Skip to main content
TrustRadius
Engagor (discontinued)

Engagor (discontinued)

Overview

What is Engagor (discontinued)?

Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in…

Read more
Recent Reviews

Engage with Engagor

8 out of 10
August 24, 2015
Our overall impression is very positive. Engagor has evolved a lot throughout the years and we’re really pleased with the current state of …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Engagor (discontinued)?

Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October 2021.…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://engagor.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

1 person also want pricing

Alternatives Pricing

What is Sprinklr Social?

Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and…

What is Hootsuite?

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid…

Return to navigation

Product Details

What is Engagor (discontinued)?

Engagor is a Social Media Management platform. Its key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting.

Data below provided by the vendor

Engagor is the most comprehensive platform for real-time customer engagement. It provides brands and enterprises with a powerful tool to monitor and analyze their social channels in order to efficiently engage with customers. Engagor monitors millions of sources across the social Web in more than 180 languages to track all relevant conversations about brands, products, competitors and industries. The platform also allows companies to manage social media teams with insight into team performance. Engagor has offices in San Francisco, California and Ghent, Belgium. It has received investments from Hummingbird Ventures, Strike4 and Chronos Financial.


Deployment Type
  • SaaS
Features
  1. Customer Engagement
  2. Powerful Analytics & Insights
  3. Comprehensive Monitoring
Mobile App
  • Yes
Premium Consulting/Integration Services Available?
  • Yes
Is there an Entry-Level Setup Fee?
  • No
Support Options
  • Phone
  • Live Chat
  • Email
  • Forum/Community
  • FAQ/Knowledge base
Pricing Information

https://engagor.com/pricing

Engagor (discontinued) Features

  • Supported: Customer Engagement
  • Supported: Powerful Analytics & Insights
  • Supported: Comprehensive Monitoring

Engagor (discontinued) Video

Better Social Customer Service with CX Social

Engagor (discontinued) Integrations

Engagor (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported LanguagesEnglish

Frequently Asked Questions

Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October 2021. Engagor is no longer available.

Salesforce Marketing Cloud Social Studio (retiring), Sprout Social, and Talkwalker are common alternatives for Engagor (discontinued).

The most common users of Engagor (discontinued) are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(13)

Attribute Ratings

Reviews

(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
Geoffrey Ramon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Although Engagor is mainly being used by the social customer care department, other departments in the organisations also profit from the benefits of it.

The business problems it adresses are:

  • Interact in a organised way on social media platforms.
  • Get insights on conversations and marketing actions.
  • Get insights on performance of the Engagor end-users.
August 24, 2015

Engage with Engagor

Kim Castro | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our overall impression is very positive. Engagor has evolved a lot throughout the years and we’re really pleased with the current state of the software. Engagor actively keeps us up-to-date about their product roadmap. Moreover, we already attended Engagor Day, their well-known user and partner event, to present our case study. We feel like we have a good relationship with the people working for Engagor.
Mathieu Pereira | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
There’s one person responsible for each online shop. Although managing the three Swiss languages (French, Italian, and German) can be quite tricky, we organize the multi-language incoming messages effortlessly by sorting them under separate Smart Folders. By creating a separate Smart Folder for each shop, we structure the way we reply to all incoming mentions and delegate responsibilities. By centralizing all aspects of social media management in Engagor, we are able to dedicate time and attention to each individual interaction and provide all customers with a smooth and very reactive reply.
Guy Sablon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our corporate communications [department0 uses Engagor to monitor all digital media and as an early warning system for potential crisis. Meanwhile the customer care department uses it to respond to customers' questions through our social media channels. The social media team also uses the insights to make reports.
August 11, 2015

Quick Engagor review

Péter Sörös | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Engagor is mainly used by the social media and the customer service departments, collaboratively. However, we have internally organized events for introducing Engagor to other colleagues and stakeholders as well, who are not necessarily familiar with SMM tools.

The most important benefit of using it is that we can always be aware of every brand-related social\web mention, and we can also handle our followers' comments from a singular platform. We can also follow the press, and forums too, gathering useful insights for our company.
Roberto Rius Quirós | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
As an agency, we use engagor to provide the best support in ORM for our clients.

Engagor is key for us to plan our future communications by having a micro-level knowledge of our clients' markets based on topics we create and optimize to gather the most relevant data.
Manuel Zafra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Right now, Engagor is used exclusively by the Social Media Team and the Customer Support Center. No Marketing, Communications or Advertising departments are implied in its use. We are 100% focused on customer care and we definitely offer the best customer care through social media channels of the country (Spain). We have created a three-levels pyramidal structure to attend the more than 5000 messages we receive per week through Twitter, Facebook and Google+.
Score 8 out of 10
Vetted Review
Verified User
We currently use Engagor for two main purposes - social media customer care for a UK-based travel firm, and global social media monitoring and reporting for a travel group with over 40 brands operating throughout Europe. Consequently a number of different individuals within Chapel Digital Group use Engagor for different reasons - often there are up to 6 people using the site with our account at any given time. The software allows us to deal with multiple brand accounts from one platform in real-time and without having to worry about multiple logins.
Score 6 out of 10
Vetted Review
Verified User
My company uses Engagor as a general Internet listening and monitoring tool for its brands, which run from local nonprofits to The Coca-Cola Company properties. We use Engagor on a daily basis to tag/categorize mentions of our brands, with particular emphasis on sentiment analysis as well as indirect mentions of each brand. Only my department -- the Content Department at our advertising agency -- actively uses Engagor on a daily basis, but the listening and analytics aspect of the platform is used to present our agency capabilities across consumer categories. We also use Engagor as our primary source for reporting metrics about our brands to our clients on a monthly and annual basis.
Return to navigation