Qualtrics Reviews

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323 Ratings
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Score 8.6 out of 100

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July 21, 2016
Erika Meeske | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Difficult Tasks

  • It took me a day or so to learn how to program the survey flow. Once I learned the basics it opened up a whole new level of survey programming that I had previously not even considered.
  • Learning about the various survey questions was interesting but not cumbersome. It allowed me to think about how I want the data reported which in turn improved the quality of my survey.
  • It has inspired me to learn coding which I have not found to be easy. At least not yet.
Read Erika Meeske's full review

Feature Scorecard Summary

Survey templates (109)
Themes (111)
Custom logo/branding (109)
Changes to live survey (111)
Question design help (117)
Multiple question types (126)
Survey logic flexibility (126)
Response tracking (124)
Data export (124)
Standard reports (116)
Custom reports (105)
Analytics (110)
Access controls (109)
Compliance (96)
Vendor-offered crowdsourcing (56)
Respondent restrictions (85)

What is Qualtrics?

Qualtrics CoreXM offers a survey platform for actionable customer, market, and employee insights.

The software allows companies to collect and analyze data, with the goal of gathering insights that drive better decision-making and better customer experiences. Use cases include market research, voice of the customer programs, or employee engagement.

Customers include Nike, Netflix, American Airlines, American Express, Marriott, Microsoft, GE, P&G, Nasdaq, Ferrari, Porsche, Tesla, Boeing, Royal Caribbean, Stanford, Harvard, and MIT. The vendor says the product offers its customers speed, power, agility, ease of use, and value.

The Qualtrics platform underwent a rebrand and came to be known as Qualtrics CoreXM.

Qualtrics is backed by three venture capital firms: Sequoia Capital, Accel Partners, and Insight Venture Partners. The company has 3,000 employees, 10,000+ clients, and millions of users.

Qualtrics Features

Has featureCustomer Experience Management
Has featureCustomer and Market Research
Has featureEmployee Insights
Has featureDigital Experience Management

Qualtrics Screenshots

Qualtrics Integrations

Qualtrics Competitors

Qualtrics Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Research Core 11,500per user/per year

Qualtrics Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Qualtrics Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone

Frequently Asked Questions

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Qualtrics's best feature?

Reviewers rate Changes to live survey and Multiple question types highest, with a score of 9.

Who uses Qualtrics?

The most common users of Qualtrics are from Enterprises and the Higher Education industry.