Overview
What is Really Simple Systems?
Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.
Great for a Small Business
Organized and easy
If you are looking for a CRM system, look no further than Really Simple Systems for a sales focused CRM.
Easy and user friendly
A review of Really Simple Systems
Simple to use
What it needs
Good basic CRM
Effective and simple
Really Simple Systems - Great for Pipeline Reports
Fantastic system
RSS, a great customer management product for our small company
Great for the basics
review of RSS
Really simple system to use!!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Customer data management / contact management (33)7.878%
- Role-based user permissions (28)7.878%
- Opportunity management (27)7.777%
- Custom fields (28)7.171%
Pricing
Free CRM
$0
Starter
$15
Professional
$33
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $8 per month
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 7.8Customer data management / contact management(33) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 7.2Workflow management(13) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 6.9Territory management(8) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 7.7Opportunity management(27) Ratings
Users can track deals and create quotes.
- 6.3Integration with email client (e.g., Outlook or Gmail)(25) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 7.5Interaction tracking(25) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 7.4Case management(23) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 7Help desk management(24) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 7Lead management(24) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 7.2Email marketing(20) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 7.1Task management(27) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 6.9Reporting(25) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 6.3Forecasting(20) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 6.3Pipeline visualization(21) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 6.8Customizable reports(24) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 7.1Custom fields(28) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 6.8Custom objects(24) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 6.5API for custom integration(17) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 7.8Role-based user permissions(28) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Platform
- 6.8Mobile access(21) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Really Simple Systems?
Really Simple Systems CRM is designed for small and medium sized companies or departments of larger organisations doing business to business sales. According to the vendor, the product is a simple and easy-to-use online CRM sales, support and marketing system. The CRM is cloud based making it suitable for companies with multiple locations and people who work remotely or at home. Founded in 2006, Really Simple Systems had over 18,000 users.
With the integrated email marketing module, users can build marketing campaigns and send emails and newsletters directly from the CRM system.
Really Simple Systems Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Platform Features
- Supported: Mobile access
Additional Features
- Supported: Easy to Use One-Stop Shop
- Supported: Integrated Email Marketing
- Supported: Free customer support
- Supported: Integration with Xero, Sage One an dKashFlow accounting software
Really Simple Systems Screenshots
Really Simple Systems Integrations
- Xero
- Kashflow
- Sage Accounting
- MailSync - Email Integration
- Google Contacts
- Microsoft Calendar
- Google Calendar
Really Simple Systems Competitors
- Insightly
- Zoho
- Capsule
Really Simple Systems Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UK, Europe, USA, Canada, Australia, New Zealand, South Africa |
Supported Languages | English |
Really Simple Systems Downloadables
Frequently Asked Questions
Really Simple Systems Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 75% |
Mid-Size Companies (51-500 employees) | 20% |
Enterprises (more than 500 employees) | 5% |
Comparisons
Compare with
Reviews and Ratings
(43)Community Insights
- Pros
- Cons
- Recommendations
Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found the platform intuitive and user-friendly. They appreciate how it doesn't require extensive training to get started and navigate through the system effectively. The simplicity of the interface coupled with comprehensive functionality has made it a popular choice among users.
Helpful Customer Support: Another aspect that receives high praise from reviewers is the helpfulness of the customer support team. Users have consistently mentioned quick response times, efficient solutions, and friendly assistance when reaching out for help. This level of support adds value to their experience and contributes to their overall satisfaction with the system.
Effective Organization of Data: The ability of Really Simple Systems CRM to effectively organize customer data has been positively highlighted by many reviewers. They find it convenient and time-saving as it allows them to easily access relevant information about their customers, track interactions, and generate insightful reports. This organization feature streamlines their workflow and enhances productivity in managing customer relationships.
Cons: Limited customization options in organizing account data fields: Some users have expressed frustration regarding the limited options for customizing and organizing account data fields, finding it difficult to tailor the software to their specific needs. Difficulties in reading and locating notes: Several reviewers have mentioned that they find it challenging to read and locate notes within the software, which can hinder their ability to access important information quickly. Cumbersome process of adding contacts to the database: A number of users have found the process of adding contacts to the database slow and cumbersome due to numerous required fields, making it time-consuming and inefficient.
Users recommend the following to improve Really Simple System (RSS): Customize and Explore. Many users recommend taking advantage of the customization options in RSS. They suggest watching the videos to understand the reporting tools and trying out the system for free before making a decision. Users also recommend considering the bolt ons and marketing and enterprise options available in RSS.
Trial and Customization. Users highly recommend trying the trial version of RSS and customizing it to fit individual needs. They find RSS to be a simple and easy-to-use system that offers crucial features for managing prospects and customers. It is suggested to make a list of important needs and compare them to the system's capabilities.
Suitable for Small to Medium-sized Companies. Users believe that RSS is particularly well-suited for small to medium-sized companies that don't require overly complex CRM systems. It is recommended to give oneself time to set up the system, add custom fields, and create reports. Users find RSS beneficial, especially for those with no CRM experience, and suggest it should be among the top three systems evaluated.
Overall, users highly recommend trying RSS, praising its ease of use, value for money, responsive IT support, and helpful features in managing client activity, recording history, and storing documents. It is suggested to compare cost and features when considering RSS as a CRM solution.
Attribute Ratings
Reviews
(1-25 of 34)Great for a Small Business
- Simple to use
- Value for money
- Good support
- Adding an autosave feature [would be helpful].
- An app would be useful.
Organized and easy
- Email sending
- Managing accounts
- Task setting
- Safari usability
- Glitching when accounts are made sometime so
- Nothing else!
If you are looking for a CRM system, look no further than Really Simple Systems for a sales focused CRM.
- Very easy to use, hence the name
- Integrates with Microsoft calendar
- Data segmentation
- HTML email builder isn't the best but ok
- Exporting the marketing data can be a little long winded sometimes
Easy and user friendly
- Task logging
- Priority management
- Case load management
- Front page reporting could be more flexible.
- Auto email logging is poor and is in bulk text format e.g. signature gets incorporated into the text.
- Sometime times out if not used for a while.
A review of Really Simple Systems
- Layout
- Organisation
- Themes
- More scope
- More options for other members
- Cleaner dashboarding
Simple to use
- [Organization]
- System Training
- Up to date features
- Accessibility could be a little better[.]
- Auto save
- A number of our jibs have disappeared after being input[.]
What it needs
- Layout
- Access
- Visuals
- More uses
- Download to excel
- Images upload
Good basic CRM
- Easy set up
- Clear navigation
- Easy reporting
- Support is good
- We can only add 2 business lines per account[.]
- We can only add 1 owner per account[.]
- The email integration is awful[.]
- CRM mailings - no opportunity to dedupe/resent to unopen etc.
Effective and simple
- Marketing emails
- Tracking sales activity
- Database management
- Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
- [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
Really Simple Systems - Great for Pipeline Reports
- Pipeline Reviews
- Mail out campaigns
- Listing contacts and their details[.]
- Limited [customization] in reporting[.]
- Notes can be difficult to read and locate at times[.]
- Hard to bulk upload without duplicating contacts[.]
Fantastic system
- Easy system to use[.]
- The help back up is really useful with quick response times[.]
- The system is easy to modify to accommodate our business needs[.]
- Reporting could be made more user friendly[.]
- Perhaps some of the seminars could be done before 12 noon as I am not always in the office at 4 pm [.]
RSS, a great customer management product for our small company
- Customer Data organized like we like it[.]
- Great reports[.]
- Easy to contact Customer Support
- Organizing Account Data Fields
Great for the basics
- Allows clear identification of clients and personnel[.]
- Easy to record activity[.]
- Clear reminders for tasks to be completed[.]
- Really, my main criticism would be of look and feel (which, of course is subjective)[.]
- Fuzzy searches would improve my use of RSS[.]
- Automated email could be more automated[.]
review of RSS
- easy of record entry
- MailChimp integration
- reporting system is easy to use, and modify
- nothing of note
Really simple system to use!!
- The task history
- The email integration
- Customer database
- Emails could be linked to opportunities rather than just a client
- Being able to open emails from the software without downloading the file
- App!!
Really Simple Systems - does what it says on the tin!!
- Customer Database
- Customisable input fields
- Easy to use Task system
- Frequency reminders, daily, monthly yearly etc
- Bulk task re-divarication
Simply just a simple CRM
- Dashboard
- Contacts
- Tasks
- Sales
- Tasks/project management add more options other than just a list function.
- Create a communication history for each contact to record conversations and messages between client and business.
- UX could be more appealing as it has the potential to be better.
Really Simple & Effective CRM
[I] have used the system for 3 years and implemented it with a number of my clients who are based in the UK and New Zealand.
UK-based CRM system for all GDPR requirements [are] simple and effective to use and has managed marketing activities, sales pipeline opportunities, and company [as well as] contact management.
- Can send out marketing emailers within 5 minutes of an industry-specific update from any device
- Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
- Activity integration from email accounts included
- Manage my sales pipeline opportunities effectively
- Additional integration options to external systems ongoing and still required
- Better product database for sales product lines would be useful in opportunities
- Simpler layout matrix of CRM database fields that could be printed or viewed [more easily]
Love the simplicity of Really Simple Systems!
- I find Really Simple Systems very user friendly, it truly is 'really simple' but very comprehensive and provides all that one needs to have a complete customer relational database for my business.
- The Webinar trainings are very helpful and provide detailed information to utilize all the aspects of the program to its potential.
- Phone support is very helpful and friendly.
- The only thing I would like to see is integration with Quckbooks.
Great for small business
- Capturing customer contact information and documents that can be shared across users within our group
- Identifying tasks needed for each client and assigning due dates. These task due dates also integrate with Google Calendar, which is very helpful.
- They are a UK company. This becomes evident in some annoying little ways, such as when the British Pound Symbol next to dollar amounts shows instead of the dollar sign. Also when adding tasks to Google Calendar they default to GMT instead of the user's time zone.
- Other quirks come up as well, like when marking a task completed it requires a contact date to save, which is not necessarily applicable.
CRM
- It is very customizable with regards to adding in fields and specific data points
- The marketing module is easy to use for mass emails.
- Nothing fancy, just really simple
- Reporting can be difficult
- Many items must be fixed by Really Simple personnel
- Mass marketing cannot be supported for high volume users
Left Sales Force to Really Simple Systems
I initially chose to try it out for myself and had GREAT results. We will be introducing Really Simple Systmes to the rest of our organization and to a second company we run.
The problem Really Simple Systems addresses for us is TIME and EFFICIENCY along with increased ROI's, now that we are not chasing people around from within Sales Force to fix our issues; simple things like our log in credentials not working or changing passwords routinely or they lock you out and even when you do change the password, their system doesn't work. Our Account Executive, Lisa, has been AMAZING! Her emails are always helpful. She is very attentive when helping us and she is FAST, which we never received at Sales Force despite being a long-standing customer. The Really Simple System IT department worked with our IT department to transfer or migrate our data off Sales Force into the RSS platform. I HIGHLY RECOMMEND!
- Customer Service is EXCELLENT! Fast response time, professional, and helpful.
- Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
- Very reasonably priced even at the Enterprise level, which we have chosen for our company.
- Add calendar so everything is inside one platform.
RSS-better than your newsfeed
- Accounts - very detailed and easily entered
- Tasks - Drop menus make it fast and easy
- Opportunities - Keeps me on task and helps me follow up on items
- Tasks - I would like to be able to add tasks without going into an account.
Should I stay or should I go?
- Easy to use
- Nice layout
- Low learning curve for basic functionality
- Web access
- Easy mail, calendar and contact integration with Outlook
Also, easy porting of contact and phone information to tasks.
Beginner's Review
- Running reports works well.
- It is easy to compile the information I am looking for.
- The feedback information on a mass email is great. Information is automatically sent to the client list (bounce backs as an example).
- It is a little difficult learning the system for sending emails. I took me a couple of tries to understand the format and how to send it. Some of my photos don't like to drag into the format.