Clarabridge is a wonderful program for companies starting out!
We used Clarabridge for over 4 years. We used it for our Social Media sites and interacting with our consumers. We handled Facebook, IG …
Qualtrics XM Discover
Qualtrics XM Discover
Overview
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What is Qualtrics XM Discover?
Qualtrics XM Discover (formerly Clarabridge Studio) helps users understand how customers and employees feel about a company without having to ask. XM Discover combs through every platform to understand how people feel about the brand.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Qualtrics XM Discover?
Qualtrics XM Discover (formerly Clarabridge Studio) helps users understand how customers and employees feel about a company without having to ask. XM Discover combs through every platform to understand how people feel about the brand.
Qualtrics XM Discover Integrations
Qualtrics XM Discover Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
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Reviews
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- Organization
- User Friendly for Support
- Ease of Reporting
- Constant problems with being locked out of our Facebook account.
- Responses not attaching to individual threads
- No IG support
- No IG DMs
- Twitter Support lacking
December 07, 2017
Clarabridge: Listening to What is being said
- Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
- Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
- Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.
- Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
May 23, 2016
Clarabridge - A Must Have for Big Brands
- Voice to text functionality is extremely accurate.
- Alert system for trending topics is very helpful.
- The natural language processor is easy to tune to brand specific nuances.
- User interface could be more intuitive.