Overview
What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Not recommend
The best survey software available
Qualtrics is a black hole. Stay away.
Qualtrics CoreXM Review
Qualtrics is a decent tool for survey creation
Simplicity and Elegance. Ease of use hides a lot of powerful features.
A data collection platform that simplifies online surveys
Qualtrics CoreXM is Awesome!
Qualtrics is great
Qualtrics is Great!
Great survey platform!
Qualtrics is the Queen of Questions
Qualtrics is the best tool you can get for survey design!
Great tool for administering surveys
Qualtrics for Employee Retention
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Research Core 1
1,500
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Qualtrics?
Qualtrics Features
- Supported: Customer Experience Management
- Supported: Customer and Market Research
- Supported: Employee Insights
- Supported: Digital Experience Management
Qualtrics Screenshots
Qualtrics Video
Qualtrics Integrations
Qualtrics Competitors
Qualtrics Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(385)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. Users such as HR departments utilize the software to conduct satisfaction surveys and employee recognition programs. The learning and development departments rely on Qualtrics for training needs assessment and post-conference/training satisfaction surveys. In the academic field, Qualtrics is highly regarded by universities for program evaluation, custom research surveys, language acquisition research, and data collection. It is also commonly used by professors for market research, product evaluation, and academic research. Additionally, Qualtrics is employed in healthcare settings to implement surveys and address communication needs.
Qualtrics Site Intercept is a valuable tool for organizations looking to gather feedback from customers and website users. It allows businesses to interact with website visitors and obtain feedback on new product features and media channels. This feature has been particularly useful for marketing departments in studying digital marketing campaigns, as well as advertising and public relations students who utilize it for research studies. Moreover, Qualtrics has been utilized by businesses in the gaming and hospitality industries to conduct surveys and identify trends.
Overall, Qualtrics offers a versatile platform that helps organizations of all sizes gather insights, improve customer service, conduct market research, streamline processes, and make data-driven decisions. Its user-friendly design, customization tools, scalability, robustness, and exceptional support have made it a popular choice among users in diverse fields.
Friendly and Knowledgeable Customer Support: Users have consistently praised the customer support provided by Qualtrics, with many stating that the support team is friendly, helpful, and knowledgeable. Numerous reviewers appreciate that the support team is always eager to assist and follows up on inquiries.
Intuitive Interface for Surveys: Reviewers highlight the intuitive and easy-to-learn interface of Qualtrics. They mention that the tool can be used for both simple and complex surveys, accommodating varying components. The ability to customize the look and feel of surveys is also highlighted, as it allows for brand promotion.
Variety of Item Types for Surveys: Many users appreciate the variety of item types offered by Qualtrics, which allows them to ask both informative and fun questions in the same survey. The reminders feature also helps users stay organized and target specific individuals who haven't completed a survey.
Confusing User Interface: Several users have found the user interface in Qualtrics to be confusing, leading to a less-than-optimal user experience. They have expressed the need for improvements to make it more intuitive and easier to navigate.
Difficulties with Branching Implementation: Some users have mentioned that implementing branching in surveys is not visually intuitive and can be challenging. They have suggested adjustments to make this feature more user-friendly and easier to understand.
Limited Customization Options: Users have desired more flexibility in customizing the look and feel of their surveys without relying on CSS. They have expressed the need for additional design tools to better customize the respondent survey experience according to their preferences.
Users have provided valuable recommendations for using Qualtrics based on their experiences:
Consider your specific goals and use cases, asking so what questions to ensure that the software aligns with your objectives.
Start with the basics by playing around with the different types of survey questions and responses in Qualtrics before creating a survey. This allows users to familiarize themselves with all the available options and make informed choices.
Make use of online resources and tutorials, such as those available on YouTube, to fully grasp the capabilities of Qualtrics and learn hidden tips and tricks. This can help users get the most out of the software and enhance their surveying skills.
Overall, users find Qualtrics to be a valuable tool for surveying, but emphasize the importance of understanding its functionalities and customizing its usage according to specific needs.
Attribute Ratings
Reviews
(101-125 of 164)Engaging Surveys and Data Security
- Without the data collected with Qualtrics, it would be difficult to measure engagement and effectiveness of training.
- Increased efficiency at providing the right training aimed at growth initiatives.
- Improved event experiences.
Try Qualtrics – It helps your research
- Positive: Massive responses
- Positive: Report generation from the data
Qualtrics - the Good, the Bad, and the Ugly
- Very efficient platform for developing surveys, collecting the data and reporting on the findings. It made my job easier and more fun!
DSMM Program
- We utilize Qualtrics to provide data on applicants
Fast and Easy with a hint of Advanced
- Faster Programming times over previous vendors
- Happier respondents
- Overall better experience
Qualtrics. From simple to complex, it does it all.
- Better customer service.
- New customer development.
- Increased employee satisfaction.
Qualtrics - The Preferred Tool for Experimental Research
- For academia, Qualtrics has significantly improved the quality of experimental research. Not only can you better run experiments, but you can access the data quickly and with great ease.
Qualtrics is easy to learn and use!
- Only positive impacts! We used to use DatStat to create our surveys and it would take hours and hours to create the surveys, test, refine, test again and then, ultimately start over. Skip logic and display logic are so straightforward in Qualtrics! It takes very little time to create surveys - even long ones with a lot of skips!
Qualtrics top-notch
- Capacity to conduct surveys
Love how Qualtrics makes my job easier!
- Increased efficiency - we no longer have to hand type in answers that were hand written! Huge time saver!
- Data is available a lot faster.
- Easier to build reports since the data is already there.
A must have for researchers
- We are able to respond more quickly to information inquiries.
- We can field surveys and question types we simply could not before with other products.
- It has provided an opportunity to train non-research employees more about conducting proper research.
Great balance between standardization and customization
- The two major areas are increased employee efficiency with the delicate balance of standardized vs. customizable surveys and excellent customer support.
Qualtrics - the users are all #1 fans!
- Ability to brand surveys.
- Increased capability to customize item types.
- More pleasant experience exporting data (used to be frustrating, now it's as easy as clicking "download").
Qualtrics Survey Tool - Measures above the rest.
- Faster turnaround time for surveys and polls.
- Immediate updates on survey results saves time in updating leadership.
Not the Industry-Standard; Qualtrics is the Industry
- Increased employee efficiency
- Increased response rates
- Elimination of expensive, non-customizable external surveys
Efficient and flexible
- Better customer service
Outshines all competition
- Qualtrics makes it easy to create a customized tool that is perfectly designed for any survey population. With minimal coding experience, you can fine-tune everything from font size to branded templates to the shape of the buttons to the messages your respondents see during the survey. When the user experience is tailored to be impressive, low completion rates and panel retention are no longer a concern. This makes survey research much easier to manage while allowing us to gather more representative and reliable data.
Qualtrics - Still need some improvements
- Better Service
Qualtrics FTW
- We utilize Qualtrics to constantly improve our customer service throughout our operation.
- Internally, Qualtrics helps with employee satisfaction initiatives
Expensive but good
- It's hard to quantify this in our case, but it's definitely worth the money, and we plan to keep using it.
Building your Profit Through Customer Surveys
- The individuals responsible for making purchasing decisions were able to take the data Qualtrics provided to create proposals on sound information
- Ability to find out from the mouths (or surveys) of customers what they wanted at sports events (example- promos at halftime, specific free promo items for attending)
- Ability to weed out the problems on the internal side based on the views of customers
"Tricks" to Data Gathering through Qualtrics
- Employee efficiency increased dramatically. Our team was saving 2-3 hours every week just by creating automatic surveys with automatic reporting.
- Better customer service was achieved through proper reporting. Once we could keep everything consistent through Qualtrics, the confusion of who had responded to what and when was gone.
- Customer service also increased as we were simply better able to track our own progress. Through tracking, we were able to identify areas of improvement. Without a proper survey engine, we would have missed out on opportunities to improve.
Qualtrics: Easy to learn, use, and teach
- N/A - I indicated I don't have any purchasing power.
Qualtrics - brilliant front-end, retched back-end
- It provides a cleaner more professional interface for my survey respondents than my previous software.
- As stated before, the exported reports are cumbersome and unhelpful that it has actually has doubled my work on the back end.
Qualtrics will help you streamline your survey needs, large and small
- Increased employee efficiency
- Improved branding consistency across programs
- Improved reporting capabilities