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Reputation.com offers a range of valuable use cases for its users. With its daily social media posting feature, users can easily share …
Overview
What is Reputation.com?
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers…
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What is Reputation.com?
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against…
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What is Reputation.com?
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.
Reputation.com Video
Local marketing software provides location-based digital marketing solutions to help users interact with their local audience and potential online customers. Reputation is one of the local marketing tools mentioned in this video which goes over some of the best local marketing tools out there.
Reputation.com Competitors
Reputation.com Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Reputation.com offers a range of valuable use cases for its users. With its daily social media posting feature, users can easily share promotional and educational content, as well as fun facts, images, and videos to engage with their audience on platforms like Facebook and Instagram. This not only helps in informing consumers about daily promotions but also provides an escape from their daily lives. The pre-created posts and Assets database save time on content research and ideation, allowing users to quickly find and post relevant materials.
Another key use case of Reputation.com is its role in streamlining customer feedback and reviews for automotive groups. By centralizing customer feedback into one portal across multiple locations, Reputation.com helps in streamlining responses to customers and ensures that their feedback is received and heard. The alert system within the platform notifies personnel and management teams based on location and sentiment, enabling everyone to stay informed accordingly. This feature helps in enhancing the overall customer experience by addressing any issues or concerns promptly.
When it comes to managing online reputation, Reputation.com proves to be a valuable tool. It allows users to monitor reviews on various sites and sends notifications when there is a new review. Users can respond to reviews from one screen using pre-saved templates or typing their own responses, saving a significant amount of time. Additionally, the platform provides comprehensive reports for viewing overall online reputation. This helps businesses monitor their reputation score across social media, search engines, and customer reviews, enabling them to make data-driven decisions to improve their online presence.
Furthermore, Reputation.com is effective in protecting Google listings and managing Google reviews. By securely monitoring Google listings, it prevents malicious attempts to undermine online reputation management efforts. Users can easily respond to Google reviews and send review requests through the platform, which ultimately aids in increasing their Google rating and driving more business.
Lastly, Reputation.com finds use in property management, both on-site for specific properties and by other properties as well. This demonstrates its versatility and adaptability in fulfilling the needs of various industries.
Overall, Reputation.com provides a range of use cases that cater to users' requirements for social media management, customer feedback consolidation, online reputation monitoring, Google listing protection, and property management. Users appreciate the time-saving features, insightful reports, and helpful customer service provided by Reputation.com, making it a valuable asset in their daily operations.
User-Friendly Navigation: Reviewers have consistently praised the software's visually appealing and simplified navigation design. Many users have found it easy to use and navigate through different features, resulting in an intuitive user experience.
Efficient Social Media Scheduling: Several reviewers have highlighted the software's ability to schedule posts on multiple days and times across various platforms. This feature is particularly useful for businesses needing to plan and organize their social media content in advance, ensuring consistent and timely content delivery.
Streamlined Review Management: The software has received positive feedback for streamlining the process of managing reviews across multiple platforms. Users appreciate having a centralized location to monitor and respond to customer feedback, saving time and effort by eliminating the need to log into different sites.
Glitches and Functionality: Several users have experienced frequent glitches with the software, which has negatively impacted its functionality. Some functions, such as the filtering feature and the appearance of old posts, do not work properly.
Lack of Weekend Support: Users have expressed disappointment with the lack of weekend support provided by Reputation.com. They feel that having assistance available only on weekdays is a drawback and would appreciate being able to access support even on non-business days.
Slow Issue Resolution: Some users have noticed a lack of proactive approach from Reputation.com in addressing issues promptly. They desire more prompt resolution of their concerns and expect the company to be proactive in identifying and resolving any problems that arise.
Users of Reputation.com often recommend the following:
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Set up custom reports and test them for better insights. This allows businesses to gain a deeper understanding of their online reputation and make data-driven decisions.
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Consider implementing an in-house review gathering system to have more control over the process and establish a direct relationship with customers.
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Explore alternative options, such as Yext, for additional directory listings, especially for smaller businesses.
Users also advise conducting research and considering other reputation management companies before deciding on Reputation.com. Despite this, they find Reputation.com to be a reliable tool for reputation management, particularly for multi-location companies. Users appreciate the platform's user-friendliness and cost-effectiveness, as well as the flexibility and assistance provided by the customer service team.
For healthcare businesses, Reputation.com is highly recommended due to its expertise in the industry. Users also emphasize the importance of utilizing all aspects of the platform and consistently using it for better results. They suggest planning which locations to monitor and connecting all profiles for maximum benefits.
While acknowledging that setting up Reputation.com may take time, users still find it stable and easy to use. Integration with CRM systems and review request functionalities are recommended to enhance efficiency. Users also stress the importance of targeting the right demographic when capturing reviews.
However, some users have mentioned issues with unresponsiveness and a high turnover rate at Reputation.com. Nevertheless, they still perceive it as an affordable and efficient solution for managing online reputation.
In conclusion, users highly recommend Reputation.com as a comprehensive tool for online reputation management and social media posting. They encourage businesses to utilize its features fully to build a strong online reputation presence.
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
November 10, 2021
Love Reputation.com!
We utilize Reputation.com across the whole organization. We use it for review notifications, as well as help responding to our reviews; both positive and negative. Reputation helps us stay on top of our reviews and respond within the first 24 hours of the reviews. Reputaion.com customer service is great and they are always helpful and efficient.
- review notifications
- review responses
- quick turnaround
- great customer service
- better responses that are more unique
- would love to be notified as soon as the review comes in also
- publish our responses for us
November 10, 2021
Reputation.com Is Great For Online Management!
We use Reputation to easily respond to Google reviews, send review requests and protect our Google listings. Reputation keeps your Google listings secure, so only you can update and change information for your Google. This is helpful when someone maliciously tries to undermine your online reputation management efforts. Send out Google reviews is helpful in increasing your Google rating, and helps drive business.
- Google listing protection
- Review requesting
- The ability to respond to reviews
- Making updates to your Google listings
- Price is a little high
- Tools that tell you the best time to schedule your posts
- Easier to read word tornado
November 10, 2021
Reputation will save you time managing your online reputation
We use Reputation to manage our online reputation. It helps us monitor reviews on various sites and respond to them all from one place. It sends me notifications when there is a new review on our social media or through our own customer satisfaction surveys. I can go in and from one screen respond to any of those reviews with pre-saved templates or by typing my own response. We get 5-10 survey submissions or reviews a day and Reputation helps me save a ton of time responding to them. It also has reports so that I can view our overall reputation online.
- Allows you to respond to surveys and reviews from one place without having to log into different sites
- Sends you notifications each time there is a new survey or review
- Saves time in monitoring and responding to reviews
- Provides reports to view overall reputation online
- I wish you could respond to Yelp reviews on Reputation but I understand it's Yelp that won't let them integrate
November 10, 2021
Amazing when works, but...
Reputation.com is used on a daily basis for Social Media posts on sites like Facebook and Instagram. Locations utilize the platform to inform consumers about daily promotions, provide informational and educational materials, and fun facts, images, and videos to provide an escape from daily life. Having pre-created posts and Assets database helps save time on researching and coming up with ideas for the content.
- Visually Appealing
- Simplified Navigation Design
- Allows posting on multiple days and times
- Almost Daily glitches
- Functions that are displayed do not function properly such as filtering
- Appearance of old posts
- Lack of weekend support
- No proactive approach when there are issues
November 08, 2021
Repuation.com deserves strong consideration
Using it to monitor and obtain reviews, to analyze for operational insights, to survey customers for satisfaction insight.
- Survey customers
- Report customization
- Solicit reviews
- Report customization could have increased customizations
- Surveys could have increased customizations for skip and display pathing
- Social media management wasn't great when we last tried it (perhaps it's improved)
November 08, 2021
Reputation is AWESOME
It is being used on site for our property, but I do know that other properties use this as well.
- Calendar Social Media Posts
- Online Review Management
- Gives pointers on how to improve
- I would like a way to dispute reviews easier if they are containing personal information of staff
November 07, 2021
Reputation Makes It Easy
Reputation is used across all customer-facing departments within our automotive group. It helps us streamline customer feedback and reviews into one portal across multiple locations. It also assists us in streamlining our responses to customers to ensure their feedback is received and heard. The alert system ensures all personnel and management teams are notified accordingly based on location and sentiment.
- Streamlines reviews across multiple platforms
- Makes answering reviews/surveys easy across multiple platforms
- Assists with management of consistent information across online listings
- Adding additional platforms to their feeds
November 06, 2021
Reputation - enough said!!
Reputation is being used by both our Chevrolet location and our Ford location. They carefully monitor your overall reputation score across social media, search engines, and current customers reviews. This allows easy access across your whole review reputation with one login. You are able to respond to reviews, and even flag for removal if needed. The staff at reputation are very knowledgeable and hands-on to help implement the very best results!
- Emails every review each day that is new
- Reputation Score
- Customer assistance
- No complaints!