Qualys Cloud Platform Reviews

19 Ratings
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Score 8.1 out of 101

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Score 9 out of 10
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We really have not needed to use many of the support options for Qualys, as our set standards/routines for using the platform have worked well over the years, and there really haven't been a lot of problems with the platform. Qualys does offer good support documentation, that is very detailed and thorough. For other support channels, they have their own website, with links to phone/email/web support, that is also all available all day every day, 365 days of the year. They also have a good Community portal, which users of the software can ask questions or provide answers that will help other users of the platform.
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Score 7 out of 10
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I had a bad experience with Qualys' support, slow response, and cumbersome troubleshooting process.
In one case I had to escalate to 3rd level support, which also took a lot of time.
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Qualys Cloud Platform Scorecard Summary

About Qualys Cloud Platform

The Qualys Cloud Platform (formerly Qualysguard), from San Francisco-based Qualys, is network security and vulnerability management software featuring app scanning and security, network device mapping and detection, vulnerability prioritization schedule and remediation, and other features to provide vulnerability management and network attack surface reduction.

Qualys Cloud Platform Technical Details

Operating Systems: Unspecified
Mobile Application:No