15
- New features are there in every section (Data Input, Layout Design etc.)
- More new features
- Less use of scripting
No
Score 10 out of 10
Vetted Review
Verified User
I consult other Quadient users in the region. I help them with creating workflows, from basic to advanced. My customers use Quadient Inspire Designer on a daily basis. They come from various industries—print shop providers, telecommunication, insurance, and banking. The main usage is data transformation and document creation.
- Able to import any possible input—text and CSV files, XML, databases and anything else.
- Very quick creation of workflows. Any imaginable output can be created in a short time period.
- Easy to use modules can get you started very quickly, but advanced scripting features provide a tool which can handle any possible task.
- It is a bit harder to start on your own without a week of guided training (or at least not recommended).
- ROI is really short. Take advantage of huge postal savings, made possible by different output management.
- The maintenance costs for document composition workflows radically decreased.
Back in the 2004-2005, I was working in Telecommunications company. We used Elixir Opus for our document composition. We ran into Quadient software (at the time it was called GMC PrintNet - version 4.5) and were simply amazed. It was unlike anything we have used before. All the problems we were facing with our previous software were easily taken care of in a matter of hours, sometimes even minutes. The whole implementation with full document migration was done in less than two months. Any by only two people! We never looked back from there.
- Online training
- In-person training
- Self-taught
Quadient University - all the manuals PLUS, several thousands of users just waiting to help you out with your particular challenges. Usually, you get an answer in less than two hours. It is simply a huge container of world-wide know-how. I use it daily and have learned from this resource so many things in such a short time.
No
- It is modular. All the basic modules are easy to use. You can check the output of the workflow after any module.
- The scripting modules let you create your custom functions, making it suitable for any imaginable case.
- Re-usability. Define once and reuse many times. No more tedious repeated tasks across hundreds of templates.
- Non-programmers can get intimidated by scripting possibilities. But I was able to become a programmer with it, even though have a degree in economics.