Skip to main content
TrustRadius
Revel Systems

Revel Systems

Overview

What is Revel Systems?

Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and…

Read more
Recent Reviews

TrustRadius Insights

Revel Systems has aided small and large businesses in various ways, specifically allowing them to understand their profits and adjust …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing

POS software cost

$99

Cloud
*per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

Revel Systems Grocery Demo

YouTube

Revel Systems Retail Demo

YouTube

Revel Systems Deli Demo

YouTube

Revel Systems Pizza Demo

YouTube

Revel Systems Restaurant Demo

YouTube

Revel Systems Kiosk Demo

YouTube
Return to navigation

Product Details

What is Revel Systems?

Revel Systems Video

Revel Systems is the leading cloud-based point of sale (POS) solution. Take a closer look at how Revel Systems powers the ambitions of thousands of restaurant and retail locations today.

Revel Systems Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationiPad
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(23)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Revel Systems has aided small and large businesses in various ways, specifically allowing them to understand their profits and adjust staffing schedules to accommodate their busiest times and popular products. The cloud-based system offers a straightforward back-end that is easy to teach and maneuver on all devices, with quick insights into how the day is going. Additionally, the software provides a robust time-keeping function that simplifies employee hours and product mix tracking while helping with payroll goals.

With Revel's inventory control system, users can keep track of inventory status, identify discrepancies before they become major issues, and identify areas of improvement such as labor, food costs, and theft. Furthermore, the recipe feature allows users to identify menu items whose gross margins are dragging them down and make changes to improve profitability. Overall, Revel Systems provides detailed sales information that offers insights into daily operations and helps businesses find areas of improvement in one place. Despite its complicated structure, many users have found that taking the time to explore all of its features and capabilities has been well worth it in terms of increased control and understanding of their business.

Intuitive and user-friendly interface: Many users have praised Revel Systems' intuitive and user-friendly interface, making it easy for staff to learn and use. The software's straightforward dashboard and intuitive back office make it versatile and efficient for small and large operations. Some reviewers also noted that the system is mobile, with orders being sent in immediately, making it very easy to use as far as table waitstaff is concerned.

Exceptional customer service: Numerous reviewers have appreciated the exceptional customer service provided by Revel Systems. Representatives were kind, patient, easily understood, always available to help, well-trained employees who not only had product knowledge but also demonstrated excellent customer service skills. According to some users, this level of support was critical in ensuring smooth operations.

Efficient inventory management: Several reviewers have praised Revel System's highly efficient inventory management feature that provides hourly sales breakdowns. Users found it easy to add and manage inventory while minimizing waste through paperless kitchen features. The backend and reporting features were also praised for their ease of use, making bookkeeping and inventory management much simpler and less time-consuming.

Confusing User Interface: Many users have complained about the Revel System's user interface, stating that it is confusing and difficult to use efficiently. The system has too many options, small buttons causing delays during transactions, and restaurant-specific details that are irrelevant for non-restaurant businesses.

Inventory Management Issues: Several reviewers have reported issues with the inventory management system in Revel Systems. Users often receive false quantities of products leading to over-purchasing or product shortages. The system requires several steps to accomplish a single task, resulting in labor-intensive work leaving accounting in shambles.

Poor Customer Service: Some users have expressed dissatisfaction with Revel System's customer service. While some support agents provide helpful solutions, many customers complain about poor service from representatives who may not understand their concerns due to language barriers.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
January 31, 2019

REVEL in it! :-)

NAKIA EPLEY | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our company is a 7 restaurant food hall. Essentially, a food court that is 7 separate restaurants that are ran individually but made to function as one. Revel is used as our Point-of-Sale system for all the restaurants. We use the Revel Apple Store app, on iPads that are hardwired at each location. The challenges that we face is that it often does not link into the server very well, and when used at a high volume, crashes often. It is my belief that when operating at a smaller scale, with less inventory, it would function MUCH better. The inventory items we link into Ctuit, and that actually integrates with the accounting software very well. The ability to customize and have table layouts for the seated areas and bars is a great feature.
  • I think that the ability to completely customize and make separate access for each employee is a great feature. It has the time clock features that tracks each employees punches, and allows me to set each of my staff with a pin code that has individual privilege access as well.
  • The integration from Revel to Ctuit (which is our accounting/inventory software) is great. Revel items are linked to a created "recipe" (Food & Drinks) and then that creates food & alcohol costs for the company. Revel has features that let us run food cost reports based on location, and keeps pretty accurate track of our inventory.
  • This is not a product for very high volume, multiple location companies. The system gets too overloaded, and then credit cards aren't processing, and the entire program will freeze or crash.
  • Often has a problem with not capturing payments when a customer pays for their food. It stores in the "offline payments" section, but when we go in to process them, it kicks them out.
  • Network connectivity clogs up when in a high volume use time period. Does not like being run off of a WiFi connection. ALWAYS hard wire this product if at all possible.
It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous.
  • We did lose a bit in the beginning, but actually it was all handled by contacting Revel customer service and help area, and they walked us through with the issue we were having. The "open check" feature , where you can go onto the next order by just closing the payment screen, allowed for checks to be left unpaid on the system, and food to be made, and given out. It cost us a lot of money for a while, and there was a lengthy process to correct that but revel handled it and walked me through what I needed to do to keep that from happening further.
I personally was not part of the process when Revel was decided on, but I did have the whole process of setup and clean up of things. Overall, it is a good product, solid, and has so many features that I didn't even get to dive into because it just wasn't applicable to our company. :-) What is very important is that no matter what day of the week, or what time of the night, if there was something that I could not figure out, there was always customer service and also the Revel University. This is an AWESOME feature that gives the users any possible information and instruction on how set up, fix, troubleshoot, and every last how-to thing you can think of. Super useful!
100
Cooks
Management
Owners
Cashiers
Baristas
Bartenders
Servers
Back of House employees
Bussers
Dishwashers
Chefs
Accountants and Office Managers
3
Definitely need to be a little tech savvy. Overall daily use is pretty simplified.
The set up and maintenance can require a bit of computer knowledge and understanding of the company functions.
  • Point of Sale
  • Inventory Tracker
  • Employee Time Tracker
  • Tip Calculators
  • Linking to the Software for inventory purposes
  • actually creating a table layout for the bar areas, to be able to keep open tabs of sit down customers orders.
  • Not sure at this time. Maybe find a way to better set it up so our high volume hours arent a problem anymore?
We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
No
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Positive Sales Experience with the Vendor
  • Analyst Reports
The owners use Revel for other out of state companies they own, and they had that prior relationship with it.
I would have loved to be a part of that decision making process.
  • Don't know
No
  • The hard wire issue, needing to hard wire after a month of missed payments and upset customers.
  • When the inventory isn't entered correctly, it can cause problems linking as well.
Not for this one.
I nave never had an unpleasant or unkind rep, and when the couple that couldn't help me, they immediately went to others that found the answers and assistance that we were looking for.
No
When I had to set up my table layouts for the 2 bar areas that we have in the My process was a 2 days process because of the nature, there was no choice but they walked me through it BEFORE the process started to be sure that it worked with our business hours, and responsibilities. They followed up as well to make sure everything went ok and that the setups were working properly. :-)
It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck.
  • Actual running of the POS was easy. The button layouts were perfect, alphabetized, and easy to figure out.
  • The whole hard-wire payment issue was a very hard thing to get through.
  • fixing incorrect ring ins, and customization IN the program.
Yes
The iPad app works great.
Return to navigation