Overview
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Cadillac for fundraising
University alumni and foundation use
Great CRM but not 100% there yet
Great for surface database management but lacking some key functionality
Raiser's Edge NXT is the only product your Dev Dept needs!
Blackbaud Raiser's Edge NXT is the next generation of constituent management
New but loving Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT does the job, usually
Functional and consistent experience
User-friendly software for fundraisers
useful albeit cumbersome
The product that does it all!
Best CRM for non-profits, but needs improvements
Raiser's Edge- Would Recommend!
How Blackbaud Raiser's Edge NXT Differs From Its Competitors
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Role-based user permissions (9)8.989%
- Mobile access (9)8.080%
- Reporting and data visualization (9)7.676%
- Wealth screening (8)6.565%
Reviewer Pros & Cons
Pricing
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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14 people also want pricing
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Features
Communications and Marketing
Constituent engagement and marketing features
- 7.2Constituent engagement and marketing(6) Ratings
Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.
- 7Social listening(2) Ratings
The software can track constituents’ mentions of the organization on social media platforms.
- 5.7Digital advocacy enablement(3) Ratings
Constituents can be given options to take advocacy actions like sharing fundraising links with peers or calling representatives.
Reporting and Analytics
Reporting and analytics about constituents and donations
- 7.6Reporting and data visualization(9) Ratings
Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.
- 6.5Wealth screening(8) Ratings
The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.
Fundraising and Events
The ability to accept and process donations and manage events
- 8Online donation options(8) Ratings
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
- 7.5Event registration and ticketing(8) Ratings
Track ticket purchases for events and connect them to constituent profiles
- 2Text and phone donations(1) Ratings
Constituents can donate via text or phone call.
- 2Volunteer shift management(1) Ratings
The software allows volunteers to sign up and check in for event shifts.
- 6Mobile event check-in(2) Ratings
Attendees and volunteers can be checked in at events with a mobile device.
Security and Platform
Features related to security and general platform usage and implementation
- 8.9Role-based user permissions(9) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
- 8Mobile access(9) Ratings
Users can access the CRM via an app from a mobile phone or tablet.
- 6Integrations(7) Ratings
The software includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, event management, and/or grant management solutions.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Blackbaud Raiser's Edge NXT?
Blackbaud states that on average, Raiser's Edge NXT customers experience:
- 35% growth in number of donors
- 48% growth in number of gifts
- 44% growth in total dollars raised
Blackbaud Raiser's Edge NXT Features
- Supported: Donor Information Management
- Supported: Reporting and Dashboards
- Supported: Open, Cloud Platform
- Supported: Data Health Services
- Supported: Simple Email Marketing
- Supported: Donations, Pledges, and Payments
- Supported: Recurring Gifts
- Supported: Wealth Analytics
- Supported: Crowd-Fundraising Tools
Blackbaud Raiser's Edge NXT Screenshots
Blackbaud Raiser's Edge NXT Videos
Watch Customer Spotlight: Fidelco Guide Dog Foundation
Watch Customer Spotlight: Ronald McDonald House Charities Bay Area
Blackbaud Raiser's Edge NXT Integrations
Blackbaud Raiser's Edge NXT Competitors
Blackbaud Raiser's Edge NXT Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Languages | English |
Blackbaud Raiser's Edge NXT Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(624)Attribute Ratings
- 8.2Likelihood to Renew32 ratings
- 10Availability4 ratings
- 10Performance15 ratings
- 8Usability31 ratings
- 5Support Rating46 ratings
- 7Online Training194 ratings
- 10In-Person Training12 ratings
- 7.6Implementation Rating15 ratings
- 10Configurability3 ratings
- 10Product Scalability5 ratings
- 10Ease of integration3 ratings
- 10Vendor pre-sale4 ratings
- 7.5Vendor post-sale4 ratings
- 10Professional Services1 rating
- 8.5Contract Terms and Pricing Model2 ratings
Reviews
(26-50 of 365)Happy Customer, it Gets the Job Done
- Easy to read format.
- Prompts before changing things.
- Intuitive design.
- Ability to work in multiple views based on preference.
- Need for things to carry over consistently between web and database view.
- Better communication regarding outages or down-time.
Next Thoughts on Blackbaud Raiser's Edge NXT
- Easy login.
- Easy to attach documents.
- Ability to edit email series after setting it up without disrupting the whole auto-response series.
- The list of preferred salutations has the least commonly used ones at the top. Can you reorganize it so the first name is at the top?
Blackbaud Raiser's Edge NXT: When it Works it is Great but for the Price I Expect it to be More Dependable
- Email System.
- Donation Collection.
- Reminders to steward relations.
- Connecting to database can be 50/50.
- Better tutorials, often have to get answers from other users.
Blackbaud Raiser's Edge NXT
- Ease of use for new users.
- Summary information.
- Prospect lists.
- Reporting.
- Gift management.
- Sending emails.
My review
- Identify constituents within a radius.
- Identify constituents that need attention.
- Mobile user friendly access.
- Great customization.
- Better training. I believe that some educators are excellent others are clueless.
- More accurate results in help search.
Useful, No Frills Product for Nonprofit Development
- Capture donor information.
- Generate reports.
- Keep donor information secure.
- Having alerts related to tasks that go into your email inbox.
- Interface could be more intuitive.
- Recorded training modules for new employees.
Helpful for Event Strategy
- Displays giving history.
- Display event attendance.
- Storage of files.
- It doesn’t let you copy paste some info.
- Hard to find info sometimes.
- Should tell you when profile was last updated.
Love the database view, don't get much out of NXT
- able to quickly look up donors at events from a phone
- able to arrange panels to see what you need
- my coworker uses ResearchPoint in conjunction with NXT
- I hate how you can't press enter to search for a name. If you press enter it takes you to the last record you opened instead of what you were just typing. Pressing enter is a default habit and it's hard to break for using NXT.
- When my colleagues enter new info or create new records the info does not carry over properly to the database view and it messes up our records and lists. We constantly tell people not to make new records or do big updates in NXT but they do and the address formats are wrong or the emails don't carry over
- I still almost exclusively use the database view and will until NXT is as good and functional as the database view. Any time we ask a question about NXT RE reps tell us they're working on it or it will be a feature someday. I'm not willing to give up functionality to use "the new thing"
Blackbaud Raiser's Edge NXT
- Merchant Services; donation processing.
- Data management.
- Easy to use online interface.
- Automated workflow options are limited.
- Marketing tools are limited.
- Integrations can be costly.
Blackbaud NXT… Is It Worth Your Money?
- List building, especially with their ability to show prospects on geographic map.
- Querying within database. Their is a fair amount of customization available, even though the platform itself visually appears slightly dated.
- Tags, which you can use for a lot of different situations from reminders for gift officers to important notes on constituents records.
- Customer service could be improved. On many occasions, it has been lack luster at best through years of different representatives.
- Product roadmap improvements. It seems sometimes products or services are rushed for the sake of being first on the market.
- More visually improved database format, with more capabilities to easily connect external services.
More user friendly for friendly users!
- Easy for me to use as a gift officer (action entry is very easy)
- Dashboard style of information presentation is user-friendly for basic information
- Useful for portfolio management and tracking actions and next steps
- Frequent connectivity problems that causes information to be inaccessible
- Difficult to pull some kinds of information without access to "backend"
- Preset Dashboard "tags" are not relevant and cannot be changed
Take your fundraising to the next level!
- Consistent upgrades to make the system even better and easier to use
- Reporting
- Analytics to support fundraiser efforts
- Better interface with Microsoft Outlook
- Actions that link to users Calendar
- App for phone/tablet use
NXT is a leading donor management system for orgs of many sizes
- Easy updating of constituent contact information
- The Online Express tool allows donors to give online on our website and makes for easy input of that giving information to records. Online giving forms are easy to create.
- The Data Health tool helps to identify possible duplicate records.
- It would be nice to have more customization in some reports -- what types of gifts are included in the main reporting graphs and charts.
- NXT has simplified gift types (versus database view of Raiser's Edge), which can cause confusion when pulling lists. For example, if you enter a stock gift that's also a pledge payment, the gift type is "pledge payment." However, if you then wanted to pull a list of all stock gifts, that gift would not be pulled in.
- We would like to see NXT's gift options expand to ApplePay.
Good Interface for Frontline Fundraisers, But Not Advanced Enough for Backend Users
- Easy to use interface
- Good search function
- Notifications when you're added to an action
- Lists are limited compared to queries/exports
- Need to make more fields have the option to be mandatory - fundraisers are always forgetting to add them!
- Some fields don't exist in NXT and are mandatory in database view (Note Type within an Action)
- Search function could compensate for acronym errors (if a user added spaces/periods between letters, e.g. "U S A A" or "U.S.A.A." instead of "USAA")
Blackbaud Raiser's Edge NXT does a lot to help with fundraising
- Easy search of records for names
- List feature works well for basic queries
- Periodic updates of addresses
- I wish you could delete a record or gift in Blackbaud Raiser's Edge NXT
- The feature that identifies (potential) duplicate records feels clunky
- For more complex queries we have to use the database view which feels really clunky and hard to use
Raiser's Edge NXT.
- Sufficient Donor Database/Workflow System.
- Easily Track Giving History.
- Prospective Donor Identification.
- Instead of only using Raiser's Edge 7 to display realized gifts, let NXT display that as well.
- Track gifts.
- Tribute gifts.
- Email generation.
- The donation form designer is too templated. Little room for creativity and tweaking for more unique needs.
- Creation of records with online gifts. Constituent and tribute gift records are automatically created for any deviation of an existing record, so duplicate records are likely as people may donate or give tribute gifts with a nickname, middle, initial, etc.
- The functionality of NXT webview vs. database view. You can't do everything in either view. For example, gifts can be entered in webview but have to be edited in the database view. Webview is convenient for viewing simple donor information, but more complex functions must be done in the database view. It's a lot of back and forth and is challenging for a new user to grasp.
- Generating acknowledgment letters is more complicated and requires more steps without the ability to use the Word Merge Wizard. We personalize acknowledgment letters by appeal, so it requires separate exports for each appeal type in the given timeframe and then completing the merge in Microsoft Word. Previous versions of Raiser's Edge (not NXT) were more integrated.
- Knowledgebase articles are not reliably helpful. There is a definite learning curve, and unless you choose to have a continuous support option (for additional cost), customer support is lacking post-integration.
Great capabilities if you know how to use it.
- Relationship management.
- Gift tracking.
- Portfolio management.
- Moves management.
- Pulling lists.
- Gift acknowledgements.
- Training and ease of use.
- Online donation forms.
- Duplicate management.
A review of Raiser's Edge NXT.
- Donor Management.
- Wide variety of reports.
- Assisting with data health.
- More filters for list.
- More reports available.
- Customizable Flags.
Not like it used to be
- Lots of opportunity for customization.
- Can track anything and everything.
- Robust reporting.
- Ease of webview use for frontline fundraisers.
- Took away ability to create letters from batch.
- Charges extra random fees in middle of contract.
- Very poor customer service.
- Lots of downtime.
NXT is a great fit for our organization.
- Shared, secure access to critical data from any device and location.
- Ease of integration with Microsoft products.
- Organizing critical data for each staff person.
- More report/query options.
- Some important database fields are not editable in NXT.
- No option for recording text message interactions with donors.
Pricey, But Good Value for the Money.
- Comprehensive fundraising solution.
- Robust analytics.
- Easy to use interface.
- The cloud-based service crashes sometimes.
- Expensive
- Does not contain every feature found in the traditional Raiser's Edge database solution.
Not recommended unless you have a large enough staff to balance multiple systems to make BB NXT work for your organization.
- Support has been helpful and easy to use.
- The look and "feel" of NXT is nice.
- Several features like actions, appeals, and relationships have been helpful in our communication management.
- We were told in 2020 of the many things NXT can do - most of those were not true.
- We were told by all BB products "talk to each other" from high-level executives. This also turned out to be false, resulting in us purchasing outside products to connect BB products together and requiring a lot of education to learn how to manage this connecter product.
- Features in NXT were supposed to be available in 2021 - many have still not come to fruition, and we manage data using database view and NXT.
Basic user but happy!
- The ability to see my actions on the front dashboard.
- The ability to customize the dashboard for my own preferences.
- The actions are not always correct. I will "complete" one but it will still show up as incomplete when going through the dashboard.
- I wish I could pull a report based on constituent code.
Powerful system, but pesky outages cause disruptions in day-to-day!
- Holistic View of Constituents
- Offers Integrations with 3rd party tools for ease (ThankView, Live Alumni, etc)
- Streamlined Lists functionality to make data reporting and pulling easier
- Key Functionalities are missing from the new and supposedly updated program (managing memberships, creating and managing appeals, etc)
- Numerous outages (especially on high-traffic days like Giving Tuesday)
- Lack of key data points as usable fields in the Insights feature, making them unreportable