[RFPIO] is providing a mind-blowing service. I am a very satisfied user. I just love to use this.
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Any time that I have a problem or issue, their team is responsive, helpful, and supportive.
Given my position and role in using the solution, I did not have to deal with the support side of the solution if there were functional issues or needed enhancements.
Bottom line, the UI is easy to understand, even without any initial tutorials or training on the platform at first. I did obtain hands-on training from a colleague who used it before, but after only 10 minutes of going through the system, I felt I could easily navigate it and accomplish my tasks at hand.
Helpful support staff and online knowledgebase
The support has been awesome from our sales rep to the technical support people. They are quick about getting back to us when we need them in a crunch. Also have had some great suggestions on new ideas.
If I cannot solve a problem, then I reach out to Support and they are ON IT. They always solve the problem and get back to me immediately with an answer. Our customer support person who is assigned to us (we have had several) are responsive and helpful. We have asked them to sit in on meetings and help socialize the tool.
I have no issue with RFPIO support, but I've also never had to contact RFPIO support.
RFPIO has great online support in the same user interface that can help you to resolve minor issues and concerns about how to use any feature.
RFPIO's support continues to exceed expectations. The system itself has a very robust help center powered by artificial intelligence that helps guide you through the system. There is a chatbot within the tool that also helps to share user guides with the audience. Apart from the support solutions with the platform itself, their support team is very responsive with calls and emails. We have had multiple salespeople and marketers get a resolution so quickly and have fantastic responses.
RFPIO support is top notch and I really think the backbone of the company. Not only are they always readily available, they care and take suggestions seriously.
The team at RFPIO is extremely responsive. If I email our account manager or report a bug, I usually hear back within two hours. Additionally, they are quick to make software adjustments based on customer requests and needs. We had a really complicated Excel sheet that their team ended up having to upload for me because of the amount of manual work I was doing. Based on that, they updated the software within two release cycles to make the process more automated, so that future Excel uploads would be more streamlined. I have also had several suggestions implemented rather quickly, and they don't hesitate to reach out for clarification when needed.
RFPIO is an RFP response management solution, aiming to simplify responses to RFPs, RFIs, and Security Questionnaires. As an AI-enabled RFP software, RFPIO boasts more than 150,000 users to share knowledge, collaborate, and digitally transform their response process.
The vendor states RFPIO customers are able to:
- Improve efficiency by an average of 40%
- Submit more proposals (and win more deals)
- Centralize answers in one place
- Gain insight with built-in business analytics
- Collaborate with unlimited team members, at no extra cost
Frequently Asked Questions
RFPIO, headquartered in Beaverton, offers their proposal management and automation software, featuring easy import and export, proposal knowledgebase and answer library, evaluation intake forms, and project management tools (e.g. Gantt chart) associated to proposal tracking.
Reviewers rate Proposal automation user interface highest, with a score of 9.6.
The most common users of RFPIO are from Enterprises and the Information Technology & Services industry.