We really have not needed to use many of the support options for Qualys, as our set standards/routines for using the platform have worked well over the years, and there really haven't been a lot of problems with the platform. Qualys does offer good support documentation, that is very detailed and thorough. For other support channels, they have their own website, with links to phone/email/web support, that is also all available all day every day, 365 days of the year. They also have a good Community portal, which users of the software can ask questions or provide answers that will help other users of the platform.