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Remote Desktop Manager

Remote Desktop Manager

Overview

What is Remote Desktop Manager?

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

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Recent Reviews

TrustRadius Insights

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience …
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Remote Desktop Manager Review

2 out of 10
March 26, 2022
Between Windows, Unix, VMware, etc., there are numerous server types to connect to from my client PC. I've searched for many years for a …
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Popular Features

View all 13 features
  • Centralized management dashboard (35)
    8.5
    85%
  • Over-the-Internet remote session (38)
    8.4
    84%
  • Multi-platform remote control (35)
    8.2
    82%
  • Remote management of servers & workstations (42)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Single User

$299.99

On Premise
per year

Enterprise

$9999.99

On Premise
per year

Platinum

Contact Sales

On Premise
Unlimited Users, Multiple Sites, Worldwide

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://store.devolutions.net/Pricing#P…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $299.99 per year
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Product Demos

Remote Desktop Manager Live! (Session 3) - DC Online 2022

YouTube

Announcement: Remote Desktop Manager 14 is Here!

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.1
Avg 8.2
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Product Details

What is Remote Desktop Manager?

Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.

Remote Desktop Manager Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Remote Desktop Manager Screenshots

Screenshot of EntryScreenshot of Main ScreenScreenshot of Tree ViewScreenshot of Overview

Remote Desktop Manager Video

Remote Desktop Manager - A Remote Connection Management Tool for IT Pros

Remote Desktop Manager Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide

Frequently Asked Questions

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

Remote Desktop Manager starts at $299.99.

Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.

Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.

The most common users of Remote Desktop Manager are from Mid-sized Companies (51-1,000 employees).

Remote Desktop Manager Customer Size Distribution

Consumers15%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(134)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.

Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.

Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.

Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.

Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.

Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.

Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.

Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.

Attribute Ratings

Reviews

(1-25 of 44)
Companies can't remove reviews or game the system. Here's why
Raymond Jansen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I'm using RDM since 2011. It's a really easy program where you can store and share (securely) all kinds of connections you can think of. For smaller companies, it lacks security features like 2FA, but for some time now, you can log in to RDM using your Office365 account, where you can set it to use MFA. However, it would be better if also smaller companies could use the native security features in RDM (or DPS). Other then that, I like it!
Score 10 out of 10
Vetted Review
Verified User
Centralize the IT department's management of access to company resources in a secure, efficient, and real way, with a tool that adapts to what we have. No problems with the product, since it is a mature and evolved product, in the different locations where we work, we have different licenses and hardware, in a very short time, we work with the Remote Desktop Manager with everything working.
Score 10 out of 10
Vetted Review
Verified User
Working in a large environment with many different IT groups using different tools, we were constantly struggling with keeping passwords in sync, lack of documentation, and tool sprawl. We needed a solution that allowed multi-user access, a centralized database so everyone had consistent data and role-based access control with logs. We chose Remote Desktop Manager for both its features and its affordability. We liked it because it allowed us to share information quickly and easily. Our information security team liked it because it allowed for MFA login protection, logging, session recording, and password aging reports. It's rare that InfoSec and IT agree on anything, but Remote Desktop Manager is one of those tools that everyone will like when they start to use it.
Stian Simonsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use it as a common platform for all users to store customer passwords and other relevant information from a project/customer. This makes it easier for us to know where everyone is storing their passwords, while we also know for a fact that they are stored in a safe and secure manner.
Score 2 out of 10
Vetted Review
Verified User
Between Windows, Unix, VMware, etc., there are numerous server types to connect to from my client PC. I've searched for many years for a product that can do all of this without me having to rely on different applications for each. When I first heard of Remote Desktop Manager I was skeptical it could live up to its claim of such platform connectivity. In the end, my feeling was correct.
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is being used by some departments of the organization. The main problem was how to manage 600+ servers, SSH and RDP servers, and remember all the hostname, IP address and still have some details available only to some users. This was solved using this tool. Users were split into groups, active directory connected, and have access only to the servers and credentials (passwords, URLs, and other stuff), that they have access. All recorded in a database (or an encoded file, if needed). Despite this, automation with scripts or commands during login sessions, and ways to link credentials to entries make it even better to manage. You may have credentials locally, in the database or other external tools, all being managed by RDM.You also may have sub connections, for example, having the webpage to access an iDrac or another page, or a Hyper-V Manager, VMWare, and LOTS of other tools.
Score 9 out of 10
Vetted Review
Verified User
I use Remote Desktop Manager for all my remote management needs from SSH to hosts, RDP to Windows servers, and consolidation of web platform management. The tool is invaluable and one that should be in more admins' toolboxes. I know that I haven't even touched the surface of the full capabilities, but even what I use it for makes life so much simpler.
James Farmer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a company with close to 1000 remote users, we used to use MS Remote Desktop management offering amongst others to support them. Whilst this was great it was depreciated and had huge vulnerabilities. On the hunt for an alternative we came across Devolutions offering and it’s superior in every way. Supports Windows RDP, Unix terminal sessions, and many more options and integrations.
Jwalant Soneji | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is an excellent tool to manage connections to other machines. I particularly like its easy re-connect feature which makes the re-connection to a windows VM very fast and effective - saving lots of time and efforts. I am sure its of use for lots of teams and more team members.
Mick Verbunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Remote Desktop Manager is used by our IT department and we use it to manage all of our customers environments.
It addresses:
- being able to connect to an online database so it's always up-to-date with the most recent info
- storing all the passwords in the vault
- connecting to all of our customers
Nick Von Ogden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Remote Desktop Manager to manage remote sessions, keeping our session organized and consistent amongst our team. We can organize, add, and ensure all of our remote session are in the same place and are easily updated from a single point. It also helps us tie in automation in some cases.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Many IT professionals use Remote Desktop Manager throughout our organization. Remote Desktop Manager is a critical component of working in many different server environments. It organizes remote connectivity to servers in such a way that it makes it easy to jump around in and out of servers to do needed work. The folder structure is similar to Windows Explorer and makes it easy to organize the servers in logical groups. Credentials can be managed easily in one place and applied to individual or groups of servers. Lots of flexibility in setting up the environment, this can be a huge time saver if utilized.
Emeka Obinnwa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Remote Desktop Manager is an application that enables the computer users to log unto another computer (usually company machine), in a remote location, to perform a task.

When such a task involves assisting or troubleshooting to resolve an incident, it is called Remote Assistant. Whatever the case may be, the concept is built on connecting to from a base computer to another computer in a remote location to perform a task.
Ron van Elteren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
RDM is being used by the whole organization, at least for everyone involved in remote support to our customers.
That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
Chris Reddy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Remote Desktop Manager is used by many team members within my organization and I recommend it to any users I see using a Remote Desktop type product. It allows for storing and creating various different connection types. It keeps a backup of your connections. It allows for searching for your various connections. Any type of remote connection type that is needed can be accomplished with a single product.
Score 10 out of 10
Vetted Review
ResellerIncentivized
I use it on a daily basis as my one-stop app for all my daily IT support needs, it means I have quick and easy access to all my client's sites and sessions in one app. Before Devolution's Remote Desktop Manager, I had to use several applications to do the same jobs I now do with just the one app.
Score 9 out of 10
Vetted Review
Verified User
It is used to access our electronic displays remotely. I can run around and plug in a keyboard into each of the PCs that run our electronic displays and work on them directly but it is way more efficient to log into the backend of each and make the change on each of them at the same time. I also use RDM to connect to servers and make changes on them as well. The servers have no local access because they are VMs but I can remote into them and make changes. RDM makes it possible to have all of those connections at the same time on different tabs so I can get a lot of work done is a short period of time.
September 07, 2018

Cool Tool

Andrea Denette | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using it for our PAM solution as well as other teams are using a central database for a group of servers. It gives a better way to user our PAM solution for RDP purposes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I typically say this to people… “Imagine a world where all of the things your users do can be managed in one place and call that island devolution.”

Instead of these users trying to figure out what they’re doing next and having a messy blob of sessions open, everything is organized, embedded, and fast. Lawyers are demanding (and insanely expensive) so the faster production moves, the better off everyone is. I feel like RDM was a critical part of our company’s story… from start-up to the acquisition by Xerox which later split off BPO divisions into Conduent. The ability to keep people focused on the end zone kept my sanity in check and our success driven.

Francois Fournier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use it in multiple companies to access my resources. I also use it at home to support my customers. I've created some automatic connections so I don't have to start my VPN connections all the time. I don't have to worry if I'm on site VPNed in or not, RDM does the checking and connecting for me. It saves me time when I'm in a hurry to connect to a resource to fix an issue. Also, I use a shared data source on OneDrive so I don't have to spend my time copying my password to different laptops. Saves me time and hassle. The price is very reasonable and with the amount of time, I save it's well worth the coins. I've been using it for years and have not seen a product that makes me want to change.
Simon David Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use Remote Desktop Manager as a business critical application by storing the password for more than 1000 corporate clients. It is used by our internal call center and project staff to connect to the different client sites and IT infrastrucutre. The reason why we use it is to keep the client password secret for our staff and protect the business if we have to replace or fire one of our techs without them knowing the actual password.
February 27, 2018

Does a great job

Robin Morris | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
To my knowledge, it is being used primarily in the IT department within various roles. It addresses a need to centralize my credentials with the many servers I manage. It greatly streamlines the management and storage of machine names and credentials. When you manage several hundred to thousands of servers, this is a huge advantage.
Charles Eichelberger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am using it in conjunction with VPN to manage customer servers. It is used by at least three other consultants. It addresses the need to organize multiple customers and their servers and keep organized about it along with keeping credentials in one place.
January 31, 2018

RDM the LIFESAVER!!

Aleese Gulick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our whole department uses Remote Desktop Manager (RDM). The issues that it solves is being able to access our department servers across the campus. Since our information is sensitive having the ability to log in via RDM has shown to be very helpful at letting us present information to our customers as well as keep our information about how we run business secure.
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