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ReviewTrackers

ReviewTrackers

Starting at $49 Per Month, Per Location
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Overview

What is ReviewTrackers?

ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.

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Recent Reviews

TrustRadius Insights

Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in …
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Simple and Effective

8 out of 10
November 19, 2015
Incentivized
Having used multiple social listening and online reputation services as a restaurant marketer, I've found Review Trackers to be one of the …
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Marketing Manager

8 out of 10
November 18, 2015
Incentivized
My client primarily uses Review Trackers to be notified of reviews so they can respond accordingly. We tried to use it to help get more …
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Great service!

10 out of 10
November 18, 2015
Incentivized
Very helpful! We have it send us emails when any of our multiple clients get reviews. It is extremely useful so we do not have to hunt the …
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Pricing

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Professional Plan

$49

Cloud
Per Month, Per Location

Enterprise Plan

$59

Cloud
Per Month, Per Location

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.reviewtrackers.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Demo of ReviewTrackers

YouTube
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Product Details

What is ReviewTrackers?

ReviewTrackers helps 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. Their business solutions support analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. ReviewTrackers helps businesses to understand their current brand reputation and identify areas of improvement.

ReviewTrackers Features

  • Supported: Review Management, Workflow and Real-time Alerts
  • Supported: Review Generation and Feedback Automation
  • Supported: Analytics, text analytics with operational insights
  • Supported: Business Listings, Social Media, Surveys and Competitor Insights

ReviewTrackers Screenshots

Screenshot of Dashboard on a mobile deviceScreenshot of 100+ review sites for greater visibility into business feedback.Screenshot of ReviewTrackers for business reputation management

ReviewTrackers Integrations

ReviewTrackers Competitors

ReviewTrackers Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesNorth America, South America, Africa, Australia (Oceania), Europe, and Asia
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.

TrustYou, Revinate, and Reputation.com are common alternatives for ReviewTrackers.

The most common users of ReviewTrackers are from Small Businesses (1-50 employees).

ReviewTrackers Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(31)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in optimizing their online reputation and effectively managing customer reviews. With Review Trackers, businesses can effortlessly track online traffic and monitor what customers are saying about their products or services. The platform provides a centralized view of all customer reviews, eliminating the need to visit multiple websites.

One of the major benefits of Review Trackers is its ability to streamline the process of collecting feedback from current customers. Users appreciate the professional template provided by Review Trackers for sending review requests, which helps direct customers to credible review sites. Additionally, the software enables users to easily add and group locations, making it convenient for businesses with multiple branches. This feature is particularly valued by businesses in various sectors, including healthcare, real estate, and hospitality.

The intuitive nature of Review Trackers allows users to track the progress of reviews from submission to resolution. Users can assign specific reviews to team members for efficient handling and prompt action. Furthermore, Review Trackers has helped many businesses improve their reputation by listening to feedback and contacting customers with less than satisfactory experiences.

Another key use case of Review Trackers is reputation management. The software is extensively used for responding to reviews on popular platforms such as Google, Yelp, Facebook, and other review sites. It also aids in Local Listing Optimization, ensuring accurate Google listings for better visibility.

In the healthcare industry, ReviewTrackers through NRC Health offers a white-labeled version that helps manage received reviews, request reviews from happy patients, and implement positive reviews on provider profiles.

Moreover, ReviewTrackers has made it easier for businesses to communicate with younger demographics by allowing them to review establishments on social media platforms. This has resulted in increased online accessibility and subsequently more business.

Furthermore, the software assists in monitoring client reviews and provides detailed activity reports. In the real estate industry, it is utilized for collecting feedback from owners and tenants, ensuring high satisfaction levels. The software is primarily used by marketing departments to grow and maintain online reviews, leading to improved reputation and influence.

For restaurants, Review Trackers plays a significant role in managing online reputation effectively. It enables managers to receive daily updates about new reviews and respond to them promptly. The software saves time by sending email notifications for reviews, eliminating the need for manual searching.

Overall, Review Trackers is a powerful tool that businesses across various industries rely on for effective review management, reputation enhancement, and better customer engagement.

Easy Setup Process: Users have found Review Trackers' location setup process to be incredibly easy, requiring basic information such as address, contact info, and links. Several reviewers have expressed their appreciation for the straightforward and hassle-free onboarding experience.

Alert Updates: Review Trackers' alert updates have been highly valued by users. Many reviewers have praised the platform for keeping them informed of any new developments in real-time. These alert updates are seen as a valuable feature that helps users stay updated and respond promptly to any changes or reviews.

User-Friendly Dashboard: The user-friendly dashboard provided by Review Trackers has received positive feedback from many users. Several reviewers have described it as easy to navigate and effective in tracking and analyzing reviews across multiple platforms. The intuitive interface allows for comprehensive review management and analysis, contributing to a seamless user experience.

Limited customization options: Some users have expressed the desire for more flexibility and customization within Review Trackers. They would like to be able to link more than 3 websites for patients to leave reviews on, add their own logo onto the footer, and have the ability to track posts about them on social media sites. Additionally, they suggest adding more templates for review requests and allowing users to be texted review templates for those who do not use email.

Difficult navigation: Several reviewers have found the navigation of LLO services confusing, especially when having a lot of accounts/clients. They feel that it is hard to differentiate between locations and sites when viewing reviews for multiple restaurants. Furthermore, some users find the main dashboard and review search features difficult to use in Chrome when trying to segment by specific groups and/or locations.

Slow response time: Some users have mentioned that they find the response time with recognizing reviews too long. They would like a faster turnaround time in order to be able to respond promptly to customers.

Review Trackers has received several recommendations from users. According to users:

  • Users recommend giving Review Trackers a try, as it is suitable for various industries and offers an easy setup process. There is no contract required, making it convenient for businesses to test out the software.
  • The word bubble feature is highly anticipated by users, as it is expected to enhance the software's functionality. Review Trackers is praised for its robust offering and ability to monitor and respond to customer comments and opinions effectively.
  • Some users suggest that Review Trackers may not be worth the time investment for small companies, as it requires manual responses to each outlet. However, they recommend signing up for the software and providing feedback to the representative for interface improvements.

Overall, users find Review Trackers to be a cost-effective and solid solution for review tracking. It encourages clients to write favorable reviews and simplifies the process by handling venues on behalf of users. The software has been helpful in gathering great feedback, with one user recommending reaching out to the director of customer happiness for any assistance needed.

Attribute Ratings

Reviews

(1-17 of 17)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • New Brand Analytics
New Brand was a LOT more expensive and really didn't provide much more than what Review Trackers does. They did, however, have a "heatmap" that highlighted popular words used in reviews. That was helpful to see a snapshot of what types of things people are reviewing on our restaurants. They lost their contract with Yelp towards the end, but didn't offer us any sort of discount for no longer pulling Yelp reviews for us. That was the last straw. We get a ton of Yelp reviews, so having to find those ourselves while still paying top dollar for the platform was ridiculous.
November 18, 2015

We love Review Trackers

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I haven't used any other websites similar to review trackers. Once we started with Review Trackers, there was never any need to look into any other companies for this service.

We looked into using a website called Real Review Tracker that seemed to have a similar setup - but did not have the great reviews and feedback like my reviewtrackers.com did.
November 18, 2015

Great service!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We selected Review Trackers because it is easy to use and doesn't spam you with any emails you don't need. We always know what is going on with our clients!
November 18, 2015

Satisfied Customer

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
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