Overview
What is ReviewTrackers?
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
A great way to manage reputation for yourself or clients
A Great Software with Lots of Bells and Whistles!
Review our track with ReviewTrackers
Not bad, not great...
Review for Review
Good price for what it offers
Simple and Effective
Marketing Manager
We love Review Trackers
Quick Customer Service and Excellent Customization
Great service!
A Good Review for Review Trackers
Review Trackers Review
Review Trackers is Great
Great experience using Review Trackers!
Pricing
Professional Plan
$49
Enterprise Plan
$59
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Demo of ReviewTrackers
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ReviewTrackers?
ReviewTrackers Features
- Supported: Review Management, Workflow and Real-time Alerts
- Supported: Review Generation and Feedback Automation
- Supported: Analytics, text analytics with operational insights
- Supported: Business Listings, Social Media, Surveys and Competitor Insights
ReviewTrackers Screenshots
ReviewTrackers Integrations
- Zendesk Suite
- Meta Business Suite
- Hootsuite
- Zapier
- 1000+ Intergrations including...
ReviewTrackers Competitors
ReviewTrackers Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | North America, South America, Africa, Australia (Oceania), Europe, and Asia |
Supported Languages | English, Spanish |
ReviewTrackers Downloadables
Frequently Asked Questions
ReviewTrackers Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 15% |
Mid-Size Companies (51-500 employees) | 35% |
Enterprises (more than 500 employees) | 50% |
Comparisons
Compare with
Reviews and Ratings
(31)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in optimizing their online reputation and effectively managing customer reviews. With Review Trackers, businesses can effortlessly track online traffic and monitor what customers are saying about their products or services. The platform provides a centralized view of all customer reviews, eliminating the need to visit multiple websites.
One of the major benefits of Review Trackers is its ability to streamline the process of collecting feedback from current customers. Users appreciate the professional template provided by Review Trackers for sending review requests, which helps direct customers to credible review sites. Additionally, the software enables users to easily add and group locations, making it convenient for businesses with multiple branches. This feature is particularly valued by businesses in various sectors, including healthcare, real estate, and hospitality.
The intuitive nature of Review Trackers allows users to track the progress of reviews from submission to resolution. Users can assign specific reviews to team members for efficient handling and prompt action. Furthermore, Review Trackers has helped many businesses improve their reputation by listening to feedback and contacting customers with less than satisfactory experiences.
Another key use case of Review Trackers is reputation management. The software is extensively used for responding to reviews on popular platforms such as Google, Yelp, Facebook, and other review sites. It also aids in Local Listing Optimization, ensuring accurate Google listings for better visibility.
In the healthcare industry, ReviewTrackers through NRC Health offers a white-labeled version that helps manage received reviews, request reviews from happy patients, and implement positive reviews on provider profiles.
Moreover, ReviewTrackers has made it easier for businesses to communicate with younger demographics by allowing them to review establishments on social media platforms. This has resulted in increased online accessibility and subsequently more business.
Furthermore, the software assists in monitoring client reviews and provides detailed activity reports. In the real estate industry, it is utilized for collecting feedback from owners and tenants, ensuring high satisfaction levels. The software is primarily used by marketing departments to grow and maintain online reviews, leading to improved reputation and influence.
For restaurants, Review Trackers plays a significant role in managing online reputation effectively. It enables managers to receive daily updates about new reviews and respond to them promptly. The software saves time by sending email notifications for reviews, eliminating the need for manual searching.
Overall, Review Trackers is a powerful tool that businesses across various industries rely on for effective review management, reputation enhancement, and better customer engagement.
Easy Setup Process: Users have found Review Trackers' location setup process to be incredibly easy, requiring basic information such as address, contact info, and links. Several reviewers have expressed their appreciation for the straightforward and hassle-free onboarding experience.
Alert Updates: Review Trackers' alert updates have been highly valued by users. Many reviewers have praised the platform for keeping them informed of any new developments in real-time. These alert updates are seen as a valuable feature that helps users stay updated and respond promptly to any changes or reviews.
User-Friendly Dashboard: The user-friendly dashboard provided by Review Trackers has received positive feedback from many users. Several reviewers have described it as easy to navigate and effective in tracking and analyzing reviews across multiple platforms. The intuitive interface allows for comprehensive review management and analysis, contributing to a seamless user experience.
Limited customization options: Some users have expressed the desire for more flexibility and customization within Review Trackers. They would like to be able to link more than 3 websites for patients to leave reviews on, add their own logo onto the footer, and have the ability to track posts about them on social media sites. Additionally, they suggest adding more templates for review requests and allowing users to be texted review templates for those who do not use email.
Difficult navigation: Several reviewers have found the navigation of LLO services confusing, especially when having a lot of accounts/clients. They feel that it is hard to differentiate between locations and sites when viewing reviews for multiple restaurants. Furthermore, some users find the main dashboard and review search features difficult to use in Chrome when trying to segment by specific groups and/or locations.
Slow response time: Some users have mentioned that they find the response time with recognizing reviews too long. They would like a faster turnaround time in order to be able to respond promptly to customers.
Review Trackers has received several recommendations from users. According to users:
- Users recommend giving Review Trackers a try, as it is suitable for various industries and offers an easy setup process. There is no contract required, making it convenient for businesses to test out the software.
- The word bubble feature is highly anticipated by users, as it is expected to enhance the software's functionality. Review Trackers is praised for its robust offering and ability to monitor and respond to customer comments and opinions effectively.
- Some users suggest that Review Trackers may not be worth the time investment for small companies, as it requires manual responses to each outlet. However, they recommend signing up for the software and providing feedback to the representative for interface improvements.
Overall, users find Review Trackers to be a cost-effective and solid solution for review tracking. It encourages clients to write favorable reviews and simplifies the process by handling venues on behalf of users. The software has been helpful in gathering great feedback, with one user recommending reaching out to the director of customer happiness for any assistance needed.
Attribute Ratings
Reviews
(1-23 of 23)A great way to manage reputation for yourself or clients
- It has saved us time in our reputation monitoring process
- It has saved us money in our reputation monitoring process
- We have been able to double productivity within the division
A Great Software with Lots of Bells and Whistles!
- A little expensive, but very useful.
- Multiple user management helps us onboard employees outside of our department, facilitating communication.
Review our track with ReviewTrackers
- ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
- We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
Not bad, not great...
- Better customer service due to notifications
- But, most of the review sites already send notifications via email
Review for Review
- Good ROI since one of our clients really is impacted by reviews.
Good price for what it offers
- Positive. It saves me time by having all of the reviews in one spot rather than tracking the review sites myself.
- Positive. It allows the managers to monitor guest's experiences on a daily basis. It's nice to know what we are doing well and where we need to improve.
Simple and Effective
- We've improved our overall operation and enhanced our guest relations program significantly since using Review Trackers.
Marketing Manager
- We have not been able to measure ROI.
We love Review Trackers
- Review trackers has definitely improved on our efficiency of how quickly we handle someone that had a bad experience. Being able to know from the get go how a patient's experience was in our office is crucial in getting them to the next step of moving forward with accepting treatment.
- Review Trackers has also boosted our customer service by helping us reach out to patients we otherwise would have not. With the email templates, I am able to send out review requests at the end of each week to better determine which patients were happy with our services and which ones are not and then go from there in figuring out what needs to be done next.
- The dashboard is a great way to view overall what is being said about us online, and one great review is priceless. Review Trackers had a positive ROI immediately with our office after our first great review, and we still continue to love using it!
Quick Customer Service and Excellent Customization
- Improves remote oversight and has allowed us to make changes based on reviews
Great service!
- Faster lead conversion
- Better customer service
A Good Review for Review Trackers
- We're offering better customer service because we can address reviews written by customers who have had a less than exemplary experience. Those customers would otherwise go home unhappy and we may never even know about it.
- We're building loyalty with Review Trackers. If our customers (and the public) know and understand that we value feedback, they're more likely to buy a car from one of our dealerships knowing that we will take good care of them for the life of their car. And hopefully they'll buy from us again.
- We make happy customers. By responding to reviews, customers are taken care of and positivity prevails.
Review Trackers Review
- It's still early to tell, but it's an easy to use process.
- We are aiming at achieving a far greater review count, which should lead to increased sales.
- We are aiming at making our off-site digital assets more influential, which the increased reviews will help.
Review Trackers is Great
- Better customer service.
Great experience using Review Trackers!
- Our ROI has been excellent and our retention rates on clients have dramatically improved!
Satisfied Customer
- Positive - our ability to reach out and get more favorable reviews.
- The monthly rates are reasonable and worth it for the product.
Excellent Customer Service and User Friendly Dashboard
- Help to grow number of reviews.
- Help to make sure all reviews are responded to.
- Help to track all reviews.
Review Trackers is an Awesome Tool!
- The ability to see a review quickly makes it easier to respond quickly. This definitely shows readers on the appropriate sites that the business owners are engaged.
Review Tracking Made Easy
- Better customer service
- Less confusion between departments
- Streamlining of review responses
Great Review Platform that is Cost Effective and Effective!
- Better cstomer service
- Higher reviews posted
- Better rracking of reviews and responses
Review of Review Trackers
- None so far, we have just started.
Increase Positive Online Reviews
- Better customer service. Now that the employees get props for receiving reviews they are going that extra step more frequently.
ReviewTrackers Review
- More access to different demographics
- Faster conversation
- Better customer service