Rackspace Cloud Hosting Reviews

13 Ratings
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Score 8.8 out of 100

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Stephen Adams | TrustRadius Reviewer
October 22, 2019

Rackspace Review

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Excellent customer service - Their support teams respond quickly.
  • Simplified migration services, limiting downtime.
  • Fantastic communication - They keep you appraised to any situations that may arise, whether it's day-to-day business or a change in service.
  • Ticket system - For the most part, it's fine, but you have to log in to see the ticket/case messages. The email notification only lets you know you have a message.
  • Login speed - It takes a bit longer than what most users would like to login to the admin panel.
  • Clicks to control panel - The default screen is the ticket screen. I would prefer the home page immediately include a method to get to my admin tools beyond ticket creation.
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Anonymous | TrustRadius Reviewer
July 03, 2019

Rackspace Email Hosting

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Racksapce is quick and helpful when contacted for support.
  • Rackspace is easy to set up and run on various email clients.
  • The service is affordable and compares well with any similar services.
  • It has a nice admin panel which is easy to follow and understand.
  • No real big issues with Rackspace itself. Some issues can occur with mail clients, but Rackspace support is helpful to sort them out.
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Anonymous | TrustRadius Reviewer
June 06, 2019

Rackspace, solid vendor with great uptime and amazing support

Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • A great guarantee of uptime.
  • Amazing support, who are available in moments via Chat.
  • Has easy upgrades and downgrades between plans.
  • Fair pricing (you get what you pay for).
  • During a couple of planned upgrades, the timeline was a bit ambiguous.
  • There have been a few times when tech support seemed unhelpful.
  • We've hit storage/CPU limit without much notice on a unique project.
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Tyler Hildebrandt | TrustRadius Reviewer
September 29, 2016

By learning to operate more efficiently, Rackspace Cloud Monitoring will save you money!

Score 7 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Prompt notifications
  • Easy to use interface
  • Great support at no additional cost
  • Always available 24/7
  • It would be nice if there were more templates so that beginners could easily create complex monitors
  • I seemed to stumble upon the cloud monitoring service after having Rackspace for a while
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Steve Surya | TrustRadius Reviewer
May 05, 2016

RS Cloud Monitoring Notify problems in real time

Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Immediate email notifications: In case a service is down on our servers, we get immediate email notifications via Rackspace cloud monitoring service. This helps us to know about the issues and we get in contact with support team to get it resolved.
  • Configuration on specific services: We can configure this monitoring on specific services. So for example if i don't want to get notified if MySQL concurrent users limit reached, then I do not need to configure this monitoring for MySQL. I can just use it whenever needed for defined services.
  • Group emails and technical contacts emails: The monitoring service can send email alerts to a number of email addresses. Primarily the ones who are added as a technical contact. It helps all people get notified about any issue.
  • Auto ticket management: Rackspace automatically creates a support ticket when a service is down and is notified by their monitoring service.
  • Text messages: Rackspace monitoring sends email notifications, but if they can send an SMS or text message or even call our phone when a service is down, that would be great.
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Rackspace Cloud Hosting Scorecard Summary

About Rackspace Cloud Hosting

Rackspace in San Antonio, Texas offers their Cloud Hosting service with optional cloud backup and CDN, and which integrates technology acquired from Cloudkick in 2010 for infrastructure monitoring supporting event monitoring and reporting, real-time alerts, and comprehensive visibility and reporting capabilities.

Rackspace Cloud Hosting Technical Details

Operating Systems: Unspecified
Mobile Application:No