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Quantum Metric

Quantum Metric

Overview

What is Quantum Metric?

Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers…

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Recent Reviews

TrustRadius Insights

Quantum Metric is a versatile tool that is used by various teams within organizations to gain insights into customer behavior and improve …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 9 features
  • Heatmap tool (7)
    9.3
    93%
  • Click analytics (7)
    9.2
    92%
  • Scroll maps (7)
    9.0
    90%
  • Session Recording and Replay (7)
    8.8
    88%
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Pricing

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What is Quantum Metric?

Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.quantummetric.com

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

25 in 5 with the FinovateSpring Digital Demoers / Quantum Metric

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FinovateSpring 2021 / Quantum Metric

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FinovateEurope 2021 / Quantum Metric

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Quantum Metric Demo - Define

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Features

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

8.7
Avg 7.6

Results and Analysis

Tools that allow users to evaluate the results of website optimization tests (e.g. A/B, A/B/n, multivariate, and split URL tests), or view visitor interaction with webpages and specific site elements.

9.1
Avg 8.8
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Product Details

What is Quantum Metric?

Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution ultimately aims to help teams agree on priorities, build products customers love, and innovate with speed and confidence.

Quantum Metric Features

Customer experience management Features

  • Supported: Product usage analytics
  • Supported: Customer journey mapping

Results and Analysis Features

  • Supported: Heatmap tool
  • Supported: Click analytics
  • Supported: Scroll maps
  • Supported: Funnel Analysis
  • Supported: Session Recording and Replay
  • Supported: User Segmentation

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Mobile Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile
  • Supported: Mobile App Analytics

Quantum Metric Screenshots

Screenshot of Industry specific Atlas guides helps improve sections of the user experience on a site or app.Screenshot of Quantum Metric Sales Funnel - Shows data in context with respect to previous weeks.Screenshot of Integrates NPS to quantify customer feedbackScreenshot of Performance timings can be calculated

Quantum Metric Video

Quantum Metric Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll
Supported LanguagesEnglish

Frequently Asked Questions

FullStory, Contentsquare, and Adobe Analytics are common alternatives for Quantum Metric.

Reviewers rate Heatmap tool highest, with a score of 9.3.

The most common users of Quantum Metric are from Enterprises (1,001+ employees).

Quantum Metric Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)5%
Enterprises (more than 500 employees)95%
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Comparisons

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Reviews and Ratings

(55)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Quantum Metric is a versatile tool that is used by various teams within organizations to gain insights into customer behavior and improve the overall customer experience. Users have found value in its customizable dashboards and qualitative user research features, which allow for both quantitative and qualitative analysis of customer sessions. This software is particularly helpful in identifying issues or opportunities for improvement, as it helps teams monitor website errors, load times, track new features, and troubleshoot issues by reviewing customer interactions.

The software serves multiple purposes, including monitoring the health of websites and mobile apps, creating informative dashboards, analyzing statistics on website behavior, and identifying specific issues related to the customer experience. Users appreciate the session replay feature, which provides detailed insight into customer struggles and issues. This enables them to proactively replicate and address customer issues, ultimately improving the overall customer journey. Quantum Metric is widely used for digital analytics, reporting, and monitoring user sessions and trends. It also plays a crucial role in capturing and analyzing customer sessions to address experience problems promptly.

Furthermore, Quantum Metric is relied upon by users to identify user flows and bugs in the user experience. By leveraging the tool's capabilities, teams are able to make data-driven decisions that enhance the overall customer journey. Additionally, the software informs page design decisions and streamlines the customer experience by providing valuable analytics on user behavior.

In summary, Quantum Metric empowers organizations with actionable insights into their customers' online experiences. It offers a range of features that facilitate quantitative and qualitative analysis of customer sessions, helping teams identify issues or opportunities for improvement. Whether it's monitoring website errors or analyzing user flows, Quantum Metric provides valuable tools for enhancing the overall customer experience.

Intuitive User Interface: Reviewers have consistently praised Quantum Metrics for its intuitive and user-friendly interface. Many users have found it easy to navigate and perform tasks quickly, making their experience efficient and seamless. Customizable Dashboards: The ability to customize dashboards with a wide variety of cards has been highly appreciated by reviewers. This feature allows users to tailor the tool to their specific needs and preferences, enhancing their productivity and enabling them to focus on the most relevant data. Valuable Replay and Heat Mapping Features: Users have found great value in the replay and heat mapping features provided by Quantum Metrics. These tools allow reviewers to identify user pain points and frustrations easily. With these features being intuitive and easy to use, users can pinpoint usability blockers, assess overall engagement with different content on the page, and make informed decisions for improving the user experience.

Confusing User Interface: Some users have found the user interface of Quantum Metric to be confusing, not intuitive, and not always easy to navigate. They mention that it takes time to get used to the platform's layout and functionality. For example, the placement of certain features or buttons may not be intuitive, leading to a learning curve for new users.

Challenging Configuration: Users have mentioned that configuring Quantum Metric can be a challenge. They feel that it is not straightforward and requires some learning to set up properly. This complexity in configuration can make it difficult for users to quickly leverage the full capabilities of the platform and may require additional support or training.

Overwhelming Filter Options: Several users find the filter options in Quantum Metric overwhelming. The abundance of filter options can make it challenging for them to identify which attributes have data behind them or choose the most relevant filters for their analysis. This lack of clarity in filter selection can hinder efficient data exploration and understanding within the platform.

Users of Quantum Metric have made several recommendations based on their experiences with the tool. The most common recommendations include utilizing Quantum Metric's replay tool to capture user experiences and improve the application, reaching out to the support team for any questions and completing the training session to fully benefit from the tool, and leveraging the customer success team for support and resources.

Additionally, users recommend diving deep into Interactions and user sessions and utilizing the client success managers, trying Quantum Metric for higher client retention and better customer experience, understanding the ins and outs of Quantum Metric for valuable learning experiences, and using Quantum Metric with a combination of sound business intuition and data science expertise.

Users also suggest integrating Quantum Metric with other tools like Splunk, Adobe Analytics, and Hadoop, as well as using the support and data collected from Quantum Metric to improve digital platforms. Despite some slowness and unreliable data, users think Quantum Metric is an okay tool that provides valuable insight into the customer experience.

Attribute Ratings

Reviews

(1-15 of 15)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Quantum Metric has helped us monitor our website's migration process throughout the year. It helps us understand the issues customers are facing and help us resolve them effectively. It gives a detailed review of the user behavior happening on our website. With QM, we can observe where the customers are dropping off and where we need to improve.
  • The data visualisation feature gives a great analysis on required pages.
  • High fidelity replay function is awesome.
  • Data based features
  • A delay while executing a new search.
  • A good help doc would be helpful to know familiarise the software better.
  • Glitches occurs time to time.
Quantum Metric is particularly useful for debugging and providing statistics to assist teams in prioritising issues that arise.
Score 10 out of 10
Vetted Review
Verified User
We are using QM in the ecomm group to help identify opportunities on our site. It helps us understand shopping behavior, content analytics, OOS, search terms and technical site issues. We also monitor user sessions to track user problems or how customers are shopping when we are deploying new customer features.
  • Heat Map/interactions
  • Identify OOS
  • User sessions
  • Identifying technical problems
  • There is learning that the user is expected to do to fully engage in the site.
We really use QM to identify site opportunities from a behavior aspect and how consumers are interacting with the site. We used it extensively to monitor inventory levels since we were able to see inventory by region. We really don't use QM for daily business metrics as we have other internal systems that track business metrics.
March 05, 2020

Quantum Metric Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to capture customer/ in house agent sessions mostly. It is used by the whole org. We want to view what the customer/agents do so we know what problems to fix when addressing the customer experience.
  • It is easy to search and replay sessions to view issues or concerns.
  • The heat maps and opportunities are a great feature so you know where the users are struggling.
  • Tracking events you want to keep an eye is convenient and then also easy to search by.
  • It may be nice to pull reports or stats off something we are tracking.
  • Sometimes recordings can be blurry.
Its a really great tool to keep an eye on the customer experience without having to physically survey customers. Also very handy when you are trying to troubleshoot an issue!
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Multiple areas of the company use it in different ways. We use it to learn from user sessions and behavior, track errors and load times, monitor new features, and identify and investigate bugs. The Product teams have found immense value in being able to cross internal datasets with Quantum sessions to see what users are actually experiencing.
  • Video replays.
  • Feature tracking, metrics, and analytics.
  • Support.
  • Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
  • Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
  • Improve rendering of user sessions. Too many of them don't work properly.
Absolutely critical for my Product team when releasing a new feature. We need to see if each release behaves how we expect. We've identified bugs early on multiple times via Quantum sessions, whereas they may have otherwise gone unnoticed.

Very well suited for tracking sessions where a user engages in a specific way: visits a specific URL, clicks a certain button, follows a certain path.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Quantum Metric is widely used in my organization and my team uses it daily to help address customer issues and improve their experience.
  • Plenty of information is provided in the tool when viewing sessions.
  • It's clear and easy to use.
  • A vast array of filter options are available to locate specific sessions.
  • Sometimes video replays are not capturing all visual data.
When searching for bugs or issues, it is easier and more efficient to search for specific scenarios made by multiple users instead of manually repeating the same task.
November 29, 2019

Quantum Metric Review

Enrique Membreno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Quantum Metric is used in digital analytics or by any teams interested to report or monitor user sessions and KPIs trends in real-time or historically. The information is converted to charts, funnels, and other LPI trends for the webs and web applications.
  • It's the most reliable tool we have in use to replay and explore user sessions from the last 3 months in web and web applications to find errors in APIs, UI or UX.
  • it's used by my team in digital analytics to check error trends on the user sessions as well as to review charts, dashboards, and funnels to monitor trends on global scale or by country.
  • Another useful solution is the heatmaps for the web and web applications since these interactions are used by engineering to help to develop the products.
  • We can see up to 3 months' worth of user sessions it would be nice to increase that limit.
  • If you can enhance filters to do more robust comparisons it would be something to look for in the future.
It's a good troubleshooting tool to identify and monitor API or event issues for webs and web applications and to check dashboards related to business KPIs for those platforms. It is not as robust as other analytics tools if what you want is to monitor more complex funnels, KPI and KPOs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Quantum Metric to debug the issue or find out the customer issue going through Quantum Session. It helps to go through the customer journey and find out the issue.
  • It shows clear journey of customer.
  • We can easily find the error codes or APIs.
  • We can easily take the pop up screenshot.
  • We can easily share the Quantum Session with anyone.
  • Sometimes it doesn't capture the customer journey.
  • Sometimes it doesn't show the backend error logs.
It has multiple choices to find the customer session like an email ID, customer account, and IP address. We can also find sessions with the country filter which is very useful to find out the country-specific issues. We can add multiple search filters to find out the exact QM session. It shows API and can run the session as per API click or our choice.
November 05, 2019

It's worth it to use!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used in an all-digital organization, it helps us to identify and solve issues our customers were having while transacting. In QM we can search for customer's sessions and go through all the steps the customers followed, it is very useful to identify the pain points the customer has.
  • QM has a great search query with multiple options.
  • QM provides multiple charts and stats to evaluate and check trends.
  • QM has many features that help users to find and analyze the customer session.
  • QM needs to improve documentation and training. That part is not that good.
  • Sometimes it's quite slow and also sometimes does not display correct numbers.
  • Sometimes it is not capturing all data or we cannot replay the session, it shows a blank screen.
If you need to see what your customer was doing and identify the issue customers were facing, QM is your tool.
If you need a very very fast tool to analyze data, QM is not that useful.
Christian Calvo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Quantum Metric (QM) is of great use for us. It enables us to understand customer experience, get statistics, isolate issues and find opportunities. It is used by several departments within our organization, and almost for every customer issue we end up linking it to a QM replay to show how the issue is experienced and we use the network and request information to escalate to engineering.
  • Replaying sessions
  • Give statistics
  • Network tab
  • Sometimes losing some CSS makes it a challenge to see some replays
It is very good for figuring out customer issues
It is very good for getting statistics and compare behavior in different segments.
The heat maps and interactions give good information for marketing and UX design teams.
Score 9 out of 10
Vetted Review
Verified User
Quantum Metric is being used widely by the digital part of the organization. From regional product teams for analytic purposes to IT support teams supporting end-user issues and improving UX of WU digital products. It allows us to perform deeper investigation and analysis in customers' issues and helps us to find more bugs proactively in order to catch them before it affects our customers.
  • "Live Replay" option allows us to discover issues faster and resolve them before it causes a big impact on end customers.
  • "Search" option gives a lot of different options to select when building a search and that allows to create more accurate and focused search.
  • Lots of different analytics options like "Funnels", "Reports" and etc. allows us to monitor and check the health of company services.
  • "Search Users" option could be more intuitive. Sometimes it is hard to find the user by the options we have at the moment in the tool.
It is very useful when you need to investigate customer issues. If the user got some kind of error using your company services and was not able to provide much information about the issue itself, you would be able to check customer sessions and determine what happened.
Erica D'Aloia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Quantum Metrics has been one of the best tools I have ever used. Being able to see customer sessions and replays has been extremely eye-opening for identifying customer pain points and issues to having a better understanding of the customer experiences and product finding methods on our site. Additionally, our Quantum Metrics account management team has gone above and beyond in their level of service by helping build dashboards, tag new events, quantify errors/issues and understand the full customer journey.

It is used throughout the company from the IT team in monitoring cart and checkout alerts to category merchants looking at heatmaps to see a page's performance and engagement. Quantum Metrics has become a business-critical tool we use on a daily basis, and I personally learn something new about our site or our customers every time I watch a session.
  • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
  • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
  • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
  • It would be great if we could see some of our sessions for a long time period.
  • Had to see heatmaps for modals that live throughout the site such as navigation or search bar.
Quantum Metrics is great for all websites, regardless of how complex the website the business is. It is not great for mobile apps since there can be some security issues with data/session replay with Apple iOS versions.
Score 10 out of 10
Vetted Review
Verified User
QM is one of the tools that my team uses day in / day out for troubleshooting customer issues, replaying customer session and finding various technical issues experienced by our customers. Its a go-to tool not just for the replay session feature but also for daily reporting, and funnels. QM has taken a giant leap in integrating with other tools such as Amplitude, TopBox, Splunk, Evergage etc. We have been able to troubleshoot a wide range of issues affecting the customers and make changes in our user interface, product design, and content. Seamless integration with the web and app.
  • Filter for specific events, errors our customers received and seeing the overall impact.
  • Integration with other tools.
  • Fast replay.
  • QM team takes feedback and help resolve issues faster and also implement new features.
  • Dashboard and reporting.
  • Alerts.
  • Reporting on specific customer segments.
  • Retention of customer replay sessions for a longer duration.
The customer replay session is the main core of this tool. We have identified many issues which could only be possible while replaying sessions. One of the other big advantage of this tool is the integration with other tools.
It is not suited or a replacement for an analytics tool, but for basic analytics it is fine.
Salil Chatrath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have been using Quantum Metric for few months now. Initially it's being used by Product and UX teams to understand our customers' top pain points and to determine our next set of roadmap items. Over time we plan to fully roll it out to our QA teams and customer service teams (where we can actually see recordings to validate the customer issues). One particular use case we are doing it to validate the post release QA to see live customers interact with any new feature.
  • Opportunity Analysis- This particular feature helps us to prioritize which of the glitches/enhancements to focus on from a list of million possibilities. Having a dollar value for each possible fix drives clear business value.
  • Error occurrences - Usually we have separate APM tools to determine the tech issues. QM gives us one snapshot view for all the tech errors and combined with user recordings it makes life of PM easy to get the fix done.
  • Rage Clicks - Usability is a big concern for platforms like ours which serves users across multiple type of devices. What are the possible usability blockers which causes customer to abandon the journey is highly useful.
  • Search Anything - There's a top bar which is intutive and I can search anything from a event name to order confirmation number which is great!
  • Running multivariate tests using QM. As more and more companies are moving towards testing approach, setting and running a test quickly and accurately will be good enhancement.
  • Integrations with other monitoring tools like Runscope/pagerduty/new relic
It's great to visually see how users are using your product and see your features being used/not used.
Ben Anderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Quantum Metric (QM) on our eCommerce website which is available on desktop and mobile devices. QM helps us understand customer behavior, identify struggles and determine where we can make improvements. We've been able to find critical drop offs in conversion rates for various parts of the site and prioritize bug fixes and updates. I have been involved with the team at QM in creating customized dashboards and tracking events. These have given us insight into user trends that we had no way of getting through any other tool (we use several other analytical tools). The replay feature has been extremely useful. We have been able to see consumer struggles at a personal level and diagnose issues much more quickly. Currently the Ecommerce and IT teams use QM extensively, but I have also been an advocate for using QM through all teams, eCommerce, Marketing, Brand, UX, Finance, and IT.
  • Interactions tab that shows a heatmap. Includes conversion rates based on interactions with different aspects of the page.
  • Customization of funnels (although not all users can do this)
  • Watch user playback including in real time
  • Customize-able dashboards with a large variety of cards
  • Reports & alerts allowing automation of important metric updates
  • Ability to share links with others easily including searches and replays
  • User interface takes some time to get used to, not totally intuitive (search, creating dashboard cards, etc.)
  • Not all functions are available to all users and takes time to get proper permissions (pro and con)
I've already recommended using QM to many colleagues and will continue to do so. I believe the tool is indispensable in understanding consumer behavior and getting insights where other tools cannot. QM is very well suited for a large eCommerce site. Although it may not be needed for smaller sites, I believe that it would still be useful in seeing where consumers are having difficulty and falling out of the sales funnel at great rates. We do not use QM as the source of truth for sales data or even web analytics but it is extremely valuable for user research and identifying site problems.
Bill Saffold | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized

Implemented QM for our outlet eCommerce business. It is primarily being used by the sit managements team to explore UX issues to understand user pain points. Additionally, the team has found great value in leveraging the tool to understand and research user errors and site functionality errors and issues.

Having QM has solved the issue our team had of quantifying potential opportunity/errors thus helping for business case development and prioritization. Additionally, it has been incredibly useful being able to leverage heat maps and user replays to help communicate with development and UX teams when addressing issues and enhancements.

  • Assessing and quantifying value of specific events.
  • Event tracking.
  • Customer service/success help and guidance.
  • Replays and heatmaps.
  • Amount of information available through QM can be overwhelming... deciding where to start.
I've recommended Quantum Metric to a few different colleagues, as I believe this tool is excellent for taking eCommerce user research to another level - gaining not only deeper insights but also quantifying the impact. I would not us QM solely as an analytics tool and/or replacement to something like Google Analytics... especially if you are a retailer looking to analyze product sales.
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