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ResellerRatings

ResellerRatings

Overview

What is ResellerRatings?

ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2…

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Pricing

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What is ResellerRatings?

ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ResellerRatings?

ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying.

ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are owned and supported by Verint since the company's late 2018 acquisition of ForeSee.

ResellerRatings Features

  • Supported: Brand/Merchant Reviews
  • Supported: Product Reviews
  • Supported: Q&A
  • Supported: Visual Marketing

ResellerRatings Video

ResellerRatings In Under Two Minutes

ResellerRatings Competitors

ResellerRatings Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

PowerReviews, Trustpilot, and Bazaarvoice are common alternatives for ResellerRatings.

Reviewers rate Support Rating highest, with a score of 9.5.

The most common users of ResellerRatings are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of ResellerRatings have made the following recommendations based on their experiences with the platform:

  1. Connect with Marketing and IT to improve the reports. Users suggest collaborating with the Marketing and IT teams to enhance the reporting capabilities of ResellerRatings. This collaboration can help in generating more insightful and accurate reports that meet the specific needs of the business.

  2. Use multiple aggregate review sites for better credibility and customer satisfaction. Many users recommend using multiple aggregate review sites in conjunction with ResellerRatings. By utilizing multiple platforms, businesses can establish more credibility and provide customers with a comprehensive view of their reputation.

  3. Consider specific needs when choosing a ratings company. Users highlight the importance of considering one's specific requirements when selecting a ratings company. For them, ResellerRatings was the right fit due to its user-friendly features and efficient resolution of customer concerns. It is suggested that businesses carefully assess their individual needs before making a decision.

These common recommendations emphasize the need for collaboration, credibility, and customization when using ResellerRatings as a ratings tool for eCommerce stores.

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ResellerRatings is a good review collection tool that is easy to implement. As a bonus your reviews/ratings can even tie into Google Ads!

Rating: 8 out of 10
June 18, 2019
Vetted Review
Verified User
ResellerRatings
2 years of experience
Our marketing team uses Reseller Ratings to collect reviews about our online business applications so that we:
  1. can understand how our users feel about our websites and applications based on their quantitative rating and qualitative feedback
  2. can integrate our ratings with our other digital campaigns (such as email and pay per click)
  3. we can add reviews to our websites through pre-built widgets that Reseller Ratings provides which allows us to avoid custom development to integrate via APIs (which are also available, but more IT-support heavy)
  • Reseller Ratings provides easy to use widgets that can be embedded on our websites that show our aggregate rating and can also display a specific number of full reviews.
  • Reseller Ratings is a partner that integrates its review data with Google and easily allows us to incorporate star ratings with our Google paid search ads
  • Reseller Ratings also provides a simple to use and integrate review collection tool that can be implemented through tag management tools and doesn't require much (or any!) IT support
Cons
  • The Reseller Ratings business page that shows all of the reviews a business has received is a bit barebones and isn't the prettiest. It could be improved.
  • The widgets that are provided for embedding reviews on your website are serviceable, but they could be more configurable and/or have alternate display options.
  • The reporting interface is a bit confusing and it isn't the easiest to configure the reports you want to receive. I think the reporting is good, but the interface and help leaves a bit to be desired.
ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).
  • ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
  • ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
  • One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.
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