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RingDNA is a versatile tool that is used by various departments within organizations to streamline their communication processes. The call …
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What is Revenue.io?
Revenue.io (formerly RingDNA ) is presented as a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, its Intelligent Dialer for Salesforce aims to help outbound sales reps use Revenue.io to make more calls, connect with…
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- Dialer-CRM integration (13)8.282%
- Automatic call logging (13)7.474%
- Contact preview (13)7.474%
- Call notes & tags (13)7.373%
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What is Revenue.io?
Revenue.io (formerly RingDNA ) is presented as a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, its Intelligent Dialer for Salesforce aims to help outbound sales reps use Revenue.io to make more calls, connect with up to 400% more prospects, and…
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What is Revenue.io?
Revenue.io (formerly RingDNA ) is presented as a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, its Intelligent Dialer for Salesforce aims to help outbound sales reps use Revenue.io to make more calls, connect with up to 400% more prospects, and fully automate voicemails. Part of the value proposition is also improving inbound call performance. Calls can be routed to the right reps based on any marketing source, complete with prospect data that helps reps have more successful conversations. Revenue.io also automates call logging and reporting, providing managers with dozens of actionable reports out of the box. The result: more dials, more conversations, more inbound call conversions and more revenue.
According to the vendor, key benefits include:
Make More Calls & Accelerate Revenue with Click-to-Call, CTI, Local Presence, Prioritized Dialing, Automated Voicemails, Dynamic Call Scripts and More.
Optimize Inbound Call Conversions with Call Tracking and Intelligent Call Routing
Discover Which Marketing Sources Drive the Most Valuable Calls
Revenue.io Features
Dialer Logistics Features
- Supported: Single line dialing
- Supported: Double line dialing
- Supported: Call into server with landline
- Supported: Call into server with VoIP "soft phone"
- Supported: Call into server with mobile phone
Preview Dialer Features
- Supported: Contact preview
- Supported: Dialer-CRM integration
- Supported: Call notes & tags
- Supported: Automatic call logging
Core Dialer Features
- Supported: Outbound dialing
- Supported: Inbound routing
- Supported: Click-to-call
- Supported: Recorded voicemail drop
- Supported: Dialer contact import
- Supported: Campaign & list management
Call Follow-up and Quality Assurance Features
- Supported: Sales emails
- Supported: Follow-up calls
- Supported: Dialer reporting & analytics
- Supported: Dialer call recording
- Supported: Dialer call monitoring
Additional Features
- Supported: Call tracking
- Supported: IVR
- Supported: DialNext
Revenue.io Screenshots
Revenue.io Integrations
Revenue.io Competitors
Revenue.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | U.S., Canada, U.K., Germany, South Korea, Denmark, France, Netherlands, Israel, Czech Republic, Spain, Portugal, Italy, Australia, New Zealand, Denmark, Swedan, Finland, Mexico |
Frequently Asked Questions
Velocify by ICE Mortgage Technology and InsideSales.com / XANT PowerDialer for Salesforce (discontinued) are common alternatives for Revenue.io.
Reviewers rate Click-to-call and Dialer reporting & analytics highest, with a score of 8.3.
The most common users of Revenue.io are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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- Recommendations
RingDNA is a versatile tool that is used by various departments within organizations to streamline their communication processes. The call center intake department relies on RingDNA to efficiently make and receive phone calls to potential clients, simplifying their workflow. Integration with Salesforce allows them to directly dial clients from case records, ensuring seamless customer interaction. Additionally, RingDNA's screening capability ensures inbound calls are routed to the appropriate agents with the necessary skill set, optimizing customer service.
Salespeople across the organization benefit from RingDNA's user-friendly features, such as easy number dialing and the option to use local numbers when connecting with prospects. The call disposition feature simplifies call outcome logging, keeping sales activities well-documented. Moreover, RingDNA serves as a valuable tool for both Sales and Customer Success teams by facilitating email outreach through sequences/cadences during prospecting.
The implementation of RingDNA has significantly improved communication and performance within the sales department. It covers all aspects of contacting new leads, recycling existing ones, handling incoming calls, and following up with clients. By integrating seamlessly with Salesforce, RingDNA enables efficient client engagement and timely follow-up actions. Managers gain access to comprehensive metrics that assist in adjusting workflows seamlessly. Overall, RingDNA enhances sales commitment by streamlining communication processes and keeping outreach efforts organized.
AI feature: Users have found the AI feature in RingDNA highly beneficial for auditing and reviewing phone calls, with some reviewers mentioning that it provides valuable insights. The ability to easily access recorded calls in the call records has made it convenient for users to find specific calls.
Seamless task creation: Reviewers have praised the seamless process of creating tasks in RingDNA, stating that it has improved client management and enhanced productivity. This functionality allows users to set up tasks easily, ensuring appropriate follow-up with clients.
Text messaging capability: Users have highlighted the usefulness of the text feature in RingDNA, emphasizing its effectiveness in communication with clients via text messages. Some reviewers also appreciate being able to send documents via text, streamlining their communication processes.
Inflexible Cadencing and Time Zone Control: Some users have expressed the need for more flexibility in cadencing and control over time zone dialing, stating that they would appreciate additional features to customize these aspects of the software according to their specific requirements.
Call Quality Issues: Several users have reported experiencing occasional call quality issues while using the software. These instances of poor call quality have been frustrating for users and have impacted their ability to communicate effectively.
Application Freezing and Restarting: Users frequently encounter freezing of the application, which disrupts their workflow and requires them to restart it. This recurring issue can be time-consuming and hampers productivity.
Users highly recommend Revenue.io for excellent calling software, as it supports SIP phones and works brilliantly with other integrated software like Salesforce CRM.
Users recommend RingDNA to anyone looking for an intelligent dialer. They believe it provides the best value for money and should be considered for use in big companies. They also suggest using RingDNA for making and receiving calls, especially for international and local calls. They mention that it is easy to store information and use it with extensions and Salesforce.
Users advise trying RingDNA for a couple of days before making a decision. Once familiar with the system, they believe it will make work much easier. They also recommend RingDNA as a user-friendly and customer-friendly application, which is a great tool for sales and marketing purposes and enhances contact center operations.
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Reviews
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Score 8 out of 10
Vetted Review
Verified User
Revenue.io is a powerful revenue management platform that enables organizations to optimize their pricing and revenue strategies. The program also enables firms to develop dynamic pricing methods, which modify real-time rates based on demand and other criteria. This can help firms enhance sales and profitability by maximizing revenue during high-demand periods while avoiding overstocking during slack seasons. Overall, its automated pricing, forecasting, and competitive intelligence features make it a must-have tool for enterprises.
- Automated Pricing
- Forecasting
- Competitive intelligence capabilities
- User Interface (UI) Design
- Ability to customize the software to meet the specific needs of different businesses
- Customer Support
RingDNA is being used across Sales and Customer Success as a dialer/texting tool. We also have it for sequences/cadences to facilitate email outreach during prospecting. The primary reason why we implemented RingDNA was to get the whole org on the same dialer (to make it easier to transfer calls from one dept to another).
- Call quality is consistently good (compared to previous dialers)
- Conversational AI seems like a powerful tool. Underused in our company.
- It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone which requires a 2 step process. This can be prevented by logging into RingDNA at the start of each day before Salesforce, I just need to make this a habit!
- When you go into "Contacts" in the dialer and search for someone, it does not predictively auto-populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching. Not a huge deal since I am primarily searching for people in Salesforce, but it would be nice to have this in dialer as well.
August 16, 2021
RingDNA allows us to maximise people & technology across our complete marketing, sales, service experience
We use ringDNA for our sales reps and increasingly our customer care team. The solution integrates deeply into our lead management flows and sales management routines. Withing the Salesforce universe, we are able to use the call data, and in call data as part of how we work.
- Speed at calling through lists, loading the account data into the intelligent dallier
- Using the calling notes and other values, as triggers into our workflows
- Using ringDNA data in our Marketing cloud journeys for customer service and sales purposes. For example, triggering an email send based on the results of a phone call
- Managing numbers - we have loads of numbers and managing the deleted, active and so on is not as simple as it should be
- I have had a few minor issues with setting up call flows, once operational though, they work perfectly
May 10, 2021
RingDNA Addresses All Call Center Needs
RingDNA is being used by our call center intake department both make and receive phone calls to potential clients. We have integrated the RingDNA extension with our Salesforce platform to dial clients directly from their case records. We also use RingDNA to screen inbound phone calls and route them to the appropriate agents with the necessary skill set to help them. We use their after-hours voicemail services when our business is closed.
- The AI feature allows for easy auditing and reviewing of phone calls.
- Calls are recorded live and saved in the call records so they are easy to find.
- The AI feature annotates the phone call in its entirety.
- It is easy to create a task in RingDNA so that clients can be followed up appropriately.
- Has a text feature that has allowed us to text more with our clients.
- Able to send documents via text
- Dispositions are easy to use.
- Needs have more flexibility with cadencing
- More control over time zone dialing.
- Creating a feature that avoids duplicate phone numbers, clients, contacts, etc. from being created.
November 24, 2020
RingDNA Review
We use it company-wide for a dialer, call tracking, call intelligence, and sales outreach cadences. As a sales org, it helps us log activity all in one place and helps us stay organized in our outreach efforts.
- Sales outreach cadences
- dialer service
- call intelligence
- User interface
- mobile app
- email tracking
RingDNA has been able to give us a better performance in the sales department, thus being able to have a closer contact with potential customers. This platform has covered all the needs of being able to get in touch with customers and be able to maintain high communication, thus maintaining the sales commitment. I have been able to work from home maintaining my usual environment, being able to hear very easily what is happening. I also keep working collaboratively with co-workers.
- I can easily track the volume and methods of outgoing calls, thus being able to carry out a deep analysis of the calls that have been made every day.
- Calls can be heard again and can also be forwarded to work colleagues within the same platform.
- It has a friendly interface which allows easy learning for new users and thus to be able to adapt almost immediately.
- Sometimes it loses the quality of the calls, I do not understand if it is the platform or the customers when calling.
- They could put in a phone number checker, I've had trouble with that several times already.
- The reports it generates tend to be limited no matter what subscription you have.
January 29, 2019
Must Have for SalesForce
RingDNA is used in conjunction with Salesforce: it is a voice communications platform. It helps sales organizations increase productivity and engagements. It has the ability to call, email, text and video conference all within the same system. Managers have access to a wide range of metrics, so they can adjust workflows easier.
- Voice
- Text
- Email
- Learning curve to use
- Very expensive
- Difficult to set up
August 29, 2018
RingDNA accelerates your Sales Team's success!
RingDNA is being used as an auto-dialer tool through its integration with Salesforce. It's being used by our entire sales organization and it enables us to accurately track our calls and call outcomes through to closed-won deals.
- RingDNA gives our reps control over who they're calling and when they should call to maximize the dial's impact.
- RingDNA's calling feature allows you to use local presence or randomized numbers to reach your prospects.
- Depending on your region, RingDNA also allows you to record calls and provide coaching feedback to your reps.
- The biggest value that RingDNA provides is transparency through Salesforce -- we are able to track a rep's dial all the way through to a closed won deal.
- We are working with them to create some custom fields in our dialer -- other than that, they provide great support and we haven't had any issues.
July 19, 2016
Awesome Salesforce Telephony Solution
Score 10 out of 10
Vetted Review
Verified User
We've been using RingDNA for over a year now. With RingDNA, our team is reaching customers much more often and best of all, administrating the solution is super lightweight, easy to manage, and literally takes 5 minutes to set up. I've used other solutions in the past and I'm so relieved to finally be using a solution that doesn't feel like a burden living in my Salesforce environment.
- local area dialing
- setting up new users super easily
- power dialer list views