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Remote Desktop Manager

Remote Desktop Manager

Overview

What is Remote Desktop Manager?

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

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Recent Reviews

TrustRadius Insights

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience …
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Remote Desktop Manager Review

2 out of 10
March 26, 2022
Between Windows, Unix, VMware, etc., there are numerous server types to connect to from my client PC. I've searched for many years for a …
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Popular Features

View all 13 features
  • Centralized management dashboard (35)
    8.5
    85%
  • Over-the-Internet remote session (38)
    8.4
    84%
  • Multi-platform remote control (35)
    8.2
    82%
  • Remote management of servers & workstations (42)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Single User

$299.99

On Premise
per year

Enterprise

$9999.99

On Premise
per year

Platinum

Contact Sales

On Premise
Unlimited Users, Multiple Sites, Worldwide

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://store.devolutions.net/Pricing#P…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $299.99 per year
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Product Demos

Remote Desktop Manager Live! (Session 3) - DC Online 2022

YouTube

Announcement: Remote Desktop Manager 14 is Here!

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.1
Avg 8.2
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Product Details

What is Remote Desktop Manager?

Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.

Remote Desktop Manager Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Remote Desktop Manager Screenshots

Screenshot of EntryScreenshot of Main ScreenScreenshot of Tree ViewScreenshot of Overview

Remote Desktop Manager Video

Remote Desktop Manager - A Remote Connection Management Tool for IT Pros

Remote Desktop Manager Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide

Frequently Asked Questions

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

Remote Desktop Manager starts at $299.99.

Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.

Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.

The most common users of Remote Desktop Manager are from Mid-sized Companies (51-1,000 employees).

Remote Desktop Manager Customer Size Distribution

Consumers15%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(134)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.

Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.

Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.

Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.

Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.

Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.

Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.

Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
ResellerIncentivized
I use it on a daily basis as my one-stop app for all my daily IT support needs, it means I have quick and easy access to all my client's sites and sessions in one app. Before Devolution's Remote Desktop Manager, I had to use several applications to do the same jobs I now do with just the one app.
  • Massive selection of entry/session/credential/notes.
  • Multiple data source types available to use, some of which are hosted by Devolution themselves
  • Has an addons manager which means if you can't find what you're looking for in regards to entry/session/credential/note types, etc., then you can probably download those via the addon manager.
  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.

I've tried many alternatives since discovering Remote Desktop Manager by Devolution's but none have come close to all that Devolution's RDM can do. I am a freelance IT Consultant who does nearly all work now remotely. With RDM I only need the one app for everything I do on a daily basis and I've not come close to utilizing all it's able to do and, if that wasn't enough, the Devolution's Devs keep updating with new features, improvements, and fixes. Also, the Devolution's catalogue is growing and they all work efficiently with one another.

If you can't find an entry type you want to use in RDM then take a look at its add on manger which has even more useful entry types for the majority of the other big named apps out there meaning what you're able to do in one app keeps expanding further all the time.

All I can say is if you use remote desktop managers of some sort then you really must give Devolution's Remote Desktop Manager a go, I'm quite sure you will never look back!!!!!

Remote Administration (12)
95%
9.5
Screen sharing
100%
10.0
File transfer
100%
10.0
Secure remote access with Smart Card authentication
100%
10.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
100%
10.0
Remote management of servers & workstations
100%
10.0
Remote Active Directory® management
100%
10.0
Centralized management dashboard
70%
7.0
Session record
100%
10.0
Annotations
100%
10.0
Monitoring and Alerts
70%
7.0
Multi-platform remote control
100%
10.0
  • It has made me much more productive day to day.
  • I've been a lot more organized since using RDM.
  • It has allowed me to fulfill my commitments to my clients quickly and efficiently.
When it comes to competition, none come close purely because I can do everything I need to in just the one application, whereas before I discovered Devolution's Remote Desktop Manager I'd have to use several.
Devolution has a forum, ticketing system and live chat system in place which means I've always been able to get support whenever I needed too. Also, the team has always been able to answer my queries to my satisfaction.
Its possibilities are almost endless, but that does come with a downside in that it runs the risk of becoming to complex to be easy to use.
Ben Liebowitz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Remote Desktop Manager on a daily basis. I use it to RDP to the servers I support; I use it to open SSH sessions to VMware hosts. I use it to launch the VMware VI Client; I use it to launch multiple websites I use regularly. I do all of these things with embedded passwords so I only have to enter my password into the credential repository once and from then on it can be used for multiple entries. Using this tool saves me from having to install multiple other tools on my PC to manage and support my environment. I'm able to quickly search for entries, use the password generator to great passwords for service accounts (choosing length, characters to include, etc), and I find the Keep Tab On Disconnect feature to be a very helpful one. As someone who works in IT and has to reboot servers on a regular basis to fix issues, upgrade, etc. This feature is great and keeps me from having to keep trying to reconnect, etc.
I don't know what I'd do without this tool! It's invaluable!
  • Manages all your entries in an organized fashion.
  • Keeps all your credentials in one place for easy management.
  • Has multiple add-ons and integrated tools to accomplish many different tasks.
  • There are so many different features it can be overwhelming. There are many I don't use.
  • It's not a complaint that I have but I've had coworkers complain, "oh, look RDM is prompting for another upgrade." To me, having to install an update once a month or so isn't a bad thing. They're fixing bugs, and introducing new features.
  • Sometimes, finding where to change a specific setting can be rough, with the properties for an entry having multiple sections, sometimes you have to make the change globally from the main settings section, etc.
Having worked in IT for many years, I've found this tool to be invaluable. I've tried some of the other tools to manage RDP sessions, but RDM manages way more than just RDP sessions! As for where it doesn't fit, if you have a small company, or you have an environment that is constantly changing (like you are a consultant constantly moving from client to client, never going back) then this may not be the tool for you.
Remote Administration (13)
76.15384615384615%
7.6
Screen sharing
90%
9.0
File transfer
100%
10.0
Secure remote access with Smart Card authentication
100%
10.0
Access to sleeping/powered-off computers
N/A
N/A
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
100%
10.0
Remote management of servers & workstations
100%
10.0
Remote Active Directory® management
N/A
N/A
Centralized management dashboard
100%
10.0
Session record
100%
10.0
Annotations
100%
10.0
Monitoring and Alerts
N/A
N/A
Multi-platform remote control
100%
10.0
  • I find using RDM has helped my productivity. Each time I work on a new server, I add it to RDM, so it's there next time I need it. Now, I go to the search box, start typing in a name and find my server easily. I can quickly connect since I've already assigned the proper credential from the repository, etc.
  • Being able to work on multiple things at once, all within the same application has really helped as well. Instead of having 5 RDP sessions open, I have 5 tabs in one application. Typically I also have a tab open for my IPAM solution, my AV software dashboard, etc too.
  • I haven't seen any negative impact as yet.
  • Remote Desktop Connection Manager and Royal TS
1. Remote Desktop Connection Manager (Microsoft) - This product is great at what it does. Manage your RDP Connections. It doesn't have a credential repository, so you have to either assign credentials to each object or at the folder level. However, if you have different servers in different domains, this can be challenging.
2. Royal TS - I tried this product before going with RDM. I found it had many of the features I was looking for, but I just felt that RDM hit several other areas that Royal TS didn't. Especially how it could launch the VMware VI client directly. I could create entries for my 5 different vCenters, right click on the folder and click OPEN ALL and it would launch all 5 VI clients, with the credentials I embedded.
5
We use RDM to manage all of our remote connections. Our remote servers, virtual machines, URLs, SSH Sessions, SCP File Transfers, etc. All of this allows us to use one tool for everything, instead of requiring multiple tools.
3
There isn't much necessary to support it. We maintain a shared DB file and back it up on a regular basis. If it would happen to get corrupted (something that hasn't happened to us) we'd just restore a backup copy. The shared database makes it really easy for us all to manage the environment. If I add a new server, the rest of the team has it in their RDM too.
  • Management of our Remote Connections
  • Centralized management.
  • Ease of use
  • Great support team.
  • Constantly working to improve their product!
  • By using a shared database file, we're able to maintain the same list of connections for the entire team.
  • If/when we expand into the public cloud, RDP has the ability ot assist with managing our remote connections in the cloud, with their Amazon S3 Explorer, AWS Console, Azure Console, etc...
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Yes
We evaluted RoyalTS and Microsoft's Remote Desktop Connection Manager. We found Remote Desktop manager to be a much more robust product!
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Third-party Reviews
For me, it's usability. It's extremely easy to use! You can create entries, a folder structure, and assign credentials to any and all objects. You can not only store creds in RDM, but it has a password generator tool integrated as well! I use this tool often to generate passwords for things like service accounts, etc.
I can't see doing anything differently. We are very happy with our decision and won't be switching anytime soon!
  • Implemented in-house
No
Change management was minimal
There really wasn't change management involvemen t. As we are not admins on our workstations, we required help from the desktop team to get RDM installed, that's all.
  • We encountered no issues at all!
The implementation was completely successful. We had no issues!
No
We have not had the need to pay for premium support. Any issues we've had were solved by their normal support service.
We have only contacted support one or two times and have had a great experience each time!
No
I've received assistance from their support via their online forums when asking how to accomplish something, as well as great support when opening an actual support ticket!
  • Adding connections is a very simple process. As is adding credentials and assigning them to objects!
  • Modifying existing connections is very easy to do as well.
  • I have not found too many functions that are cumbersome. It's a very easy to use product which is very simple as well!
Yes
They have a mobile app for iOS and Android. I've used both versions and they're very handy to have!
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc.
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