Really Simple Systems Reviews & Ratings 2025

Overview

What is Really Simple Systems?

Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.

Learn from top reviewers

Simple to use

Rating: 8 out of 10

November 25, 2021

IncentivizedVetted ReviewVerified User

In our business, we use Really Simple Systems as a Customer Relationship Management tracker. Any new customers get added to the system and Really Simple Systems helps to keep ...

Sara Walker

Administrative Assistant - Marketing

Administrative Assistant

Bagnall Construction

1 year of experience

Effective and simple

Rating: 7 out of 10

November 25, 2021

IncentivizedVetted ReviewVerified User

I personally use it to manage our marketing emails to our database, creating and sending an email a month to a database of 2500 prospects. Our sales director uses it as a CRM ...

Amanda Arnold

Manager - Marketing

Feedback Ferret

1 year of experience

Really Simple Systems - Great for Pipeline Reports

Rating: 8 out of 10

November 25, 2021

IncentivizedVetted ReviewVerified User

I use really simple systems on a daily basis to manage the conversations I'm having with prospective clients and how they're influencing individual opportunities. The main pro...

Max Charrington

Representative - Sales

Sales Executive

Gaist Solutions

1 year of experience

Fantastic system

Rating: 10 out of 10

November 25, 2021

IncentivizedVetted ReviewVerified User

I use really simple systems as a database to log companies to approach for M&A purposes.

Lisa Horn

Analyst - Research & Development

Research Analyst

Ellexan Limited

7 years of experience

RSS, a great customer management product for our small company

Rating: 9 out of 10

November 25, 2021

IncentivizedVetted ReviewVerified User

This system has made our job a breeze. It has been very customizable, easy to use and learn[,] and has saved a ton of trees. We used to write everything on paper and file [it]...

Ashley Goolsby

Manager - Sales

Managing Partner

RAG INSURANCE ASSOCIATES LLC

1 year of experience

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Pricing

View all pricing

Free CRM

$0

Cloud

2 Users and 100 Company Records

Starter

$15

Cloud

per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module

Professional

$33

Cloud

per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.reallysimplesystems.com/pri…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$8 per month

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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.2

Avg 7.7

7.8
Customer data management / contact management
(33) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
7.2
Workflow management
(13) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
6.9
Territory management
(8) Ratings
Users can defines salesperson territories based on customer or market characteristics.
7.7
Opportunity management
(27) Ratings
Users can track deals and create quotes.
6.3
Integration with email client (e.g., Outlook or Gmail)
(25) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
7.5
Interaction tracking
(25) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.2

Avg 7.6

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.1

Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7

Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

6.5

Avg 7.5

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

6.8

Avg 7.6

7.1
Custom fields
(28) Ratings
Users can create custom fields to store additional information on standard and custom objects.
6.8
Custom objects
(24) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
6.5
API for custom integration
(17) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.8

Avg 8.3

Platform

6.8

Avg 7.4

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Product Details

What is Really Simple Systems?

Really Simple Systems CRM is designed for small and medium sized companies or departments of larger organisations doing business to business sales. According to the vendor, the product is a simple and easy-to-use online CRM sales, support and marketing system. The CRM is cloud based making it suitable for companies with multiple locations and people who work remotely or at home. Founded in 2006, Really Simple Systems had over 18,000 users.

With the integrated email marketing module, users can build marketing campaigns and send emails and newsletters directly from the CRM system.

Really Simple Systems Features

Show Unsupported Features

Sales Force Automation Features

Supported: Customer data management / contact management
Supported: Workflow management
Supported: Territory management
Supported: Opportunity management
Supported: Integration with email client (e.g., Outlook or Gmail)
Supported: Interaction tracking

Customer Service & Support Features

Supported: Case management
Supported: Help desk management

Marketing Automation Features

Supported: Lead management
Supported: Email marketing

CRM Project Management Features

Supported: Task management
Supported: Reporting

CRM Reporting & Analytics Features

Supported: Forecasting
Supported: Pipeline visualization
Supported: Customizable reports

Customization Features

Supported: Custom fields
Supported: Custom objects
Supported: API for custom integration

Security Features

Supported: Role-based user permissions

Platform Features

Supported: Mobile access

Additional Features

Supported: Easy to Use One-Stop Shop
Supported: Integrated Email Marketing
Supported: Free customer support
Supported: Integration with Xero, Sage One an dKashFlow accounting software

Really Simple Systems Screenshots

Really Simple Systems Integrations

Xero
Kashflow
Sage Accounting
MailSync - Email Integration
Google Contacts
Microsoft Calendar
Google Calendar

Really Simple Systems Competitors

Insightly
Zoho
Capsule

Really Simple Systems Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries	UK, Europe, USA, Canada, Australia, New Zealand, South Africa
Supported Languages	English

Really Simple Systems Downloadables

10 Critical Factors in Choosing a CRM System

Frequently Asked Questions

Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.

Really Simple Systems starts at $8.

Insightly are common alternatives for Really Simple Systems.

Reviewers rate Customer data management / contact management and Role-based user permissions highest, with a score of 7.8.

The most common users of Really Simple Systems are from Small Businesses (1-50 employees).

Really Simple Systems Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	75%
Mid-Size Companies (51-500 employees)	20%
Enterprises (more than 500 employees)	5%

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Comparisons

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Reviews From Top Reviewers

View all reviews

(1-5 of 34)

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Simple to use

Rating: 8 out of 10

Incentivized

November 25, 2021

SW

Sara Walker

Administrative Assistant

Bagnall Construction (Civil Engineering, 1-10 employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

In our business, we use Really Simple Systems as a Customer Relationship Management tracker. Any new customers get added to the system and Really Simple Systems helps to keep track of jobs for each specific customer and what the next step is and allows reminders to be set. Everyone in the office has a [log-in].

Pros

[Organization]
System Training
Up to date features

Cons

Accessibility could be a little better[.]
Auto save
A number of our jibs have disappeared after being input[.]

Likelihood to Recommend

If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.

Really simple system to use!!

Rating: 9 out of 10

Incentivized

November 20, 2021

Verified User

Account Manager in Sales

Chemicals Company, 11-50 employees

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Really Simple System is used mainly in the marketing and sales department to share clients' details and keep it all organized. We regularly update the clients' files so we don't duplicate the work or forget to contact someone either. The tasks are also very handy to keep reminders on what to do with different customers. We still keep some data in the cloud but it'd work more efficiently if we could have all of it in Really Simple System.

Pros

The task history
The email integration
Customer database

Cons

Emails could be linked to opportunities rather than just a client
Being able to open emails from the software without downloading the file
App!!

Likelihood to Recommend

Really Simple System is very handy to keep customers' data organized and clean. At the same time, sometimes it would be great to have the option to register changes in a customer's profile like if someone left the organization, who it was replaced with, etc without losing the old data from the person. It's just something small but I like to see who worked in a company before they were replaced.

Organized and easy

Rating: 10 out of 10

November 28, 2021

Verified User

Manager in Marketing

Marketing & Advertising Company, 51-200 employees

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

We use the CRM to maintain contact with our clients and interested prospects. The system helps us keep accounts, set timelines for contact, create email marketing campaigns, and more. We are able to manage our business in an easy way and connect our employees through it as well.

Pros

Email sending
Managing accounts
Task setting

Cons

Safari usability
Glitching when accounts are made sometime so
Nothing else!

Likelihood to Recommend

It’s amazing for consulting or marketing firms as it is a great place to keep track of accounts, people, and contacts. It keeps things organized. It’s also a great system for managing campaigns and marketing. I am unsure of scenarios where it may be less appropriate.

Easy and user friendly

Rating: 8 out of 10

November 26, 2021

Verified User

Manager in Human Resources

Human Resources Company, 11-50 employees

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

I currently use simple systems to manage employee relations issues and to ensure that team tasks are managed and tracked effectively. This is an organization-wide CRM that assists us with providing traceable workflows and easy-to-access reporting tools.

Pros

Task logging
Priority management
Case load management

Cons

Front page reporting could be more flexible.
Auto email logging is poor and is in bulk text format e.g. signature gets incorporated into the text.
Sometime times out if not used for a while.

Likelihood to Recommend

Perfect for ensuring that work is delegated to the correct employee and allows managers to easily track where an individual is with their task progress. Great tool when working within a medium or large team of employees that need some task tracking. Very useful for giving manager oversight over case management issues.