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Qubit is a versatile software platform that is widely used by various departments within organizations to enhance their websites and …
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What is Coveo Qubit?
Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own…
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What is Coveo Qubit?
Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own Universal Variable data model,…
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What is Coveo Qubit?
Coveo Qubit (acquired October 2021) uses rich visitor data to understand different user segments and serve personalized messages to audience segments using JavaScript. It is available on either a managed or self-service model.
Data is collected using Qubit’s own QProtocol data layer, or by integrating the user’s existing model via our API. Quantitative visitor behavioral data is combined with qualitative visitor feedback and ingested data from Qubit users' other systems of record enabling them to identify areas of the site and customer groups to optimize and target with personalization experiences.
Using JavaScript means that changes do not have to be hard-coded into the site, giving marketers and ecommerce teams greater power to implement changes outside of the development cycle.
Users can A/B test any changes to their site using Qubit, and the user interface lets them know what the test results are.
Coveo Qubit Features
- Supported: Website Personalization Technology
- Supported: Visitor Analytics and Insights
- Supported: Business Intelligence
- Supported: A/B Testing Platform
- Supported: Tag Management
Coveo Qubit Screenshots
Coveo Qubit Videos
Qubit Spring 2016 Product Launch
Qubit Pro Jan 2018 Introduction Video
We believe in the power of data to get you closer to your customers. Our technology will help every visitor to discover and spend more with the brands they love. This is where uplift lives.
Coveo Qubit Integrations
Coveo Qubit Competitors
Coveo Qubit Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | UK, USA, France, Germany, Netherlands, Spain, Italy |
| Supported Languages | Our service can process all major languages |
Coveo Qubit Downloadables
Frequently Asked Questions
Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own Universal Variable data model, or by integrating the user's existing model via our API. It combines quantitative data with qualitative visitor feedback to give Qubit users the ability to detect areas for optimization.
Using JavaScript means that changes do not have to be hard-coded into the site, giving marketers and ecommerce teams greater power to implement changes outside of the development cycle.
Users can A/B test any changes to their site using Qubit, and our user interface lets them know when the necessary sample size, and what the test results are.
Qubit also allows users to bring different silos of information together to provide a holistic view of their marketing channels, and understand what action will have the greatest impact on their overall business.
Monetate, Optimizely Web Experimentation, and Sitecore Experience Manager are common alternatives for Coveo Qubit.
Reviewers rate Availability highest, with a score of 9.
The most common users of Coveo Qubit are from Enterprises (1,001+ employees).
Coveo Qubit Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 45% |
| Enterprises (more than 500 employees) | 50% |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
Qubit is a versatile software platform that is widely used by various departments within organizations to enhance their websites and optimize user experiences. One key use case of Qubit is its ability to facilitate A/B testing, allowing users to create and implement tests to drive conversion rate improvements. With Qubit, marketing teams can quickly make changes to websites without requiring CMS changes or extensive development work. This flexibility enables them to test different designs and content variations in real-time, measure the impact of these changes, and make informed decisions on website optimization.
Another important use case of Qubit is its capability to collect and analyze large quantities of data to drive personalization based on customers' previous website and transactional behavior. By leveraging this data, Qubit empowers organizations to deliver targeted experiences and offers to specific customer segments, enhancing engagement and driving conversions. This level of personalization is seen as a key advantage of Qubit over other A/B testing and personalization software available in the market.
Furthermore, Qubit's attribution tool through OpenTag plays a crucial role in understanding visitor journeys and making informed decisions on marketing spend. It provides valuable insights into how customers interact with the website, helping organizations allocate resources effectively for maximum impact. Additionally, Qubit's frequent upgrades offer new opportunities for increasing conversion rates and improving customer engagement.
Overall, users rely on Qubit for a range of use cases including A/B testing, personalization, data-driven decision making, content delivery, measuring the impact of changes, and understanding customers' preferences and behaviors. Its versatility makes it an essential tool for marketing teams, IT departments, web designers, and customer service professionals looking to optimize user journeys, test hypotheses, implement rapid changes, and ultimately improve overall conversion rates.
Versatile tool: Users have found Qubit to be a versatile tool that allows them to build literally anything, making it a valuable asset for non-technical team members. Multiple reviewers mentioned this.
Excellent account management and customer support: The account management and customer support provided by Qubit were highly praised by users. They mentioned that they had never experienced such good account management before and found the team's support particularly helpful in areas like data preparation for strategic review, growth hacking project management, and A/B testing. Multiple reviewers mentioned this.
Valuable feedback collection: Users highly appreciated the feedback box feature in Qubit as it gathers information on all parts of the business. Feedback is given to relevant departments such as merchandising and product development, leading to the introduction of new products or additional sizes based on customer feedback. Multiple reviewers mentioned this.
Difficult User Interface: Many users have found the user interface of Qubit to be difficult to navigate, making tasks feel clunky and impeding their ability to report on tests effectively.
Lack of Data Visualization Features: A number of users have expressed a desire for more robust data visualization capabilities within Qubit. They suggest that additional features or panels could greatly enhance the overall user experience by providing better insights into their data.
Compatibility Issues with Web Browsers: Some users have reported encountering bugs when using certain web browsers with Qubit. This has caused frustration as it disrupts their workflow and creates obstacles in setting up experiences within the tool.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
Qubit is being used on our website for A/B testing and visitor feedback. Running A/B tests enables us to make informed decisions as to what we would like to use/change on the website.
- Personal contact at Qubit - I always know who to reach out to rather than just having an impersonal support email.
- Lots of testing ideas coming from Qubit, so we can utilize best practices.
- Reporting on the data gathered on the website could be easier.
- Visitor opinion could have categories you could program rather than machine learning.
Qubit was already in place when I joined the company, so haven't tried alternatives.
5
Marketing, website content, customer insight
2
Understanding website analytics - but no special skills really as Qubit is very self-sufficient and [customer support is] able to explain things in case of questions.
- A/B testing
- Tracking the customer experience with visitor opinion
- Online analytics
- Looking at our features and quantifying how well they are doing
- Enhancing the visitor opinion options
- Product recommendations
- Better website userfriendliness
- Understanding conversion drivers
- In-person training
No
They've always been quick to respond and did everything to investigate and solve any issues.
- Tagging for IBM Digital Analytics
Qubit manages the tags needed for IBM Digital Analytics. Not sure on the difficulty as it was done before I joined.
- Not at the moment
I have found dealing with Qubit very easy, we have regular calls plus an account manager is always there for any ad hoc questions.
August 19, 2015
Qubit are a great conversion optimisation partner
Score 10 out of 10
Vetted Review
Verified User
We first started working with Qubit in summer 2012. Initially we employed Qubit to do a user experience lab for us as the original desktop site had a very low conversion rate. Spurred by the lab results they gave us we rolled out a redesign of the site in September and doubled our conversion rate over night. We then went on to redesign the checkout and increased our checkout completion rate from 50 to 70%. We implemented Qubit OpenTag on the site, using their tag manager to integrate with various 3rd parties like Linkshare, Clicktale, AppNexus, Criteo etc. We also use the Discover platform for behavioural data reporting and A/B live testing on the site.
- Tag management - we used to do bespoke integrations with our web platform that were lengthy and costly. Qubit made it quick & easy.
- A/B testing supported by great account management - our account managemer and analyst at Qubit are really young, bright and innovative and keep coming up with new split testing ideas pro-actively: our most successful test was to use the email sign up box on the site to serve a popup layer encouraging new customers to register. We increased sign-ups from 20 to 180 a week.
- Their Discover platform gives us a wealth of user behaviour data that is more layered and in-depth than our Google Analytics account and has helped us think of the business, merchandising and on-site UX differently. We're currently working on establishing an eCRM program that will user behavioural data captured by OpenTag and put it into our ESP platform.
- The feedback box has helped on many levels as it gathers information on all parts of the business. It was especially helpful in encouraging the buying team to lower our ASP on the site that was extremely high the first season: by introducing elevated contemporary brands like Rag & Bone, Frame denim etc
- Pen tag does slow down the site - improve site performance
- Make behaviour data accessible through customisable open API
- They've helped our conversion rate (CR) increase by 250% over the last 2 years
- They're also very agile, work fast and are happy to connect with our other 3rd parties, which made them valuable especially in terms of improving incoming traffic retention in collaboration with our SEM agency
February 04, 2015
One of the best A/B testing and personalization platforms today.
Score 10 out of 10
Vetted Review
Verified User
We use Qubit as an A/B testing and personalization platform on our e-commerce site. It is being used within the marketing and IT departments. We had tried previous A/B testing and personalization software with our site but nothing compares to Qubit. We finally found a solution that not only doesn't conflict with our e-commerce platform, but also gives us a way to change the design on the website without needing to go through IT development cycles.
- Qubit has great support and Simon, our point man at Qubit has given us great ideas and contributed to our e-commerce strategy to increase conversion and overall ROI on our website.
- The ability to be able to A/B test different features on our site without impending other projects and priorities.
- One of my favorite parts of Qubit is their ability to give us back customer feedback collected on our site in an organized and simple to use feature in their dashboard. This gives myself and team a direct line with our customers. Something I have always wanted.
- I would like more communication between myself and Qubit. I feel that a bi-weekly phone call isn't enough to push strategy forward.
- Initially we encountered conflicts with Qubit and other 3rd party scripts.
- We have seen a slight impact on our overall ROI. It is still early days though, as our traffic sources have gone through quitesignificant changes.
IT and Marketing. Specially software development, UX design and content writing
3
One person should be able to support the platform from a technical perspective, as in can handle any software changes needed and be able to act as the technical liaison to the Qubit account managers. Another person would need to be able to support the platform from a marketing perspective, to be able to oversee the mockups that Qubit design, to ensure they align with the company's brand and 'look'.
- The ability to be able to use Qubit to add a feature to the site, without having to go through an IT cycle
- We use the dashboard to help us discover any issues that our customers may have, whom may not necessarily contact customer service.
- Sometimes when we have a promotion or sale and our own deployment wasn't successful, Qubit was able to step in and provide a solution for us.
- We had to temporarily disable a feature on the website and we were able to do this via Qubit's so that we didn't need to burden our already overwhelmed IT department.
- We would like to continue to optimize and personalize the site further with Qubit. One of my aims is to really segment our audience and be able to deliver content on the homepage and even throughout the site that is personalized for that user specifically.
Yes
We were using Personized, which is a platform for Web personalization. We found that it was meeting our needs in terms of expectations and product usage.
- Product Features
- Product Usability
- Product Reputation
We had been looking at a different platform to replace personized. However we preferred the customer service and personnel at Qubit far better. We also had a trial period with Qubit and found that we loved working with their account managers. We also found the platform was easy to use and their grasp of the brand and our needs in a short period of time was phenomenal. So I would say their customer service was definitely the main factor here.
I was pretty happy with the process, we had a few bumps initially but were able to find a platform we were happy with and are excited to continue working with.
- Implemented in-house