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Qualtrics

Qualtrics

Overview

What is Qualtrics?

Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

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Recent Reviews

TrustRadius Insights

Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. …
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Not recommend

1 out of 10
April 29, 2023
I am highly disappointed with this tool. I saw a lot of bugs, lack of flexibility and awful UX as administrator. The support was not much …
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Qualtrics CoreXM Review

2 out of 10
January 07, 2023
In my opinion, based on an IT view, Qualtrics CoreXM provide a horrible experience. In my opinion the whole API should not exist. In my …
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Qualtrics is great

9 out of 10
June 03, 2021
Incentivized
The platform is being used mainly for marketing research but most recently other departments are using for scorecard on their vendors they …
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Great survey platform!

8 out of 10
May 07, 2021
It is currently being used by a department and as a step in getting the data we need for quantitative analysis. We use it to implement …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Research Core 1

1,500

Cloud
per user/per year

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Qualtrics?

Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

Qualtrics Features

  • Supported: Customer Experience Management
  • Supported: Customer and Market Research
  • Supported: Employee Insights
  • Supported: Digital Experience Management

Qualtrics Screenshots

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Qualtrics Video

See more Qualtrics Customer Stories: https://www.qualtrics.com/customers/ Yamaha makes one-quarter of the instruments used by musicians worldwide. To make sure their product experiences are perfect, Yamaha uses Qualtrics Experience Management to run hundreds of quick-turn fee...
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Qualtrics Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

MaritzCX, Clicktools, and SurveyMonkey are common alternatives for Qualtrics.

Reviewers rate Usability highest, with a score of 4.

The most common users of Qualtrics are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(384)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. Users such as HR departments utilize the software to conduct satisfaction surveys and employee recognition programs. The learning and development departments rely on Qualtrics for training needs assessment and post-conference/training satisfaction surveys. In the academic field, Qualtrics is highly regarded by universities for program evaluation, custom research surveys, language acquisition research, and data collection. It is also commonly used by professors for market research, product evaluation, and academic research. Additionally, Qualtrics is employed in healthcare settings to implement surveys and address communication needs.

Qualtrics Site Intercept is a valuable tool for organizations looking to gather feedback from customers and website users. It allows businesses to interact with website visitors and obtain feedback on new product features and media channels. This feature has been particularly useful for marketing departments in studying digital marketing campaigns, as well as advertising and public relations students who utilize it for research studies. Moreover, Qualtrics has been utilized by businesses in the gaming and hospitality industries to conduct surveys and identify trends.

Overall, Qualtrics offers a versatile platform that helps organizations of all sizes gather insights, improve customer service, conduct market research, streamline processes, and make data-driven decisions. Its user-friendly design, customization tools, scalability, robustness, and exceptional support have made it a popular choice among users in diverse fields.

Friendly and Knowledgeable Customer Support: Users have consistently praised the customer support provided by Qualtrics, with many stating that the support team is friendly, helpful, and knowledgeable. Numerous reviewers appreciate that the support team is always eager to assist and follows up on inquiries.

Intuitive Interface for Surveys: Reviewers highlight the intuitive and easy-to-learn interface of Qualtrics. They mention that the tool can be used for both simple and complex surveys, accommodating varying components. The ability to customize the look and feel of surveys is also highlighted, as it allows for brand promotion.

Variety of Item Types for Surveys: Many users appreciate the variety of item types offered by Qualtrics, which allows them to ask both informative and fun questions in the same survey. The reminders feature also helps users stay organized and target specific individuals who haven't completed a survey.

Confusing User Interface: Several users have found the user interface in Qualtrics to be confusing, leading to a less-than-optimal user experience. They have expressed the need for improvements to make it more intuitive and easier to navigate.

Difficulties with Branching Implementation: Some users have mentioned that implementing branching in surveys is not visually intuitive and can be challenging. They have suggested adjustments to make this feature more user-friendly and easier to understand.

Limited Customization Options: Users have desired more flexibility in customizing the look and feel of their surveys without relying on CSS. They have expressed the need for additional design tools to better customize the respondent survey experience according to their preferences.

Users have provided valuable recommendations for using Qualtrics based on their experiences:

Consider your specific goals and use cases, asking so what questions to ensure that the software aligns with your objectives.

Start with the basics by playing around with the different types of survey questions and responses in Qualtrics before creating a survey. This allows users to familiarize themselves with all the available options and make informed choices.

Make use of online resources and tutorials, such as those available on YouTube, to fully grasp the capabilities of Qualtrics and learn hidden tips and tricks. This can help users get the most out of the software and enhance their surveying skills.

Overall, users find Qualtrics to be a valuable tool for surveying, but emphasize the importance of understanding its functionalities and customizing its usage according to specific needs.

Attribute Ratings

Reviews

(1-25 of 41)
Companies can't remove reviews or game the system. Here's why
Margaret Deegan Seifert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We really get a lot of value from our Qualtrics purchase and we don't even come close to using all of the available features, the sky is the limit.
Ben Lawder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Tim Jaconette | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I think we would have to stop our current project if we did not have access to this software. We use it everyday and could not manage our team without it. It works well for us. I also think it is great to be able to download our current results in the software.
Chris Higgins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
At this time Qualtrics is meeting our needs. We have very positive feedback from our users. The support from the company is excellent both from an administrative perspective and the user perspective. The fact that we were able to get them to work with us on the custom URL has been tremendous. It was a key component for our institutional research group to continue to use Qualtrics. They deliver.
Score 8 out of 10
Vetted Review
Verified User
Renewing our use of Qualtrics will depend solely on the time constraints of our programmers. I would definitely continue to use the product if our programmers are unable to create an internal tool on a quick turnaround. It will also depend on the complexity of our survey moving forward - as the program changes through multiple iterations, it would be convenient if I could make changes quickly and easily without putting a further burden on internal programmers.
Simone Cavallaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am quite sure that we will renew our use of Qualtrics because we have been using it for many years and everybody loves it. In addition, it allows users to collaborate with each other by sharing their surveys, and this is very important for researchers because it allows them to work on research studies across institutions.
December 04, 2014

Quality=Qualtrics

Score 9 out of 10
Vetted Review
Verified User
Qualtrics is best in class. It fits all our needs, is easy to use, and easy to train new users on. We have a very lengthy database of surveys that we will continue to use and Qualtrics' ability to store our history of results is beyond comparison and makes analysis and research very easy to do.
Jarie Maldonado | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I really enjoyed the interface and the measurement tools that Qualtrics offers and I would most likely renew. However, I am always open to learn about other survey tools such as Clicktools, Survey Monkey and etc. I want to be able to make the best decisions for my client and maybe a free survey tool would help them just as much as paid one.
Aubri Nowowiejski (No-Whiskey) | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I believe I am one of the few people in Weatherford who have actually used Qualtrics since we purchased a contract with the platform. People know me as the "guru" in the office and often come to be for advice/assistance. I think in part this is due to a lack of training for our employees on the platform. The other part is the lack of "correlation" -- people haven't yet figured out how they can leverage Qualtrics to enhance what they are currently doing.
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