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Regpack

Regpack

Overview

What is Regpack?

Regpack is an event registration solution built around implementing workflow automation to automate the registration process.

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Pricing

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What is Regpack?

Regpack is an event registration solution built around implementing workflow automation to automate the registration process.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.regpacks.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

What is Regpack? | Online Registration Software

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Product Details

What is Regpack?

Regpack is an online registration software that allows clients to register applicants, collect online payments, and manage their events or programs with reporting and analytic tools.

The vendor says their partners see higher enrollment rates when using Regpack, lower operating costs and an increase in overall revenue.

Regpack Features

  • Supported: Online Payment Processing
  • Supported: Form Builder
  • Supported: Reporting
  • Supported: Automated Communication
  • Supported: Database Management

Regpack Video

What is Regpack? | Online Registration Software

Regpack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Regpack is an event registration solution built around implementing workflow automation to automate the registration process.

Cvent Event Management, RegFox, and RegOnline by Cvent (Discontinued) are common alternatives for Regpack.

Reviewers rate Support Rating highest, with a score of 8.

The most common users of Regpack are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Regpack has been widely used for a variety of purposes, with users finding it easy and customizable for Career Technical Education camps. The software's user-friendly interface has made the registration process easier for office staff to learn, and users have benefited from streamlined forms, automated emails, and improved reports, which have made registration more efficient and time-saving. One of the key advantages of using Regpack is the ability to consolidate multiple registration systems into one, reducing the number of emails asking for links and improving ease of use. Additionally, Regpack has been used for event registration and payment processing, providing an easy-to-use solution that simplifies the registration process and offers comprehensive and flexible forms. Users have also praised Regpack's customer service, which has been helpful overall in addressing their needs. From collecting registration data to managing payments, Regpack has proven to be an efficient tool that saves time and improves program management.

Affordability and Flexibility: Many users have praised RegPack for its affordability and flexibility, as it allows them to customize every aspect of their forms without technical assistance. Some reviewers mentioned that this feature has been particularly helpful in tailoring registration sites specific to their event needs.

Helpful Customer Support and Training: Users have found the customer support provided by RegPack to be helpful, with quick response times and one-on-one training. Several reviewers appreciated the assistance they received from the staff in setting up forms and answering their questions.

Ease of Use and Customization Options: The ease of use and customization options offered by RegPack have been highly appreciated by users. They liked being able to easily create time units, manage registrants, and pull necessary reports quickly. Additionally, some reviewers mentioned that RegPack's clarity and adaptability make it a versatile solution for various applications.

Confusing and Frustrating User Interface: Many users have found the user interface of the software to be confusing and frustrating, with some mentioning that it is especially challenging for new users. There are difficulties in finding answers to simple questions, and even with the use of templates, the system is not intuitive.

Lack of Immediate Assistance: Users express disappointment with the customer service model, specifically the lack of a help desk number for immediate assistance. Relying solely on email communication for technical support has been time-consuming for them, and they prefer the option to speak directly over the phone.

Glitches and Unreliable Features: Several users mention encountering glitches and features that do not work as expected. They often need to contact support staff for assistance due to these issues. Additionally, certain fields such as phone number fields are inconvenient and prone to errors.

Users have provided the following recommendations for Regpack based on their experiences:

Consider other options: Some users feel that the lower price point of Regpack may not be worth it and suggest looking elsewhere for a suitable alternative.

Utilize client success manager: For a successful experience with Regpack, users recommend finding and working closely with a client success manager who can provide guidance and support.

Customizable registration platform: Many users recommend Regpack for its ability to customize registration platforms. While it may take some time for administrators and users to get used to it, Regpack offers flexibility in creating detailed and lengthy event registrations.

In addition, users appreciate Regpack's staff who are always available to provide quick assistance and solutions. They find Regpack easy to use, customizable, and well-suited for training specialists, frequent event holders, and collecting payment for camps. To make the most of Regpack, users suggest working closely with a project manager to learn how to develop, create, and manage reports. Starting early and planning out forms can also help minimize manual work.

Reviews

(1-2 of 2)

RegPack: A Quality Product and Amazing Customer Service!

Rating: 10 out of 10
August 06, 2020
AT
Vetted Review
Verified User
Regpack
2 years of experience
Austral uses RegPack to register, manage, and charge our clients for the trips that they take with us, or to process invoices of less than $1,000.00 US. It is used across the organization, with almost everyone needing to view its data and/or manage it. RegPack allows us to look professional and offer a complete level of customer service to our clients.
  • Set and forget payment plans, meaning less human intervention resulting in a reduction of errors.
  • Collection of vital information on our clients, adding to their enjoyment while they are with us
  • Creating professional and attractive registration pages, meaning that from the very first interaction with us, our clients get a sense of our seriousness and dedication to their experience.
Cons
  • We work in a very niche market, and so have some very nice needs, especially in reporting. We are currently working with RegPack's development team to find a solution to this.
RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And, where and when we do hit speed bumps, RegPack's team has always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.
  • Our ROI has been totally positive with RegPack. While it is not the cheapest option on the market, it's $$ to quality is second to none. We have been particularly impressed with the level of assistance that we receive from their team—any and every question, query, doubt has been addressed, and a solution has been found.
  • RegOnline by Cvent (Discontinued)
Apart from the fact that RegOnline was discontinued, we have found that RegPack has met all of our needs and certainly exceeded our expectations in customer service. We were particularly pleased with the function that allows us to pre-set payment plans, and then basically forget. This means less human intervention, fewer errors, and happy clients.
Any and every time we have had an issue, we have had a solution found for us. Working across different time zones, cultures, and languages - RegPack has always been there for us. We have been invited to provide input and opinions on new functionalities (particularly around reporting), and have always found them to be quick and efficient with their responses. Super impressive.

We use Regpack for Summer Camp Registration

Rating: 8 out of 10
March 27, 2020
JM
Vetted Review
Verified User
Regpack
5 years of experience
We run a summer camp for teenagers called Stone Mountain Adventures, and we use Regpack to register campers. We also use it for credit card billing and general communication with our camp families.
  • E-mail Communication
  • Billing
  • Registration
Cons
  • Customer service is slow and there is no way to speak to a human.
  • There are small problems with the system that developers never seem to fix.
Regpack is affordable so that's important. Great for camp registration IF you are a problem solver and don't need a lot of personal support.
  • None positive or negative
There is no way to speak to a human representative, and that sucks. E-mail support is effective but takes 24 hours to respond. That can feel like a L O N G time when there is a problem that needs attention.
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