Overview
What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Not recommend
The best survey software available
Qualtrics is a black hole. Stay away.
Qualtrics CoreXM Review
Qualtrics is a decent tool for survey creation
Simplicity and Elegance. Ease of use hides a lot of powerful features.
A data collection platform that simplifies online surveys
Qualtrics CoreXM is Awesome!
Qualtrics is great
Qualtrics is Great!
Great survey platform!
Qualtrics is the Queen of Questions
Qualtrics is the best tool you can get for survey design!
Great tool for administering surveys
Qualtrics for Employee Retention
Awards
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Reviewer Pros & Cons
Pricing
Research Core 1
1,500
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Qualtrics?
Qualtrics Features
- Supported: Customer Experience Management
- Supported: Customer and Market Research
- Supported: Employee Insights
- Supported: Digital Experience Management
Qualtrics Screenshots
Qualtrics Video
Qualtrics Integrations
Qualtrics Competitors
Qualtrics Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(385)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. Users such as HR departments utilize the software to conduct satisfaction surveys and employee recognition programs. The learning and development departments rely on Qualtrics for training needs assessment and post-conference/training satisfaction surveys. In the academic field, Qualtrics is highly regarded by universities for program evaluation, custom research surveys, language acquisition research, and data collection. It is also commonly used by professors for market research, product evaluation, and academic research. Additionally, Qualtrics is employed in healthcare settings to implement surveys and address communication needs.
Qualtrics Site Intercept is a valuable tool for organizations looking to gather feedback from customers and website users. It allows businesses to interact with website visitors and obtain feedback on new product features and media channels. This feature has been particularly useful for marketing departments in studying digital marketing campaigns, as well as advertising and public relations students who utilize it for research studies. Moreover, Qualtrics has been utilized by businesses in the gaming and hospitality industries to conduct surveys and identify trends.
Overall, Qualtrics offers a versatile platform that helps organizations of all sizes gather insights, improve customer service, conduct market research, streamline processes, and make data-driven decisions. Its user-friendly design, customization tools, scalability, robustness, and exceptional support have made it a popular choice among users in diverse fields.
Friendly and Knowledgeable Customer Support: Users have consistently praised the customer support provided by Qualtrics, with many stating that the support team is friendly, helpful, and knowledgeable. Numerous reviewers appreciate that the support team is always eager to assist and follows up on inquiries.
Intuitive Interface for Surveys: Reviewers highlight the intuitive and easy-to-learn interface of Qualtrics. They mention that the tool can be used for both simple and complex surveys, accommodating varying components. The ability to customize the look and feel of surveys is also highlighted, as it allows for brand promotion.
Variety of Item Types for Surveys: Many users appreciate the variety of item types offered by Qualtrics, which allows them to ask both informative and fun questions in the same survey. The reminders feature also helps users stay organized and target specific individuals who haven't completed a survey.
Confusing User Interface: Several users have found the user interface in Qualtrics to be confusing, leading to a less-than-optimal user experience. They have expressed the need for improvements to make it more intuitive and easier to navigate.
Difficulties with Branching Implementation: Some users have mentioned that implementing branching in surveys is not visually intuitive and can be challenging. They have suggested adjustments to make this feature more user-friendly and easier to understand.
Limited Customization Options: Users have desired more flexibility in customizing the look and feel of their surveys without relying on CSS. They have expressed the need for additional design tools to better customize the respondent survey experience according to their preferences.
Users have provided valuable recommendations for using Qualtrics based on their experiences:
Consider your specific goals and use cases, asking so what questions to ensure that the software aligns with your objectives.
Start with the basics by playing around with the different types of survey questions and responses in Qualtrics before creating a survey. This allows users to familiarize themselves with all the available options and make informed choices.
Make use of online resources and tutorials, such as those available on YouTube, to fully grasp the capabilities of Qualtrics and learn hidden tips and tricks. This can help users get the most out of the software and enhance their surveying skills.
Overall, users find Qualtrics to be a valuable tool for surveying, but emphasize the importance of understanding its functionalities and customizing its usage according to specific needs.
Attribute Ratings
Reviews
(76-100 of 164)PhDreaming
- Positive in regards to research agenda
Qualtrics to the Rescue!
- Qualtrics helps me tremendously facilitate with my research and scholarship agenda.
Qualtrics not just for surveys
- Had a great impact on gathering the best most up to date data.
Survey design can be fun
- It's hard to quantify the impact because of the nature of the work we do in a university. One thing I can say is that it has been a far better replacement for the technology that was previously offered through the specialized survey administration center of the university.
- It reduces the time one needs to prepare a questionnaire, which translates to monetary savings.
Scaling up data accuracy and participant reach
- I went from pen and paper data sheets to qualtrics - so huge cost savings on data entry and accuracy.
The most effective way to scale your VOC initiatives
- Lower acquisition cost of job applicants
- Higher retention rates
- Higher client satisfaction rates
Qualtrics: Great support!
- It's been very helpful in gathering feedback and assessing student satisfaction.
Powerful & simple, with phenomenal support to boot
- I haven't measured it, but I am confident we are getting a positive ROI with Qualtrics. We're able to use it for multiple clients at a time.
Perpetual user approved
- Allows customers to submit anonymous evaluations
Qualtrics Simplifies Processes
- In gauging Return on Investment, there are several factors for a non-profit, higher education institution, though the highest one considered for our institution is always student engagement. Students are fully engaged when this product is used in the classroom, which is truly what matters. Every other benefit is a major bonus.
Room for Improvement with Qualtrics
- It has made it easier to implement surveys to large groups of people.
Qualtrics: A new world opens...
- Positive impact: internship company's will know more about deployment Qualtrics
- responserate is higher now than in the past with other application
- No negative impact now
A more professional product with PURPOSE!
- It has made it easier for me to organize my event attendees.
- It has created a venue for feedback after events.
- It has allowed for greater collaboration in my department.
Qualtrics Rocks the Universe(ity)
- It is a tool that has been adopted by so many at our university. People who don't like a lot of different types of software absolutely love Qualtrics!
Qualtrics is the best out there
- The response rates continue to be limited to about 30-40% even with improvements using Qualtrics.
- It is easier to retrieve data and compile information.
Qualtrics Review
- Qualtrics helped us collect data for a research project that resulted with a published paper and will help physicians with patient care.
It's THE tool for survey research
- We use it in an academic setting, the return is the data we gather that helps us create a better course design processes for our students.
- The affordability of Qualtrics with an institutional licence has definitely netted significant efficiency gains for staff. Previously custom design of online surveys would be costly and more time consuming.
Balanced Qualtrics: Pros and Cons
- We have had over 10,000 surveys administered in under a year. Assuming this represents ~400 to 600 per study, this could lead to potential publication of over 20 manuscripts.
- Within our own department we have launched a department-wide assessment of students' learning and growth over their college experience. This amounts to >1400 students with tracking along 5 major competencies. The information can be used to inform program evaluation, funding, and accreditation.
- At least 3 departmental and administrative units have begun using Qualtrics for their day-to-day operations. This has allowed streamlining of tasks and saved countless hours from dealing with difficult or finicky software solutions.
Exceptional customer service!
- I could not be doing the research I'm doing without the help of Qualtrics.
Qualtrics - Ideal Survey Tool For Research
- It allows professional, confidential surveys... which are critical for academic research. I am not sure how one can put a value on that.
Fastest and most easy to use
- It has reduced our cycle time by 50%
- This has reduced our costs by about USD 5000
Qualtrics Take Me Away
- The greatest impact Qualtrics has had on me is on my time. I am so much more efficient with this platform. The ease of programming and simple abilities to program skip or display logic has even helped me become better at writing because it opened up so many new survey design possibilities.
- In terms of our business, the ease of programming cut the project timeline in half. No longer do we have to send drafts back and forth with the programmer at a cost every time. The platform has streamlined our process and allowed us to complete more projects in a year and increase our revenues.
- In terms of cost, this platform is just a fraction of what we used to pay to run national and regional surveys.
True Definition of 5 Star Service
- Qualtrics make it possible for us to achieve wonderful results with our programs.
Qualtrics - It's flexible survey design tool and reporting features will meet all your institutional needs
- Supported our accreditation requirements
- Allowed us to measure our strategic initiatives
- Allowed us to measure our student, staff and alumni satisfaction