Qualys Cloud Platform Reviews

We feel Qualys provides required perimeter security for our infrastructure which is hosted on multiple clouds. Together with a comprehensive scanning and continuous monitoring, Qualys is cloud agnostic which gives us flexibility to use it across multiple clouds. We also like the daily reporting and its integration with other productivity tools.

We really have not needed to use many of the support options for Qualys, as our set standards/routines for using the platform have worked well over the years, and there really haven't been a lot of problems with the platform. Qualys does offer good support documentation, that is very detailed and thorough. For other support channels, they have their own website, with links to phone/email/web support, that is also all available all day every day, 365 days of the year. They also have a good Community portal, which users of the software can ask questions or provide answers that will help other users of the platform.

Never had issues with their support. Even when I had the free version of Qualys (community edition), they helped me!

I had a bad experience with Qualys' support, slow response, and cumbersome troubleshooting process.
In one case I had to escalate to 3rd level support, which also took a lot of time.