Qualtrics Reviews

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Score 8.0 out of 100

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Kristyn Cole profile photo
Score 9 out of 10
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We usually just use Qualtrics on a company wide basis. Sometimes if it's a smaller group of people within, someone will set up a Survey Monkey survey. Both work well, Survey Monkey is free and you don't need the company credentials so that is helpful when not doing something that is important such as company wide surveys. We use Survey Monkey for voting on fun things - like best costume.
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Jared Hansen profile photo
Score 10 out of 10
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Survey Monkey is the only competitor I am aware of for Qualtrics. While Survey Monkey also offers a free account, its options are vastly inferior to Qualtrics and the interface is riddled with ads. If you are in need of a Qualtrics account, it is worth looking into a business account from your institution or company, because these accounts are incredible and more robust. They are worth it, especially when compared to Survey Monkey.
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Stephanie Brown profile photo
Score 10 out of 10
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None of the other options that I have tried were as customizable as Qualtrics both in question types and display modes. Qualtrics provides much more data analytics options and more variety for export options. Qualtrics also looks and feels professional - many of the other options look like they are free websites that would not be able to stand up to confidentiality or anonymity standards.
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Jenna Montgomery profile photo
Score 9 out of 10
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In the past, I have found SurveyMonkey to be appropriate for simple surveys to gather information back quickly. However, Qualtrics provides a whole new level of detail and analytics to surveys that SurveyMonkey just cannot match. We spend a lot of time developing surveys to gather feedback, so our organization feels like we need a tool that can truly capture the details and nuances that we aspire to in our surveys.
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Score 8 out of 10
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Qualtrics is better because the design is more professional. It has so much more in-depth analysis of responses. Qualtrics is compatible with SPSS while Google Forms isn't. Qualtrics adds a degree of sophistication that its competitors do not have. Qualtrics allows for previews on various devices such as tablets, mobile, and computers.
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October 24, 2019

Qualtrics Review

Score 10 out of 10
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SurveyMonkey was okay but Qualtrics was so much more powerful in almost every way. Programming complicated survey flows in SurveyMonkey was difficult and limited but with Qualtrics, it's so easy that it no longer feels complicated. Qualtrics also uses ExpertReview to help with survey methodology so even those with a basic understanding of survey methodology can do well with it.
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Joshua Melder profile photo
Score 9 out of 10
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Qualtrics is one of the most user-friendly survey tools in the market. Our team often looks to Qualtrics as the gold standard for template creation and sharing. Furthermore, the customization options within the platform enable your business - or specific business team to create content that feels unique and personalized for your target audience. Overall, the experience that Qualtrics offers is incredible and fosters both collaboration and learning among creators and respondents alike. I would personally recommend the platform to any enterprise considering the investment.
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Amy Pearce profile photo
Score 9 out of 10
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Qualtrics is better for those wanting a more complex system that can handle larger/more complex surveys and do more on the analysis (both quantitative and qualitative) side.
Survey monkey is a great tool for a cheap cost which our other departments use a lot, but for our research needs, we needed Qualtrics.
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Robert Muenchen profile photo
Score 1 out of 10
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QuestionPro and Qualtrics are very similar powerful products, perhaps because the QuestionPro founders split off from Qualtrics. Both have feature sets that are slightly better than SurveyGizmo and much more extensive than SurveyMonkey. Only REDCap has significantly more power, including longitudinal surveys and full database features that none of the others have. REDCap is also free, but it's also quite a bit harder to use than any of the others. Still, compared to how hard things like SAS or MATLAB are, REDCap is trivially easy. Survey creators just expect the products to be easy.
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Katharine Mason profile photo
Score 10 out of 10
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The Campus Lab product was also great. I actually preferred it for campus use as they had a much better support for people who did not have a background in survey construction. That would have been great for faculty. But as someone trained in survey research, I found both products were great. Flashlight was great for the time it was introduced. Survey instruments have greatly improved in the last twenty years. Survey Monkey was ok for the cheap price, but Qualtrics can do so much more.
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Ilna Colemere profile photo
September 10, 2018

Data at a glance!

Score 10 out of 10
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Qulatrics has different tools for survey design and data collection. Qualtrics was adopted by our University.
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khalid Abdel-Rahman profile photo
Score 10 out of 10
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  • Better than QuestionPro because it is more user friendly in creating the EDM's for the email distribution & 24/7 help desk is not available for QuestionPro.
  • Better than Medallia & SurveyMonkey because it has more analytics capabilities & more question types.
  • Better than Confirmit because the vocalize dashboard is stronger and capable of weighting the data.
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September 27, 2018

Simple and Sophisticated

Score 10 out of 10
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Qualtrics fits nicely in the budget and is very user-friendly. Their online community answers most of the questions you would have and their live tech support fills in the rest nicely. The platform is sophisticated but intuitive.
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Corinne Gibson profile photo
Score 9 out of 10
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Survey Monkey does not have the advanced capabilities that Qualtrics does. Being able to tailor your survey to specific individuals using the skip and display logic is simple, yet innovative. You can also manage the survey from the same platform that it was created and sent. Being able to manage everything from creation to distribution in one program makes the survey process simple and more effective. You simply cannot do this in a program like Survey Monkey.
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Feature Scorecard Summary

Survey templates (101)
8.6
Themes (102)
8.3
Custom logo/branding (100)
8.9
Changes to live survey (103)
8.4
Question design help (109)
8.3
Multiple question types (117)
8.8
Survey logic flexibility (117)
7.6
Response tracking (114)
8.8
Data export (114)
8.7
Standard reports (108)
8.0
Custom reports (98)
8.1
Analytics (103)
8.0
Access controls (100)
9.0
Compliance (88)
8.6
Vendor-offered crowdsourcing (49)
9.0
Respondent restrictions (77)
8.3

About Qualtrics

Qualtrics offers a survey platform for actionable customer, market, and employee insights.

The software allows companies to collect and analyze data, with the goal of gathering insights that drive better decision-making and better customer experiences. Use cases include market research, voice of the customer programs, or employee engagement.

Customers include Nike, Netflix, American Airlines, American Express, Marriott, Microsoft, GE, P&G, Nasdaq, Ferrari, Porsche, Tesla, Boeing, Royal Caribbean, Stanford, Harvard, and MIT. The vendor says the product offers its customers speed, power, agility, ease of use, and value.

Qualtrics is backed by three venture capital firms: Sequoia Capital, Accel Partners, and Insight Venture Partners. The company has 3,000 employees, 10,000+ clients, and millions of users.

Qualtrics Features

Has featureCustomer Experience Management
Has featureCustomer and Market Research
Has featureEmployee Insights
Has featureDigital Experience Management

Qualtrics Screenshots

Qualtrics Integrations

Qualtrics Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Qualtrics Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
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Video Tutorials / Webinar

Qualtrics Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone