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Reward Gateway Employee Engagement Platform (SmartHub)

Reward Gateway Employee Engagement Platform (SmartHub)

Overview

What is Reward Gateway Employee Engagement Platform (SmartHub)?

The Reward Gateway Employee Engagement Platform (SmartHub) is designed to help HR centralise and promote what’s important to their organisation. From market-leading employee discounts and perks to reward and recognition, wellbeing and internal communications, the Reward Gateway platform can be…

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Recent Reviews

TrustRadius Insights

Users of the software have reported a wide range of benefits and positive outcomes. The platform serves as a centralized hub for all …
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Pricing

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What is Reward Gateway Employee Engagement Platform (SmartHub)?

The Reward Gateway Employee Engagement Platform (SmartHub) is designed to help HR centralise and promote what’s important to their organisation. From market-leading employee discounts and perks to reward and recognition, wellbeing and internal communications, the Reward Gateway platform can be…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.rewardgateway.com/landing…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Reward Gateway Employee Engagement Platform (SmartHub)?

The Reward Gateway Employee Engagement Platform (SmartHub) is designed to help HR centralise and promote what’s important to their organisation. From market-leading employee discounts and perks to reward and recognition, wellbeing and internal communications, the Reward Gateway platform can be customised with existing (or new) tools to build employee engagement.

The platform includes:

  • End-to-end customisation for a brand (and people)
  • A centralised hub to showcase important company information
  • Flexible layouts which can be changed without the help of IT

According to the vendor, the platform can be customised to gain more visibility from employees to better amplify and deliver important company updates, employee benefit announcements or other communications quickly and easily.

Organisations can build their employee engagement platform to include what's important to their organisation, like:

  • Communication tools
  • Employee discounts and perks
  • Employee benefit information
  • Employee recognition

Additionally, organisations can create a branded, personalised experience for their employees through segmentation and customisation options. The vendor says no two platforms are the same and each employee experience is unique.

Reward Gateway Employee Engagement Platform (SmartHub) Features

  • Supported: Employee Communications
  • Supported: Employee Benefits
  • Supported: Employee Recognition
  • Supported: Employee Wellbeing
  • Supported: Employee Surveys

Reward Gateway Employee Engagement Platform (SmartHub) Screenshots

Screenshot of This is the Krispy Kreme SmartHub® - fully branded to them as The KK Mixer.

Reward Gateway Employee Engagement Platform (SmartHub) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited Kingdom, Australia, United States
Supported LanguagesEnglish

Reward Gateway Employee Engagement Platform (SmartHub) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)61%
Enterprises (more than 500 employees)24%
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of the software have reported a wide range of benefits and positive outcomes. The platform serves as a centralized hub for all employee benefits, news, discounts, and surveys, resulting in increased accessibility to important information for employees on the go. It has greatly enhanced employees' benefits package with a seamless transition to childcare vouchers, providing immediate benefits from day one of employment. Additionally, the software has improved communication and feedback channels, resulting in a 3% increase in overall employee engagement. Users have also found easy access to benefit information and re-engagement with employees. The platform not only offers pick and mix benefits to suit the needs of any employee but also supports health and wellbeing strategies through its resources and guidance. Moreover, it has provided a popular discount page with added benefits for staff. The software's recognition wall creates a culture of continuous recognition by showcasing positive behaviors, promoting teamwork, and a positive work environment. Overall, users have experienced increased employee engagement, improved internal communication, and strengthened recognition efforts through the use of this platform. The software has become an essential tool for streamlining company efficiency and promoting employee morale and retention.

Easy to navigate and use: Users find the platform easy to navigate and use, describing it as self-explanatory and intuitive. Many reviewers have mentioned that they were able to quickly understand how to navigate through different sections of the platform without any difficulty.

Customizable platform: Users appreciate the ability to customize and update the platform, mentioning that everything can be moved, resized, added, and removed, allowing for full customization to match their brand. Several users have stated that this level of customization has allowed them to create a unique and personalized experience for their employees.

Excellent support from Reward Gateway team: Users praise the support from the Reward Gateway team, mentioning quick responses and availability of live chat support 24 hours a day. Many reviewers have expressed gratitude for the assistance provided by the team in resolving any issues or answering questions promptly.

Lack of Integration: Many users have expressed frustration with the lack of integration between nominations and the award program, which has caused confusion and inconvenience. The inability to seamlessly connect these two aspects of the platform hampers the overall user experience.

Dissatisfaction with Customer Service: A significant number of users have reported being dissatisfied with the customer service team's performance. They feel that there is a need for better understanding of the platform and increased involvement from account managers in resolving issues and addressing concerns.

Difficulty in Finding Necessary Information: Users have criticized the reporting side of the platform for its lack of user-friendliness, making it challenging to find necessary information efficiently. This usability issue creates unnecessary obstacles for users trying to access important data and insights.

Users commonly recommend both the program and the SmartHub system for enhancing employee control and engagement. They suggest partnering with Reward Gateway to maximize the benefits and implementing these platforms to improve employee retention and satisfaction. Users highly endorse both products, emphasizing the significance of actively listening to employees for effective engagement. Additionally, they recommend utilizing as many features of SmartHub as possible and attending training sessions organized by Reward Gateway. Moreover, users suggest considering SmartHub as a top contender for technology aimed at enhancing employee engagement.

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