Qualtrics XM Discover

Qualtrics XM Discover
Formerly Clarabridge Studio

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Score 7.3 out of 100
Qualtrics XM Discover

Overview

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Pricing

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What is Qualtrics XM Discover?

Qualtrics XM Discover (formerly Clarabridge Studio) helps users understand how customers and employees feel about a company without having to ask. XM Discover combs through every platform to understand how people feel about the brand.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Qualtrics XM Discover?

Qualtrics XM Discover (formerly Clarabridge Studio) helps users understand how customers and employees feel about a company without having to ask. XM Discover combs through every platform to understand how people feel about the brand.

Qualtrics XM Discover Integrations

Qualtrics XM Discover Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (9)

Reviews

(1-3 of 3)
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Score 5 out of 10
Vetted Review
Verified User
Review Source
We used Clarabridge for over 4 years. We used it for our Social Media sites and interacting with our consumers. We handled Facebook, IG and Twitter from CXS.
We stopped using it August 2020 when we converted to another system. We found that CXS didn't handle what we needed it to handle. That included DMs on IG, The program constantly crashing and not being reliable and no real assistance figuring out why we continued to get into Facebook Jail.
Brandon Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are one of their only ones using it for internal HR uses.

Currently, Clarabridge is being used by Talent and Culture (HR) to assess mainly exit interviews but also to look into survey results. In use for exits, we are trying to analyze anything and everything from why employees are leaving to legal issues, etc. In survey analysis of current employees, we take the data and want to hear the voice of employees in order to truly get a strong understanding of things they like and do not like.
Gino Abbate III, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives.