Recurly

Cumbersome Coupons Feature: Some users have found the coupons feature in Recurly to be cumbersome and tricky to set up, apply, and un-apply for a particular client. They feel that it could be more user-friendly and intuitive.

Lack of Multiple Referral Discounts: Several reviewers have expressed disappointment with the lack of a good work-around for applying multiple discounts for referrals in Recurly. They would like the ability to easily apply a discount to a client account and remove it if a referral ends service.

Limited Customization Options: A common concern among users is the limited customization options in Recurly. Some customers feel that certain features should be optional add-ons to save costs, while others desire more flexibility in customizing dunning, pricing, charge descriptions, and quantity after an invoice has been created.

Based on user reviews, here are the three most common recommendations for Recurly:

1. Users recommend discussing billing and reporting needs with the Recurly team. This ensures that specific requirements are met, as some manual reporting may be necessary for certain data.

2. Many users suggest considering Recurly for SMB customers. It is seen as a suitable choice for small and medium-sized businesses due to its affordability and ease of use. Users have also found the support and implementation teams to be exceptional.

3. While Recurly provides valuable analytics, some users recommend using additional programs for more advanced analytics capabilities. This can help businesses track financial resources more effectively. However, users generally praise the quick and quality support service provided by Recurly.