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Sitecore Discover

Sitecore Discover
Formerly Reflektion

Overview

What is Sitecore Discover?

Sitecore Discover, formerly Reflektion, is a customer centric personalization platform that optimizes customer experiences on an individual basis in real time.

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Recent Reviews

TrustRadius Insights

Reflektion has revolutionized website personalization and search capabilities, allowing users to enhance customer experiences. By …
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Pricing

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What is Sitecore Discover?

Sitecore Discover, formerly Reflektion, is a customer centric personalization platform that optimizes customer experiences on an individual basis in real time.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Reflektion Demo gegen Naziaufmarsch Dortmund 2018

YouTube

WM Demo 15.08.20 "Weiterdenken o. Weiterglauben, selbstkritische Reflektion" Redebeitrag von Björn

YouTube
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Product Details

What is Sitecore Discover?

Sitecore Discover, formerly Reflektion, is designed to deliver engaging, predictive, and individualized shopping experiences across all online touch points so brands and retailers can drive more revenue and delight every visitor. The solution delivers experiences for Search, Recommendations, Category, and Landing Pages, Content Personalization, and Email, that are all made smarter with an E-Commerce AI that’s continuously uncovering hidden relationships across broad and growing combinations of products, attributes, visitor interactions, and their subtle preferences.

Built in the cloud, any marketing and merchandising manager, at every brand and retailer can deploy plug and play visitor experiences that drive behavior, realize the benefits of real self-learning AI and configure it all with clicks, not code—and see the impact of it all with visual analytics and executive reports.

Sitecore Discover connects to any existing E-Commerce platform, using JavaScript or API so any online retailer can enhance their current site with the latest hyper-personalization technology.

Sitecore Discover Features

  • Supported: Product Merchandising
  • Supported: Mobile optimization
  • Supported: Site Search
  • Supported: Email Content
  • Supported: Content Optimization

Sitecore Discover Screenshots

Screenshot of Screenshot of Product MerchandisingScreenshot of Instant Visual Search

Sitecore Discover Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesTechnology applies to all countries
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Reflektion has revolutionized website personalization and search capabilities, allowing users to enhance customer experiences. By incorporating personalized modules in emails, users have been able to deliver customized experiences that drive user engagement and satisfaction. The software's advanced search functionality has proven to be highly accurate, resulting in increased average order value, conversion rate, and revenue for customers. Reflektion's innovative technology has enabled users to gain valuable insights into their customers' habits, allowing them to make informed decisions about website adjustments that maximize revenue. Additionally, the platform's ability to set up rules and redirects for product searches has been a valuable feature for users. Some users have encountered limitations with real-time data retrieval and AI-based merchandising. However, overall, Reflektion has provided powerful tools for personalized recommendations, improved search results, and increased purchases and revenue. The customizable design and reputation of Reflektion have made it a preferred choice among users seeking tailored solutions to enhance their online businesses. The support staff of Reflektion has been praised for their assistance in optimizing the platform and aligning it with users' business goals. By offering a personalized experience through visually appealing product showcases and dynamic search results, Reflektion has played a pivotal role in driving sales and increasing customer engagement for many businesses across various industries. Users have also benefited from personalized email marketing campaigns based on intent to purchase, achieving desired levels of personalization within short turnaround times.

Improved search functionality: Users find that Reflektion's full page search and preview search features are a significant improvement over their previous search function. Some users have mentioned that the personalization based on user activity and the customization options available greatly benefit their business, resulting in a positive lift. The preview search feature, which populates with best sellers even without entering any text, has been particularly appreciated by users. Automated and dynamic product recommendations: Users praise the automated and dynamic product recommendations provided by Reflektion. They mention that it makes merchandising on their site and in emails much easier, saving them time. Many users have seen great results and an increase in conversion rate for users engaging with search. The personalized nature of these recommendations has been highly beneficial for their businesses. Customizable merchandising control center: Users like the customizable merchandising control center provided by Reflektion. They appreciate the clear documentation for integrations, testing, and integration support. The overall capabilities of the platform allow for providing customized experiences to their customers. Several users have found this feature valuable for tailoring their website to meet specific needs and preferences. Overall, reviewers have expressed satisfaction with Reflektion's improved search functionality, automated product recommendations, and customizable merchandising control center. These features have helped enhance their businesses' performance, save time, improve conversion rates, and provide personalized user experiences.

Cons:

  1. Turnover with support team: Some users have expressed a desire for more continuity with the support team, as there has been turnover with account reps. This inconsistency in account representatives can lead to a lack of familiarity and understanding of user needs.
  2. Confusing integration process: Users found the integration process to be painful and confusing. Both teams involved were unsure about the status of bugs and issues, which caused delays and frustrations during implementation.
  3. Overwhelming software layout: The software was perceived as overwhelming by some users due to its complex layout and lack of user-friendliness. Despite having access to a supportive customer service team, navigating through the software proved challenging for new users who required training and assistance.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Bill Finch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently we've implemented preview search which shows product recommendations when customers use the search bar. We've also implemented on-page recommendations for key funnels to provide additional recommendations for what other customers viewed as well as customers product view history. Finally, we've added recommendations to a few of our emails such as abandoned browse and abandoned cart to recommend similar products.

This provides more context for customers to find what they're looking for more quickly.
  • Reflektion provides individualized results based off each customer's unique browse experience on the site. This is beneficial because it gets more accurate results than segmenting customers by certain behaviors consistent with other customers.
  • Reflektion is responsive to our business. They treat each request with professionalism and work to find solutions quickly.
  • Reflektion has several beneficial features to further enhance the customer experience through a learning environment. Reflektion learns synonyms and is able to adjust for more accurate results. They also provide full page results with faceted navigation which leverages the individualized learning into the product results specific for each customer in a seamless integration with the site.
  • So far we've encountered very few issues and Reflektion has been ready and willing to assist us in resolutions to any issues. Some of the UI needed to be refined and that was driven by our requests but this is likely more due to the customization than really a negative.
  • I've requested they serve their tags compressed as all services these days should be doing that for optimal web performance.
  • I would like more tie-in to their control panel with the initial setup. It took a while to get that set up versus having it at the start of the relationship.
I believe Reflektion works well for e-commerce companies needing to improve customer experience with an ever-improving system for finding the right product quickly. Reflektion provides a complete service to guide customers to conversion using preview search, product recommendations on-site and in emails, full page search, and individualized content. They provide solid answers giving customers a very personalized experience.
  • We've seen at least a 2.5% increase in conversion with the site recommendations and that doesn't fully account for the preview search feature which we didn't have prior.
  • Reflektion has guided more contemporary methods for presenting product to customers within our search results and catalog listings as well as the faceted navigation/filtering of those products.
  • We're still learning of ways to further leverage Reflektion and improve the overall ROI.
Reflektion is a very cost-effective, complete solution providing individualization for preview search, product recommendations, full page search, and content. Compared to the other services they offered more features utilizing SOLR results but with continued learning. Other services didn't have the full list of capabilities or were much more expensive.
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