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Remote Desktop Manager

Remote Desktop Manager

Overview

What is Remote Desktop Manager?

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

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Recent Reviews

TrustRadius Insights

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience …
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TrustRadius Insights
TrustRadius Insights

Remote Desktop Manager Review

2 out of 10
March 26, 2022
Between Windows, Unix, VMware, etc., there are numerous server types to connect to from my client PC. I've searched for many years for a …
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Popular Features

View all 13 features
  • Centralized management dashboard (35)
    8.5
    85%
  • Over-the-Internet remote session (38)
    8.4
    84%
  • Multi-platform remote control (35)
    8.3
    83%
  • Remote management of servers & workstations (42)
    8.1
    81%

Reviewer Pros & Cons

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Raymond Jansen | TrustRadius Reviewer
Raymond Jansen
System Administrator
No Lim-IT (Information Technology and Services, 1-10 employees)
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Pricing

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Single User

$299.99

On Premise
per year

Enterprise

$9999.99

On Premise
per year

Platinum

Contact Sales

On Premise
Unlimited Users, Multiple Sites, Worldwide

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://store.devolutions.net/Pricing#P…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $299.99 per year
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Product Demos

Remote Desktop Manager Live! (Session 3) - DC Online 2022

YouTube

Announcement: Remote Desktop Manager 14 is Here!

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.1
Avg 8.2
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Product Details

What is Remote Desktop Manager?

Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.

Remote Desktop Manager Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Remote Desktop Manager Screenshots

Screenshot of EntryScreenshot of Main ScreenScreenshot of Tree ViewScreenshot of Overview

Remote Desktop Manager Video

Remote Desktop Manager - A Remote Connection Management Tool for IT Pros

Remote Desktop Manager Integrations

Remote Desktop Manager Competitors

Remote Desktop Manager Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide

Frequently Asked Questions

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

Remote Desktop Manager starts at $299.99.

Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.

Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.

The most common users of Remote Desktop Manager are from Mid-sized Companies (51-1,000 employees).

Remote Desktop Manager Customer Size Distribution

Consumers15%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

View all alternatives
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Reviews and Ratings

(133)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.

Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.

Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.

Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.

Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.

Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.

Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.

Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.

Attribute Ratings

Reviews

(1-25 of 44)
Companies can't remove reviews or game the system. Here's why
July 09, 2022

The swiss army knife of remote access.

Verified User
Professional in Information Technology
Printing Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It works well with everything that has to do with managing desktops or remote access. If there is something that is not covered, it allows you to create it with scripts like Powershell. I can't think of anywhere it can't be recommended, for small environments where money can be an issue, there is a free or cheaper option.
June 21, 2022

Remote Desktop Manager Is The One Tool For Collaborating Systems Administration Across Many Teams

Verified User
Manager in Information Technology
Legal Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I recommend Remote Desktop Manager to all of the teams in IT in my firm. Some of the less technical ones find it a bit intimidating at first, but I find that after about 4 weeks of using it, I wouldn't be able to take it from them if I tried. Remote Desktop Manager Enterprise is not the cheapest app out there, and if a smaller group does need collaboration, or only needs to be tabbed RDP capabilities, there are other tools that can do it.
April 30, 2022

Remote Desktop Manager - a common place for all your important files

Stian Simonsen | TrustRadius Reviewer
Stian Simonsen
Project engineer
Goodtech (Industrial Automation, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The Remote Desktop Manager application and also integration with the DVLS give you access to everything you need, every- and anywhere you are; you just need internet access. The support team is on another level; they always provide good information on how to solve your problem or "send" you to a person that can help you if they don't know it themselves.
March 26, 2022

Remote Desktop Manager Review

Verified User
Administrator in Information Technology
Higher Education Company, 201-500 employees
Score 2 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For your basic Windows RDP connections the product works well, although I experienced random crashes while using the application. I realize how difficult providing connectivity to so many different platforms can be, but the saying about "quality over quantity" rings true in this case.
March 23, 2022

Give it a try in Remote Desktop Manager!

Verified User
Technician in Information Technology
Banking Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
March 23, 2022

Remote Desktop Manager is worth it

Verified User
Consultant in Professional Services
Computer Software Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Really the biggest impediment to the tool is cost. Other tools are out there that are free, however, they are not as viable of tools. However management often just focuses on the cost. It will take some work to make the argument for the tool, but I think even to buy it personally is worth it.
October 19, 2021

Add efficiency in WFH with RDM Free

Jwalant Soneji | TrustRadius Reviewer
Jwalant Soneji
Solutions Architect
FCT (Insurance, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Managing one or more machine connections is an excellent job that's done by Remote Desktop Manager. I am also fan of its tabbed interface, always updated artefacts, latest tools getting added and ease of the user at the centre of everything by RDM. Admin's help may be needed for initial install for non-privilege users.
September 27, 2021

A lot of features in a single application

Mick Verbunt | TrustRadius Reviewer
Mick Verbunt
System Engineer
ACA IT-Solutions BV (Information Technology and Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited when you have to manage a lot of different servers/websites/network devices
It is also well suited for when you have to manage remote environments because RDM can set up VPN gateways to that environment so you don't have to use VPN options from your workstation itself.
It is less appropriate when used in very small environments
September 18, 2021

The Best Remote Session Manager There Is

Nick Von Ogden | TrustRadius Reviewer
Nick Von Ogden
Lead Systems Engineer
Undisclosed (Higher Education, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The software is flexible enough to be used in most scenarios. I'd say you can use the 'free' version to manage fewer sessions and with a smaller team or solo team, but the full version is better for centralized environment with many people or with a tenant or role based access to systems. It's overkill if you only remote into 1 or 2 systems unless you make use of the integrations it offers.
April 20, 2021

Stable, tons of features, keeps me organized, easy to use... What's not to love?

Verified User
Administrator in Information Technology
Pharmaceuticals Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I recommend Remote Desktop Manager to any IT professional that needs to manage logging in and out of servers remotely. There are tons of features, but even just for simple organization of servers and credentials and the ability to work in multiple server environments and navigate freely and easily among them, this tool is outstanding.
March 17, 2020

Remote Desktop Manager Review

Verified User
Employee in Information Technology
Oil & Energy Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
In my area of work, this is a must-have. We use it to document processes since we cannot remember them anymore since there is simply soo many different processes because of many different remote locations.
November 19, 2019

The relevance of Remote Desktop Manager in the current digital revolution and collaboration.

Emeka Obinnwa | TrustRadius Reviewer
Emeka Obinnwa
Web Administrator
Emex Systems Consult (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Where distance (physical location) is a factor, but there are no connectivity issues, it is well suited, but where there is connectivity issue, and the distance and commuting are no problems, physical contact instead of remote desktop is advised. It is a matter of cost and benefit, quality service, and Service Level Agreement delivery.
October 14, 2019

The best cross platform remote desktop tool on the market

Chris Reddy | TrustRadius Reviewer
Chris Reddy
Regional IT Manager
Exela Technologies (Information Technology and Services, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a need to support/connect to various remote computers/sites then Remote Desktop Manager is the go-to product. If you only need to connect to a few machines, and don't need different connection types, it's not really the tool to use.
September 08, 2019

Devolution's Remote Desktop manager: a one stop shop for remote desktop needs.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend

I've tried many alternatives since discovering Remote Desktop Manager by Devolution's but none have come close to all that Devolution's RDM can do. I am a freelance IT Consultant who does nearly all work now remotely. With RDM I only need the one app for everything I do on a daily basis and I've not come close to utilizing all it's able to do and, if that wasn't enough, the Devolution's Devs keep updating with new features, improvements, and fixes. Also, the Devolution's catalogue is growing and they all work efficiently with one another.

If you can't find an entry type you want to use in RDM then take a look at its add on manger which has even more useful entry types for the majority of the other big named apps out there meaning what you're able to do in one app keeps expanding further all the time.

All I can say is if you use remote desktop managers of some sort then you really must give Devolution's Remote Desktop Manager a go, I'm quite sure you will never look back!!!!!

May 03, 2019

Nice local software

JR
Jon Ralph
IT Net Tech 6
Kenai Peninsula College (Education Management, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you use any system where you connect remotely and have to get into the system from time to time. RDM makes it so you can just make all those connections and never have to input them again. Just click the server/connection you want and you will be able to make changes.
June 19, 2018

It simplifies everything.

Verified User
Engineer in Information Technology
Legal Services Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Session Management – With around 2000 entries, I guess this goes without saying. I remember a time
when there were a growing number of sessions to manage and the software available was pretty
difficult to use and lacked the functionality that I needed.

User Experience/Hatemail – The interesting thing about this business is that many of the users also need
roughly the same session management tools to do production work. They focus on the applications at
the endpoint whereas I focus on the endpoint. This means that they don’t have time/energy to figure
out the sessions and if things aren’t easy for them… well… work slows and they get frustrated… at me.

Security – Due to the above, I needed to be able to figure out where/what the users were doing as well
as what they were exposed to and able to access.
June 07, 2018

RDN should be called Connection Magician because it has so many magic tricks

Francois Fournier | TrustRadius Reviewer
Francois Fournier
Senior Systems Consultant
Johnson Controls (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
My best scenario is going from work to home and not having to worry about being local or needing to remote in. RDM does the checking for me. Plus with my data source on OneDrive, I don't even have to worry about an out of sync password on my different workstations. They are always all in sync even when working at different sites and for different companies.
February 09, 2018

Best RDM to manage all your remote needs.

Charles Eichelberger | TrustRadius Reviewer
Charles Eichelberger
Network Consulting Engineer
AuthorityIT (Computer Networking, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think it is great for managing multiple desktops internally as well as externally. It is especially great for external management as you can specify to log onto a VPN before connecting to the target. If you are a small shop with just a few computers, this may not be for you.
January 31, 2018

RDM the LIFESAVER!!

Aleese Gulick | TrustRadius Reviewer
Aleese Gulick
Program Manager 2
University of Houston (Higher Education, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

RDM has saved me in meetings where I did not have the information that was needed on me due to unexpected questions. But I was able to quickly log in to my office computer and pull up the information that the customer was requesting.

Instances, where I do not think it is highly needed, is a small office environment where you do not travel, have off-site meetings, or do a lot of work from home.

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