Overview
What is QuickBooks Online?
QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
QuickBooks Online saves the day!
Caution - check with other users in your industry
QuickBooks Online is more interested in profit than providing a descent product.
The product is supposed to address accounting, but, in my experience, it is continuously problematic …
Essential online accounting system for UK businesses
Two Strikes for QBO in 2 Small Businesses
Atrocious Customer Service
Great until it became terrible, stay away from live bookkeeping!
QBO: Support that drives you over the edge
Always room for improvement
QuickBooks is a good program for users who are not accountants!
Don't do it. Just don't.
Best small business bookkeeping software!
QuickBooks online is a poorly written program with little help.
QuickBooks Online is the perfect fit for us!!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Bank reconciliation (137)6.262%
- Accounts receivable (131)6.060%
- Standard reports (128)5.353%
- Dashboards (124)4.747%
Reviewer Pros & Cons
Pricing
Self-Employed
$15
Simple Start
$25
Plus
$75
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
QuickBooks Online Demo | CAN
Features
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 4.3Pay calculation(69) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 3.8Benefit plan administration(32) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 4.8Direct deposit files(65) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 1.6Salary revision and increment management(44) Ratings
Salary revision is the ability to modify individual employee pay.
- 1.3Reimbursement management(46) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 1.3API for custom integration(54) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 3.8Plug-ins(57) Ratings
A number of third-party plug-ins are available to expand the core functionality of the software.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 2.9Single sign-on capability(81) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 4.5Role-based user permissions(102) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 4.7Dashboards(124) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 5.3Standard reports(128) Ratings
The software offers pre-built reports with metrics standard to the category.
- 5.9Custom reports(116) Ratings
Users can create custom reports.
General Ledger and Configurable Accounting
Financial management solution, including capabilities for general ledger and configurable accounting
- 5.4Accounts payable(122) Ratings
This includes the automation and tracking of payment to vendors and suppliers, with features such as payment scheduling, check printing, open purchase order alerts, document management, direct ACH bill payment, and vendor records.
- 6Accounts receivable(131) Ratings
This includes the management and automation of invoices and collections, with features like statements, invoices, receipts, payment reminders, customer records, auto billing, and refund checks.
- 6.3Cash management(120) Ratings
The software provides a complete picture of a company’s cash flows, streamlines payment processing, and includes cash forecasting.
- 6.2Bank reconciliation(137) Ratings
The software connects to a company’s financial institutions in order to reconcile accounting records with checking, savings and credit card accounts. Often month and year closing capabilities are included.
- 5.6Expense management(123) Ratings
The software can log and track business expenses and reimbursements, including travel-related expenses, with the ability to tie them to particular projects.
- 1.7Time tracking(56) Ratings
The software can track billable and non-billable employee time by project.
- 5.3Fixed asset management(53) Ratings
This includes the ability to track fixed assets (e.g., laptops), including location, check-in and check-out, maintenance scheduling, audit history, specialized property tax period reports, cost and depreciation.
- 1.4Multi-currency support(23) Ratings
The software supports transactions across multiple currencies.
- 1.4Multi-division support(42) Ratings
The software is flexible and supports bookkeeping practices along multiple dimensions such as locations, branches or products.
- 1.7Regulations compliance(38) Ratings
The software helps users adhere to typical accounting standards and regulations such as IFRS, GASB, or GAAP.
- 5.2Electronic tax filing(66) Ratings
The software provides a full electronic interface for the filing of repeatable taxes, such as payroll or sales tax.
- 2.5Self-service portal(66) Ratings
The software provides online portals for certain stakeholders to find information relevant to them, such as employees, vendors and customers.
- 1.3Global Financial Support(16) Ratings
Account using multiple ledgers, multiple currencies, and multiple entities
- 3.5Primary and Secondary Ledgers(35) Ratings
Record and report across multiple currencies and accounting standards with primary and secondary ledgers
- 4.9Intercompany Accounting(29) Ratings
Automatically balance and reconcile GL for intercompany transactions
- 4.1Localizations(21) Ratings
Meet reporting requirements with country-specific localizations
- 5.1Journals and Reconciliations(74) Ratings
Automate and synchronize ledgers and processes
- 1.8Enterprise Accounting(25) Ratings
Create accounting for disconnected ERP and non-accounting source systems
- 2Configurable Accounting(38) Ratings
Configure accounting rules and segments for each chart of accounts
- 2.9Centralized Rules Framework(24) Ratings
Integrate disparate ERP and transactional systems into single ERP instance
- 3.9Standardized Processes(48) Ratings
Centralize financial management to facilitate standardized financial processes
Inventory Management
The ability to track and manage the flow of goods or materials into and out of an inventory.
- 1.2Inventory tracking(45) Ratings
The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.
- 1.2Automatic reordering(22) Ratings
The software can be set up to automatically reorder a good when it falls below a certain threshold.
- 1.3Location management(21) Ratings
The software can track multiple goods across multiple locations.
- 1.3Manufacturing module(17) Ratings
The software helps track and manage raw materials, work-in-progress items, and finished goods.
Order Management
The ability to process orders, and track them from quote to cash.
- 4.8Pricing(55) Ratings
Users can set up complex and unique pricing requirements.
- 4.8Order entry(53) Ratings
Users can enter an order once, and the data flows to all the necessary units such as fulfillment and billing.
- 2.3Credit card processing(63) Ratings
The software facilitates credit card processing.
- 3.9Cost of goods sold(68) Ratings
The software calculates the direct costs attributable to a finished product, such as materials and labor, and includes roll-up pricing.
- 4.7Order Orchestration(21) Ratings
Define and execute order fulfillment processes for products as well as services on the same order.
- 4.7End-to-end order visibility(20) Ratings
Get updates on orders, inventory, shipments, planned supply, and invoices, and improve the quality of decisions through in-context analytics
- 1.2Order exception Resolution(18) Ratings
Monitor fulfillment tasks and resolve issues, view and evaluate varios options via what-if analysis and define and enforce change order rules
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is QuickBooks Online?
QuickBooks Online Integrations
QuickBooks Online Competitors
QuickBooks Online Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1809)Attribute Ratings
- 2.5Likelihood to Renew24 ratings
- 2.1Availability5 ratings
- 1.1Performance4 ratings
- 4.1Usability76 ratings
- 2.2Support Rating68 ratings
- 3Implementation Rating6 ratings
- 10Configurability1 rating
- 1.1Product Scalability2 ratings
- 1.4Ease of integration2 ratings
- 1.1Vendor pre-sale2 ratings
- 1.1Vendor post-sale2 ratings
- 7.4CPA Rating18 ratings
Reviews
(51-75 of 161)QuickBooks Online and Shopify
- Linking to bank, credit cards, and Shopify
- Fairly fast to enter transactions
- Flexible reporting
- It's hard to see the audit trail of a transaction as debits and credits to the General Ledger.
QuickBooks helper 101
- Vendor bills
- Print checks
- Pay bills
- Customer invoice
- Reports
- Vendor Expense set up
- New button set up
It's good but could be better.
- Could access
- multiple user support
- easy of use event for non accountant user
- More feature without having to pay more, like inventory management, having independant fleet tracking system
- Some interactive tutorial to assist non accountant user
- Add dedicated control, like which user can do what.
QuickBooks Online Review
- Easy to use user interface, intiative, and clean
- Reconcilations are easy to do
- Can use tags to catagorize expenses
- Reporting is pretty standard and basis. Limited customization
- Connection with banks can be unstable, there were a couple times it got disconnected and you have to re-connect and download data
- While you can have a dashboard view, , it is not customizable
QuickBooks Online Review
- User Friendly
- Easy to learn
- Works well for small, low employee count companies with inexperienced accounting personnel
- Lack of accounting controls across the board
- Updates are pushed down from QBO that affect current GL mapping within payroll without notification or explanation of changes
- Lack of ability to truly track audit trail items, QBO does not track everything
- It will let you adjust or put anything, anywhere, therefore allowing easy non accountant users to make errors
Quickbooks is a solid online accounting tool
- Sync bank transactions
- Categorize expenses
- Ui can be complex if you want to automate activities like classifying expenses.
Good for its price. Good for a startup company
- Good UI representation of payroll
- Good for small orgs (may be)
- Navigation
- Login. It has N number of ways to login which confused me a lot. Every time i have to reset my password.
Quickbooks and Me
- QBO Advanced has extremely excellent customer service via the telephone. Agents are knowledgeable, helpful, and usually determined to solve the (user caused) problems. I think that he agents used to be hired to troubleshoot issues but they really have become almost-accountants because this is what is demanded by users.
- The accountant likes the ability to see in real time any problems that we have. Sometimes it is just a category selection issue--such as which is the proper category to put a particular expense
- I like the ability to WFH with immediate integration with my boss and his part of the work equation
- Although there is a steep learning curve for new (never before)users, it is extremely easy to navigate once you accept that QBO must be obeyed. It is difficult to make a mistake as QBO sort of guides your thinking to reach the correct and logical conclusion
- There are too many self advertisements which pop up. Although it is interesting to note what QBO can offer, I have yet to take advantage of any.
- QBO has power outages, or whatever they are called when we simply cannot use QBO, which are distressing interruptions to our work.
- Updates are somewhat frequent and have no warnings
- It is expensive to maintain and QBO credit card swipe fees are quite uncompetitive
When isn't it appropriate? I don't know. We have been in business for
Can't go wrong with QuickBooks
- Integrates with 3rd party software
- Stores receipts
- Sends invoices & reocurring bills
- Reporting is sub par. Their monthly statements and dashboard overviews are some of the worste in the industry.
- Exporting information to an accountant that isnt using quickbooks is a pain.
- They don't scan receipts and auto upload information like other softwares do.
- Invoice can be sent to clients
- Categorize expense and income transactions by creating a rule
- Allow you to view your income and expenses on the dashboard
- You can view any unpaid invoices and how many days outstanding
- Clients can pay invoice once it is sent
- You have to be careful when using the "Add" or "Transfer" button for transactions. You want to make sure you are selecting the right function for your transaction.
- Before you add a transaction, you want to make sure the category is correct. It would be great if there was a button that asked you about categories first so that you don't have to undo transactions.
- Bank transfers between accounts are typically not reported accurately in QuickBooks Online and may require adjustments.
- Their different pre-generated reports are so handy for tax time
- I love how there's auto save options and the ability to backup is so quick/easy
- I have multiple companies and they make it so easy to switch back and forth between companies
- The online version could have a better expert mode for advanced users
- I suppose there could be a few more generated reports based on the type of industry you're in
- It would be nice to have a quicker way to share reports (outside of the system or through email)
- Easy to use whether accountant or non-accountant, except setup and adjustments.
- Simple processes on banking (cash transaction match) and bank/account reconciliations.
- Great dashboard where you can see an overview of financial performance at a high level simultaneously instead of running individual reports.
- As I mentioned earlier, we sometimes need to have more than one account dimension like 'Class' to record transactions for companies/clients who have complicated organization structures or/and business lines.
- Payroll services are not really very comprehensive.
- Financial reports
- Integration with our financial institutions.
- Integration with our outside accounting firm.
- Bank and credit card account feed goes back 90 days.
- Giving a bit of control over your data.
- Expensive to maintain and add features.
- The canned reports are very helpful, and the ability to customize them makes them even more useful.
- I use the Dashboard daily since it provides a good snapshot of our monthly status.
- Views by Customer are helpful, allowing me to see invoices and payments in one place, which I had been doing on a spreadsheet.
- The invoices tab lets me see which invoices are due at a glance rather than having to dig through each customer record.
- It times out too quickly, frustrating that I have to log in again on the same computer multiple times a day.
- The chart of accounts is frustrating, we need to find a better way to tell people how to categorize expenses. And it's not set up very well for a SERVICE business, specifically an agency.
- Really hating Quickbooks Time (TSheets) that we moved to in January 2021. We made the move with the promise that it would associate time with the related client billing, and we take great pains to make sure time entries are added to the invoices when we create them, but when I go to pull a report by customer it doesn't show the related time expense for an accurate P&L. Tragic mistake to have chosen TSheets, we did it only at our Accountant's recommendation because he could help us with implementing it, but I ended up paying him a couple thousand dollars for his help which was really just a learning curve. And it still doesn't give us the info we wanted. If I had it to do again, I would have chosen an app for our time tracking that was created for agencies, NOT TSheets.
- Software integration - QuickBooks is an industry leading brand and is easily integrated into nearly any software package or service available for businesses.
- Easy to generate reports - the handy search box allows you to type a few keywords to find the exact report you're looking for
- Accessibility - handy apps for every device from your desktop computer to your smartphone. The apps are well built and intuitive, they don't leave me frustrated trying to find the button I'm looking for.
- Banking Integration - this was another must have feature for me to reduce the amount of time I spend entering data from one system into another.
- Tone down the advertisements for related Intuit products - every year they keep adding more reminders that they offer various other services to help my small business.
- Too many screens/layouts not necessary for every business. I wish there was a way to deactivate sections like payroll since I'm not using them currently.
- Products & Services section is rather limited - I'd love to see some sort of rudimentary inventory control system to keep track of stock levels
QuickBooks Merchant Services will keep your money
- Quickbooks is universal
- Many people use it
- Most accountants are familiar with the product
- Customer service is non-existant
- Quickbooks merchant services will hold on to your payments for as long as they want.
- No-one answers the phone when you call for support.
- There are easy ways to suggest improvements, but Quickbooks does not follow up.
quickbooks puts your customer paid funds on hold and you are not able to find out why! customer service is dreadful
- Invoice format
- Invoice structure
- Ability to send invoices
- Customer service
- Sorting out of issues is complex and frustrating
- No personal contact available. It is computer-generated assistance. When you do get to speak to a human they cannot help. You get the typical run around especially when they have a "hold" on your funds.
QBO Expert and Easy
- Simplicity of use.
- Completely oriented towards accounting, well designed.
- Intuitive to use.
- Great help functions.
- Slow performance.
- Hard to navigate between modules.
For the last few months, we have run into a problem that QB's customer support and technical teams can not seem to fix. Our bank feeds only work for some of our accounts when they have been working normally for years. This is our 6th and probably the final year of using QBO. We are currently looking to get rid of the product all due to their crappy, horrible, non-responsive, and disorganized lack of support.
- Easy to get reports.
- Very fluid chart of accounts.
- Good dashboard where I can see my important financial concerns.
- Customer service is nil.
- Tech support is very difficult and time consuming to work with.
- Cases and case numbers get lost or are not entered properly meaning start all over.
- Automatic matching is very unreliable and if not closely watched your finances may be wrong.
If you are not accounting savvy you need a bookkeeper. The program is not designed for a parttime user.
The "Bookkeeping Live" service that they offer is good and priced decently.
Before the bank feeds crapped out (and their support can't fix) the system was good.
QB Online: Great for WFH
- As an online-based software, it can be accessed from anywhere in the world, which is of particular interest to those working remotely and on different continents.
- It can be user-friendly for those who are new to accounting software.
- Easily manipulated which is good for clients with intricate wording necessary on their invoices.
- Cannot do intricate accounting reports or entries like a desktop version allows.
- QuickBooks Online makes it very easy to run basic financial reports.
- QuickBooks Online integrates with all major banks, making adding transactions quick and easy.
- QuickBooks Online is cloud based, which means you can access your financial data from anywhere in the world with internet access.
- First-time set-up with QuickBooks Online isn't difficult, but it would be helpful if they provided tips/advice for those who may be moving from another platform.
- QuickBooks Online likes to push their other services, for example using their system to accept payments. I wish there were a way to opt out of seeing certain options that you choose not to use.
- Getting help from an actual QuickBooks Online support member is difficult. Often times if you post a question online, the answer provided doesn't actually answer or address your question and the issue is closed before you're able to elaborate more.
Great for sharing through the entire company
- Real time updating.
- Medium user-friendly.
- Projections and reports.
- A bit difficult for our novice users.
- Faster loading of software.
- Better help support.
- Ease of use
- Simple to understand
- I think some of the reports that you can generate are designed for as if you are an accountant or have a background in finance. It would be nice for them to be a little more straightforward or the terminology more simple and straightforward.
- It sometimes takes days and days to receive the money that you are sent, meaning that sending payments through your bank could likely be quicker and easier.
- QuickBooks Online gives me the ability to create customized reports and financial statements in seconds.
- This software allows me to keep track of accounts payable and receivables and also allows me to receive payments from clients online.
- This software allows me to keep up with my books in real time and offers assistance through live chat and information lookup.
- This software is not always user friendly and allows for multiple routes to be taken to accomplish the same outcome which at times can be confusing and lead to multiple answers.
- This software allows chat but not the ability to have a quick question answered over the phone unless enrolling in virtual bookkeeping services.
- This software does take quite a while familiarize with.
- QuickBooks Online is the total package for small businesses that need comprehensive accounting software support at an affordable price. There are other options for medium-to-large size businesses, like NetSuite, but their subscription costs are much higher. In contrast, QuickBooks Online offers functionality that will serve most small businesses for a fraction of the cost.
- In the small-business accounting software category, other companies offer competing products. Still, after doing my own research and reading reviews from other users, I found that QuickBooks Online is regarded as the most robust and feature-rich in terms of all of the accounting needs and reporting functionality that your business might need.
- QuickBooks Online has a great feature called Receipt Capture, which allows you to snap a photo of your receipt and automatically upload it into the system for your approval. The software tries to auto-fill the appropriate information like merchant name, transaction date, transaction amount, and account category. The auto-fill suggestions aren't 100% accurate, but the functionality is helpful and is improving with time.
- I have requested a callback from QuickBooks Online customer support numerous times in my two years as a customer, and the callback is usually within 5 minutes. The support is generally beneficial and able to resolve the issue. If your question or problem is easier to address by the representative looking at your session with you, there is functionality built right into QuickBooks Online that allows you to screen share your session with the representative so you can walk through the issues together. It is beneficial, and I appreciate this feature.
- As of February 2020, QuickBooks Online advertises that you can e-file your state sales tax returns directly through QuickBooks Online. This functionality has never been available to me, and I manually fill out and submit my returns directly through each state's online portal. I don't believe this functionality is available for most QuickBooks Online users, despite advertisements indicating that it is.
- As of February 2020, the following QuickBooks Online subscription levels: Simple Start, Essentials, and Plus, do not allow users to bulk upload or import multiple invoices at once. These tiers only will enable you to create one invoice at a time. The highest subscription level, QuickBooks Online Advanced, does allow users to import multiple invoices at once using Excel import, but the price is much higher. For users who can't afford the subscription price of QuickBooks Online Advanced but need the functionality of bulk uploading invoices, there is a software service called Transaction Importer Pro that does a good job, and the price is $20/month.
- Every once in awhile, I find a page in QuickBooks Online that doesn't allow a user to sort, filter, or display the information the way I think would be most useful. Even after submitting feedback using the online feedback tool, I haven't received any response to my communication about these small changes. These are minor issues, but they don't dampen my enthusiasm for all of the other wonderful functionality that QuickBooks Online enables.