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Users of the software have reported a wide range of benefits and positive outcomes. The platform serves as a centralized hub for all …
Overview
What is Reward Gateway Employee Engagement Platform (SmartHub)?
The Reward Gateway Employee Engagement Platform (SmartHub) is designed to help HR centralise and promote what’s important to their organisation. From market-leading employee discounts and perks to reward and recognition, wellbeing and internal communications, the Reward Gateway platform can be…
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What is Reward Gateway Employee Engagement Platform (SmartHub)?
The Reward Gateway Employee Engagement Platform (SmartHub) is designed to help HR centralise and promote what’s important to their organisation. From market-leading employee discounts and perks to reward and recognition, wellbeing and internal communications, the Reward Gateway platform can be…
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For the latest information on pricing, visithttps://www.rewardgateway.com/landing…
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- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Reward Gateway Employee Engagement Platform (SmartHub)?
The Reward Gateway Employee Engagement Platform (SmartHub) is designed to help HR centralise and promote what’s important to their organisation. From market-leading employee discounts and perks to reward and recognition, wellbeing and internal communications, the Reward Gateway platform can be customised with existing (or new) tools to build employee engagement.
The platform includes:
Organisations can build their employee engagement platform to include what's important to their organisation, like:
The platform includes:
- End-to-end customisation for a brand (and people)
- A centralised hub to showcase important company information
- Flexible layouts which can be changed without the help of IT
According to the vendor, the platform can be customised to gain more visibility from employees to better amplify and deliver important company updates, employee benefit announcements or other communications quickly and easily.
Organisations can build their employee engagement platform to include what's important to their organisation, like:
- Communication tools
- Employee discounts and perks
- Employee benefit information
- Employee recognition
Additionally, organisations can create a branded, personalised experience for their employees through segmentation and customisation options. The vendor says no two platforms are the same and each employee experience is unique.
Reward Gateway Employee Engagement Platform (SmartHub) Features
- Supported: Employee Communications
- Supported: Employee Benefits
- Supported: Employee Recognition
- Supported: Employee Wellbeing
- Supported: Employee Surveys
Reward Gateway Employee Engagement Platform (SmartHub) Screenshots
Reward Gateway Employee Engagement Platform (SmartHub) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United Kingdom, Australia, United States |
| Supported Languages | English |
Reward Gateway Employee Engagement Platform (SmartHub) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 61% |
| Enterprises (more than 500 employees) | 24% |
Comparisons
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Reviews and Ratings
(6)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users of the software have reported a wide range of benefits and positive outcomes. The platform serves as a centralized hub for all employee benefits, news, discounts, and surveys, resulting in increased accessibility to important information for employees on the go. It has greatly enhanced employees' benefits package with a seamless transition to childcare vouchers, providing immediate benefits from day one of employment. Additionally, the software has improved communication and feedback channels, resulting in a 3% increase in overall employee engagement. Users have also found easy access to benefit information and re-engagement with employees. The platform not only offers pick and mix benefits to suit the needs of any employee but also supports health and wellbeing strategies through its resources and guidance. Moreover, it has provided a popular discount page with added benefits for staff. The software's recognition wall creates a culture of continuous recognition by showcasing positive behaviors, promoting teamwork, and a positive work environment. Overall, users have experienced increased employee engagement, improved internal communication, and strengthened recognition efforts through the use of this platform. The software has become an essential tool for streamlining company efficiency and promoting employee morale and retention.
Easy to navigate and use: Users find the platform easy to navigate and use, describing it as self-explanatory and intuitive. Many reviewers have mentioned that they were able to quickly understand how to navigate through different sections of the platform without any difficulty.
Customizable platform: Users appreciate the ability to customize and update the platform, mentioning that everything can be moved, resized, added, and removed, allowing for full customization to match their brand. Several users have stated that this level of customization has allowed them to create a unique and personalized experience for their employees.
Excellent support from Reward Gateway team: Users praise the support from the Reward Gateway team, mentioning quick responses and availability of live chat support 24 hours a day. Many reviewers have expressed gratitude for the assistance provided by the team in resolving any issues or answering questions promptly.
Lack of Integration: Many users have expressed frustration with the lack of integration between nominations and the award program, which has caused confusion and inconvenience. The inability to seamlessly connect these two aspects of the platform hampers the overall user experience.
Dissatisfaction with Customer Service: A significant number of users have reported being dissatisfied with the customer service team's performance. They feel that there is a need for better understanding of the platform and increased involvement from account managers in resolving issues and addressing concerns.
Difficulty in Finding Necessary Information: Users have criticized the reporting side of the platform for its lack of user-friendliness, making it challenging to find necessary information efficiently. This usability issue creates unnecessary obstacles for users trying to access important data and insights.
Users commonly recommend both the program and the SmartHub system for enhancing employee control and engagement. They suggest partnering with Reward Gateway to maximize the benefits and implementing these platforms to improve employee retention and satisfaction. Users highly endorse both products, emphasizing the significance of actively listening to employees for effective engagement. Additionally, they recommend utilizing as many features of SmartHub as possible and attending training sessions organized by Reward Gateway. Moreover, users suggest considering SmartHub as a top contender for technology aimed at enhancing employee engagement.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
We use Reward Gateway across the entire organization. The business problem we had and which is solved (plus some) was an internal intranet and communications site and portal. What we got was a robust platform to share ideas, inform staff, recognize each other, reward subordinates, and a quick access portal for links to other commonly used sites for the organization, and our intranet files.
- Flexibility to scale to tackle growth and our company's needs
- Easy of use for everyone
- Dedicated Client Success Manager who meets with you bi-weekly
- Dedicated support available anytime and very knowledgable
- They create opportunities for us to recognize staff - creating marketing and visuals at no cost
- They are actively invested in the engagment and outcomes of your organization
- The SmartHub is a bit intimidating BUT end users don't really have to modify it unless they want to, I try not to and my account manager helps with changes.
- There are honestly no negatives, the platform is amazing
- Increased transparancy throughout the organization
- Better, more immediate communications
- Increased comradery between department
- Recognition is immediate
- improved cultural alignment
The cost was much less and the value was far, far superior. They provided an all in one solution that the others could not. And their client service is incredible.
March 04, 2021
Excellent communications and social recognition platform
We use it as a communications platform and a social recognition platform.
- Integrates well with other software platforms (e.g. our HR system).
- Easy to implement.
- Very user-friendly interface.
- More community functionality.
- Ability to upload videos to conversation threads.
- Helped us to simplify communications out to the business.
- Cost savings as we were able to streamline several needs into one platform (communication & recognition).
- Improved employee engagement (due to better comms and stronger culture of recognition).
TinyPulse was an excellent platform for getting feedback from employees, and having a dialogue with them about it, but less well suited as a communications or recognition platform.