Overview

What is Replicon Polaris PSA?

Replicon Polaris PSA is a professional services automation platform containing project management, expense tracking, and billing features, from Replicon headquartered in Redwood City, California.

Replicon [Polaris PSA] - As Intuitive As It Comes

Rating: 10 out of 10

September 21, 2021

IncentivizedVetted ReviewVerified User

My company utilizes Replicon [Polaris PSA] for our timesheets. It has not provided any challenges in the past.

Erin Peretti

Manager - Other

Associate Director, Digital

Resolution Agency

3 years of experience

Replicon, from a simple user point of view

Rating: 8 out of 10

March 23, 2017

IncentivizedVetted ReviewVerified User

Replicon is used across the whole organization to track time and expenses. It is mainly used by the finance team to bill the customers, depending on who worked on what and for...

Verified user

Engineer

1 year of experience

Why You Should Chose Replicon

Rating: 8 out of 10

November 28, 2015

IncentivizedVetted ReviewVerified User

All of our organisation uses Replicon PSM for time sheets, time off and project management, as well as reporting. Because Replicon PSM can be accessed from anywhere, this make...

Rose Hill

Administrator - Corporate

Project Administator

SuperChoice Services

2 years of experience

Replicon Review

Rating: 9 out of 10

November 24, 2015

Vetted ReviewVerified User

Our entire organization utilizes Replicon PSM for the tracking of expenses, time sheets, time off requests and project management. Many of our employees work remotely. Having ...

Meredith Buckley

Administrative Assistant - Corporate

Administrative Assistant

Centroid Systems

2 years of experience

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Pricing

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Replicon Polaris PSA

N/A

Unavailable

What is Replicon Polaris PSA?

Replicon Polaris PSA is a professional services automation platform containing project management, expense tracking, and billing features, from Replicon headquartered in Redwood City, California.

Entry-level set up fee?

No setup fee

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Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Alternatives Pricing

Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.

ConnectWise PSA

$35

Per Tech Per Month

What is ConnectWise PSA?

ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the…

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Product Details

About
Tech Details

What is Replicon Polaris PSA?

Replicon Polaris PSA Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Reviews From Top Reviewers

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Why You Should Chose Replicon

Rating: 8 out of 10

Incentivized

November 28, 2015

Rose Hill

Project Administator

SuperChoice Services (Financial Services, 51-200 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

All of our organisation uses Replicon PSM for time sheets, time off and project management, as well as reporting. Because Replicon PSM can be accessed from anywhere, this makes it an ideal tool for our organisation.

Pros

Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
It's so easy use & maintain.
Support team is really impressive, seem to know their product.
Reporting is a breeze.

Cons

One if the main messing functionalities is not having Mass Projects / Tasks Updates. It is very [time] consuming to update a new user to projects. The request for this had been ongoing for the last 6 months & still no nearer to get this functionality.
Approving multiples time sheets need to be better.
Better notification from Replicon when something changes or upgrades to the system have been done.

Likelihood to Recommend

Really do your homework so make sure this is the right product for your company needs.

Replicon Polaris PSA Feature Ratings

Return on Investment

Improvement in tracking employee hours & time off.
Improvement in assigning employee to projects.
Improvement for the account managers to track what is happening to their projects.

Alternatives Considered

Mavenlink

We looked at Mavenlink, it did not quite deliver what we could gain from using Replicon PSM.

Replicon Review

Rating: 9 out of 10

November 24, 2015

Meredith Buckley

Administrative Assistant

Centroid Systems (Information Technology and Services, 51-200 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

Our entire organization utilizes Replicon PSM for the tracking of expenses, time sheets, time off requests and project management. Many of our employees work remotely. Having everyone use Replicon PSM for these daily activities makes it much easier for us stay organized and aware of each other.

Pros

Many of our employees work on multiple projects. Replicon PSM time sheets make it easy for them to accurately track their hours for each week.
Expense reports can be tedious and frustrating, but Replicon PSM has simplified it by allowing all of the information to be inputted on the site, including receipts, which can then be submitted for approval.
The Reports tab is very useful for administrators. The reports can be created and adjusted to pull exactly the information needed and saved easily for future use.

Cons

Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.

Likelihood to Recommend

I think Replicon would be beneficial to any business.

Replicon Polaris PSA Feature Ratings

Return on Investment

Improved ability to track employee hours and time off.
Improved ability to track and check employee expenses.
Iimproved ability to assign resources to projects.

Alternatives Considered

Have never used another product before personally, not sure what if any product we used prior to Replicon. I have only been with the company a few years.

Replicon, from a simple user point of view

Rating: 8 out of 10

Incentivized

March 23, 2017

Verified User

Engineer in Engineering

Computer Software Company, 51-200 employees

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Replicon is used across the whole organization to track time and expenses. It is mainly used by the finance team to bill the customers, depending on who worked on what and for how long, and at the same time forward incurred expenses to the clients. The managers also used to manage time off, approve or deny requests for annual leave, or just record sick leave.

Basically, anything that the company needs to know in order to pay the staff correctly and bill the customers.

Pros

Timesheets are pretty straightforward, you just have to choose a client/project/task that you worked on (in that order), and put the hours for each day. You can then specify if it is billable or not and that’s it, you can submit.
Time off are also very efficient, as you can select your days off from your calendar, and choose if it is a paid time off, sick leave, or other type of leave. By selecting a range of days, it automatically subtracts weekends, bank holidays, and gives you the remaining days off that you have (and if it is possible to request paid time off for example). The calendar view is very good.
Expenses management are very efficient, you just have to describe what you spent and select on what project or client, then put the incurred amount and upload scans of your receipts. It also handles different currencies which is good for international companies, and you can keep track of the approval status, to know when you are going to be reimbursed without asking the finance team.

Cons

There is no easy way to add a comment on an expense, you have to reopen a ticket to add a comment. But that might be how it is configured in our company.

Likelihood to Recommend

It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile.
It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.

Replicon Polaris PSA Feature Ratings

Return on Investment

It is very straightforward, so people tend to be encouraged to fill their timesheets on time, specially since they can do that on mobile. This means faster invoicing for clients, meaning getting paid faster.
Also, better expenses management, with a unified system where we can track all expenses incurred and create reports on them. This provides better visibility to see where we are wasting money.

Alternatives Considered

JIRA

We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.