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Quest Rapid Recovery Reviews and Ratings

Rating: 5 out of 10
Score
5 out of 10

Community insights

TrustRadius Insights for Quest Rapid Recovery are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simple Installation and Setup Process: Many users have found the installation and setup process of AppAssure to be straightforward and easy. Several reviewers mentioned that they were able to complete the entire process within minutes.

Excellent Deduplication and Compression Capabilities: A significant number of users have praised AppAssure for its excellent deduplication and compression capabilities. They have found these features particularly beneficial for organizations dealing with large volumes of data or a significant number of servers.

Versatile Backup Options: Multiple reviewers appreciated the option provided by AppAssure to replicate backups to the cloud or another AppAssure server, which provides additional protection. This feature has been well-received by users who value having multiple backup options available.

Reviews

7 Reviews

Quest Rapid Recovery Review

Rating: 7 out of 10

Use Cases and Deployment Scope

We currently use Quest Rapid Recovery as one of our managed backup service offerings to our clients. This is an all inclusive backup service where the client gets onsite and offsite backups and the option for DR by using the virtual standby feature of the software, all of which is managed by us as the Managed Services Provider. For our clients they are looking for a hands off backup solution to protect their on premise servers and have an air-gapped copy offsite.

Pros

  • The deduplication and compression is extremely good and serves very well for organizations with very large volumes of data or a large number of servers.
  • The virtual standby of the protected servers are very easy to get online for testing or in the event of a disaster.
  • If you have a good internet connection, the offsite replications complete very quickly, taking good advantage of the deduplication and compression both onsite and offsite.
  • If you are looking for a very long GFS retention policy the deduplication and compression easily facilitates multiple years without the need for huge storage capacity.

Cons

  • Support for newer operating systems (Windows, Linux, VMware) is slow to be added. Usually takes 3-6 months from the new version being released for it to be supported.
  • There is no way to automate the testing of the virtual standby which a lot of comparable products are able to do.
  • The software has a backup type called "base image" which is essentially taking a full backup after an unexpected shutdown of the server. If your servers crash and they are very large, this may impact your storage requirements significantly. They do now have synthetic full backups which alleviate this issue a bit but they are not perfect either.

Likelihood to Recommend

<ul><li>If you are looking for a very long GFS retention policy (multiple years), this software is very efficient with on disk data usage for the backups by the way of deduplication and compression.</li><li>You have a very large data footprint and are looking for an efficient backup solution that will deduplicate and compress your backup data very well.</li><li>You are looking for a backup software that allows you to host the onsite and offsite backup server/software/data and not use any cloud services.</li><li>You are a Managed Services Provider looking for a good managed backup solution that is quite cost effective and scalable when servicing to multiple clients.</li></ul>

AE
Adir Erulkar
Cyber Security Services Manager in Information Technology at Emerging IT (11-50 employees)
Vetted Review
Quest Rapid Recovery
8 years of experience

Rapid Recovery Provides Affordable, Reliable Backup Solutions

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Quest RR for our primary backup solution at all 3 of our locations. It replicates from location to location. It is a very simple configuration that does provide us with peace of mind.

Pros

  • Backup email reporting is good.
  • Deduplication makes backing up larger jobs much more manageable.
  • Restoring files is fairly simple and quick.

Cons

  • Base images seem to be created too often at the slightest trigger like an improper shutdown. Something I think should be able to be skipped.
  • Speed of mounting restore points is bad and often times out. There are some work arounds for this but it is annoying.

Likelihood to Recommend

It's well suited for small to medium businesses who have multiple offices and several terabytes of data to backup. Good replication between sites. It is not well suited for smaller businesses with either not a lot of data or no need for replication to other locations.

AP
Aaron Phillips
IT Manager in Information Technology at Outbound Technologies (51-200 employees)
Vetted Review
Quest Rapid Recovery
6 years of experience

Easy, cost effective, and trustworthy backup solution

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It is used across our whole organization to provide backups and archiving of system-critical production hosts. It addresses issues of data availability, integrity, and security and it does them in a very easy to use manner. On top of that, it supports our required compliance issues and makes it easy to restore critical systems and data in the event of a failure.

Pros

  • Automation and scheduling.
  • Easy to use interface.
  • Virtually painless deployment and configuration.

Cons

  • Linux support is available, but the configuration isn't as easy as with Windows.
  • Quite resource hungry at times.

Likelihood to Recommend

Quest Rapid Recovery is well suited for business scenarios where back up is needed in a set it and forget it manner. Great for beginning admins because it is incredibly easy to learn and use. Scales incredibly well with your organization as it grows. It may present challenges in hybrid os environments, but it still manages to serve the needs there as confidently as in a homogenous environment once configured.

VU
Verified User
Technician in Information Technology (201-500 employees)
Vetted Review
Quest Rapid Recovery
5 years of experience

AppAssure is not recommended for Enterprise but fine as a consumer product

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

We are using AppAssure now Rapid Recovery, to backup our VM servers at our datacenter. The backup product is not meeting our backup demands, we often get missed backups. We have 100 VMs to backup and we are also doing off-site replication to an Azure RR core. When rollups are running, it halts the backups. We adjusted the rollups to run once a week, it consumes too much of our repository space. Can't win with the product.

Pros

  • It's good when there are no issues with the backup. It works well with file level restores if you can get the systems backed up without any corruptions.

Cons

  • We have many repository corruptions and have to blow our backups away. I would not recommend using this if you are keeping a long retention.
  • We upgraded the agent and it created a new base image. Duplicate base images are eating up into our repository space.
  • I would like to see the repositories go away and use the type that was introduced for replay.

Likelihood to Recommend

We have to monitor the backups daily, it's so bad that support is monitoring our core for us daily. Managing backups is another full-time job and it should not be this difficult with new issues every week. I don't recommend this product to anyone, stay away if you can and go with something more reliable.

VU
Verified User
Engineer in Information Technology (501-1000 employees)
Vetted Review
Quest Rapid Recovery
6 years of experience

AppAssure gets it done

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

AppAssure is used to back up all our Windows and Linux servers, both physical and virtual. In the past we were using Tivoli and find this a much easier solution to manage. Traditional file level backup solutions were problematic with our document management application because of the sheer volume of files. The ability to export a backup to a virtual machine has allowed us restore a "broken" VM with just a few clicks. This same function gives us the ability to have a "standby" VM ready to power up should a production VM fail.

Pros

  • Installation and setup is simple. You can be up and running in minutes.
  • Your backups can be replicated to the cloud or to another AppAssure server to give you additional protection.
  • The user interface is simple and easy to use and improvements in the UI and reporting are getting better with each update.

Cons

  • My biggest pet peeve is when the agent on a protected machine stops working. These failures don't show up on my daily report. I need to check the GUI to insure all the agents are talking to the core. Killing the agent process on the protected machine, then starting the service always seems to get them talking once again.
  • Linux support is limited to specific distributions. We often have to enlist AppAssure Technical Support to get our Linux VMs protected.
  • Dell releases patches to both the core and agents. The GUI reports the version of the version level but nothing about any applied patches.

Likelihood to Recommend

AppAssure works well for quick access to point in time backups of Windows machines without having to do a complete restore. The virtual standby function is useful as a disaster recovery or high availability solution. Recent upgrades to the product and rebranding to Rapid Recovery look promising. If your Linux machines are mission [critical] make sure your administrators test restores so they can perform them in a timely manner should the need arise.

TA
Tony Albanese
System Analyst III (SAN) in Information Technology at Hunterdon Healthcare (1001-5000 employees)
Vetted Review
Quest Rapid Recovery
3 years of experience
View profile

Are you sure? No, I'm AppAssure!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use AppAssure as our data backup and data recovery solution. AppAssure is currently being used in our corporate environment and across all of our branch office locations. We are able to do a bare metal restore under 30 minutes and for our mission critical servers we utilize the Virtual Standby feature which [brings back] a dead server back online within minutes. With a secondary AppAssure appliance in our branch office locations, we are able to replicate our mission critical network share server to 2 other sites, which accommodates our disaster recovery issues. Overall, we are very satisfied with the AppAssure appliances we've purchased.

Pros

  • AppAssure add-on (DocRetriever for SharePoint Console) allows us to recover a particular sub site in SharePoint if deleted.
  • AppAssure add-on (Local Mount Utility) allows us to drill into an incremental backup to retrieve a file that was saved on a particular date and be able to mount it and make it into a temporary file recovery share.
  • AppAssure Virtual Standby allows us to put our primary domain controller on Virtual Standby in lieu of a disaster.

Cons

  • I've noticed that pushing an agent update via the console does not always work. It gets frustrating to download the 300mb agent and install it manually across our infrastructure servers.
  • Reporting is a big issue, the canned reports aren't really helpful. I wish there was a way to have customized reporting. Also, be able to schedule reporting from the console. I had to schedule it through PowerShell, but most people aren't proficient with PowerShell so it could be quite challenging.
  • The Event logs: When there is a failure, it doesn't provide explanation at times of why it failed. If there was a solution/suggested To-Do if a particular error occurred it would save a lot of IT time.

Likelihood to Recommend

If your organization is looking for a solution that provides reliable backup, quick data restore or replication then AppAssure is the appliance to consider. If your organization has Hyper-V or VMware in your environment and requires those [to have] .vhdx or .vmdk backup, then AppAssure is the appliance to consider. If your organization is looking for a data recovery solution, then consider using AppAssure.

DP
Dhaval Parekh MCP, MCSA, MCSA+M
Senior Systems Administrators in Information Technology at AASKI Technology (201-500 employees)
Vetted Review
Quest Rapid Recovery
3 years of experience
View profile

AppAssure Review

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We initially purchased this product for the hot P to V features of AppAssure. It expanded when our remote sites needed a VM backup solution. They were running ESXi free version, so there werent many options. When we were told AppAssure could backup ESXi free we explored the software further. For the price and purpose of the solution, it was the best we could find. Since then, we've been using AppAssure to back up all our VMs in our remote sites.

Pros

  • Continuous backup with deduplication and compression
  • The P to V function of the software is create. To be able to back up physical machines and create a hot spare on a virtual environment was a great selling point.
  • Can back up physical and virtual (ESX or Hyper-V).

Cons

  • The GUI and response times are far too slow. It would be nice if this could be improved.
  • Currently you can set a blanket retention policy for all protected machines. It would be great if this could get more granular and can do protection groups of machines where you can custom set retention policy
  • Once again, policies where you can set backup times for groups rather than individual machines would be great.

Likelihood to Recommend

I belive AppAssure is now part of the Dell protection Suite. We have a very messy backup process where we run several backup products: one product for virtual, one for physical, Appassure for special backup needs. If you are looking at AppAssure, ask yourself if you're willing to use the entire backup suite from Dell. I feel one of the key things for backup is a single pane of glass. Can you manage a majority of your backup needs and processes from this one product?

VU
Verified User
Employee in Information Technology (1001-5000 employees)
Vetted Review
Quest Rapid Recovery
3 years of experience