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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. …
Starting at $1,500 per user/per year
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
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Pricing
Research Core 1
1,500
Cloud
per user/per year
Entry-level set up fee?
- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Qualtrics Features
- Supported: Customer Experience Management
- Supported: Customer and Market Research
- Supported: Employee Insights
- Supported: Digital Experience Management
Qualtrics Screenshots
Qualtrics Video
See more Qualtrics Customer Stories: https://www.qualtrics.com/customers/
Yamaha makes one-quarter of the instruments used by musicians worldwide. To make sure their product experiences are perfect, Yamaha uses Qualtrics Experience Management to run hundreds of quick-turn fee...
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Qualtrics Competitors
Qualtrics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Reviewers rate Usability highest, with a score of 3.9.
The most common users of Qualtrics are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. Users such as HR departments utilize the software to conduct satisfaction surveys and employee recognition programs. The learning and development departments rely on Qualtrics for training needs assessment and post-conference/training satisfaction surveys. In the academic field, Qualtrics is highly regarded by universities for program evaluation, custom research surveys, language acquisition research, and data collection. It is also commonly used by professors for market research, product evaluation, and academic research. Additionally, Qualtrics is employed in healthcare settings to implement surveys and address communication needs.
Qualtrics Site Intercept is a valuable tool for organizations looking to gather feedback from customers and website users. It allows businesses to interact with website visitors and obtain feedback on new product features and media channels. This feature has been particularly useful for marketing departments in studying digital marketing campaigns, as well as advertising and public relations students who utilize it for research studies. Moreover, Qualtrics has been utilized by businesses in the gaming and hospitality industries to conduct surveys and identify trends.
Overall, Qualtrics offers a versatile platform that helps organizations of all sizes gather insights, improve customer service, conduct market research, streamline processes, and make data-driven decisions. Its user-friendly design, customization tools, scalability, robustness, and exceptional support have made it a popular choice among users in diverse fields.
Friendly and Knowledgeable Customer Support: Users have consistently praised the customer support provided by Qualtrics, with many stating that the support team is friendly, helpful, and knowledgeable. Numerous reviewers appreciate that the support team is always eager to assist and follows up on inquiries.
Intuitive Interface for Surveys: Reviewers highlight the intuitive and easy-to-learn interface of Qualtrics. They mention that the tool can be used for both simple and complex surveys, accommodating varying components. The ability to customize the look and feel of surveys is also highlighted, as it allows for brand promotion.
Variety of Item Types for Surveys: Many users appreciate the variety of item types offered by Qualtrics, which allows them to ask both informative and fun questions in the same survey. The reminders feature also helps users stay organized and target specific individuals who haven't completed a survey.
Confusing User Interface: Several users have found the user interface in Qualtrics to be confusing, leading to a less-than-optimal user experience. They have expressed the need for improvements to make it more intuitive and easier to navigate.
Difficulties with Branching Implementation: Some users have mentioned that implementing branching in surveys is not visually intuitive and can be challenging. They have suggested adjustments to make this feature more user-friendly and easier to understand.
Limited Customization Options: Users have desired more flexibility in customizing the look and feel of their surveys without relying on CSS. They have expressed the need for additional design tools to better customize the respondent survey experience according to their preferences.
Users have provided valuable recommendations for using Qualtrics based on their experiences:
Consider your specific goals and use cases, asking so what questions to ensure that the software aligns with your objectives.
Start with the basics by playing around with the different types of survey questions and responses in Qualtrics before creating a survey. This allows users to familiarize themselves with all the available options and make informed choices.
Make use of online resources and tutorials, such as those available on YouTube, to fully grasp the capabilities of Qualtrics and learn hidden tips and tricks. This can help users get the most out of the software and enhance their surveying skills.
Overall, users find Qualtrics to be a valuable tool for surveying, but emphasize the importance of understanding its functionalities and customizing its usage according to specific needs.
Attribute Ratings
Reviews
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August 12, 2016
Fantastic help desk/tech support. Easy to learn and to use.
Score 10 out of 10
Vetted Review
Verified User
We are using Qualtrics to survey students at universities and colleges around the country about their reactions to coursework. The work is being done for our client, a major research institution.
August 03, 2016
Qualtrics - Ideal Survey Tool For Research
Score 10 out of 10
Vetted Review
Verified User
Graduate students across UT Austin have access to Qualtrics. Many faculty and students use it for internal and external research. Surveys are often a critical part of the research process.
July 21, 2016
Fastest and most easy to use
Score 10 out of 10
Vetted Review
Verified User
It is the fastest way to build a complex questionnaire. It has the ability to support multiple languages. It works well even for offline devices. We are using this software to run most of our quantitative studies. We have shortened our cycle time by more than 50%. We are extremely pleased to be able to use this wonderful software.
July 21, 2016
Qualtrics Take Me Away
Score 10 out of 10
Vetted Review
Verified User
We use Qualtrics to conduct national, regional, and property specific surveys related to the gaming and hospitality industries. The surveys allow our company to identify trends in the industry ahead of our competitors and provide crucial data that feeds our modeling process leading to more accurate forecasts. For our clients, the property specific surveys of their customer databases help our clients understand the preferences and habits of their customers and assist in determining what amenities to develop at their properties, ultimately leading to longer length of stay and increased property revenues.
July 20, 2016
True Definition of 5 Star Service
Score 10 out of 10
Vetted Review
Verified User
The entire university uses Qualtrics in several different ways. Our location currently uses Qualtrics for both our Consumer Sensory Research program and our Product Development Program.
July 01, 2016
Qualtrics - It's flexible survey design tool and reporting features will meet all your institutional needs
Score 10 out of 10
Vetted Review
Verified User
Qualtrics is used by our office of educational assessment; strategic planning, and student, staff, and alumni satisfaction. It is used solely in our office, but the printed reports are shared across departments. Qualtrics helps our school meet our regional and federal accreditation requirements. It allows us to measure ourselves as an institutional by our strategic initiatives.
June 20, 2016
Engaging Surveys and Data Security
Score 10 out of 10
Vetted Review
Verified User
In my current department, Qualtrics is used to survey field advisors on training and event experience, analyze the responses and produce PowerPoint presentations for executives to understand the outcome. In other areas, Qualtrics is used to track attestations and to receive applications for programs. The latter is exciting for us. Instead of a human typing in data off of a faxed form, the data is loaded into the Salesforce.com, expediting the process as well as reducing the rate of error.
June 16, 2016
Try Qualtrics – It helps your research
Score 8 out of 10
Vetted Review
Verified User
My university has a license for Qualtrics. It’s mainly used for academic and non-academic study. It helps to develop online surveys for targeted participants with a specific purpose.
May 03, 2016
Qualtrics - the Good, the Bad, and the Ugly
Score 9 out of 10
Vetted Review
Verified User
I have used Qualtrics in the past to reach out to both customers and prospects in order to gain a better understanding of their wants and needs for professional training. The product was used only by myself. However, I have taught market research courses where Qualtrics was the available platform. Qualtrics effectively addresses gaps in market knowledge by our marketing and product development teams.
Update: I just switched to Qualtrics as my primary platform. There certainly are some differences in the way they handle tasks compared to Cvent. However, the Qualtrics support team has been amazing during this transition.
Update: I just switched to Qualtrics as my primary platform. There certainly are some differences in the way they handle tasks compared to Cvent. However, the Qualtrics support team has been amazing during this transition.
April 29, 2016
DSMM Program
Score 8 out of 10
Vetted Review
Verified User
As a Program Coordinator for the Division of Pediatrics and the School of Medicine, I use Qualtrics for our annual application process.
April 20, 2016
Fast and Easy with a hint of Advanced
Working in market research, Qualtrics is at the core of our business. We use it to collect all data used in our studies.
April 07, 2016
Qualtrics. From simple to complex, it does it all.
Score 10 out of 10
Vetted Review
Verified User
Qualtrics is used by my organization internally for things like 360 evaluations, as well as externally for things like customer satisfaction surveys.
April 05, 2016
Qualtrics - The Preferred Tool for Experimental Research
Score 9 out of 10
Vetted Review
Verified User
Qualtrics is the go to source for experimental research in academia. Our entire department uses Qualtrics on a very regular and consistent basis, and we could not perform without it.
March 31, 2016
Qualtrics is easy to learn and use!
Score 10 out of 10
Vetted Review
Verified User
We use Qualtrics to conduct evaluation studies of the programs we develop. We also use it for marketing surveys for existing programs and programs that we are getting ready to launch to the public.
March 31, 2016
Qualtrics top-notch
Score 9 out of 10
Vetted Review
Verified User
We use Qualtrics to design and run our online surveys in research and evaluation on education.
March 24, 2016
Love how Qualtrics makes my job easier!
Score 10 out of 10
Vetted Review
Verified User
Qualtrics is used across different schools/departments at Ithaca College for many different reasons. I am in the school of music and we use it to gather feedback on evaluations, to gather data on different issues/programs, assessments and juries, for the students to sign up for auditions (in conjunction with Sign Up Genius), just to mention a few! I am basically looking at anything we currently are using paper to gather info and move it to Qualtrics. This has helped tremendously with being able to use the data gathered and print reports. Before I was part of this department they spent many hours retyping in answers from papers that were handwritten to get into Excel or Word documents. Using Qualtrics eliminates all that time in manpower hours of retyping plus there is no guessing on the handwriting!
March 21, 2016
A must have for researchers
Our organization uses Qualtrics to collect various forms of data (product evaluation, market research, customer experience research, academic research, etc.). We rely heavily on Qualtrics to gather data quickly and respond efficiently to important questions to those we service.
March 15, 2016
Great balance between standardization and customization
We use Qualtrics for external data gathering for a single department.
March 15, 2016
Qualtrics - the users are all #1 fans!
Score 10 out of 10
Vetted Review
Verified User
We use Qualtrics to internally to collect employee sentiment as well as externally with clients to gather incumbent ratings performance, satisfaction, and engagement.
March 15, 2016
Qualtrics Survey Tool - Measures above the rest.
I currently use Qualtrics to follow up with our business partners to make sure that the service provided by my department satisfied their needs. We also ask for their thoughts on improving the process.
On the fun side, I use the Poll feature to enhance our team site and keep team members coming back as the content can change.
March 15, 2016
Not the Industry-Standard; Qualtrics is the Industry
Score 10 out of 10
Vetted Review
Verified User
Qualtrics is used all over our campus. From internal to external surveying to meeting scheduling, our entire community has become used to turning to Qualtrics as the first option for every possible scenario. It's most meaningful in replacing major surveys with expensive price tags that we used to ask outsiders to do. It's saved us tens of thousands of dollars in itself there.
March 15, 2016
Efficient and flexible
Score 10 out of 10
Vetted Review
Verified User
Qualtrics allows for quick searches that are created according to our demands. The amount of resources that Qualtrics offers also allows the creation of sophisticated and efficient searches.
March 08, 2016
Outshines all competition
Score 10 out of 10
Vetted Review
Verified User
We use Qualtrics in a lot of different ways, including internal data collection from employees, market research, customer experience research, and pure academic research. The entire organization relies on Qualtrics to help us gather and analyze data rapidly.
December 23, 2015
Qualtrics - Still need some improvements
Score 5 out of 10
Vetted Review
Verified User
We use Qualtrics to design surveys across various businesses to gain feedback from Sales and Partners, to know their concerns, satisfaction and their priority areas. And results from these surveys help management make decisions and prioritize actions.
November 17, 2015
Qualtrics FTW
Our customer insight team uses Qualtrics for core customer surveys to measure NPS and other operational metrics across the company. Our customer insight team also uses Qualtrics for internal measurements. Qualtrics makes it easy to create, modify, send and collect surveys both via email and with offline capabilities. We have been able to analyze specific aspects of our operation with targeted ad hoc surveys being delivered in a variety of methods that fit the particular audience needed for each project. While we have not yet used their Vocalize product for visualizations, we understand great strides have been made with this product; they are always looking for ways to improve their product. The support at Qualtrics is fantastic, as well - always responsive, always helpful.