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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. …
Starting at $1,500 per user/per year
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
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Research Core 1
1,500
Cloud
per user/per year
Entry-level set up fee?
- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Qualtrics Features
- Supported: Customer Experience Management
- Supported: Customer and Market Research
- Supported: Employee Insights
- Supported: Digital Experience Management
Qualtrics Screenshots
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See more Qualtrics Customer Stories: https://www.qualtrics.com/customers/
Yamaha makes one-quarter of the instruments used by musicians worldwide. To make sure their product experiences are perfect, Yamaha uses Qualtrics Experience Management to run hundreds of quick-turn fee...
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Qualtrics Competitors
Qualtrics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Reviewers rate Usability highest, with a score of 3.9.
The most common users of Qualtrics are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. Users such as HR departments utilize the software to conduct satisfaction surveys and employee recognition programs. The learning and development departments rely on Qualtrics for training needs assessment and post-conference/training satisfaction surveys. In the academic field, Qualtrics is highly regarded by universities for program evaluation, custom research surveys, language acquisition research, and data collection. It is also commonly used by professors for market research, product evaluation, and academic research. Additionally, Qualtrics is employed in healthcare settings to implement surveys and address communication needs.
Qualtrics Site Intercept is a valuable tool for organizations looking to gather feedback from customers and website users. It allows businesses to interact with website visitors and obtain feedback on new product features and media channels. This feature has been particularly useful for marketing departments in studying digital marketing campaigns, as well as advertising and public relations students who utilize it for research studies. Moreover, Qualtrics has been utilized by businesses in the gaming and hospitality industries to conduct surveys and identify trends.
Overall, Qualtrics offers a versatile platform that helps organizations of all sizes gather insights, improve customer service, conduct market research, streamline processes, and make data-driven decisions. Its user-friendly design, customization tools, scalability, robustness, and exceptional support have made it a popular choice among users in diverse fields.
Friendly and Knowledgeable Customer Support: Users have consistently praised the customer support provided by Qualtrics, with many stating that the support team is friendly, helpful, and knowledgeable. Numerous reviewers appreciate that the support team is always eager to assist and follows up on inquiries.
Intuitive Interface for Surveys: Reviewers highlight the intuitive and easy-to-learn interface of Qualtrics. They mention that the tool can be used for both simple and complex surveys, accommodating varying components. The ability to customize the look and feel of surveys is also highlighted, as it allows for brand promotion.
Variety of Item Types for Surveys: Many users appreciate the variety of item types offered by Qualtrics, which allows them to ask both informative and fun questions in the same survey. The reminders feature also helps users stay organized and target specific individuals who haven't completed a survey.
Confusing User Interface: Several users have found the user interface in Qualtrics to be confusing, leading to a less-than-optimal user experience. They have expressed the need for improvements to make it more intuitive and easier to navigate.
Difficulties with Branching Implementation: Some users have mentioned that implementing branching in surveys is not visually intuitive and can be challenging. They have suggested adjustments to make this feature more user-friendly and easier to understand.
Limited Customization Options: Users have desired more flexibility in customizing the look and feel of their surveys without relying on CSS. They have expressed the need for additional design tools to better customize the respondent survey experience according to their preferences.
Users have provided valuable recommendations for using Qualtrics based on their experiences:
Consider your specific goals and use cases, asking so what questions to ensure that the software aligns with your objectives.
Start with the basics by playing around with the different types of survey questions and responses in Qualtrics before creating a survey. This allows users to familiarize themselves with all the available options and make informed choices.
Make use of online resources and tutorials, such as those available on YouTube, to fully grasp the capabilities of Qualtrics and learn hidden tips and tricks. This can help users get the most out of the software and enhance their surveying skills.
Overall, users find Qualtrics to be a valuable tool for surveying, but emphasize the importance of understanding its functionalities and customizing its usage according to specific needs.
Attribute Ratings
Reviews
(1-25 of 132)Companies can't remove reviews or game the system. Here's why
April 29, 2023
The best survey software available
Qualtrics is more intuitive than other software systems that I've used and their customer service is phenomenal. We've contacted them on many occasions in the past for help with our survey features to create a more advanced or personal experience and they've always been able to help. There is also quite a bit of information available on their website in Q&A formats that makes it easy to find what you're looking for and keep going.
April 26, 2023
Qualtrics is a black hole. Stay away.
Score 1 out of 10
Vetted Review
Verified User
1. QuestionPro
2. survature
3. surveymonkey
4. Qualtrics
We originally went with Qualtrics because if it’s positive reputation, our experience working with the platform and other providers, and the presence of APIs. However, the experience has been hellish. They cannot do what they promised, are ambivalent or worse about your situation, worked very little throughout the course of a week, and are going to pass you around from person to person whenever you have an issue. This company will lure you in with snazzy graphics and decent analytics, but when you need them they will not be there for you.
2. survature
3. surveymonkey
4. Qualtrics
We originally went with Qualtrics because if it’s positive reputation, our experience working with the platform and other providers, and the presence of APIs. However, the experience has been hellish. They cannot do what they promised, are ambivalent or worse about your situation, worked very little throughout the course of a week, and are going to pass you around from person to person whenever you have an issue. This company will lure you in with snazzy graphics and decent analytics, but when you need them they will not be there for you.
If you want to super high-quality, go with Survature. It’s expensive but worth it. QP is also a good option, and their customer service is exceptional.
May 03, 2022
Qualtrics is a decent tool for survey creation
Score 7 out of 10
Vetted Review
Verified User
- UserTesting, Alchemer (formerly SurveyGizmo) and SurveyMonkey
My institution at the time was using the free version of Qualtrics. We use UserTesting at work currently since we have licenses paid for. Qualtrics isn't bad at with the institution level of license but it could be better. Overall, the interface is not as exciting or eye catching but it does the job.
The only other similar products I have used are Survey Monkey and the Cvent survey function. But those are basic survey functions - so beyond the league of Qualtrics CoreXM that you cannot compare at all. In all honesty I have not used anything else that I can directly compare to Qualtrics CoreXM.
Qualtrics CoreXM has enterprise-level security, compliance, and data management capabilities, allowing us to ensure that the most sensitive data is safe, reliable, and error-free, providing an excellent experience and delivering excellent results.
June 08, 2021
Qualtrics CoreXM is Awesome!
Qualtrics CoreXM is the only product of its kind I have used. I was not with SelectHealth at the time the application was chosen. I wasn't in a similar role in previous jobs, so I'm not familiar with competing applications like Question Mark, Survey Gyzmo, Survey Monkey, Red Cap, etc., but I have heard from those who have used those other programs, that Qualtrics CoreXM is superior in functionality, customization, and reporting.
May 27, 2021
Qualtrics is Great!
]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
May 07, 2021
Great survey platform!
Score 8 out of 10
Vetted Review
Verified User
- SurveyMonkey and Google Surveys
Significantly better than the ones I've previously used. We've evaluated several but I've personally used SurveyMonkey and Google Surveys. There are some that do stack up against Qualtrics but don't know to what extent.
April 01, 2021
Qualtrics is the Queen of Questions
Score 10 out of 10
Vetted Review
Verified User
Survey Monkey does not have the advanced capabilities that Qualtrics does. Being able to tailor your survey to specific individuals using the skip and display logic is simple, yet innovative. You can also manage the survey from the same platform that it was created and sent. Being able to manage everything from creation to distribution in one program makes the survey process simple and more effective. You simply cannot do this in a program like Survey Monkey.
January 23, 2020
Great tool for administering surveys
Qualtrics certainly has more types of items available than other survey tools that I have used.
January 22, 2020
Qualtrics for Employee Retention
We usually just use Qualtrics on a company wide basis. Sometimes if it's a smaller group of people within, someone will set up a Survey Monkey survey. Both work well, Survey Monkey is free and you don't need the company credentials so that is helpful when not doing something that is important such as company wide surveys. We use Survey Monkey for voting on fun things - like best costume.
January 18, 2020
Quick and Clean Surveys with Large Datasets
Qualtrics has many more features and customizability when compared to SurveyMonkey.
January 16, 2020
Qualtrics will help manage your customer satisfaction!
Survey Monkey is the only competitor I am aware of for Qualtrics. While Survey Monkey also offers a free account, its options are vastly inferior to Qualtrics and the interface is riddled with ads. If you are in need of a Qualtrics account, it is worth looking into a business account from your institution or company, because these accounts are incredible and more robust. They are worth it, especially when compared to Survey Monkey.
December 11, 2019
Qualtrics use at a University
None of the other options that I have tried were as customizable as Qualtrics both in question types and display modes. Qualtrics provides much more data analytics options and more variety for export options. Qualtrics also looks and feels professional - many of the other options look like they are free websites that would not be able to stand up to confidentiality or anonymity standards.
December 09, 2019
For Detailed Surveys Choose Qualtrics
In the past, I have found SurveyMonkey to be appropriate for simple surveys to gather information back quickly. However, Qualtrics provides a whole new level of detail and analytics to surveys that SurveyMonkey just cannot match. We spend a lot of time developing surveys to gather feedback, so our organization feels like we need a tool that can truly capture the details and nuances that we aspire to in our surveys.
October 31, 2019
Quality Qualitative Queries
Qualtrics is better because the design is more professional. It has so much more in-depth analysis of responses. Qualtrics is compatible with SPSS while Google Forms isn't. Qualtrics adds a degree of sophistication that its competitors do not have. Qualtrics allows for previews on various devices such as tablets, mobile, and computers.
October 30, 2019
Good for gathering preference data
Qualtrics is the preferred system for the institution, so I prefer using it to Google Forms. Also, I have fewer privacy concerns with Qualtics than I would with Google Forms.
October 25, 2019
Qualtrics Review
SurveyMonkey was okay but Qualtrics was so much more powerful in almost every way. Programming complicated survey flows in SurveyMonkey was difficult and limited but with Qualtrics, it's so easy that it no longer feels complicated. Qualtrics also uses ExpertReview to help with survey methodology so even those with a basic understanding of survey methodology can do well with it.
Qualtrics is one of the most user-friendly survey tools in the market. Our team often looks to Qualtrics as the gold standard for template creation and sharing. Furthermore, the customization options within the platform enable your business - or specific business team to create content that feels unique and personalized for your target audience. Overall, the experience that Qualtrics offers is incredible and fosters both collaboration and learning among creators and respondents alike. I would personally recommend the platform to any enterprise considering the investment.
March 27, 2019
Stellar System
Score 10 out of 10
Vetted Review
Verified User
No comparison. Qualtrics is a full-blown toolset.
Score 9 out of 10
Vetted Review
Verified User
Qualtrics is better for those wanting a more complex system that can handle larger/more complex surveys and do more on the analysis (both quantitative and qualitative) side.
Survey monkey is a great tool for a cheap cost which our other departments use a lot, but for our research needs, we needed Qualtrics.
Survey monkey is a great tool for a cheap cost which our other departments use a lot, but for our research needs, we needed Qualtrics.
March 03, 2019
Powerful, But The Price May Double
Score 1 out of 10
Vetted Review
Verified User
QuestionPro and Qualtrics are very similar powerful products, perhaps because the QuestionPro founders split off from Qualtrics. Both have feature sets that are slightly better than SurveyGizmo and much more extensive than SurveyMonkey. Only REDCap has significantly more power, including longitudinal surveys and full database features that none of the others have. REDCap is also free, but it's also quite a bit harder to use than any of the others. Still, compared to how hard things like SAS or MATLAB are, REDCap is trivially easy. Survey creators just expect the products to be easy.
November 23, 2018
Qualtrics and it's Tricks
I like Qualtrics better because it has skip logic and is more professional looking
November 12, 2018
Survey tool that meets any need
Score 10 out of 10
Vetted Review
Verified User
Like the total package better with Qualtrics.
November 09, 2018
Qualtrics is a great survey software
Score 10 out of 10
Vetted Review
Verified User
The Campus Lab product was also great. I actually preferred it for campus use as they had a much better support for people who did not have a background in survey construction. That would have been great for faculty. But as someone trained in survey research, I found both products were great. Flashlight was great for the time it was introduced. Survey instruments have greatly improved in the last twenty years. Survey Monkey was ok for the cheap price, but Qualtrics can do so much more.