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Coveo Qubit

Coveo Qubit

Overview

What is Coveo Qubit?

Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own…

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Recent Reviews

TrustRadius Insights

Qubit is a versatile software platform that is widely used by various departments within organizations to enhance their websites and …
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Excellent all rounder

8 out of 10
December 06, 2017
Incentivized
We are using Qubit primarily to create experiences and run our A/b and MVT test programme. As well as this, we utilise other products of …
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Qubit enhances us!

10 out of 10
December 06, 2017
Incentivized
It is used by the e-commerce department to improve site UX, A/B split tests and implement new features such as social proofing. It enables …
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Awards

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Pricing

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Unavailable

What is Coveo Qubit?

Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own Universal Variable data model,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Coveo Qubit?

Coveo Qubit (acquired October 2021) uses rich visitor data to understand different user segments and serve personalized messages to audience segments using JavaScript. It is available on either a managed or self-service model.

Data is collected using Qubit’s own QProtocol data layer, or by integrating the user’s existing model via our API. Quantitative visitor behavioral data is combined with qualitative visitor feedback and ingested data from Qubit users' other systems of record enabling them to identify areas of the site and customer groups to optimize and target with personalization experiences.

Using JavaScript means that changes do not have to be hard-coded into the site, giving marketers and ecommerce teams greater power to implement changes outside of the development cycle.

Users can A/B test any changes to their site using Qubit, and the user interface lets them know what the test results are.

Coveo Qubit Features

  • Supported: Website Personalization Technology
  • Supported: Visitor Analytics and Insights
  • Supported: Business Intelligence
  • Supported: A/B Testing Platform
  • Supported: Tag Management

Coveo Qubit Screenshots

Screenshot of Screenshot of Screenshot of Qubit Pro segments metrics page, showing the key metrics and activity for an audience segment.Screenshot of Segments overview page in Qubit Pro, showing a list of user-created audience segments.Screenshot of Selecting between the different types of experience in Qubit Pro to create a new personalization.Screenshot of Using a Qubit Pro template to create a Visitor Pulse Survey to gather user information.Screenshot of Using Qubit Pro custom mode to create a homepage banner.Screenshot of The overview metrics page in Qubit Pro.Screenshot of Setting the goals and segments for an experience to be tested in Qubit Pro.

Coveo Qubit Videos

Qubit Spring 2016 Product Launch
Qubit Pro Jan 2018 Introduction Video We believe in the power of data to get you closer to your customers. Our technology will help every visitor to discover and spend more with the brands they love. This is where uplift lives.

Coveo Qubit Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUK, USA, France, Germany, Netherlands, Spain, Italy
Supported LanguagesOur service can process all major languages

Frequently Asked Questions

Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own Universal Variable data model, or by integrating the user's existing model via our API. It combines quantitative data with qualitative visitor feedback to give Qubit users the ability to detect areas for optimization. Using JavaScript means that changes do not have to be hard-coded into the site, giving marketers and ecommerce teams greater power to implement changes outside of the development cycle. Users can A/B test any changes to their site using Qubit, and our user interface lets them know when the necessary sample size, and what the test results are. Qubit also allows users to bring different silos of information together to provide a holistic view of their marketing channels, and understand what action will have the greatest impact on their overall business.

Monetate, Optimizely Web Experimentation, and Sitecore Experience Manager are common alternatives for Coveo Qubit.

Reviewers rate Availability highest, with a score of 9.

The most common users of Coveo Qubit are from Enterprises (1,001+ employees).

Coveo Qubit Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(199)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Qubit is a versatile software platform that is widely used by various departments within organizations to enhance their websites and optimize user experiences. One key use case of Qubit is its ability to facilitate A/B testing, allowing users to create and implement tests to drive conversion rate improvements. With Qubit, marketing teams can quickly make changes to websites without requiring CMS changes or extensive development work. This flexibility enables them to test different designs and content variations in real-time, measure the impact of these changes, and make informed decisions on website optimization.

Another important use case of Qubit is its capability to collect and analyze large quantities of data to drive personalization based on customers' previous website and transactional behavior. By leveraging this data, Qubit empowers organizations to deliver targeted experiences and offers to specific customer segments, enhancing engagement and driving conversions. This level of personalization is seen as a key advantage of Qubit over other A/B testing and personalization software available in the market.

Furthermore, Qubit's attribution tool through OpenTag plays a crucial role in understanding visitor journeys and making informed decisions on marketing spend. It provides valuable insights into how customers interact with the website, helping organizations allocate resources effectively for maximum impact. Additionally, Qubit's frequent upgrades offer new opportunities for increasing conversion rates and improving customer engagement.

Overall, users rely on Qubit for a range of use cases including A/B testing, personalization, data-driven decision making, content delivery, measuring the impact of changes, and understanding customers' preferences and behaviors. Its versatility makes it an essential tool for marketing teams, IT departments, web designers, and customer service professionals looking to optimize user journeys, test hypotheses, implement rapid changes, and ultimately improve overall conversion rates.

Versatile tool: Users have found Qubit to be a versatile tool that allows them to build literally anything, making it a valuable asset for non-technical team members. Multiple reviewers mentioned this.

Excellent account management and customer support: The account management and customer support provided by Qubit were highly praised by users. They mentioned that they had never experienced such good account management before and found the team's support particularly helpful in areas like data preparation for strategic review, growth hacking project management, and A/B testing. Multiple reviewers mentioned this.

Valuable feedback collection: Users highly appreciated the feedback box feature in Qubit as it gathers information on all parts of the business. Feedback is given to relevant departments such as merchandising and product development, leading to the introduction of new products or additional sizes based on customer feedback. Multiple reviewers mentioned this.

Difficult User Interface: Many users have found the user interface of Qubit to be difficult to navigate, making tasks feel clunky and impeding their ability to report on tests effectively.

Lack of Data Visualization Features: A number of users have expressed a desire for more robust data visualization capabilities within Qubit. They suggest that additional features or panels could greatly enhance the overall user experience by providing better insights into their data.

Compatibility Issues with Web Browsers: Some users have reported encountering bugs when using certain web browsers with Qubit. This has caused frustration as it disrupts their workflow and creates obstacles in setting up experiences within the tool.

Attribute Ratings

Reviews

(1-2 of 2)
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Sanchia Neilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it for AB and MVT testing on-site, marketing pop-up messages, collecting customer feedback through an exit survey, and attribution tagging and modelling for affiliates (used by a different team to me). It is being used by the Multichannel department only at the moment.
It helps to implement temporary changes without the need for development time and resource, to test a change before implementing it (to assess impact), and to correctly monitor affiliate sales.
  • A/B testing is very comprehensive - the test structure ensures results are statistically sound, and multiple conversion metrics can be used within the same test.
  • The interface is very user-friendly, it's easy to slice data in the way you want when analysing visitor opinion - which isn't always easy for qualitative data analysis.
  • It would be useful to have an estimated date that a test would be complete based on the number of visitors that have already been part of the test.
  • When categorising visitor opinion this isn't reflected in the downloaded file - it would be good to save all changes here.
Qubit is best suited for on-site testing, allows the flexibility to test a theory and then roll out changes immediately without the need for additional development.
  • Increased efficiency
  • Ability to respond directly to customer feedback from the exit survey to improve customer service.
Excellent service in addition to a great product - the responsiveness, knowledge and support of the account management team is one of the main reasons we will continue to use the tools.
Not Sure
  • Product Features
  • Product Usability
  • Product Reputation
They are very helpful and responsive, usually issues are resolved very quickly.
No
Miriam Isaac | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Qubit as an A/B testing and personalization platform on our e-commerce site. It is being used within the marketing and IT departments. We had tried previous A/B testing and personalization software with our site but nothing compares to Qubit. We finally found a solution that not only doesn't conflict with our e-commerce platform, but also gives us a way to change the design on the website without needing to go through IT development cycles.
  • Qubit has great support and Simon, our point man at Qubit has given us great ideas and contributed to our e-commerce strategy to increase conversion and overall ROI on our website.
  • The ability to be able to A/B test different features on our site without impending other projects and priorities.
  • One of my favorite parts of Qubit is their ability to give us back customer feedback collected on our site in an organized and simple to use feature in their dashboard. This gives myself and team a direct line with our customers. Something I have always wanted.
  • I would like more communication between myself and Qubit. I feel that a bi-weekly phone call isn't enough to push strategy forward.
  • Initially we encountered conflicts with Qubit and other 3rd party scripts.
I would say it is well suited as a personalization tool and if you are seeking to find an A/B testing tool that fits your needs, this is a great all in one solution. It is not magic though, the best way to work with Qubit is to come to the table with a strategy and they will help you figure out the best solutions for your customers and website.
  • We have seen a slight impact on our overall ROI. It is still early days though, as our traffic sources have gone through quitesignificant changes.
We choose Qubit after a bad experience with Personyze. We found the latter difficult to use and their dashboard was hard to navigate. We have far less overhead with Qubit and Qubit are able to take care of all the development stages from A to Z.
IT and Marketing. Specially software development, UX design and content writing
3
One person should be able to support the platform from a technical perspective, as in can handle any software changes needed and be able to act as the technical liaison to the Qubit account managers. Another person would need to be able to support the platform from a marketing perspective, to be able to oversee the mockups that Qubit design, to ensure they align with the company's brand and 'look'.
  • The ability to be able to use Qubit to add a feature to the site, without having to go through an IT cycle
  • We use the dashboard to help us discover any issues that our customers may have, whom may not necessarily contact customer service.
  • Sometimes when we have a promotion or sale and our own deployment wasn't successful, Qubit was able to step in and provide a solution for us.
  • We had to temporarily disable a feature on the website and we were able to do this via Qubit's so that we didn't need to burden our already overwhelmed IT department.
  • We would like to continue to optimize and personalize the site further with Qubit. One of my aims is to really segment our audience and be able to deliver content on the homepage and even throughout the site that is personalized for that user specifically.
We really love working with them and we are excited to see what ideas they will come up with as we continue to optimize our website.
Yes
We were using Personized, which is a platform for Web personalization. We found that it was meeting our needs in terms of expectations and product usage.
  • Product Features
  • Product Usability
  • Product Reputation
We had been looking at a different platform to replace personized. However we preferred the customer service and personnel at Qubit far better. We also had a trial period with Qubit and found that we loved working with their account managers. We also found the platform was easy to use and their grasp of the brand and our needs in a short period of time was phenomenal. So I would say their customer service was definitely the main factor here.
I was pretty happy with the process, we had a few bumps initially but were able to find a platform we were happy with and are excited to continue working with.
  • Implemented in-house
As our strategist at Qubit took the initiative to bring in another account manager when he saw that we needed communication / support during the hours he wasn't available, due to conflicting time zones.
I would say that the Qubit account managers are always available for any request. We have a lot of different promotions that could always do with last minute optimizing or changes and Qubit can be relied on to get this changes up and running in an impressive amount of time, so that we don't need to patch live or wait for the next IT sprint. Invaluable to our business.
Performs very well and if they are any problems, they are resolved as soon as possibly.
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