Overview
What is QuickBooks Online?
QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
QuickBooks Online saves the day!
Caution - check with other users in your industry
QuickBooks Online is more interested in profit than providing a descent product.
The product is supposed to address accounting, but, in my experience, it is continuously problematic …
Essential online accounting system for UK businesses
Two Strikes for QBO in 2 Small Businesses
Atrocious Customer Service
Great until it became terrible, stay away from live bookkeeping!
QBO: Support that drives you over the edge
Always room for improvement
QuickBooks is a good program for users who are not accountants!
Don't do it. Just don't.
Best small business bookkeeping software!
QuickBooks online is a poorly written program with little help.
QuickBooks Online is the perfect fit for us!!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Bank reconciliation (137)6.262%
- Accounts receivable (131)6.060%
- Standard reports (128)5.353%
- Dashboards (124)4.747%
Reviewer Pros & Cons
Pricing
Self-Employed
$15
Simple Start
$25
Plus
$75
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
QuickBooks Online Demo | CAN
Features
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 4.3Pay calculation(69) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 3.8Benefit plan administration(32) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 4.8Direct deposit files(65) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 1.6Salary revision and increment management(44) Ratings
Salary revision is the ability to modify individual employee pay.
- 1.3Reimbursement management(46) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 1.3API for custom integration(54) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 3.8Plug-ins(57) Ratings
A number of third-party plug-ins are available to expand the core functionality of the software.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 2.9Single sign-on capability(81) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 4.5Role-based user permissions(102) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 4.7Dashboards(124) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 5.3Standard reports(128) Ratings
The software offers pre-built reports with metrics standard to the category.
- 5.9Custom reports(116) Ratings
Users can create custom reports.
General Ledger and Configurable Accounting
Financial management solution, including capabilities for general ledger and configurable accounting
- 5.4Accounts payable(122) Ratings
This includes the automation and tracking of payment to vendors and suppliers, with features such as payment scheduling, check printing, open purchase order alerts, document management, direct ACH bill payment, and vendor records.
- 6Accounts receivable(131) Ratings
This includes the management and automation of invoices and collections, with features like statements, invoices, receipts, payment reminders, customer records, auto billing, and refund checks.
- 6.3Cash management(120) Ratings
The software provides a complete picture of a company’s cash flows, streamlines payment processing, and includes cash forecasting.
- 6.2Bank reconciliation(137) Ratings
The software connects to a company’s financial institutions in order to reconcile accounting records with checking, savings and credit card accounts. Often month and year closing capabilities are included.
- 5.6Expense management(123) Ratings
The software can log and track business expenses and reimbursements, including travel-related expenses, with the ability to tie them to particular projects.
- 1.7Time tracking(56) Ratings
The software can track billable and non-billable employee time by project.
- 5.3Fixed asset management(53) Ratings
This includes the ability to track fixed assets (e.g., laptops), including location, check-in and check-out, maintenance scheduling, audit history, specialized property tax period reports, cost and depreciation.
- 1.4Multi-currency support(23) Ratings
The software supports transactions across multiple currencies.
- 1.4Multi-division support(42) Ratings
The software is flexible and supports bookkeeping practices along multiple dimensions such as locations, branches or products.
- 1.7Regulations compliance(38) Ratings
The software helps users adhere to typical accounting standards and regulations such as IFRS, GASB, or GAAP.
- 5.2Electronic tax filing(66) Ratings
The software provides a full electronic interface for the filing of repeatable taxes, such as payroll or sales tax.
- 2.5Self-service portal(66) Ratings
The software provides online portals for certain stakeholders to find information relevant to them, such as employees, vendors and customers.
- 1.3Global Financial Support(16) Ratings
Account using multiple ledgers, multiple currencies, and multiple entities
- 3.5Primary and Secondary Ledgers(35) Ratings
Record and report across multiple currencies and accounting standards with primary and secondary ledgers
- 4.9Intercompany Accounting(29) Ratings
Automatically balance and reconcile GL for intercompany transactions
- 4.1Localizations(21) Ratings
Meet reporting requirements with country-specific localizations
- 5.1Journals and Reconciliations(74) Ratings
Automate and synchronize ledgers and processes
- 1.8Enterprise Accounting(25) Ratings
Create accounting for disconnected ERP and non-accounting source systems
- 2Configurable Accounting(38) Ratings
Configure accounting rules and segments for each chart of accounts
- 2.9Centralized Rules Framework(24) Ratings
Integrate disparate ERP and transactional systems into single ERP instance
- 3.9Standardized Processes(48) Ratings
Centralize financial management to facilitate standardized financial processes
Inventory Management
The ability to track and manage the flow of goods or materials into and out of an inventory.
- 1.2Inventory tracking(45) Ratings
The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.
- 1.2Automatic reordering(22) Ratings
The software can be set up to automatically reorder a good when it falls below a certain threshold.
- 1.3Location management(21) Ratings
The software can track multiple goods across multiple locations.
- 1.3Manufacturing module(17) Ratings
The software helps track and manage raw materials, work-in-progress items, and finished goods.
Order Management
The ability to process orders, and track them from quote to cash.
- 4.8Pricing(55) Ratings
Users can set up complex and unique pricing requirements.
- 4.8Order entry(53) Ratings
Users can enter an order once, and the data flows to all the necessary units such as fulfillment and billing.
- 2.3Credit card processing(63) Ratings
The software facilitates credit card processing.
- 3.8Cost of goods sold(68) Ratings
The software calculates the direct costs attributable to a finished product, such as materials and labor, and includes roll-up pricing.
- 4.7Order Orchestration(21) Ratings
Define and execute order fulfillment processes for products as well as services on the same order.
- 4.7End-to-end order visibility(20) Ratings
Get updates on orders, inventory, shipments, planned supply, and invoices, and improve the quality of decisions through in-context analytics
- 1.2Order exception Resolution(18) Ratings
Monitor fulfillment tasks and resolve issues, view and evaluate varios options via what-if analysis and define and enforce change order rules
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is QuickBooks Online?
QuickBooks Online Integrations
QuickBooks Online Competitors
QuickBooks Online Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1810)Attribute Ratings
- 2.5Likelihood to Renew24 ratings
- 2.1Availability5 ratings
- 1.1Performance4 ratings
- 4.1Usability76 ratings
- 2.1Support Rating68 ratings
- 3Implementation Rating6 ratings
- 10Configurability1 rating
- 1.1Product Scalability2 ratings
- 1.4Ease of integration2 ratings
- 1.1Vendor pre-sale2 ratings
- 1.1Vendor post-sale2 ratings
- 7.4CPA Rating18 ratings
Reviews
(76-100 of 161)Great SaaS for the Lean Business Owner
- Accounting
- Book keeping
- Project management
- Allowing multiple contacts per project
I would recommend QuickBooks Online.
- Easy to use.
- Great dashboard.
- Always ensure main owner is the Master Administration. This eliminates any problems obtaining your data from a book keeper.
Continuing to raise monthly fees
- Streamlined billing.
- Easy-to-use navigation.
- Expensive and over priced.
- Unable to contact customer support.
- Streamline quarterly billing. By creating a recurring sales receipt that goes out to my clients, it saves me time each quarter by not having to manually push them through.
- The secure portal (attachments) enables me to quickly upload monthly credit card and bank account statements to my bookkeeper for reconciliation purposes.
- Mobile access seems confusing at times due to a slightly different interface on the mobile app compared to the online version.
- ACH and credit card process fees, while norm for the industry, seem like they should be reduced given the overall size of the QuickBooks organization.
Slowing Down with QuickBooks Online
- Cloud based accounting provides users with anytime access that allows work to be completed faster. Gone are the days of having to be at the office or use remote access software to use the QuickBooks file when away from the office.
- Robust tools for importing client data whether it is from desktop versions of QuickBooks or other software vendors
- Growing resources of add-on apps in the Intuit apps marketplace. Allows users to add additional systems (CRM, inventory, ecommerce)
- New UI (Harmony Edition) is a bit confusing for some users to get used to. Navigation is not very intuitive and many users have to search for things that were easy to find in prior versions.
- Bank feeds could be better. Some of the transactions that come in from the bank do not import the correct information need to correctly code transactions, thus taking time to research.
- Advanced features (job costing, inventory, multiple currencies) are not available in the basic version and users must purchase the Plus version or purchase add-ons
- The reporting in not as robust in QBO versus the desktop product.
- The software is "walled" in that it does not integrate with non-Intuit tax and accounting products, practice management, workflow management, or portal solutions (unless add-ons)
Automatic Accounting!
- Organization.
- Reporting.
- Lot tracking.
- Barcode automation.
Every small business should use QuickBooks Online!
- Connects to banking for daily updates.
- Shows profit and loss at a glance.
- It is sometimes hard to find the functions that I need.
- At times it could be more user-friendly.
A truly quicker alternative to manual bookkeeping
- Ease of use/gamification.
- Syncing with bank accounts and PayPal.
- Some menu items are tricky to find/not as intuitive as I'd like.
- My accountant has mentioned that QB sometimes makes changes to its service agreements/pricing that can be a pain for her when managing her accounting business.
- 24/7 access in the cloud to our books from geographically diverse locations and timezones
- Relatively simple interface for non finance people who need to deal with invoicing or entry of bills
- Relatively low cost solution
- Compared to the full desktop version, there is still a great deal of functionality missing. In particular sales orders and greater levels of report and invoice customization.
- There is a desktop app that can be downloaded but it doesn't really do much to provide better access than directly through the browser. It could be developed to provide better offline access or at least storage of some regularly used data.
- Unfortunately, there just isn't much out there that answers all the needs and QBO is more of a 'better the devil you know' solution than one that I would actively advocate.
Quickbooks Online to satisfy your personal finance needs boost the growth of your small business!
- Supports bank transactions upload
- Simple and straightforward interface, very user-friendly.
- It is a little expensive
- Could use better customer support
QuickBooks Online Makes Invoicing So Easy!
- QuickBooks Online allows me to create "delayed charges" which helps forecast income as well as guarantee that invoicing is not forgotten.
- QuickBooks Online has several shortcuts to get to where I need to go faster. For example, jumping directly to a client or invoice number.
- My favorite feature on QuickBooks Online is that I am able to plan ahead for project invoicing and create custom reports that fit my exact needs.
- Whenever I set up a new invoice or delayed charge and adjust the due date, it uses that same due date for my next invoice. It can get very confusing if I'm not extremely attentive while I am adding in delayed charges.
- When I create a delayed charge, I add in a "memo" line, but when I create an invoice based on that delayed charge, that memo line does not transfer over.
- After I've created a line item in an invoice, if I change the "category" or "department" it clears out all other details and forces me to start over.
Quickbooks Online - Simple Start is simple to use
- Invoicing - I can create products and services as well as enter line items "free-form" for a more specialized service.
- Sales tax calculation - NJ has changed the sales tax rate 3 times since I went into business. Changing the tax rate is easy, and the calculations Quickbooks does keeps it on track.
- Expense Tracking - You can create rules to make it easier to track expenses.
- Announcing changes- The last major changes had me thrown off because I didn't have a preview or transition period.
- Support - Too much of support can get shrugged over to an accountant, who then tells me it's a Quickbooks issue.
- One of my favorite things Quickbooks Online does well is automation of Payroll. I never have to worry if taxes are calculated correctly or print checks - it's all automated and direct deposited. Normally i'd have to pay an accountant to keep up with this or calculate myself - but this is far more efficient.
- Quickbooks Online as opposed to the older software model allows you the conveniences and confidence of a secure bookkeeping software along with the modernization of cloud based access.
- Automated tax payment calculations and reminders help me make sure I'm never late for payments, which if you've ever been late on an income tax payment - you don't want that to happen.
- The feature-set of QBO is so broad that it's sometimes hard to know how to get behind the veil of the simplistic interface and to really put it to use. It would be great to have some built in, hands on training for small business owners who are accounting novices.
- I have had issues at times where the OS X software doesn't want to load the Quickbooks Online account, which a restart usually fixes - but that's a bit annoying. The browser version usually works pretty flawlessly.
- Some of the end of year tax systems are built into QBO as third party plug ins (like for 1099 filing i.e.) - which is a bit odd. I'd almost rather integrate them then white label rather than having it take me to some third party website or design layout within the same window. Minor improvement but it does feel a bit clunky.
- Syncing banking transactions makes it really easy to know when the accounts are current.
- Accepting payments directly through invoicing is a great time saver.
- I know who has done what tasks through the audit trail.
- Interactive reports/hyperlinks provide personal customization for the user and provides many places to change or correct data easily.
- Accepting pre-payments is a hassle and would love to have a way to not have to re-touch invoices in the undeposited funds account due to date incompatibly.
- Finding matches for transactions on a more intuitive level would be helpful.
- Providing short videos on simple tasks as quick links within the current screen would be awesome.
A Quick Review for QuickBooks
- Good for Invoices.
- Cloud based means easy access.
- Overall number of features makes this system effective for most businesses.
- Occasionally, features are not intuitive.
- It can be expensive.
- Customer service wait times can be very long.
Feature Rich but a Little Sluggish
- Large list of features. There is a lot of functionality packed into QuickBooks Online. It can fill the role of multiple other tools.
- Being the industry standard. Need an app to interface with QuickBooks Online? It will. Need to connect an accountant? They all know how to use it.
- Constant innovation. New features get added constantly and improved constantly.
- Sluggish platform. The interface itself is slick, but slower than it needs to be. A lot of time is wasted waiting for loading.
- Service unavailability. At times certain parts of the QuickBooks Online platform go down. It's more frequent than it should be.
Keep track of your money with Quickbooks Online
- Provides an overview of financial standings in various reports.
- Easy to use and access.
- Print checks to pay bills.
- Reduce cost by being able to do payroll ourselves.
- It has a monthly cost to maintain.
- No job costing or large inventory management.
- Direct deposit to vendors not available.
A Mid-sized Architecture firm thinks it's just fine.
- Track billing.
- Create reports.
- Categorize expenses.
- Track payments.
- Timekeeping is not as specific.
- It doesn't talk to our program, an in-house intranet called ArchiOffice.
- Is not meant for our specific industry, which is architecture, so we have to use another program, ArchiOffice.
- Project management is lacking.
Keeps things easy and up to date
- Syncing financial data
- Tracking invoices
- Tracking and sorting credit card transactions
- Creating checks was buggy sometimes
- Ability to import and export reports that you will need to help you do your self-assessment annual taxes.
- Connect your bank accounts and set it to recognize different types of expense and total up your business profits.
- The ability to take photos of your invoices and receipts and stores them for you.
- Draft invoices that I'm then able to send to my clients.
- The app is very limited in what it can really do when trying to manage your accounts on the go.
- The connection with my bank accounts keeps getting disconnected and I'm constantly having to reconnect them which is time-consuming and annoying.
- There's a learning curve with using QuickBooks Online if you've never used accounting software. I had to watch a lot of video tutorials online.
- Cloud-Based Accounting
- Simple and Straightforward UI
- Quick Response Time
- Cleaning up outdated reports is time-consuming
- Exporting Reports to Excel/PDF has been troublesome a fair number of times
- Audit log could be more transparent
- The user interface is relatively easy to follow. Because it is such a popular system, there is a copious amount of free training information out there to use.
- Being able to access the accounting software from anywhere on any device is a huge plus.
- For what you get with Quickbooks Online, it really is quite affordable.
- Since the software is on the 'cloud' connecting to the server can take a little more time than I'd like. This is simply a side-effect of having a bad internet connection depending on where I'm at and not necessarily a defect of the software. If the software was just installed on my computer, this wouldn't be an issue.
- The system is perfect for an individual that is not well versed in accounting systems. Can feel restrictive at times if you're familiar with other accounting software application. The user experience is certainly geared toward a novice user.
- QuickBooks makes invoicing and matching transactions easy.
- QuickBooks can generate accurate p&ls, balance sheets and gives you a good picture of what’s going on with your business.
- They have a great mobile app that is very functional as well.
- QuickBooks online can be very slow, sometimes very frustrating.
- Better customer support.
- More training options for newcomers, it’s not an easy to learn software if you’ve never used accounting software before.
Not customizable enough. Desktop QB is much better.
- Payroll is easy.
- It's easy to compare reports like P&L and Balance Sheet from year to year.
- The dashboard makes it easy to get a snapshot of your company.
- The lack of forms customization is really terrible. It isn't malleable enough for the needs of different types of business.
- The program runs WAY TOO SLOW! Every click takes too long to connect with the server.
- It often has too many clicks to get to areas I use often. It needs to be more intuitive with fewer clicks to get to everything.
QuickBooks Online is a Suitable Accounting Software
- Ease of use, it's important for non-financial background business owners to understand the flow of money
- Great help with keeping track of your money flow
- Very easy to keep track of recurring invoices and customer payments
- Even after you've purchased the product Quickbooks will advertise loans and plugins to you occasionally
- Invoice filtering doesn't default to most recent, but defaults to open invoices and then some random ordering
- More complicated processes require an accountant version of Quickbooks to complete