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Qualaroo

Qualaroo

Overview

What is Qualaroo?

Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.

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Recent Reviews

TrustRadius Insights

Effective Question Engine: Many users have found that Qualaroo's question engine effectively connects fragmented data points from various …
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TrustRadius Insights
TrustRadius Insights

A very comprehensive survey tool.

10 out of 10
October 07, 2021
I currently work in a research-based organization, and Qualaroo is being used across the whole organization to collect user-based data. …
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Qualaroo Review

8 out of 10
July 31, 2017
Incentivized
Qualaroo is used across our company to survey visitors to our website. It allows us to validate questions, design, and collect valuable …
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Popular Features

View all 16 features
  • Data export (12)
    9.9
    99%
  • Response tracking (12)
    9.2
    92%
  • Survey logic flexibility (12)
    9.2
    92%
  • Survey templates (11)
    9.0
    90%
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $199 per month
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

9.3
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

9.7
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

9.2
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.6
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.8
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

9.4
Avg 8.1
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Product Details

What is Qualaroo?

Qualaroo Video

What is Qualaroo?

Qualaroo Competitors

Qualaroo Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.

Qualaroo starts at $199.

Clicktools and QuestionPro are common alternatives for Qualaroo.

Reviewers rate Custom logo/branding and Data export and Standard reports highest, with a score of 9.9.

The most common users of Qualaroo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(25)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Effective Question Engine: Many users have found that Qualaroo's question engine effectively connects fragmented data points from various customer feedback sources. This feature has been praised by several reviewers for allowing them to focus on the most important questions and prioritize them accordingly.

Capture Additional Information: The ability to capture additional information about respondents, such as UTM data, has been highly appreciated by users. This functionality has helped many reviewers gain deeper insights and make more informed decisions based on the collected data.

Valuable Exportable Raw Data: Users find the exportable, raw data provided by Qualaroo to be valuable for deeper analysis. Several reviewers have mentioned that this feature allows them to extract the necessary information and use it with other CRM tools, enhancing their overall data analysis capabilities.

Limited customization options: Some users have expressed that there is no scope for customizing the code, which restricts their ability to merge surveys with their testing platforms. This limitation has been frustrating for those who require a more tailored approach to their surveys.

Lack of visual variety in themes: Many reviewers have mentioned a desire for more varieties of themes to make surveys and tests visually appealing. The current selection of themes is considered limited and does not cater to diverse design preferences.

Dull interface with limited interactivity: Users find the gray interface dull and wish for a more interactive dashboard for deeper analysis. The lack of interactivity hinders their ability to explore data effectively and limits the overall user experience.

Based on user reviews, here are the three most common recommendations for Qualaroo:

  1. Users have found that Qualaroo effectively handles multiple surveys without adding complexity. They recommend utilizing it for all customer feedback needs and appreciate its ability to capture feedback without requiring an in-house tool. Additionally, users find Qualaroo to be a great option for quick and simple in-product surveys.

  2. Reviewers advise thoroughly researching competitors and fully utilizing Qualaroo's features. By doing so, businesses can gain valuable insights and extract the maximum value from using the product.

  3. Users consider Qualaroo to be a strong tool that delivers great value and insights. They emphasize its effectiveness in capturing feedback and the importance of incorporating it into their feedback strategies.

Overall, users highly recommend Qualaroo for various customer feedback needs. They praise its simplicity, effectiveness, and ability to provide valuable insights. Furthermore, they encourage businesses to thoroughly explore its features and integrate it into their feedback strategies for optimal results.

Attribute Ratings

Reviews

(1-16 of 16)
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January 06, 2022

A perfect market and user research tool

Verified User
Executive in Marketing
Marketing & Advertising Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It helped us to redesign the homepage and product page to address customer fears and expectations. We have successfully designed personalized campaigns for different locations using the insights from Qualaroo surveys to acquire new customers.
December 30, 2021

One of the best tools to collect feedback on design prototypes!

Saurabh Agrahari | TrustRadius Reviewer
Saurabh Agrahari
Digital Marketing Executive
NerdyTurtlez.com (Education Management, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It makes it easy to move from design to development. We collect highly targeted feedback without organizing a meeting to discuss every iteration, saving time and effort. The comments are open-ended and unorganized. But with survey Nudges, we can ask additional questions about design UI/UX.
October 07, 2021

Amazing feedback and analysis tool

Saumya Sharma | TrustRadius Reviewer
Saumya Sharma
Business Development Manager
Web Digital Mantra Pvt. Ltd. (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Qualaroo is an ideal tool to analyze website traffic and also know what visitors like or dislike on your website. But if you want to know exactly what the users are doing then heatmaps or session recording software is a better option. To do that you can integrate such software with Qualaroo to get the best outcome.
October 07, 2021

A very comprehensive survey tool.

Verified User
Project Manager in Information Technology
Computer Software Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Qualaroo is extremely suitable for quick on-site surveys and also data collection projects that are under time constraints. The responses on the brief surveys are much better and can easily produce workable results.
March 19, 2021

More than just an online survey tool

Verified User
Consultant in Marketing
Education Management Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
  • It helped create a feedback management system for the organization to collect, analyze, and maintain internal surveys.
  • It is easy to integrate with our system and provides customization options to brand the surveys. We can make them appear as an integrated part of the website and organization.
  • The AI-based sentiment analysis tool works well in shortening the time to analyze the feedback. It categorizes the responses into various user emotions so we can prioritize the most negative ones to collect actionable insights.
December 22, 2020

Our products & new features get developed faster

Aniket Ubhe | TrustRadius Reviewer
Aniket Ubhe
Digital Marketing Manager
Analah21 (Real Estate, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend

It worked well for us in these scenarios:

  • Collecting and scheduling targeted customers for user testing or product feedback interviews.

  • Asking targeted questions about what specific customers want or need help with achieving, to spark ideas and see if our expectations match what customers tell us.

  • Providing step-by-step guidance to explore hypotheses about what kind of assistance will best help new customers. (When these are successful, they are formally built into the customer experience.)

  • Gathering data to share between groups to help address differences in expectation or opinion.

September 29, 2020

Qualaroo Connects Our Client Success Teams Worldwide Through Insights

Verified User
Manager in Customer Service
Computer Software Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We are expanding fast and don’t want to tie up resources in non-core teams. Qualaroo gathered user feedback that we used while designing our split tests. We increased our conversion rate and that led, automatically, to increased revenues. we chose to launch our customer insights program faster and more cost effectively with Qualaroo. So if others are on the same lookout, they might want to give it a go.

Also, we use Qualaroo to collect information about our clients to gauge how happy they are with a specific feature. We customize these feedback loops around precise actions taken within our web platform so that new clients feel even more delighted with our services. So, if you want to keep your finger on the pulse of your clients, Qualaroo may be the way to go.
August 30, 2020

Does More than Conduct Online Surveys

PB
Prachi Bajaj
Marketing Specialist
SDP Labs (Computer Software, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We feel that Qualaroo Insights is an appropriate customer feedback tool for all kinds of businesses from small scale to large scale. It can let you target the right audience by asking the right questions at just the right time through advanced targeting and actionable user insights.
July 18, 2019

Fantastic tool for gaining valuable insights!

Meredith Walter | TrustRadius Reviewer
Meredith Walter
Web Analyst
Stanley Black & Decker, Inc. (Information Technology and Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Qualaroo is great for onsite surveys that need to capture additional information like UTM data and talk/interact with Google Analytics through events. The team at Qualaroo has also been great to work with as they navigated our corporation's security policies. They were also great at working with us to find a package that suited our needs within our budget.
December 27, 2018

Using Qualaroo to drive customer insights

Nuno Luz | TrustRadius Reviewer
Nuno Luz
Digital Optimisation Manager
TalkTalk (Retail, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Customer service, we use Qualaroo to try to identify what customers need on a specific page or journey if it's not being taken care of. Sales flow, in order to identify pain point on the sales journey. Understand customers appetite for new products and services. Request for feedback about brand and products. Understand customer satisfaction within a specific area of the website.
July 31, 2017

Qualaroo Review

Verified User
Analyst in Marketing
Information Technology and Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Qualaroo is a great resource to ask visitors specific feedback on a redesign, who they are in terms of demographics, or why they are not taking a specific action on a high value page. Qualaroo is probably not best suited for a page, or situation, where you want to limit the amount of interaction your site has with a visitor.
December 31, 2014

Qualaroo: a reliable solution in a fast-changing market

Verified User
Director in Other
Computer Software Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Qualaroo's exit survey feature is probably better-suited to eCommerce sites (which we are not). The two questions I would ask in considering Qualaroo are:

1) How much control do you need over targeting specific "nudges" to specific pages and how complex are the URLs on your site? If you want tight controls, Qualaroo can give you that, but you need to be able to write (potentially) complex regular expressions to get the targeting you need. If you don't need tight controls, there are likely simpler and cheaper options out there.

2) Do you want a solution that integrates seamlessly into existing systems? If your site has a registration wall or a pay wall or you otherwise have access to identifying information about your users, Qualaroo's API makes it easy to know exactly who is responding to your surveys. Again, there are less expensive options out there if you don't need this.
November 18, 2014

Qualaroo provides flexible targeting and a good response rate.

Olga Antonenko Young | TrustRadius Reviewer
Olga Antonenko Young
User Experience Researcher
Optimizely (Research, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Compared to other products, Qualaroo pop-ups are easier to spot. If you want something very unobtrusive, this might not be the product for you. However, I have never heard customers complain about the pop-ups and they receive great response rates.
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