Qualtrics

Qualtrics

Score 7.6 out of 10
Qualtrics CoreXM

Overview

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess...
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Recent Reviews

Qualtrics CoreXM Review

2 out of 10
January 07, 2023
In my opinion, based on an IT view, Qualtrics CoreXM provide a horrible experience. In my opinion the whole API should not exist. In my …
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Verified User
Engineer

Qualtrics is great

9 out of 10
June 03, 2021
The platform is being used mainly for marketing research but most recently other departments are using for scorecard on their vendors they …
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Verified User
Analyst

Great survey platform!

8 out of 10
May 07, 2021
It is currently being used by a department and as a step in getting the data we need for quantitative analysis. We use it to implement …
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Verified User
Employee
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Response tracking (123)
    6.8
    68%
  • Multiple question types (125)
    6.6
    66%
  • Data export (123)
    6.6
    66%
  • Survey logic flexibility (126)
    4.5
    45%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Research Core 1

1,500

Cloud
per user/per year

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

6.5Avg 7.6

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

6.4Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

4.5Avg 8.1

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

6.6Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

4.9Avg 8.2

Survey Distribution

Features related to the distribution of surveys.

4.3Avg 7.9
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Product Details

What is Qualtrics?

Qualtrics CoreXM offers a survey platform for actionable customer, market, and employee insights.

The software allows companies to collect and analyze data, with the goal of gathering insights that drive better decision-making and better customer experiences. Use cases include market research, voice of the customer programs, or employee engagement.

Customers include Nike, Netflix, American Airlines, American Express, Marriott, Microsoft, GE, P&G, Nasdaq, Ferrari, Porsche, Tesla, Boeing, Royal Caribbean, Stanford, Harvard, and MIT. The vendor says the product offers its customers speed, power, agility, ease of use, and value.

The Qualtrics platform underwent a rebrand and came to be known as Qualtrics CoreXM.

Qualtrics is backed by three venture capital firms: Sequoia Capital, Accel Partners, and Insight Venture Partners. The company has 3,000 employees, 10,000+ clients, and millions of users.

Qualtrics Features

  • Supported: Customer Experience Management
  • Supported: Customer and Market Research
  • Supported: Employee Insights
  • Supported: Digital Experience Management

Qualtrics Screenshots

Screenshot of

Qualtrics Video

See more Qualtrics Customer Stories: https://www.qualtrics.com/customers/ Yamaha makes one-quarter of the instruments used by musicians worldwide. To make sure their product experiences are perfect, Yamaha uses Qualtrics Experience Management to run hundreds of quick-turn fee...
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Qualtrics Integrations

Qualtrics Competitors

Qualtrics Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

MaritzCX, Clicktools, and SurveyMonkey are common alternatives for Qualtrics.

Reviewers rate Themes highest, with a score of 7.4.

The most common users of Qualtrics are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (366)

Attribute Ratings

Reviews

(1-25 of 41)
Popular Filters
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March 18, 2015

Great functionality and ease of use at a reasonable price

Ben Lawder | TrustRadius Reviewer
Ben Lawder
Vice President | Market Insights
ADP (Human Resources, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
March 10, 2015

Academic use of qualtrics

Tim Jaconette | TrustRadius Reviewer
Tim Jaconette
Senior Researcher - Mobile Apps, Economics Department
Stanford University (Higher Education, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
I think we would have to stop our current project if we did not have access to this software. We use it everyday and could not manage our team without it. It works well for us. I also think it is great to be able to download our current results in the software.
February 25, 2015

Ensuring a quality survey experience via Qualtrics

Chris Higgins | TrustRadius Reviewer
Chris Higgins
Director, Learning Technologies and Environments
University of Maryland (Higher Education, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
At this time Qualtrics is meeting our needs. We have very positive feedback from our users. The support from the company is excellent both from an administrative perspective and the user perspective. The fact that we were able to get them to work with us on the custom URL has been tremendous. It was a key component for our institutional research group to continue to use Qualtrics. They deliver.
December 09, 2014

Qualtrics used to quickly and efficiently launch pilot program

Verified User
Analyst in Marketing
Building Materials Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Renew
6
Renewing our use of Qualtrics will depend solely on the time constraints of our programmers. I would definitely continue to use the product if our programmers are unable to create an internal tool on a quick turnaround. It will also depend on the complexity of our survey moving forward - as the program changes through multiple iterations, it would be convenient if I could make changes quickly and easily without putting a further burden on internal programmers.
December 09, 2014

The easiest and fastest way to collect data

Simone Cavallaro | TrustRadius Reviewer
Simone Cavallaro
Research Laboratory Manager
Kellogg School of Management, Northwestern University (Higher Education, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
I am quite sure that we will renew our use of Qualtrics because we have been using it for many years and everybody loves it. In addition, it allows users to collaborate with each other by sharing their surveys, and this is very important for researchers because it allows them to work on research studies across institutions.
December 04, 2014

Quality=Qualtrics

Verified User
Administrator in Human Resources
Nonprofit Organization Management Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
Qualtrics is best in class. It fits all our needs, is easy to use, and easy to train new users on. We have a very lengthy database of surveys that we will continue to use and Qualtrics' ability to store our history of results is beyond comparison and makes analysis and research very easy to do.
May 28, 2014

Qualtrics - Because every answer counts!

Jarie Maldonado | TrustRadius Reviewer
Jarie Maldonado
Student Assistant
Osher Lifelong Learning Institute (Public Relations and Communications, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
8
I really enjoyed the interface and the measurement tools that Qualtrics offers and I would most likely renew. However, I am always open to learn about other survey tools such as Clicktools, Survey Monkey and etc. I want to be able to make the best decisions for my client and maybe a free survey tool would help them just as much as paid one.
March 07, 2014

Great Customer Service, Fully Customizable... Not Too Shabby!

Aubri Nowowiejski (No-Whiskey) | TrustRadius Reviewer
Aubri Nowowiejski (No-Whiskey)
U.S. Regional Marketing Coordinator
Weatherford (Oil & Energy, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Renew
5
I believe I am one of the few people in Weatherford who have actually used Qualtrics since we purchased a contract with the platform. People know me as the "guru" in the office and often come to be for advice/assistance. I think in part this is due to a lack of training for our employees on the platform. The other part is the lack of "correlation" -- people haven't yet figured out how they can leverage Qualtrics to enhance what they are currently doing.
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