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ResellerRatings

ResellerRatings

Overview

What is ResellerRatings?

ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2…

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Learn from top reviewers

Great Review Platform

Rating: 10 out of 10
August 20, 2020
IncentivizedVetted ReviewVerified User
Our marketing team, specifically one to two members, is using ResellerRatings to collect website reviews. Our Customer Service Department also uses Reseller Ratings, but not d...
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Verified user
Strategist
ResellerRatings1 year of experience

The best review platform for the price

Rating: 9 out of 10
August 8, 2020
IncentivizedVetted ReviewVerified User
ResellerRatings is one of the platforms that we use for our online reviews. This is used to gather reviews across all aspects of our company. This is important to us because c...
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Andrew Saladino
Vice-President - Marketing
COO (Chief Operating Officer)
Kitchen Cabinet Kings
ResellerRatings5 years of experience

ResellerRatings is a MUST HAVE for Any Company that Cares about Its Customers

Rating: 10 out of 10
July 28, 2020
IncentivizedVetted ReviewVerified User
ResellerRatings is a MUST when it comes to managing what people are saying about your company online. All companies, online and brick & mortar, need to be aware of where t...
Continue reading
Mark Anderson
Team Lead - Marketing
Digital Marketing Specialist - Team Lead
Select Blinds
ResellerRatings2 years of experience

Decent Review Platform That Is Great For Businesses Just Starting Out

Rating: 6 out of 10
July 2, 2020
IncentivizedVetted ReviewVerified User
We used ResellerRatings to collect product ratings as well as service ratings for our business. They have affordable plans as well as different tiers depending on companies us...
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Verified user
Manager
ResellerRatings4 years of experience

ResellerRatings is a good review collection tool that is easy to implement. As a bonus your reviews/ratings can even tie into Google Ads!

Rating: 8 out of 10
June 18, 2019
IncentivizedVetted ReviewVerified User
Our marketing team uses Reseller Ratings to collect reviews about our online business applications so that we: can understand how our users feel about our websites and applica...
Continue reading
Verified user
Professional
ResellerRatings2 years of experience
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Pricing

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ResellerRatings

ResellerRatings

N/A
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What is ResellerRatings?

ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ResellerRatings?

ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying.

ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are owned and supported by Verint since the company's late 2018 acquisition of ForeSee.

ResellerRatings Features

  • Supported: Brand/Merchant Reviews
  • Supported: Product Reviews
  • Supported: Q&A
  • Supported: Visual Marketing

ResellerRatings Video

ResellerRatings In Under Two Minutes

ResellerRatings Competitors

ResellerRatings Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

PowerReviews, Trustpilot, and Bazaarvoice are common alternatives for ResellerRatings.

Reviewers rate Support Rating highest, with a score of 9.5.

The most common users of ResellerRatings are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of ResellerRatings have made the following recommendations based on their experiences with the platform:

  1. Connect with Marketing and IT to improve the reports. Users suggest collaborating with the Marketing and IT teams to enhance the reporting capabilities of ResellerRatings. This collaboration can help in generating more insightful and accurate reports that meet the specific needs of the business.

  2. Use multiple aggregate review sites for better credibility and customer satisfaction. Many users recommend using multiple aggregate review sites in conjunction with ResellerRatings. By utilizing multiple platforms, businesses can establish more credibility and provide customers with a comprehensive view of their reputation.

  3. Consider specific needs when choosing a ratings company. Users highlight the importance of considering one's specific requirements when selecting a ratings company. For them, ResellerRatings was the right fit due to its user-friendly features and efficient resolution of customer concerns. It is suggested that businesses carefully assess their individual needs before making a decision.

These common recommendations emphasize the need for collaboration, credibility, and customization when using ResellerRatings as a ratings tool for eCommerce stores.

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why

Great Review Platform

Rating: 10 out of 10
Incentivized
August 20, 2020
Verified User
Vetted Review
Verified User
ResellerRatings
1 year of experience
Use Cases and Deployment Scope
Our marketing team, specifically one to two members, is using ResellerRatings to collect website reviews. Our Customer Service Department also uses Reseller Ratings, but not directly. When we receive a negative review, the marketing department sends the review info to our Customer Service Team so they can contact the customer and resolve the problem.
Pros and Cons
  • Manually sending out review requests.
  • Easy implementation.
  • Responsive support team.
Likelihood to Recommend
So far, we've been very happy with ResellerRatings. Our seller reviews have decreased since we began using Reseller Ratings, BUT the quality of reviews has increased drastically. Previously, we were receiving one-word reviews, such as, "cool." Now, our customers are providing lengthy reviews that will actually help future customers make decisions and help us improve our business.
Return on Investment
  • Grow positive reviews.
  • Increase review quality.
Alternatives Considered
When choosing a review platform, we looked at a number of platforms. Reseller Ratings offered most of the things we were looking for at an affordable price. This easy to use platform doesn't have unnecessary bells and whistles.
Support Rating
10
Their support team is always available whenever we need help. They've offered to pull reports for us, even though we could easily pull them from the system ourselves.
Other Software Used

The best review platform for the price

Rating: 9 out of 10
Incentivized
August 08, 2020
AS
Andrew Saladino
COO (Chief Operating Officer)
Kitchen Cabinet Kings (Furniture, 11-50 employees)
Vetted Review
Verified User
ResellerRatings
5 years of experience
Use Cases and Deployment Scope
ResellerRatings is one of the platforms that we use for our online reviews. This is used to gather reviews across all aspects of our company. This is important to us because cabinets are a very expensive purchase and ResellerRatings helps build brand authority and allows customers to feel safe when they read other positive experiences.
Pros and Cons
  • Easy to use.
  • Great customer service.
  • Multiple integrations with popular platforms.
Likelihood to Recommend
I think ResellerRatings is great for any company that is looking for a reasonably priced solution for gathering reviews online and building a strong online brand reputation.
Return on Investment
  • There have been a few customers that have referenced the online reviews and ResellerRatings specifically.
Alternatives Considered
We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).
Support Rating
10
Our representative is great and an asset to our company.

ResellerRatings is a MUST HAVE for Any Company that Cares about Its Customers

Rating: 10 out of 10
Incentivized
July 28, 2020
MA
Mark Anderson
Digital Marketing Specialist - Team Lead
Select Blinds (Retail, 51-200 employees)
Vetted Review
Verified User
ResellerRatings
2 years of experience
Use Cases and Deployment Scope
ResellerRatings is a MUST when it comes to managing what people are saying about your company online. All companies, online and brick & mortar, need to be aware of where their customers who have issues, complains or kind words are speaking. If you care about the happiness of your customers, you need to monitor ResellerRatings to tend to those who use that platform as a method of communication between businesses and consumers.
Pros and Cons
  • ResellerRatings has the EASIEST interface for reviewing issues and their statuses
  • You can reply publicly or privately to reviews, most other platforms only offer public replies
  • Customers have an easy-to-find section to input their order number
Likelihood to Recommend
Not just because it's my favorite review site to use because of it's interface and experience, but I genuinely believe that this is a site that every company should monitor. There are, what I would say are the big three and that's BBB, Consumer Affairs and ResellerRatings. Apart from your own website and Google, of course, you have Bizrate, Trustpilot, Yelp and more but we have always had a focus on RR.
Return on Investment
  • Notifications of customer issues saved us thousands in potential order cancellations.
  • ResellerRatings offers and easy way for customers to contact us, apart from directly on our website.
  • Since RR posts both positive and negative feedback, consumers can get a real feel for how your company communicates with its customers.
Alternatives Considered
Trustpilot is a bit of a cluttered environment and offers a limited way to contact your customers. It's sort of one of those outlying review sites that you need to check every couple of days for potential customer issues. Reseller's platform blows them out of the water and is much more widely used, at least in the field of custom window treatments. I would prefer to use RR any day.
Support Rating
10
I've never actually had an issue that I needed to contact anyone directly, they make it quite convenient to peruse the platform on your own. With the exception of some sections that could use a walk-through, like the "Reports" section of the site. Apart from that, there's nothing negative we can say about support.
Other Software Used

Decent Review Platform That Is Great For Businesses Just Starting Out

Rating: 6 out of 10
Incentivized
July 02, 2020
Verified User
Vetted Review
Verified User
ResellerRatings
4 years of experience
Use Cases and Deployment Scope
We used ResellerRatings to collect product ratings as well as service ratings for our business. They have affordable plans as well as different tiers depending on companies using them.
Pros and Cons
  • Ease of use when it comes to managing the platform
  • ResellerRatings has an identifiable name, and consumers are keener to leave reviews on the site as its a recognizable name.
  • Pretty easy to send review requests from people that purchase directly through us using ResellerRatings.
Likelihood to Recommend
If a colleague asked me for an easy to use seller review platform with little bells and whistles I would say go for reseller ratings, however, if they are established I would advise them against ResellerRatings as they were not able to import our reviews from other platforms.
Return on Investment
  • The lack of being able to import our reviews really hurt us as it makes no sense to not be able to do that.
  • ResellerRatings helped us in getting more reviews and make our brand more noticeable and stand out more.
Alternatives Considered
Compared to Yotpo, ResellerRatings has more favorable costs as they don't charge as much, especially Yotpo which is very expensive. However, you do get what you paid for as Yotpo and Trustpilot have more features and more options.
Support Rating
7
ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.
Other Software Used

ResellerRatings is a good review collection tool that is easy to implement. As a bonus your reviews/ratings can even tie into Google Ads!

Rating: 8 out of 10
Incentivized
June 18, 2019
Verified User
Vetted Review
Verified User
ResellerRatings
2 years of experience
Use Cases and Deployment Scope
Our marketing team uses Reseller Ratings to collect reviews about our online business applications so that we:
  1. can understand how our users feel about our websites and applications based on their quantitative rating and qualitative feedback
  2. can integrate our ratings with our other digital campaigns (such as email and pay per click)
  3. we can add reviews to our websites through pre-built widgets that Reseller Ratings provides which allows us to avoid custom development to integrate via APIs (which are also available, but more IT-support heavy)
Pros and Cons
  • Reseller Ratings provides easy to use widgets that can be embedded on our websites that show our aggregate rating and can also display a specific number of full reviews.
  • Reseller Ratings is a partner that integrates its review data with Google and easily allows us to incorporate star ratings with our Google paid search ads
  • Reseller Ratings also provides a simple to use and integrate review collection tool that can be implemented through tag management tools and doesn't require much (or any!) IT support
Likelihood to Recommend
ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).
Return on Investment
  • ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
  • ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
  • One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.
Other Software Used
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