Qualtrics

Qualtrics

About TrustRadius Scoring
Score 8.5 out of 100
Qualtrics CoreXM

Overview

Recent Reviews

Qualtrics is great

9 out of 10
June 03, 2021
The platform is being used mainly for marketing research but most recently other departments are using for scorecard on their vendors they …
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Qualtrics is Great!

10 out of 10
May 27, 2021
We use [Qualtrics] CoreXM for ad hoc research, as well as anything we want our customers to get back to us on (maturity model assessments)
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Great survey platform!

8 out of 10
May 07, 2021
It is currently being used by a department and as a step in getting the data we need for quantitative analysis. We use it to implement …
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Awards

TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019
TrustRadius Award Top Rated 2018

Popular Features

View all 16 features

Multiple question types (125)

9.3
93%

Response tracking (122)

8.8
88%

Data export (122)

8.8
88%

Survey logic flexibility (125)

8.6
86%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Research Core 1

1,500

Cloud
per user/per year

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Survey Format & Appearance

8.4
84%

Survey Content

9.0
90%

Survey Logic

8.6
86%

Survey Reporting & Analytics

8.5
85%

Survey Administration & Security

9.0
90%

Survey Distribution

8.5
85%

Product Details

What is Qualtrics?

Qualtrics CoreXM offers a survey platform for actionable customer, market, and employee insights.

The software allows companies to collect and analyze data, with the goal of gathering insights that drive better decision-making and better customer experiences. Use cases include market research, voice of the customer programs, or employee engagement.

Customers include Nike, Netflix, American Airlines, American Express, Marriott, Microsoft, GE, P&G, Nasdaq, Ferrari, Porsche, Tesla, Boeing, Royal Caribbean, Stanford, Harvard, and MIT. The vendor says the product offers its customers speed, power, agility, ease of use, and value.

The Qualtrics platform underwent a rebrand and came to be known as Qualtrics CoreXM.

Qualtrics is backed by three venture capital firms: Sequoia Capital, Accel Partners, and Insight Venture Partners. The company has 3,000 employees, 10,000+ clients, and millions of users.

Qualtrics Features

  • Supported: Customer Experience Management
  • Supported: Customer and Market Research
  • Supported: Employee Insights
  • Supported: Digital Experience Management

Qualtrics Screenshots

Qualtrics Integrations

Qualtrics Competitors

Qualtrics Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Comparisons

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Frequently Asked Questions

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Qualtrics's best feature?

Reviewers rate Changes to live survey highest, with a score of 9.4.

Who uses Qualtrics?

The most common users of Qualtrics are from Enterprises (1,001+ employees) and the Higher Education industry.

Reviews

(1-25 of 131)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
My institution at the time was using the free version of Qualtrics. We use UserTesting at work currently since we have licenses paid for. Qualtrics isn't bad at with the institution level of license but it could be better. Overall, the interface is not as exciting or eye catching but it does the job.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The only other similar products I have used are Survey Monkey and the Cvent survey function. But those are basic survey functions - so beyond the league of Qualtrics CoreXM that you cannot compare at all. In all honesty I have not used anything else that I can directly compare to Qualtrics CoreXM.
Korey Migdal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Qualtrics CoreXM has enterprise-level security, compliance, and data management capabilities, allowing us to ensure that the most sensitive data is safe, reliable, and error-free, providing an excellent experience and delivering excellent results.
Kevin Bone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Qualtrics CoreXM is the only product of its kind I have used. I was not with SelectHealth at the time the application was chosen. I wasn't in a similar role in previous jobs, so I'm not familiar with competing applications like Question Mark, Survey Gyzmo, Survey Monkey, Red Cap, etc., but I have heard from those who have used those other programs, that Qualtrics CoreXM is superior in functionality, customization, and reporting.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is more intuitive than other software systems that I've used and their customer service is phenomenal. We've contacted them on many occasions in the past for help with our survey features to create a more advanced or personal experience and they've always been able to help. There is also quite a bit of information available on their website in Q&A formats that makes it easy to find what you're looking for and keep going.
Luke Ferrel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Corinne Gibson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Survey Monkey does not have the advanced capabilities that Qualtrics does. Being able to tailor your survey to specific individuals using the skip and display logic is simple, yet innovative. You can also manage the survey from the same platform that it was created and sent. Being able to manage everything from creation to distribution in one program makes the survey process simple and more effective. You simply cannot do this in a program like Survey Monkey.
Kristyn Cole | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We usually just use Qualtrics on a company wide basis. Sometimes if it's a smaller group of people within, someone will set up a Survey Monkey survey. Both work well, Survey Monkey is free and you don't need the company credentials so that is helpful when not doing something that is important such as company wide surveys. We use Survey Monkey for voting on fun things - like best costume.
Jared Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Survey Monkey is the only competitor I am aware of for Qualtrics. While Survey Monkey also offers a free account, its options are vastly inferior to Qualtrics and the interface is riddled with ads. If you are in need of a Qualtrics account, it is worth looking into a business account from your institution or company, because these accounts are incredible and more robust. They are worth it, especially when compared to Survey Monkey.
Stephanie Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
None of the other options that I have tried were as customizable as Qualtrics both in question types and display modes. Qualtrics provides much more data analytics options and more variety for export options. Qualtrics also looks and feels professional - many of the other options look like they are free websites that would not be able to stand up to confidentiality or anonymity standards.
Jenna Montgomery | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In the past, I have found SurveyMonkey to be appropriate for simple surveys to gather information back quickly. However, Qualtrics provides a whole new level of detail and analytics to surveys that SurveyMonkey just cannot match. We spend a lot of time developing surveys to gather feedback, so our organization feels like we need a tool that can truly capture the details and nuances that we aspire to in our surveys.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is better because the design is more professional. It has so much more in-depth analysis of responses. Qualtrics is compatible with SPSS while Google Forms isn't. Qualtrics adds a degree of sophistication that its competitors do not have. Qualtrics allows for previews on various devices such as tablets, mobile, and computers.
October 25, 2019

Qualtrics Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey was okay but Qualtrics was so much more powerful in almost every way. Programming complicated survey flows in SurveyMonkey was difficult and limited but with Qualtrics, it's so easy that it no longer feels complicated. Qualtrics also uses ExpertReview to help with survey methodology so even those with a basic understanding of survey methodology can do well with it.
Joshua Melder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is one of the most user-friendly survey tools in the market. Our team often looks to Qualtrics as the gold standard for template creation and sharing. Furthermore, the customization options within the platform enable your business - or specific business team to create content that feels unique and personalized for your target audience. Overall, the experience that Qualtrics offers is incredible and fosters both collaboration and learning among creators and respondents alike. I would personally recommend the platform to any enterprise considering the investment.
Amy Pearce | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is better for those wanting a more complex system that can handle larger/more complex surveys and do more on the analysis (both quantitative and qualitative) side.
Survey monkey is a great tool for a cheap cost which our other departments use a lot, but for our research needs, we needed Qualtrics.
Robert Muenchen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
QuestionPro and Qualtrics are very similar powerful products, perhaps because the QuestionPro founders split off from Qualtrics. Both have feature sets that are slightly better than SurveyGizmo and much more extensive than SurveyMonkey. Only REDCap has significantly more power, including longitudinal surveys and full database features that none of the others have. REDCap is also free, but it's also quite a bit harder to use than any of the others. Still, compared to how hard things like SAS or MATLAB are, REDCap is trivially easy. Survey creators just expect the products to be easy.
Katharine Mason | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The Campus Lab product was also great. I actually preferred it for campus use as they had a much better support for people who did not have a background in survey construction. That would have been great for faculty. But as someone trained in survey research, I found both products were great. Flashlight was great for the time it was introduced. Survey instruments have greatly improved in the last twenty years. Survey Monkey was ok for the cheap price, but Qualtrics can do so much more.