Name: Aptean Respond
Author: Aptean

Help Desk

Web and Video Conferencing

Customer Support

Help Authoring

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Visual Collaboration

Enterprise

Accounting

FinTech

Financial Close

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Wellness

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Archiving

Bug Bounty

Build Automation

Cloud Storage

Code Review

Composable Infrastructure

Data Center Outsourcing (Europe)

Email Encryption

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Low-Code Development

Network Diagnostics

Network Performance Monitoring

Process Mining

Security Validation

Storage Management

Web Access Management

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Customer Journey Analytics

Email Marketing

Marketing Automation

Mobile Analytics

Public Relations (PR)

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Sales

Microsegmentation

User and Entity Behavior Analytics (UEBA)

Security

Chiropractic

ID Card

Insurance Underwriting and Rating

Legal Case Management

Moving Software

Nonprofit CRM

Real Estate Property Management

Spreadsheet

Travel Agency

Vertical-Specific

medium

large

small

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Starter Suite

Professional

Unlimited

Unlimited+

Salesforce Service Cloud

Incident and problem management

Self Help Community

Multi-Channel Help

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Automated responses

Attachments/Screencasts

SLA management

Forums

Q and A

Surveys/polls

Live help chat

Phone support

Call scripting

Salesforce

Bonterra Case Management

Likelihood to Recommend

Likelihood to Renew

Availability

Performance

Usability

Support Rating

Online Training

In-Person Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor pre-sale

Vendor post-sale

Bonterra

Bonterra ETO

IBM Case Manager

Oracle Argus

Oracle

webMethods AgileApps Cloud

Software AG

PowerSchool Unified Classroom Special Programs

PowerSchool Group LLC

Verint Case Management Professional

Verint

Alliance Enterprises Aware

Alliance Enterprises, Inc.

Case Management by Gather

Gather

Aptean Respond is a case and complaint management platform that supports customer experience teams from front-line agents and case managers to team leaders and executives.

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

Appian Community Edition

Application - Standard

Platform

Application - Infrequent

Application - Input-Only

Appian

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Aptean Respond

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.

Case Management

<div>Aptean is one of the world’s leading providers of purpose-built, industry-specific software that helps manufacturers and distributors effectively run and grow their businesses. With both cloud and on-premise deployment options, Aptean’s products, services and unmatched expertise help businesses of all sizes to be Ready for What’s Next, Now®. Aptean is headquartered in Alpharetta, Georgia and has offices in North America, Europe and Asia-Pacific. </div><div><br></div><div>Our Aptean Food &amp; Beverage ERP is an end-to-end food and beverage ERP solution which is designed to meet the challenges and issues that are specific to food and beverage processors, manufacturers, and distributors.</div>

Aptean

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Case Management Software

Operating Systems	Unspecified
Mobile Application	No

Aptean Respond

Overview

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Pricing

Aptean Respond

What is Aptean Respond?

Entry-level set up fee?

Offerings

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Alternatives Pricing

Salesforce Service Cloud

What is Salesforce Service Cloud?

Appian

What is Appian?

Product Details

What is Aptean Respond?

Aptean Respond Technical Details

Comparisons

Compare with

Salesforce Service Cloud

Bonterra Case Management

Bonterra ETO

IBM Case Manager

Oracle Argus

webMethods AgileApps Cloud

PowerSchool Unified Classroom Special Programs

Verint Case Management Professional

Aware

Case Management by Gather

Reviews