Remote Desktop Manager Review
I'm using RDM since 2011. It's a really easy program where you can store and share (securely) all kinds of connections you can think of. …
Starting at $299.99 per year
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What is Remote Desktop Manager?
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Recent Reviews
Popular Features
- Centralized management dashboard (35)8.585%
- Over-the-Internet remote session (38)8.484%
- Multi-platform remote control (35)8.383%
- Remote management of servers & workstations (42)8.181%
Reviewer Pros & Cons
Pricing
Single User
$299.99
On Premise
per year
Enterprise
$9999.99
On Premise
per year
Platinum
Contact Sales
On Premise
Unlimited Users, Multiple Sites, Worldwide
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://store.devolutions.net/Pricing#P…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299.99 per year
Product Demos
Remote Desktop Manager Live! (Session 3) - DC Online 2022
YouTube
Announcement: Remote Desktop Manager 14 is Here!
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Remote Desktop Manager?
Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.
Remote Desktop Manager Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Remote Desktop Manager Screenshots
Remote Desktop Manager Video
Remote Desktop Manager - A Remote Connection Management Tool for IT Pros
Remote Desktop Manager Integrations
Remote Desktop Manager Competitors
Remote Desktop Manager Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
Frequently Asked Questions
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Remote Desktop Manager starts at $299.99.
Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.
Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.
The most common users of Remote Desktop Manager are from Mid-sized Companies (51-1,000 employees).
Remote Desktop Manager Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(133)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.
Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.
Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.
Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.
Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.
Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.
Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.
Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.
Attribute Ratings
Reviews
(1-25 of 44)Companies can't remove reviews or game the system. Here's why
January 09, 2024
Remote Desktop Manager Review
Score 9 out of 10
Vetted Review
Verified User
- Store every type of connection.
- Share with colleagues.
- Not all security features are available for smaller companies (like 2FA).
July 09, 2022
The swiss army knife of remote access.
Score 10 out of 10
Vetted Review
Verified User
- Automatice logins
- Works with different software
- On small screens like laptops, being able to change the resolution of the remote desktop
- Improve Spanish translation
- Dynamic updates
June 21, 2022
Remote Desktop Manager Is The One Tool For Collaborating Systems Administration Across Many Teams
Score 10 out of 10
Vetted Review
Verified User
- Multi-remote apps (RDP, VNC, Powershell) in one multi-tabbed interface
- Rich API so we can sync to and from our CMDB and other tools
- Ever increasing features making the product more valuable
- The documentation tab. Seriously. It will change your life
- Without reading the documentation, people will only use about 10% of the app's true capabilities
- The native ftp/ftps/sftp tool is lame, but the FileZilla integration works great
- I'd love to see them work more Azure/Graph API into the product
Score 10 out of 10
Vetted Review
Verified User
- Stores passwords and other information in a safe and secure way
- Gives you access to everything wherever you are, as long as you have internet access
- Easily scalable
- Inherit/access to files down in the folder-system could use an upgrade
March 26, 2022
Remote Desktop Manager Review
Score 2 out of 10
Vetted Review
Verified User
- Is regularly updated
- Provides connectivity for the most common platforms
- Connectivity to platforms in general
- Stability overall
March 23, 2022
Give it a try in Remote Desktop Manager!
Score 10 out of 10
Vetted Review
Verified User
- Centralize management of RDP, SSH, VNC and other protocols
- Keep credentials and connection entries secured
- Automate everything inside the tool.
- Integrate with external tools
- Slow sometimes to load connections
- PuTTY integration has a 1-second delay
March 23, 2022
Remote Desktop Manager is worth it
Score 9 out of 10
Vetted Review
Verified User
- Consolidation
- Use of many protocols
- Making all features well known
November 23, 2021
Best Remote Desktop Software
Score 10 out of 10
Vetted Review
Verified User
- Supports multiple OSs.
- Free to use.
- Offers cloud backup of config.
- Easy to use.
- Initial load up of the application could be quicker.
October 19, 2021
Add efficiency in WFH with RDM Free
Score 10 out of 10
Vetted Review
Verified User
- Easy re-connect to a disconnected VM
- Remember passwords
- Tabbed interface
- Make re-connection automatic process
September 27, 2021
A lot of features in a single application
- Lets us connect to remote environments through gateways set up by RDM
- Lets us store passwords
- Always up-to-date cause of our online database
- When I use the view password option, I have to close the password screen before I can use RDM again.
- I would like a copy hostname option
September 18, 2021
The Best Remote Session Manager There Is
- PAM
- Manage Remote Sessions
- Organize
- Security
- Documentation
- Speed
- Resources
- Remotely access hundreds of servers in a clean and organized environment.
- Swap back and forth between several live sessions easily with tabs.
- If using more than one monitor with different resolutions, moving Remote Desktop Manager server resolutions don't match the second monitor when moving from one monitor to another.
March 17, 2020
Remote Desktop Manager Review
Score 10 out of 10
Vetted Review
Verified User
- Transparency of the infrastructure.
- Password management.
- Documentation.
- Usability (MS look and feel).
- Picture acrobatics.
November 19, 2019
The relevance of Remote Desktop Manager in the current digital revolution and collaboration.
- Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
- Working from home logging onto office based machine.
- It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
- Speed and cost elements are critical here.
- A case in point is where there are connectivity issues like congestion, poor network, or absence of it.
- Access control or security concerns that may prevent the service giver from accessing and assisting the client.
- Where the expected feedback may not be adequately communicated to the service giver due to the client's limited knowledge, this would be different if the assisting Technician/Engineer is physically present.
November 12, 2019
Simply the best solution for remote connections
Score 10 out of 10
Vetted Review
Verified User
- Centralized information in SQL database.
- 1 click connection.
- Logging of all used sessions.
- Notification when a user has left using a session, so others can start using it.
October 14, 2019
The best cross platform remote desktop tool on the market
- Allows for storing large numbers of connection profiles.
- Multiple connections can be performed at a single time all within a single window.
- Can backup and restore connection settings or store in the secure cloud.
- It can track/report on users activity.
- It could be a little faster to load/startup.
- It could be a little faster when connecting to remote clients.
- Massive selection of entry/session/credential/notes.
- Multiple data source types available to use, some of which are hosted by Devolution themselves
- Has an addons manager which means if you can't find what you're looking for in regards to entry/session/credential/note types, etc., then you can probably download those via the addon manager.
- I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
- I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
May 03, 2019
Nice local software
Score 9 out of 10
Vetted Review
Verified User
- You can connect to many different types of systems, RDP, VNC, SSH, Telnet, VPN, WebDAV, FTP, ARD and more.
- Your session data can be stored in a cloud system to move them back and forth on multiple devices.
- You can also send commands to the systems via actions, so if you have repetitive tasks it helps make it quicker.
- The system takes a bit of screen real estate.
- It takes a bit to set it up when you have many different systems that you want to connect.
- There are more features than I will ever find and I wish I knew them all but I can't even expect to find them all.
September 07, 2018
Cool Tool
Score 10 out of 10
Vetted Review
Verified User
- The ability to connect with our PAM tool.
- Not sure just started using the tool about 3 months ago.
June 19, 2018
It simplifies everything.
- Batch edit – I have far too many sessions that require user specific modifications
- Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
- Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
- Love it.
- Ingest of endpoints/sessions - Could be easier.
- Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.
Score 10 out of 10
Vetted Review
Verified User
- Creates dynamic connections that don't require me to remember all my passwords
- Creates dynamic connections that don't require to check if I'm local or remote. RDM does it for me
- Support multiple types of connections and information repository.
- Honestly, for my usage, I have not found any missing features. It works great and does what it needs to for me.
May 29, 2018
Remote Desktop Manager - it's great !
- Prevents passwords from being leaked through the organisation
- Centralises password information in a secure database
- Manage our clients in one tool
- Eventually could be used by users instead of IT staff
- Slow to load database when you have a lot of files or documentation
February 27, 2018
Does a great job
- Centralized repository
- Ability for a single database for changes to machines
- The process of linking an external credential repository could be easier
February 09, 2018
Best RDM to manage all your remote needs.
- Store information on multiple customers
- Keep RDP sessions organized
- Allow multiple sessions in tabs
- Better password management for multiple SSH hosts.
- MySQL support
January 31, 2018
RDM the LIFESAVER!!
- Provides a secure network connection to your base computer, as well as allows for mobility.
- Company provides great customer support and troubleshooting if needed.
- Allows your in-house IT department to troubleshoot computers remotely, which is especially helpful in large meetings when you are having technical difficulties.
- I have also noticed a smooth file transfer process.
- Sometimes the connection has trouble or freezes on you and you have to start over.
- A little more onscreen "help" would be nice for the employees that need a little extra guidance.
- It would also be cool if the computer you are trying to access did not have to be on when you are accessing it.